1. Letter of complaint – error correction
L3: …I would have …it would have been
L4: …if I had known
L5: I would never have gone there
L7: You should have advised me before I travelled
L8: …valuable …If I had known I would have carried…
L10: I would have brought my own towel if I had known
L12: If we had known this
L13: …we wouldn´t have booked

2. Letter of complaint – error correction
L15: If you had told me / given me the correct information
L15: I would have taken
L18: If I had thought / If I thought this would happen
L18: I would have taken
L19: It would have been faster
L19: honourable
L20: I only want you to know that I wish I had never chosen
L21: I will never travel