WHAT YOU NEED 24/7
PAST INACTIVE PRESENT ACTIVE FUTURE PROACTIVE
DATA INFORMATION INTELLIGENCE
HISTORY NEWS IDEAS
FILES CURRENT AWARENESS INTENTIONS
BOOKS EVENTS INNOVATIONS
REPORTS CHATROOMS TRENDS
able2act.com silobreaker.com infosphere.com
Background and screening – select
Ways of establishing contact – attitude
Take your time
Template and q
Purpose and goal
Threatened social position
Take h initiative!
T k the i i i i !
Create a relation!
Never judge or make statements!
Play the role given!
Never use irony!
SHORT QUESTION = LONG ANSWER
Repeated questions NEGATIVE QUESTIONS
TO REPHRASE AND BOUNCE BACK
Clarifies for assistant
Enhances the memory
Mitigation of misunderstandings
Assumptions converted into facts
Lack of empathy and understanding
for the source
Separate facts from attitudes
Separate symptoms from illness
Notice what is left out
HANDLING A LIAR
We know it all...
Pride and ego
Gi away the initiative
th i iti ti
1. Optimal interview situation?
2. Methods used?
3. Bad perception conditions?
4. Wishful thinking or facts?
5 Proven trustworthy?
P tt th ?
6. Time span?
7 Motives and relations?
8. Memory functionality?
9. Primary or secondary information?
SUSPECT DISINFORMATION WHEN
Everything corresponds with your intelligence needs
All sources are telling you the same story
There is no motive for the source to inform you
The information is hard to access for the source
Build on their principles
Show respect for their knowledge
Avoiding as a stress behavior
Evidence and facts
Show respect for their influence
Build on their methods and conclusions
Domination as a stress behavior
Decides on alternatives
Show respect for their feelings and relations
Likely to play martyr
Guarantees and services
Appreciates honest commendation
Show respect for their vision and intuition
Attack as a stress behavior
Inability to cope