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www.blueriver.com
INTRANET PLANNING
by Ryan Thompson
Blue River Interactive Group, Inc.
WHY AN INTRANET?
www.blueriver.com
๏ Consolidate Information
๏ Improve Efficiency
๏ Improve Quality of Information
๏ Promo...
ISSUES WITH INTRANETS
www.blueriver.com
๏ Outdated Information
๏ Poor Usability
๏ No Accountability & No Governance
๏ Syst...
WHAT WE WILL COVER TODAY
www.blueriver.com
๏ Requirements Gathering
๏ Anticipated Roadblocks
๏ Common Features & Examples
...
COMMON ROADBLOCKS
www.blueriver.com
๏ The “Shared Drive”
๏ The “Spreadsheet”
๏ “The Current Site Does _________.”
๏ Conten...
TIPS FOR REQUIREMENTS GATHERING
www.blueriver.com
๏ Research Current Best Practices
๏ Establish Stakeholders Early (Global...
www.blueriver.com
www.blueriver.com
EXAMPLE REQUIREMENTS LIST
COMMON INTRANET FEATURES
www.blueriver.com
๏ People
๏ Find People
๏ View Profiles & Contact Information
๏ Directory Integr...
www.blueriver.com
COMMON INTRANET FEATURES
www.blueriver.com
๏ Departmental Organization
๏ Shared Structure Across All Departments
๏ Overvie...
www.blueriver.com
www.blueriver.com
www.blueriver.com
www.blueriver.com
www.blueriver.com
๏ Documentation
๏ Shared Repository
๏ Search/Filter Functionality
๏ DAM Integration
COMMON INTRANET FEAT...
www.blueriver.com
www.blueriver.com
www.blueriver.com
COMMON INTRANET FEATURES
๏ News & Events
๏ Organizational news & events (top down)
๏ Departmental News &...
www.blueriver.com
www.blueriver.com
๏ Personalization
๏ User Profiles
๏ Access to “My Content”
๏ View Content Based on Permissions
๏ Favorit...
www.blueriver.com
www.blueriver.com
www.blueriver.com
๏ Collaboration/Social
๏ File Sharing / Repositories
๏ Discussions
๏ Wiki
๏ Groups/Friends
COMMON INTRAN...
www.blueriver.com
www.blueriver.com
INTEGRATIONS TO CONSIDER
www.blueriver.com
๏ CMS
๏ AD
๏ DAM
๏ CRM
๏ Collaboration (Chat, Discussions, Wiki, Comments)
๏ IT...
CHOOSING A PLATFORM
www.blueriver.com
Your Intranet Platform Should...
๏ Support many content contributors with different ...
CHOOSING A PLATFORM
www.blueriver.com
ROLLOUT & DEPLOYMENT
www.blueriver.com
๏ Name your Intranet. Give it a brand.
๏ Communicate the launch plan early
๏ Comple...
ROLLOUT & DEPLOYMENT
www.blueriver.com
Don’t let it die
๏ Follow up on issues quickly
๏ Plan additional phases and feature...
MEASURING SUCCESS
www.blueriver.com
Success is subjective, but here are some common metrics...
๏ Time to complete tasks re...
MEASUREMENT TOOLS
www.blueriver.com
๏ Online Surveys (www.surveymonkey.com)
๏ Chairside Reviews - Watching someone in acti...
MORE INFORMATION
www.blueriver.com
๏ Intranet Design Annual - www.nngroup.com
๏ Email - ryan@blueriver.com
๏ Blue River - ...
Thank you. Questions?
www.blueriver.com
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Effective Intranet Planning

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How to plan effectively for your corporate intranet. Presented by Ryan Thompson of Blue River Interactive Group at MuraCon EU 2014 in Edinburgh, Scotland.

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Effective Intranet Planning

  1. 1. www.blueriver.com INTRANET PLANNING by Ryan Thompson Blue River Interactive Group, Inc.
  2. 2. WHY AN INTRANET? www.blueriver.com ๏ Consolidate Information ๏ Improve Efficiency ๏ Improve Quality of Information ๏ Promote Collaboration & Sharing ๏ Standardized Platform ๏ Systems Integration Opportunities ๏ Uphold Company Standards
  3. 3. ISSUES WITH INTRANETS www.blueriver.com ๏ Outdated Information ๏ Poor Usability ๏ No Accountability & No Governance ๏ Systems are Stitched Together ๏ No SSO ๏ Rigid Platform = No Flexibility ๏ No Ownership
  4. 4. WHAT WE WILL COVER TODAY www.blueriver.com ๏ Requirements Gathering ๏ Anticipated Roadblocks ๏ Common Features & Examples ๏ Possible Integrations ๏ Choosing a Platform ๏ Deployment & Roll Out ๏ Measuring Success
  5. 5. COMMON ROADBLOCKS www.blueriver.com ๏ The “Shared Drive” ๏ The “Spreadsheet” ๏ “The Current Site Does _________.” ๏ Content, Content, Content! ๏ Internal Politics / Conflicting Priorities ๏ Too many features ๏ Low User Adoption / Lack of Interest beyond Stakeholders
  6. 6. TIPS FOR REQUIREMENTS GATHERING www.blueriver.com ๏ Research Current Best Practices ๏ Establish Stakeholders Early (Global & Departmental) ๏ Familiarize Yourself with Common Features ๏ Use Surveys to Gauge Interest in Features ๏ Report Back Early & Often ๏ Keep Running Inventory of Features ๏ Rank & Prioritize Features ๏ Suggest a Phased Approach
  7. 7. www.blueriver.com
  8. 8. www.blueriver.com EXAMPLE REQUIREMENTS LIST
  9. 9. COMMON INTRANET FEATURES www.blueriver.com ๏ People ๏ Find People ๏ View Profiles & Contact Information ๏ Directory Integration
  10. 10. www.blueriver.com
  11. 11. COMMON INTRANET FEATURES www.blueriver.com ๏ Departmental Organization ๏ Shared Structure Across All Departments ๏ Overview ๏ Document Repository ๏ Staff Listing/People ๏ News/Announcements ๏ Custom Content/Features ๏ Ability to Add a Department Quickly
  12. 12. www.blueriver.com
  13. 13. www.blueriver.com
  14. 14. www.blueriver.com
  15. 15. www.blueriver.com
  16. 16. www.blueriver.com ๏ Documentation ๏ Shared Repository ๏ Search/Filter Functionality ๏ DAM Integration COMMON INTRANET FEATURES
  17. 17. www.blueriver.com
  18. 18. www.blueriver.com
  19. 19. www.blueriver.com COMMON INTRANET FEATURES ๏ News & Events ๏ Organizational news & events (top down) ๏ Departmental News & events (aggregated)
  20. 20. www.blueriver.com
  21. 21. www.blueriver.com ๏ Personalization ๏ User Profiles ๏ Access to “My Content” ๏ View Content Based on Permissions ๏ Favorites & Viewing History ๏ Customize the Experience COMMON INTRANET FEATURES
  22. 22. www.blueriver.com
  23. 23. www.blueriver.com
  24. 24. www.blueriver.com ๏ Collaboration/Social ๏ File Sharing / Repositories ๏ Discussions ๏ Wiki ๏ Groups/Friends COMMON INTRANET FEATURES
  25. 25. www.blueriver.com
  26. 26. www.blueriver.com
  27. 27. INTEGRATIONS TO CONSIDER www.blueriver.com ๏ CMS ๏ AD ๏ DAM ๏ CRM ๏ Collaboration (Chat, Discussions, Wiki, Comments) ๏ IT Systems (tickets, requests) ๏ Custom Applications
  28. 28. CHOOSING A PLATFORM www.blueriver.com Your Intranet Platform Should... ๏ Support many content contributors with different roles ๏ Provide a simple content editing interface ๏ Allow Role-based access to content & features ๏ Support Single Sign On with other directory systems ๏ Easily integrate with other/external systems ๏ Provide opportunities for customization ๏ Scale to future growth
  29. 29. CHOOSING A PLATFORM www.blueriver.com
  30. 30. ROLLOUT & DEPLOYMENT www.blueriver.com ๏ Name your Intranet. Give it a brand. ๏ Communicate the launch plan early ๏ Complete administrative/content training before deployment ๏ Beta test functionality with small groups ๏ Do a company-wide beta release ๏ Establish issue tracking & feedback channels ๏ Hold ongoing “Brown Bag” training courses ๏ Establish governance & oversight
  31. 31. ROLLOUT & DEPLOYMENT www.blueriver.com Don’t let it die ๏ Follow up on issues quickly ๏ Plan additional phases and features ๏ Talk with your users ๏ Establish a team to improve, enhance and promote the Intranet
  32. 32. MEASURING SUCCESS www.blueriver.com Success is subjective, but here are some common metrics... ๏ Time to complete tasks reduced ๏ Information awareness increased ๏ Increase in collaboration (# of groups, discussions, messages) ๏ Reduced phone calls / emails ๏ Positive user feedback ๏ Death of the Shared Drive
  33. 33. MEASUREMENT TOOLS www.blueriver.com ๏ Online Surveys (www.surveymonkey.com) ๏ Chairside Reviews - Watching someone in action ๏ User Feedback Forms & Polls ๏ Content Ratings & Rankings ๏ Hosted User Discussions / Interviews ๏ Water Cooler Espionage
  34. 34. MORE INFORMATION www.blueriver.com ๏ Intranet Design Annual - www.nngroup.com ๏ Email - ryan@blueriver.com ๏ Blue River - www.blueriver.com ๏ Mura CMS - www.getmura.com
  35. 35. Thank you. Questions? www.blueriver.com

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