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Amy Hofer & Margot Hanson. From Loex-of-the-West 2010 conference program: "We need evidence of our value to justify the library budget, gain buy-in from faculty, and please accreditors, but the process of gathering meaningful evidence can be quite a challenge. After all, were you trained to do this kind of research? Neither were we, but the Assessment Coordinator that our university hired in preparation for a WASC visit guided us through our study design. Drawing on this relationship with a neutral expert outside the library, two business librarians at Golden Gate University designed an effective learning assessment of our instruction to our school’s intensive ESL program. We’ll use the valuable lessons we learned as a starting point for small-group exploration of some real-world assessment territory."