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Ops info grp7 erp implementation ppt


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Ops info grp7 erp implementation ppt

  1. 1. Decisions and actions required to advance ERP system adoption at Zambeef Products PLC through the product selection and system implementation stages<br />Brian Katjaerua 13375199 +264 81 306 4754<br />Mark Labuschagne16469674 +27 83 400 0958<br />Amos Mboweni 16388712 +27 82 454 4458<br />Murray Moore 16469712 +26 0977 999003<br />Anthony Struik 16403150 +26 0966 804784<br />Graeme Venables 16399102 +27 83 644 6023<br />Operations & Information System Management<br />MBA Modular 2010 E2 – Group 7<br />
  2. 2. WHY?<br />Zambeef Products PLC – dominant agro-processing company<br />adds value to all common protein and carbohydrate sources<br />broadly diversified national footprint + Nigeria & Ghana <br />website paints a picture of structured corporate efficiency<br />but “Heuston– ggggggrrrrhh – we have a problem”…<br />company needs an ERP system but it does not know the decisions and actions required to successfully implement one <br />hostage to a dysfunctional, disparate information system<br />sub-division specific, non-integrated information ‘silos’<br />
  3. 3. WHAT?<br />What is an ERP system?<br />enterprise-wide set of management tools<br />balances supply & demand<br />links customers & suppliers<br />employs proven business processes<br />provides integration among sales, marketing, manufacturing, operations, logistics, procurement, finance & HR<br />enables better decision making, customer service & productivity at lower cost (Wallace & Kremzar 2001)<br />
  4. 4.
  5. 5. HOW?<br />ERP adoption comprises 3 phases:<br /><ul><li>Product Selection
  6. 6. System Implementation
  7. 7. System Management</li></ul>STAGE1: PRODUCT SELECTION<br />function of vendor support, functionality, cost of ownership, testimonials<br />Vendor and Product Competency<br />must provide a ‘rock solid’, ‘future proof’ strategy which delivers relevant technology, functionality, value and competitive advantage<br />must accommodate market & training needs, change management and scalability.<br />
  8. 8. HOW (II)?<br />Backup not found: (A)bort (R)etry (P)anic... Hit any user to continue<br />STAGE 2: SYSTEM IMPLEMENTATION<br />Two important concepts associated with ERP implementation<br />CRITICAL SUCCESS FACTORS<br />factors identified as critical to successful implementation - 10<br />business plan/ERP integration – aligned, goals/focus/scope – clear<br />vendor package – suited, project manager – dedicated & competent<br />training – quality & quantity, ERP consultants – guidance<br />project champion – committed, change management program,<br />top management support - engaged, steering committee - involved<br />these CSF’s must be assessed context-specifically – are they important in the Zambeef context?<br />
  9. 9. HOW (II)?<br />SUCCESS CRITERIA<br />CSF’s must be judged according to a set of success criteria<br />“Project success has long been considered the ability to fall within time, cost and quality constraints” (Lavagnon 2009)<br />researchers added a 4th - client/user/stakeholder satisfaction<br />cost & time are quantitative and easily measurable<br />cost estimate is 1 to 3% annual turnover – 1.5 to 4.5 million USD<br />time estimate a function of scope / implementation strategy<br />projections in this case vary between 6 and 12 months <br />satisfaction is qualitative and hard to measure but very important to client perception of project success<br />context specific importance of each CSF will be assessed according to the above framework prior to implementation<br />
  10. 10. FOR WHOM?<br />Executive Committee (CEO, FD, Executive Director)<br />and once approved<br />Board of Directors<br />User: Err hello... I can't print.<br />HelpDesk: Would you click on "start" for me and...<br />User: Listen y’all - don't start all getting technical on me! I'm not @#&*ing Bill Gates man!<br />