The document is a letter of complaint discussing multiple errors and issues the customer experienced during their travel. The customer expresses regret for decisions made and items not brought due to not being informed of certain policies and conditions. They wish to have been advised beforehand so they could have made different choices and brought different items to avoid problems.

1. Letter of complaint – error correction
L3: …I would have …it would have been
L4: …if I had known
L5: I would never have gone there
L7: You should have advised me before I travelled
L8: …valuable …If I had known I would have carried…
L10: I would have brought my own towel if I had known
L12: If we had known this
L13: …we wouldn´t have booked

2. Letter of complaint – error correction
L15: If you had told me / given me the correct information
L15: I would have taken
L18: If I had thought / If I thought this would happen
L18: I would have taken
L19: It would have been faster
L19: honourable
L20: I only want you to know that I wish I had never chosen
L21: I will never travel