Leader ship laws


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Leaders and their makings

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Leader ship laws

  1. 1. Leading Change Administration
  2. 2. <ul><li>A leader leads from the front by example </li></ul><ul><li>Leads by building people </li></ul><ul><li>And leads by creating something that is long lasting </li></ul>S. Ramadorai
  3. 3. Ramadorai on Alignment… <ul><li>“ A dream without alignment is just theory </li></ul><ul><li>. A personal goal for each employee aligned to the company's vision: that is how we wish to set the organizational structure . If everybody is not aligned, a vision of being one of the top ten IT companies in the world does not make any sense. Alignment is the key. At the end of the day people must believe in what the organization wants to achieve and be able to see their role within that chain… </li></ul><ul><li>…… There is a continuous assessment of how a person is performing vis-à-vis those goals. This assessment evaluates how that goal translates into a competency and how that competency translates into a meaningful deployment in terms of value addition to the self, value addition to the business unit, value addition to the organization .” </li></ul>
  4. 4. Attitude towards Goals <ul><li>MANAGER LEADER </li></ul><ul><li>Impersonal Personal, Involved </li></ul><ul><li>Necessity driven Desire-driven </li></ul><ul><li>Reactive Expectation-evoking </li></ul><ul><li>Routine Proactive </li></ul><ul><li>Job Accomplishment Sense of Pride & Achievement </li></ul>
  5. 5. Conceptions of work <ul><li>Manager </li></ul><ul><li>View Work as Synthetic process involving People, Ideas and Technology </li></ul><ul><li>Compromises among Conflicting Values </li></ul><ul><li>Conservative and Cautious Position, </li></ul><ul><li>Reacts to change </li></ul><ul><li> Leader </li></ul><ul><li>Views work as an Obsession Creates Excitement at work </li></ul><ul><li>Tends to believe in Nishkaama Karma </li></ul><ul><li> </li></ul><ul><li>Functions from High Risk Position, Experiments and Innovates </li></ul><ul><li>Shapes the work Environment </li></ul><ul><li>Initiates and Leads Change </li></ul>
  6. 6. Relationships <ul><li>MANAGER LEADER </li></ul><ul><li>* Relates to People’s *Oriented to People’s Concerns Roles and Functionalities Emotionally attached to </li></ul><ul><li>rather than Personalities constituents </li></ul><ul><li>* Communicates using *Communicates directly ‘Signals” and unambiguously </li></ul><ul><li>* Evaluates ROI even in the *Evoke Strong Feelings </li></ul><ul><li>Human Dimension *More Intuitive and Empathic </li></ul><ul><li>* Reconciliatory and Promotes Highly People-sensitive </li></ul><ul><li>Win-Win Situations </li></ul>
  7. 7. IBM LEADERSHIP COMPETENCIES: <ul><li>Customer Insight </li></ul><ul><li>Breakthrough Thinking </li></ul><ul><li>Drive to Achieve </li></ul><ul><li>Team Leadership </li></ul><ul><li>Straight Talk </li></ul><ul><li>Teamwork </li></ul><ul><li>Decisiveness </li></ul><ul><li>Building Organizational Capability </li></ul><ul><li>Coaching </li></ul><ul><li>Personal dedication </li></ul><ul><li>Passion for Business </li></ul>
  8. 8. LEADERSHIP COMPETENCIES <ul><li>Organizing Ability </li></ul><ul><li>Reasoning Ability </li></ul><ul><li>Power of Expression </li></ul><ul><li>Effective Intelligence </li></ul><ul><li>Team Spirit </li></ul><ul><li>Cooperation </li></ul><ul><li>Adaptability </li></ul><ul><li>Liveliness </li></ul><ul><li>Ability to influence a group </li></ul><ul><li>Initiative </li></ul><ul><li>Decision-making ability </li></ul><ul><li>Sense of Responsibility </li></ul><ul><li>Drive & Stamina </li></ul><ul><li>Determination </li></ul><ul><li>Courage </li></ul>
  9. 9. ETHICS <ul><li>refers to the importance of people and Integrity. It means caring about people; being sensitive and of service to them; and behaving in accordance with moral principles. </li></ul><ul><li>To strengthen your Ethics orientation: </li></ul><ul><li>Value and develop teamwork </li></ul><ul><li>Strive for meaningful work </li></ul><ul><li>Prioritize good communication and mature commitment </li></ul><ul><li>Act with integrity and in accordance with your principles </li></ul>
  10. 10. VISION: <ul><li>A mental image of a possible and desirable future state that is attractive, </li></ul><ul><li>Credible & realistic in the organizational context. </li></ul><ul><li>To strengthen your vision orientation: </li></ul><ul><li>Exercise abstract reasoning </li></ul><ul><li>Cultivate a Strategic and systemic perspective providing direction and seeing the interrelationships within the big picture </li></ul><ul><li>Engage your creativity </li></ul><ul><li>Practice reflection </li></ul>
  11. 11. REALITY <ul><li>Refers to a no-nonsense approach to facing life without illusions, relying on data that is factual rather than emotional; and being tough, </li></ul><ul><li>task-oriented and results-focused. </li></ul><ul><li>To develop your Reality orientation: </li></ul><ul><li>Pay attention to bureaucratic detail </li></ul><ul><li>Be objective and well-informed </li></ul><ul><li>Do what it takes to survive </li></ul><ul><li>Seek shared reality </li></ul>
  12. 12. COURAGE <ul><li>is defined as taking charge; using power wisely; </li></ul><ul><li>acting with sustained initiative; managing anxiety; </li></ul><ul><li>To expand your courage orientation: </li></ul><ul><li>Advocate and stand for something </li></ul><ul><li>Be willing to stand alone </li></ul><ul><li>Constructively experience anxiety </li></ul><ul><li>Take responsibility for your choices and accept being free </li></ul>
  13. 13. WHY DO PEOPLE FAIL? <ul><li>What are the Symptom </li></ul><ul><li>I am never wrong </li></ul><ul><li>The problem is not with me </li></ul><ul><li>What I do is right </li></ul><ul><li>Nobody can fault me </li></ul><ul><li>Arrogance </li></ul><ul><li>Complacency </li></ul><ul><li>Contentment </li></ul><ul><li>We are never wrong </li></ul><ul><li>The problem is not with us </li></ul><ul><li>What we do is right </li></ul><ul><li>Nobody can fault us </li></ul>
  14. 14. This leads to… <ul><li>Tunnel vision </li></ul><ul><li>Zero creativity </li></ul><ul><li>Zero innovation </li></ul><ul><li>Inability to resolve conflicts </li></ul><ul><li>Inability to produce results </li></ul>
  15. 15. Creating success requires… <ul><li>Clear understanding of goals </li></ul><ul><li>Developing people </li></ul><ul><li>Corrective feedback </li></ul>
  16. 16. Individual Success Measures Tactics & Tools Strategies & Change Vision, Mission & Goals Values & Culture Processes &Structure Trg & Rewards Communicate & Correct ENVISION ENABLE EMPOWER ENERGIZE SUCCESS
  17. 17. Strive to Move up The Pyramid Level 5 Executive Highly Capable Individual Contributing Team Member Competent Manager Effective Leader Level 5 Level 4 Level 3 Level 2 Level 1
  18. 18. Excellence in 4 Dimensions Personal Excellence Business Excellence People Excellence Work Excellence Goal of Leadership Power of Leadership Proof of Leadership Foundation of Leadership
  19. 19. Developing People HOW TO BUILD PERSONAL POWER? <ul><li>Focusing in your circle of influence give you the following ability which demonstrate your courage, conviction, knowledge & expertise: </li></ul><ul><li>Ability to willingly accept challenges and take risks for the cause you believe in or to protect others </li></ul><ul><li>Ability to earn what you want rather than to plead or beg </li></ul><ul><li>Willingness to pay the required price and not to expect anything free </li></ul><ul><li>Courage to allow people to take their own decisions and not to treat them like an enemy when they disagree </li></ul><ul><li>Ability to observe and learn </li></ul><ul><li>Contd…. </li></ul>
  20. 20. Developing People HOW TO BUILD PERSONAL POWER? <ul><li>Ability not to sulk </li></ul><ul><li>Ability to think big </li></ul><ul><li>Ability to make a difficult task look easy, exciting , achievable and fun </li></ul><ul><li>Ability to take pride in your achievements and what you have rather than being ashamed of what you don’t have </li></ul><ul><li>Ability to articulate with passion </li></ul>Contd…..
  21. 21. Four basic mentoring styles <ul><li>Style 1 (S1).. Telling/ handholding </li></ul><ul><li>Above average amounts of task behaviour and below average amounts of relationship behaviour </li></ul><ul><li>Style 2 (S2)… Selling </li></ul><ul><li>Above average amounts of both task and relationship behaviour </li></ul><ul><li>Style 3 (S3)….Participating/ coaching </li></ul><ul><li>Above average amounts of relationship behaviour and below average amounts of task behaviour </li></ul><ul><li>Style 4 (S4)…Delegating </li></ul><ul><li>Below average amounts of both task and relationship behaviour </li></ul>Relationship behavior High Relationship and Low Task 3 1 4 2 High task and Low Relationship High task and High Relationship Low task and Low Relationship High RO Low RO
  22. 22. Rules of giving feedback <ul><li>Feedback must be given regularly- on the job </li></ul><ul><ul><li>A daily feedback is the best </li></ul></ul><ul><ul><li>If not, a weekly feedback is a must </li></ul></ul><ul><li>Feedback must be given instantaneously … a delayed feedback is not feedback at all </li></ul><ul><li>A Feedback should not be critical of the person…it is critical of the task </li></ul><ul><li>Feedback should never come with a threat.. It must always be friendly </li></ul>
  23. 23. Customer Loyalty Ladder Level 5 Level 4 Level 3 Level 2 Level 1 Ambassador / Advocate Prospect Supporter Customer Buyer/ User The Customer Loyalty Ladder Passive & Rational Active & Emotional
  24. 24. Taking Charge BUILDING YOUR PERSONAL POWER contd…… <ul><li>You gain Personal Power by demonstrating: </li></ul><ul><li>Your courage, conviction, knowledge & expertise </li></ul><ul><ul><li>Focus in your circle of influence </li></ul></ul><ul><ul><ul><li>Focus on what you can do rather than what your can’t </li></ul></ul></ul><ul><ul><ul><li>Focus on what you can do rather than what others should do </li></ul></ul></ul><ul><ul><ul><li>Focus on what you know rather than what you don’t know </li></ul></ul></ul><ul><ul><ul><li>Focus on what you have rather than what you don’t have </li></ul></ul></ul><ul><ul><ul><li>Take pride in what you have rather than being ashamed of what you don’t have </li></ul></ul></ul><ul><ul><ul><li>Focus on the opportunity and not on the threat </li></ul></ul></ul>
  25. 25. Taking Charge BUILDING YOUR PERSONAL POWER contd…… <ul><li>Focusing in your circle of influence gives you the following ability: </li></ul><ul><li>Ability to willingly accept challenges and take risks to protect customer’s interests </li></ul><ul><li>Ability to earn what you want from the customer rather than to plead or beg with him </li></ul><ul><li>Courage to allow people to express their opinions and not to be defensive with them when they disagree </li></ul><ul><li>Ability not to sulk </li></ul><ul><li>Ability to make a difficult situation look manageable and within control rather than impossible and helpless </li></ul><ul><li>Ability to take pride in your achievements and what you have rather than being ashamed of what you don’t have or not achieved </li></ul><ul><li>Ability to articulate with passion </li></ul>
  26. 26. Honey your People Skills : Interpersonal, Social and motional <ul><li>Do they have for you professional respect and personal trust? </li></ul><ul><li>Are your seen by your team members as a “Trusted Advisor’? </li></ul><ul><li>Can you help people to visualize and articulate their dreams? </li></ul><ul><li>Do you always act and offer your advice/help in their best interests? </li></ul><ul><li>Do you actually like people in your team? Do you have a genuine concern for them? </li></ul><ul><li>Can you make a difference in peoples’ lives? </li></ul><ul><li>Are you investing adequate time to build strong relationships? </li></ul>
  27. 27. The following would help you to build strong relationships : <ul><li>Communicate honestly and openly </li></ul><ul><li>Discuss common values and common purposes </li></ul><ul><li>Listen and understand before you respond </li></ul><ul><li>Do not take one another for granted </li></ul><ul><li>Show appreciation regularly, not in a formulaic way </li></ul><ul><li>Sometimes spend time with team with NO agenda </li></ul><ul><li>Find ways to have fun together </li></ul><ul><li>Infect team with your personal enthusiasm </li></ul><ul><li>Don’t let problems fester: face them together and try to find solutions. </li></ul>
  28. 28. The GE Medical Systems (GEMS) Leadership competency Model Individual’s ‘ Score Top Exec. Norm Scores Catalyst Orchestrator Adaptor Cultivator Relationship builder Visionary Goal Driver 7.0 3.5 0.0
  29. 29. Leadership Capability Framework <ul><li>Relationship to Leadership </li></ul><ul><li>Ability to analyze information to develop solutions. </li></ul><ul><li>Ability to adapt to changing Business priorities and respond accordingly </li></ul><ul><li>Ability to view situations from multiple perspectives enabling leaders to tolerate and navigate through complexity , ambiguity, conflict and chaos. </li></ul>1. Cognitive Ability (General Intelligence or Mental Ability Learning Agility Cognitive Complexity/ Capacity Description
  30. 30. Leadership Capability Framework <ul><li>Description </li></ul><ul><li>Relationship to Leadership </li></ul><ul><li>Ability to understand and respond to emotions, enabling leaders to create a positive work environment based on trust, that drives strong business results . </li></ul><ul><li>Leaders who are persuasive, competitive, dedicated, resilient, visionary- tend to be successful in achieving Business Goals, </li></ul>2. Emotional Intelligence 3. Personality Traits
  31. 31. Leadership & Learning Agility <ul><li>Are curious and passionate about ideas </li></ul><ul><li>Engage in skill-building activities </li></ul><ul><li>Like to experiment and are risk takers </li></ul>Change Agility <ul><li>Comfortable with complexity and ambiguity </li></ul><ul><li>Able to explain their thinking to others </li></ul><ul><li>Think through problems with a fresh point of view </li></ul>Mental Agility <ul><li>Achieve results under difficult conditions </li></ul><ul><li>Exhibit the type of presence that builds confidence in others </li></ul><ul><li>Inspire and motivate others to perform beyond normal </li></ul>Results Agility <ul><li>Know themselves and the team well </li></ul><ul><li>Learn from experience </li></ul><ul><li>Resilient under pressure of change </li></ul><ul><li>Treat others constructively </li></ul>People Agility CHARACTERISTICS FACTOR
  32. 32. Interfacing Self with Others Recognitation Regulation SELF OTHERS 4. Relationship Management *Developing others *Leadership by Example *Influence *Communication *Change Catalyst *Conflict Management *Building Bonds *Teamwork and Collaboration <ul><li>2.Self-Management </li></ul><ul><ul><li>*Emotional Self- Control </li></ul></ul><ul><ul><li>*Trustworthiness </li></ul></ul><ul><ul><li>*Conscientiousness </li></ul></ul><ul><ul><li>*Adaptability </li></ul></ul><ul><ul><li>*Optimism </li></ul></ul><ul><ul><li>*Achievement Orientation </li></ul></ul><ul><ul><li>*Initiative </li></ul></ul>3.Social Awareness * Empathy * Organizational Awareness * Service Orientation <ul><li>1. Self Awareness </li></ul><ul><ul><li>*Emotional Self-Awareness </li></ul></ul><ul><ul><li>*Accurate Self- Assessment </li></ul></ul><ul><ul><li>*Self confidence </li></ul></ul>
  33. 33. Sutra 1 : Know Your Constituents
  34. 34. Ramadorai on Racing Along … <ul><li>“ A dream is like a hundred- meter race. If you do it in eleven seconds, the next bar is doing it is ten seconds. The next bar is can you go below the ten- second level. The next bar is can you below the ten-second level. There is no stopping, no end of story, no last milestone. Challenges are continuously being set in the organization which is made up of people. A good vision is one where there is a difficult milestone, a stretch milestone, but one which you honestly believe is possible if you put the right teams in place, the right leadership in place, and it addresses the needs of the customer…. To us, and to me personally, a vision is a moving target and a target you set for yourself. It has to be a very aggressive target because that is when people believe we can achieve the impossible.” </li></ul>
  35. 35. <ul><li>Know your constituents </li></ul><ul><li>Reflect on yourself as a Leader. </li></ul><ul><li>Build, nurture and strengthen Relationships. </li></ul><ul><li>Dare to be Inspiring. </li></ul><ul><li>Deal differently with different People. </li></ul><ul><li>Foster and promote collaborative Culture </li></ul><ul><li>Resolve Interpersonal Conflicts </li></ul><ul><li>Deal with your Crisis </li></ul><ul><li>Race along and invest for the Future. </li></ul>The 9 Sutras at a Glance
  36. 36. Thank You