FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
Accelerating Your Career Trajectory
1. Accelerating Your Career Trajectory
RIMS Atlanta Breakfast Meeting
July 13, 2010
Presented by:
Marty Murphy, CPCU
Senior Partner, Exceleration Partners
Principal, MEMurphy Consulting
MEMurphy
consulting
professional/career coaching-
training
2. Today’s Agenda
• Talk about the general employment
environment.
• Keys to accelerating your career.
• Review your career tool-kit.
• Debrief the ChangeGrid.
MEMurphy
consulting
professional/career coaching-
training
3. General Economic Observations
• Economy.
• Delays in retirement.
• Still a lack of qualified candidates.
• Competition for most qualified candidates.
• Decrease in company loyalty.
• Post recession job movers.
MEMurphy
consulting
professional/career coaching-
training
4. New Landscape
• No More Job For Life.
• Career Security vs. Job Security.
• Strategic Contribution vs. Tactical Production.
• Required Soft Skills vs. Hard Skills.
• Work Life vs. Personal Life.
• It is estimated that younger workers will have 10-
14 jobs by age 38.
• Advent of Portfolio Careers.
• Buyers and a Sellers Career Market.
MEMurphy
consulting
professional/career coaching-
training
5. 4 Generations In The Workforce
GenXers – 40% Millennials – 10%
Traditionalists – 5%
Baby Boomers – 45%
MEMurphy
consulting
professional/career coaching-
training
6. The Boss—The #1 Reason For Turnover
MEMurphy
consulting
professional/career coaching-
training
7. The Underlying Questions
Can you do the job?
Will you do the job?
Do we like you?
MEMurphy
consulting
professional/career coaching-
training
8. Why People Advance In Their Career
You Survey
____ PERFORMANCE ____
____ IMAGE ____
____ EXPOSURE ____
100% 100%
MEMurphy
consulting
professional/career coaching-
training
9. Why People Advance In Their Career
You Survey
85+% PERFORMANCE 10%
10% IMAGE 30%
5% EXPOSURE 60%
100% 100%
MEMurphy
consulting
professional/career coaching-
training
10. A Good Way To Accelerate
– Embrace change & learn to love the unexpected.
– Continually learn.
– Be visible.
– Have a formal plan.
MEMurphy
consulting
professional/career coaching-
training
11. Embrace Change and Learn to LOVE
the Unexpected!
• 3-Key Attributes:
– Resiliency
– Agility
– Attitude
MANAGE WHAT YOU CAN MANAGE!
MEMurphy
consulting
professional/career coaching-
training
12. Resilience
• Must have to survive a leadership role.
• More critical than technical knowledge.
• Tips:
– Learn from those that are naturally resilient.
– Learn from past experience.
– Understand yourself.
– Connect with those that can help.
– Take care of self.
MEMurphy
consulting
professional/career coaching-
training
13. Agility
• Be focused.
– Seek info, understand what you can control, plan tasks in
detail, ask questions for clarification
• Be flexible.
– Adapt, take risks, update skills, be innovative
• Be facilitative.
– Help others, be positive, collaborate to accomplish goals,
focus on benefit of change, suggest improvements
• Be fast.
MEMurphy
consulting
professional/career coaching-
training
14. Attitude
• Live in the now.
• Don’t be weighed down by past failures or
successes.
• Put your arms around the day.
• Encourage yourself.
• Utilize your talents.
• Be your own destiny.
MEMurphy
consulting
professional/career coaching-
training
15. Continual Learning
• Breadth vs. depth
• Ability to transition into new roles
• Challenging assignments outside of “comfort
zone”
• Good relationships
• Failures and successes
• Gaining new skills — not overusing old ones
• Ongoing education
• Knowing the business
MEMurphy
consulting
professional/career coaching-
training
16. 70:20:10 Learning Rule
• 70% of learning take place on the job, through
solving problems and through special
assignments and other day-to-day activities.
• 20% occurs through drawing on the
knowledge of others in the workplace,
informal learning, coaching, and mentoring.
• 10% Occurs through formal learning—
classroom, workshops, e-learning
MEMurphy
consulting
professional/career coaching-
training
18. Job Life-Cycle
Satisfied With Dissatisfied
Job With Job
Good At Job In a job you like Mastered the job,
and have some but not satisfied
mastery of
Phase II Phase III
Not Good At Job Like the job, but Lost interest in
still have loads to job, failed to keep
learn skills updated
Phase IV
Phase I
MEMurphy
consulting
professional/career coaching-
training
19. “Invisibility is Worse than Failure.”
~ Keith Ferrazzi, author, Never Eat Alone
Many times it is not what you know, but
whom you know.
They need to know what you know—You
need to know what they know!
MEMurphy
consulting
professional/career coaching-
training
20. How Are Jobs Filled?
Hidden Job Market
Hidden Job Positions filled by:
Market Networking
75%
Internal hires
Public Job Search firms
Market
(Advertised)
25%
MEMurphy
consulting
professional/career coaching-
training
21. Your Brand
– Distinguish you from others
– Make others aware of your character, strengths
and personality
– Become the message that is conjured up when
someone thinks of you
– Influence the decisions, attitudes and actions of
others
– Increase confidence, presence and visibility
– Be authentic.
MEMurphy
consulting
professional/career coaching-
training
22. 30-Second Commercial
• Script your 30-Second
Commercial.
• Tailor it for every audience
you may encounter.
• Have you prepared an
introduction for yourself
that leaves your contact
with the right message?
MEMurphy
consulting
professional/career coaching-
training
23. The Power of Social Media
• Linkedin
• Facebook
• Twitter
• Plaxo
• Naymz
MEMurphy
consulting
professional/career coaching-
training
24. Linkedin
MEMurphy
consulting
professional/career coaching-
training
25. Linkedin
MEMurphy
consulting
professional/career coaching-
training
26. The Career Trajectory Pyramid
IDEAL
CAREER
FOCUSED
ACTIVITIES/
DIRECTION
WELL DEVELOPED TOOL
KIT
PERSONAL AWARENESS
MEMurphy
consulting
professional/career coaching-
training
27. Biggest Stumbling Blocks
• No focus. (Remember, you will not
take just any job!)
• Being ‗passive‖ instead of ―proactive‖.
• Clear goals and objectives. (Written)
• Holding one-self accountable to daily,
weekly, monthly metrics.
MEMurphy
consulting
professional/career coaching-
training
28. How Many Have Written Career
Plan?
Personal
Awareness
Focused Well
Activities/ Developed
Direction Tool Kit
MEMurphy
consulting
professional/career coaching-
training
29. The Power Of Planning
Yale Study: 1953-73 Harvard Study: 1979-89
•<3% of students set goals •13% had undocumented goals
•97% did not have goals •3% documented their goals
•After 20 years those same 3% •10 years later:
were worth more than all of the --The 13% made double the
97% COMBINED income
--The 3% made 10 times more
than the 97% COMBINED
MEMurphy
consulting
professional/career coaching-
training
30. Have A Plan:
How Many Have WRITTEN Goals and Action Plans?
• Make them SMART.
– Specific
– Measurable goals
– Achievable
– Realistic
– Time Bound
• Support with well thought-out action plans.
MEMurphy
consulting
professional/career coaching-
training
31. Personal Awareness
• Formal Assessments
• Personal Reflection
– Activities/Skills you like/dislike
– Personal priorities
– Dreams
– Work environments
– Preferred locations
MEMurphy
consulting
professional/career coaching-
training
32. Tool Kit: Resume
• Always have a resume ready.
• Be prepared to “interview” on the spot.
• Conduct informal job searches.
• Schedule regular check-ups.
– Monthly
– Annually
MEMurphy
consulting
professional/career coaching-
training
33. Common Resumes
• Chronological
– List employment and accomplishments
in reverse chronological order.
– Great format if staying in similar field.
– Most widely accepted.
• Functional
– Lists 4-5 high-level competencies (P&L,
Training and Development, Financial
Analysis, etc.)
– Great if switching focus of career.
MEMurphy
consulting
professional/career coaching-
training
34. Resume Basics
Atlanta, GA
Sample Candidate, CPA
sample@mindspring.com (770) 111-1111
•Heading
SUMMARY
•Summary
Results-oriented financial professional with over 25 years of combined Big 4 public accounting and
internal audit experience in diverse industries including hospitality and financial services. Proven
•Personal Brand
track record demonstrating leadership in identifying areas of revenue enhancement and cost
reduction for private and public companies with revenues up to $2 billion. Expertise in: •Quickly Shows Who You Are
Enterprise Risk
Management
Franchise and Contract
Audits
Corporate Ethics
Programs •3-5 Sentences
•Bullet-pointed High Level
System Implementation Sarbanes-Oxley Due Diligence
ABC Enterprises, Inc.
PROFESSIONAL ACCOMPLISHMENTS
1995-2009 Competencies
Atlanta, GA
International restaurant franchising company with revenues of $600 million, 10,000 employees, and
4,000 restaurants. Current brands include Popeyes Louisiana Kitchen. Company formerly owned •What are co‘s looking for?
Church‘s Chicken, Cinnabon, Chesapeake Bagel Bakery and Seattle‘s Best Coffee companies.
Vice President, Internal Audit
•Experience
Managed the internal audit function for the corporation. Performed risk assessment; staff recruiting,
training, and development; and execution of annual audit plan including audits of corporate functions,
domestic and international franchisees, company managed operations, vendors and information
•Most current, most relevant.
systems.
•Small blurb about company and job
Identified over $12 million in revenue enhancements and cost savings opportunities for the
company.
Established the audit risk assessment process which provided for the development of adequate
duties
•Dates must match.
and consistent audit planning.
Led organization in documenting and testing internal controls to comply with Sarbanes-Oxley
regulations, which resulted in improved controls throughout the organization.
Designed and implemented an Enterprise Risk Management process for the company including
soliciting the involvement of senior management, creating a risk inventory, documenting risk •Accomplishments
mitigation procedures and establishing a process to ensure the ongoing monitoring of risks and
the effectiveness of mitigation efforts as a basis for senior management decision-making.
Established and help administer Corporate Compliance Program including hotline, incident
•Situation
•Action
reporting and resolution process, and ethics policy.
Performed due diligence work on acquisition targets resulting in significant reduction in purchase
prices.
Established the audit process for newly acquired brands for both international and domestic
operations resulting in the identification of risks and control gaps which improved controls and •Results
reduced the risk to AFC once addressed.
Designed and maintained the Audit Committee annual calendar to ensure all required
communications and duties were covered to fulfill the committee charter.
•Quantify if possible
Awarded the AFC Spirit Award as a result of audit team development and exceptional leadership. MEMurphy
consulting
professional/career coaching-
training
35. Resume Basics
Sample Candidate, CPA Page Two
First Financial Management Corporation, (now First Data Corporation) 1993-1995
•Education
Atlanta, GA
$2 billion Fortune 500 information services company.
Assistant Vice President, Financial Audit
Managed audits of company services including: merchant and consumer payment services involving •Additional Credentials
•Professional Affiliations
credit and debit cards, checks and non-bank money transfers; debt collection and accounts receivable
management; data imaging and database management; healthcare claims processing and integrated
management and cost containment services; and development and marketing of data
communications and information processing systems. Specialized in audits of newly acquired
companies. •Technical Skills
Holiday Inn Worldwide, (now InterContinental Hotels Group)
Atlanta, GA and Memphis, TN
1985-1993 •What about:
Senior Manager, Internal Audit Department •Personal information?
•References?
Managed audits for a hospitality company with responsibilities including developing and monitoring
department budget of over $800,000; coordinating and participating in corporate, vendor systems and
domestic and international hotel audits; and staff recruiting, training and development.
Implemented audit and training programs for acquired brands resulting in significant improvement
in internal controls.
Designed and executed audits of marketing programs and advertising agencies resulting in over
$1 million in cost savings to the company.
Trusted by system franchisees to perform audits of system marketing funds on their behalf which
improved the relationship between the company and its independent franchise owners.
First Tennessee Bank 1984-1985
Memphis, TN
Senior Internal Auditor
Arthur Young & Company, (now Ernst & Young, LLC) 1982-1984
Dallas, TX
Advanced Staff Auditor
EDUCATION
BBA, Accounting, Southern Methodist University, Dallas, TX, 1982
PROFESSIONAL AFFILIATIONS
Board of Governors, Atlanta Chapter of the Institute of Internal Auditors
Georgia Society of Certified Public Accountants MEMurphy
consulting
professional/career coaching-
training
36. Resume Tips
– Clean format
– Spell-check / Edit / Watch grammar
– Use key words
– Avoid dates in education???
– Length – 2 pages max
– Bullets for accomplishments
– Refrain from “corporate speak”
– Customized for specific positions
– No lies or misrepresentations! MEMurphy
consulting
professional/career coaching-
training
37. The Truth Behind Interviews
Interviews are subjective.
Interviewers choose the qualified person he/she likes
best.
Making a connection with the interviewer is vital.
Body language and tone of voice play a key role.
MEMurphy
consulting
professional/career coaching-
training
38. Interview Formats
Electronic (series of emails)
Telephone
Face-to-Face
One-on-One (meet with only one employee)
Round Robin (series of interviews)
Panel/Tag Team (simultaneously interviewed by multiple
professionals)
MEMurphy
consulting
professional/career coaching-
training
39. 12 X 12 X 12 Rule
• First impression, 12 feet away
• Second impression, 12 inches away
• Third impression, first 12 words spoken
MEMurphy
consulting
professional/career coaching-
training
40. Interview Styles
Directed: Very structured, often uses a list of questions to
gain key information
Non-directed: Conversational, allows you to more openly
discuss your qualifications and sell yourself
Behavioral: Designed to uncover what you have done; past
predicates the future
Situational: Uses hypothetical situations based on
challenging, real-life, job-related circumstances; intentions
can predict future behavior
MEMurphy
consulting
professional/career coaching-
training
41. Pre-Interview Strategies
Research organization,
position, current industry
events, interviewer.
Create a list of questions to
ask about the company or
position.
Think of questions the
interviewer might ask;
formulate a story/answer in
response.
Practice! MEMurphy
consulting
professional/career coaching-
training
42. Content Theory
• Answer the Question
• Justify the Answer—With Accomplishments
• Restate the Original Answer
MEMurphy
consulting
professional/career coaching-
training
43. Negative Questions
• Inappropriate questions
• Your liability questions—know them
– Rephrase
– Answer
– Redirect
MEMurphy
consulting
professional/career coaching-
training
44. Body Language
Psychological signals people give off with their bodies.
65 percent of all information in English speech.
90 percent of all emotional information.
Be conscious of your body language during an interview.
Don't let your awareness become obsessive or distracting.
MEMurphy
consulting
professional/career coaching-
training
45. Body Language Tips
Control any nervous hand
habits.
Maintain a pleasant expression;
smile or laugh when
appropriate.
Maintain eye contact.
Shake like you mean it.
Sit attentively.
Use your hands as "artful
persuaders."
MEMurphy
consulting
professional/career coaching-
training
46. Voice
The tone and formality
of your voice speak
louder than your
words.
Speak confidently.
Modify your voice to
compliment the
interviewer’s.
MEMurphy
consulting
professional/career coaching-
training
47. Interview Tips
– Be prepared.
– Know “your story”.
– Confidently articulate your skills and
accomplishments as they relate.
– Don’t badmouth anyone or any
company.
– Have question—you are interviewing
too.
– Practice, practice, practice.
– Thank everyone.
MEMurphy
consulting
professional/career coaching-
training
48. ChangeGrid
• People pay attention to where they find their
tension.
• Helps measure your “productive tension”.
• The Career Grid measures 22 key “career
moving” activities and where you may be in
terms of taking action.
• Picture of where you are at that moment in
time.
MEMurphy
consulting
professional/career coaching-
training
49. Your Results
Challenge
Scale:
Effortless (0) to
Impossible (12)
Ability Scale:
Clueless (0) to
Expert (12)
Source: T. Napier, Change Works
MEMurphy
consulting
professional/career coaching-
training
50. What the grid means.
Stress: Tension is too high to be
productive. May be in a panic.
Power Stress: Strong sense of urgency,
not panic. Ready to take action
Power: Tension is moderate. Resources
and emotions are in balance. In control.
Power Apathy: Tension is low. Feels
improvements can be made but not too
troubled. Strong comfort zone.
Apathy: Little/no tension. May have
mastery but no meaningful challenge.
Feel that the situation may be OK as is.
Source: T. Napier, Change Works
MEMurphy
consulting
professional/career coaching-
training
51. Job Life-Cycle
Satisfied With Dissatisfied
Job With Job
Good At Job In a job you like Mastered the job,
and have some but not satisfied
mastery of
Phase II Phase III
Not Good At Job Like the job, but Lost interest in
still have loads to job, failed to keep
learn skills updated
Phase IV
Phase I
MEMurphy
consulting
professional/career coaching-
training
52. Monthly Career Checklist
• Update your resume.
– Have your current job responsibilities broadened?
– Have you attended a new class or seminar?
– Have you received an honor or award?
– Have you joined a new association or group?
MEMurphy
consulting
professional/career coaching-
training
53. Monthly Career Checklist
• Re-evaluate your goals.
– Have you accomplished any goals since last
month? If so, check them off your list and add a
new goal in its place.
– Have any of your goals changed due to new
requirements or developments in your field?
– Has anything happened at work or in your
personal life that may cause you to rethink your
career direction?
MEMurphy
consulting
professional/career coaching-
training
54. Monthly Career Checklist
• Add new accomplishments to your success
stories journal.
– Writing down your achievements will allow you to
describe them in more detail.
– This record will jog your memory before an
interview, allowing you to more clearly
demonstrate how you can add value.
MEMurphy
consulting
professional/career coaching-
training
55. Monthly Career Checklist
• Review your networking list.
– Have you made new contacts since last month?
– Did a contact share some interesting news with
you?
– Is there anyone on your networking list that you
haven’t had contact with in the past 90 days?
– Are your online profiles up-to-date?
MEMurphy
consulting
professional/career coaching-
training
56. Monthly Career Checklist
• Conduct a quick job search.
– Scan the help-wanted ads to get a complete
picture of the marketplace and the current salary
for your role.
– Visit your ideal organization’s website and review
their job ads.
– Is there a new reason to set up some networking
meetings?
MEMurphy
consulting
professional/career coaching-
training
57. Annual Career Checklist
• Do a full-fledged personal assessment.
• Realign personal goals as appropriate.
MEMurphy
consulting
professional/career coaching-
training
58. In Closing
• The work environment has changed, now
more than ever, you need to take control.
• Always be prepared—on paper, on the phone,
or in person.
• Be honest with yourself on where you want to
go and create plans to get there.
• Move yourself into ‘POWER” and make it
happen!
MEMurphy
consulting
professional/career coaching-
training