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Smart Home For Your Mom: UX India 2017

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Slides from my presentation at UX India. I discuss why smart home isn't mainstream yet, why it's hard to design for, and what it'll take to cross the chasm into mainstream.

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Smart Home For Your Mom: UX India 2017

  1. 1. Smarthomefor yourmomDESIGNING CONNECTED PRODUCTS FOR THE MESSY REALITY OF OUR LIVES KEVIN CANNON @MULTIKEV
  2. 2. 2 Kevin Cannon Interaction designer at frog design @multikev
  3. 3. KEVIN CANNON
  4. 4. 😥
  5. 5. “NottheworstusefortheInternetofThings —butprobablynotthebest,either.”
 — THE VERGE 🤔
  6. 6. “Onlyoneproductline.Notmanyfeatures.
 Andablueprintforeverysmarthome companyoutthere.”
 — WIRED MAGAZINE 😍
  7. 7. 1.Whysmarthomeisn’tmainstream 2.Whyit’shardtodesignfor 3.Whatitwilltaketomakeitmainstream
  8. 8. Smarthomeisn’tmainstream
  9. 9. 2reasons 1.Notsolvingrealproblems 2.Notdeliveringonit’spromise
  10. 10. PROBLEMS 
 PEOPLE HAVE 
 IN THEIR LIVES PROBLEMS
 SMART HOME 
 ACTUALLY SOLVE
  11. 11. http://www.adweek.com/brand-marketing/meet-smalt-the-ridiculous-smart-salt-shaker-that-has-mood-lighting-and-streams-music/
  12. 12. 2.Notdeliveringonit’spromise
  13. 13. https://www.amazon.com/forum/-/Tx248MWBWL2743Q/ref=ask_ql_ql_al_hza?asin=B01J24C0TI
  14. 14. We’vebeenherebefore
  15. 15. https://www.youtube.com/watch?v=Ny8-G8EoWOw
  16. 16. 23
  17. 17. “Wedon’texpectinternet-likeglitchesfromtherealworld.” — CLAIRE ROWLAND https://uxmag.com/articles/whats-different-about-user-experience-design-for-the-internet-of-things
  18. 18. Howcanyouapproachthings differently?
  19. 19. Regular light Smart light • GET UP • FLICK SWITCH • SIT DOWN • FIND PHONE • UNLOCK PHONE • FIND APP • OPEN APP • NAVIGATE TO LIGHT • TURN LIGHT ON • PUT PHONE AWAY
  20. 20. “Feature-freeastheymaybe,mostconventionalhome productsjustwork” — GIZMODO https://gizmodo.com/why-is-my-smart-home-so-fucking-dumb-1684949715
  21. 21. Ourcompetitionisnotothersmartlightingproducts, ourcompetitionisthenormallightbulb.
  22. 22. Technologydown Homeup
  23. 23. Smarthome withoutthe smartphone
  24. 24. TEMPERATURE BRIGHTNESS
  25. 25. Designforthe wholefamily PURCHASER INSTALLER USER
  26. 26. Designforthe wholefamily
  27. 27. Whatmakesithardtodesignfor?
  28. 28. 1.Thetechnologyisfundamentallydifferent
  29. 29. FAST CPU MEMORY ALWAYS ON ALWAYS CONNECTED RESPONSIVE SLOW CPU LITTLE MEMORY BATTERY SOMETIMES CONNECTED HIGH LATENCY Typical Tech IOT Tech
  30. 30. APP DATABASE
  31. 31. REMOTE APP BULB GATEWAY BULB
  32. 32. https://www.oreilly.com/learning/whats-different-about-user-experience-design-for-the-internet-of-things
  33. 33. Technologyisourmaterial
  34. 34. 2.Dataisnotreliable
  35. 35. ACTION REACTION THIRD STATE
  36. 36. SENDING COMMAND, PLEASE WAIT. ApproachA:Blockuntilactioniscompleted
  37. 37. ApproachB:Showstatusuntilactioniscompleted
  38. 38. ApproachC:Assumeeverythingisok(andfixitlaterifnot)
  39. 39. 3.Youcan’trelyonexistingpatterns
  40. 40. Whatwillittaketo becomemainstream?
  41. 41. Considerthe totalvalue proposition.
  42. 42. Considerthe totalvalue proposition. 😀 😤💵 +>
  43. 43. 😀 😤💵 +>
  44. 44. 😀 😤💵 +> Smarthome
  45. 45. 😀 😤💵 +> Whatwe triedtodo
  46. 46. 1.Findvalueandmaximiseit
  47. 47. 2.Focusontakingthepain outoftheproduct
  48. 48. 3.Weneedtogetbetterat designingcomplexsystems
  49. 49. Thank you. @MULTIKEV

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