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Best in Class Case Management
Training Options
The Patient Aligned Care Team
Catherine M. Mullahy, RN, BS, CRRN, CCM
Jeann...
Catherine Mullahy & Jeanne Boling
CV Highlights
Catherine M. Mullahy, RN, BS,
CRRN, CCM
National/International Speaker &
Consultant on Case Management
Autho...
Mullahy & Associates, LLC
Our Focus
Consulting, Program Design and Customization for Implementation of
state of the art ca...
Mullahy & Associates Recent History
• 2009-2016
– Veteran’s Administration
• Miami
• Atlanta
• Columbia
• Birmingham
• Los...
Mullahy & Associates Recent History
Best in Class Case Management Group
San Diego Veteran’s Administration
Mullahy & Associates Recent History
Best in Class Case Management Homeless Population
Salisbury Veteran’s Administration
•...
Mullahy & Associates
• M&A Client
– Indian Health Service
• 2000
• 2001
• 2005
• 2009
• 2010
• 2011
• 2012
• 2013
• 2014
•...
Mullahy & Associates
• M&A Client
– Best in Class Case Management in the Veteran’s Administration
– Managing the Homeless ...
Mullahy & Associates
M&A Designated Educational Partner with the
Commission for Case Manager Certification
for the exclusi...
Mullahy & Associates
“CCM Certification Workshop”
Includes:
•The Case Manager’s Handbook, Sixth Edition
•A Workbook with A...
Mullahy & Associates
CCM Certification Workshop
•“Excellent speakers! Providing excellent resources! Clarifying
roles of a...
Mullahy & Associates
The Case Manager’s Handbook, Sixth
Edition, 2016
Includes Web-Based Student Study Guide
for mastering...
Mullahy & Associates
“Best in Class Case Management”
Seminar
On DVD ( Winner of the
Prestigious Case in Point
Platinum Awa...
• 14 Generic Modules one contact hour each
on vimeo available for licensing.
Best in Class Case Management
Training Options
The Patient Aligned Care Team
Catherine M. Mullahy, RN, BS, CRRN, CCM
Jeann...
Fully customized program available for
licensing
• Completely customized two day program (in
14 different modules specific...
Mullahy & Associates
Please visit our YouTube Video featuring
the Mullahy & Associates Best in Class
Case Management Progr...
Mullahy & Associates
Our programs train participants to meet
specific VA Organizational Goals.
Patient Centered Medical HomePatient Centered Medical Home
Access
Offer same day
appointments
Increase shared medical
appo...
Practice Redesign
Redesign team:
oRoles
oTasks
Enhance:
oCommunication
oTeamwork
Improve Processes:
oVisit work
oNon-visit...
Best in Class Case Management:
Winner of Platinum Award
presented at the National Press Club
Summary of Training Options
• 2 Day Best in Class Case Management in the VA PACT
• 1 Day The Patient Aligned Care Team: Fr...
Testimonials
• Excellent presentation. Really enjoyed this class.
Would like for all of our CMs to get a chance to
partici...
Columbia, SC VA Best in Class Case Management Class October, 2010
Testimonials
• "Totally awesome conference! An honor to learn from
such distinguished experts in the field! Look forward t...
Testimonial
• "Catherine and Jeanne were effective, engaging, and collegial. As a social
worker, I am especially appreciat...
• Prepared me for the CCM exam.
Wonderful! A tremendous amount of
information. I did not want the course to
end. The prese...
A Partnership for Improved Outcomes
We look forward to discussing possible
programs with you …
Best in Class Case Management for the VA PACT
2 Day Program
– The Cornerstone of the Programs
– Includes Workbook and Disc...
Best in Class Case Management for the
VA PACT 2 Day Program
Schedule and Course Content - Day 1
• 7:30 AM Registration
• 8...
Best in Class Case Management for the
VA PACT 2 Day Program
Schedule and Course Content - Day 2
• 7:30 AM Registration
• 8...
Interactive Learning
Experiences
Columbia SC VA October, 2010
Options for Consideration
• VA Patient Aligned Care Team: From
Concept to Reality 1 Day Program
– For Physicians, Administ...
The VA PACT: From Concept to Reality
1 Day Program
Schedule and Course Content - Day 1
7:30 AM Registration
8:00 AM Introd...
Options for Consideration
• Best in Class Case Management
2 HR Program
– For Physicians, Pharmacists and Administrators
– ...
Options for Consideration
VA Patient Aligned Care Team: From Concept to Reality
2 HR Program
Schedule and Course Content –...
Options for Consideration
• Key Policy Reviews and
Recommendations
Ms. Mullahy & Ms. Boling would interface in a one-on-on...
Options for Consideration
Post- Training Program Webinar, to be Scheduled within
One Month of the Initial Training Program...
Options for Consideration
• e-Training Newsletter, issued Quarterly for One Year
Following the Initial Training Program
• ...
Options for Consideration
Benchmarking Survey issued as appropriate before
and following the Training Program and as the P...
Creative Partnership
Ongoing Consulting to the VA Management Team at Each
VA Facility
• Catherine and Jeanne will be avail...
Ready to Go
Mullahy & Associates, LLC has a
VA Statement of Work to support
this program and has been
vendorized which wil...
A Partnership for Improved Outcomes
We look forward to discussing possible
programs with you as you…
• Implement the PACT
...
A Partnership That Works!
Mullahy & Associates, LLC
82 Main Street, Suite 300
Huntington, NY 11743
Phone: 631-673-0406
Ema...
Best in Class
Case Management
Your thoughts…….
How can we best serve YOU?
2016 VA Best In Class CM for Pact Implementation Options
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2016 VA Best In Class CM for Pact Implementation Options

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2016 VA Best In Class CM for Pact Implementation Options

  1. 1. Best in Class Case Management Training Options The Patient Aligned Care Team Catherine M. Mullahy, RN, BS, CRRN, CCM Jeanne H. Boling, RN, MSN, CCM Mullahy Associates LLC 82 Main Street, Suite 300 Huntington, NY 11743 (631) 673-0406 www.mullahyassociates.com
  2. 2. Catherine Mullahy & Jeanne Boling
  3. 3. CV Highlights Catherine M. Mullahy, RN, BS, CRRN, CCM National/International Speaker & Consultant on Case Management Author, The Case Manager’s Handbook, Fifth Edition Former President, Case Management Society of America Former Chair, Commission for Case Manager Certification Former Owner, Options Unlimited Former Vice President, Matria Healthcare, now Alere Medical President, Mullahy & Associates, LLC Jeanne H. Boling, RN, MSN, CRRN, CDMS, CCM National Speaker/Consultant on Case Management Former Executive Director, Individual Case Management Association Former Executive Director Case Management Society of America Former Vice Chair Commission for Case Management Certification Former Director, URAC Owner, LNC Associates, LLC Vice President, Mullahy & Associates, LLC
  4. 4. Mullahy & Associates, LLC Our Focus Consulting, Program Design and Customization for Implementation of state of the art case management practice within unique cultures to meet organizational goals of… Medical practices VA Hospitals Clinics Managed care organizations Accountable care organizations IHS/Native Americans Other healthcare systems
  5. 5. Mullahy & Associates Recent History • 2009-2016 – Veteran’s Administration • Miami • Atlanta • Columbia • Birmingham • Los Angeles/Long Beach • Las Vegas • Loma Linda • Nashville • Puerto Rico • Salisbury Homeless Program • San Diego • National OIF/OEF Case Load Consultants • Dedication to customizing the programs specifically for the VA
  6. 6. Mullahy & Associates Recent History Best in Class Case Management Group San Diego Veteran’s Administration
  7. 7. Mullahy & Associates Recent History Best in Class Case Management Homeless Population Salisbury Veteran’s Administration • Best in Class Case Management VA Homeless Population
  8. 8. Mullahy & Associates • M&A Client – Indian Health Service • 2000 • 2001 • 2005 • 2009 • 2010 • 2011 • 2012 • 2013 • 2014 • 2015 • Dedication to consulting/customizing the programs specifically for the Indian Health Service and Native Americans
  9. 9. Mullahy & Associates • M&A Client – Best in Class Case Management in the Veteran’s Administration – Managing the Homeless Veteran – The VA Implements PACT – The Business of Case Management – Direct to Consumer Case Management – Managing Case Management for Gannett Corporation, publisher of USA Today • 2008 • 2009 • 2010 • 2011 • 2012 • 2013 • 2014 • 2015
  10. 10. Mullahy & Associates M&A Designated Educational Partner with the Commission for Case Manager Certification for the exclusive “CCM Certification Workshop” •2012 •2013 •2014 •2015 •2016
  11. 11. Mullahy & Associates “CCM Certification Workshop” Includes: •The Case Manager’s Handbook, Sixth Edition •A Workbook with All Slides Plus Resources •A CCM Practice Exam •The e Managers Body of Knowledge( CMBOK)
  12. 12. Mullahy & Associates CCM Certification Workshop •“Excellent speakers! Providing excellent resources! Clarifying roles of a case manager!” •“Thank you so much. This course helps me feel more confident in studying/preparing for certification. My job in no way provided me with everything I need to know on a daily basis. This course has greatly enhanced my job knowledge.” •“I passed the exam! Thank you so much for the class! It was a lifesaver!”
  13. 13. Mullahy & Associates The Case Manager’s Handbook, Sixth Edition, 2016 Includes Web-Based Student Study Guide for mastering the content •Amazon - Kindle Edition (Not a hardcover book) •CourseSmart.com - Digital edition. 180 Day Rental (Not a hardcover book) •Google Play - Digital edition (Not a hardcover book) •CafeScribe - Digital edition (Not a hardcover book) •Kno - Digital edition for rental or purchase (Not a hardcover book)
  14. 14. Mullahy & Associates “Best in Class Case Management” Seminar On DVD ( Winner of the Prestigious Case in Point Platinum Award
  15. 15. • 14 Generic Modules one contact hour each on vimeo available for licensing.
  16. 16. Best in Class Case Management Training Options The Patient Aligned Care Team Catherine M. Mullahy, RN, BS, CRRN, CCM Jeanne H. Boling, RN, MSN, CCM Mullahy Associates LLC 82 Main Street, Suite 300 Huntington, NY 11743 (631) 673-0406 www.mullahyassociates.com Or we shoot 14 Modules customized specifically for the Veteran’s Administration and license it for showing 24/7 to the entire VA …and DOD
  17. 17. Fully customized program available for licensing • Completely customized two day program (in 14 different modules specifically for the VA. Copyright 2015, Mullahy and Associates, LLC
  18. 18. Mullahy & Associates Please visit our YouTube Video featuring the Mullahy & Associates Best in Class Case Management Program at the following link…. http://www.youtube.com/watch?v=BbUIzmxNb
  19. 19. Mullahy & Associates Our programs train participants to meet specific VA Organizational Goals.
  20. 20. Patient Centered Medical HomePatient Centered Medical Home Access Offer same day appointments Increase shared medical appointments Increase non- appointment care Practice Redesign Redesign team: oRoles oTasks Enhance: oCommunication oTeamwork Improve Processes: oVisit work oNon-visit work Care Management & Coordination Focus on high-risk pts: oIdentify oManage oCoordinate Improve care for: oPrevention oChronic disease Improve transitions between PCMH and: oInpatient oSpecialty oBroader Team Patient Centeredness: Mindset and ToolsPatient Centeredness: Mindset and Tools Improvement: Systems Redesign, VA TAMMCSImprovement: Systems Redesign, VA TAMMCS Resources: Technology, Staff, Space, CommunityResources: Technology, Staff, Space, Community VA PACT Implementation GOALS
  21. 21. Practice Redesign Redesign team: oRoles oTasks Enhance: oCommunication oTeamwork Improve Processes: oVisit work oNon-visit work Care Management & Coordination Focus on high-risk pts: oIdentify oManage oCoordinate Improve care for: oPrevention oChronic disease Improve transitions between PCMH and: oInpatient oSpecialty oBroader Team Patient Centeredness: Mindset and ToolsPatient Centeredness: Mindset and Tools Resources: Technology, Staff, Space, CommunityResources: Technology, Staff, Space, Community BEST IN CLASS PROGRAMS IMPACT THESE VA GOALS We provide the “HOW to” In line with Functional Statements for Case & Care Mgrs
  22. 22. Best in Class Case Management: Winner of Platinum Award presented at the National Press Club
  23. 23. Summary of Training Options • 2 Day Best in Class Case Management in the VA PACT • 1 Day The Patient Aligned Care Team: From Concept to Reality • 2 Hour Overview The VA Patient Aligned Care Team: From Concept to Reality • Two Day Best in Class Case Management—VA Homeless Population • Key Policy Review and Recommendations for Maximization of the VA PACT • Ongoing Consulting to various VA Units Throughout the PACT Implementation Process • Benchmarking Surveys prior to and after implementation • E-Training Newsletter Quarterly to all who have had the training
  24. 24. Testimonials • Excellent presentation. Really enjoyed this class. Would like for all of our CMs to get a chance to participate in the class. • Really good mix of info and presentation of material. Appreciated the quick pace but never felt rushed. • Great speakers! Very personable, especially when sharing their personal experience. Speakers were very passionate about what they were teaching.
  25. 25. Columbia, SC VA Best in Class Case Management Class October, 2010
  26. 26. Testimonials • "Totally awesome conference! An honor to learn from such distinguished experts in the field! Look forward to more conferences and greater learning!" - Melissa Neuman, RN - Pearl City, HI • "I am glad I attended the seminar. Well worth the expense." - Maria Luisa Raneses, RN, BSN, CCM, CRRN - Alexandria, VA
  27. 27. Testimonial • "Catherine and Jeanne were effective, engaging, and collegial. As a social worker, I am especially appreciative of the advocacy for all of us in case management to work as a team and draw on each other's skills and strengths." - Maria Hood, LCSW, ACSW, CCM - White Plains, NY
  28. 28. • Prepared me for the CCM exam. Wonderful! A tremendous amount of information. I did not want the course to end. The presenters were well prepared and knowledgeable. • The presentation exceeded my expectations. In fact, I was inspired to pursue what I learned these two days to become certified in case management.
  29. 29. A Partnership for Improved Outcomes We look forward to discussing possible programs with you …
  30. 30. Best in Class Case Management for the VA PACT 2 Day Program – The Cornerstone of the Programs – Includes Workbook and Discounted Sixth Edition of The Case Manager’s Handbook – For Care Managers, Case Managers and new staff orientation (RNs & SWs) – Testimonials from the Miami and Columbia Programs to be provided – Agenda follows
  31. 31. Best in Class Case Management for the VA PACT 2 Day Program Schedule and Course Content - Day 1 • 7:30 AM Registration • 8:00 AM Introductions • 8:30 AM The VA PACT • 9:30 AM Break • 9:45 What & Why Case Management, Knowledge and Skills Required and Goals of CM • Case Management: The Work Format and Process Applied • 12:00 N Lunch (On Your Own) • 1:00 PM Case Management: The Work Format and Process Applied • 1:45 PM Break • 2:00 PM Effective Communication Skills and Communications Scenarios • 3:15 PM Lines of Insurance • 3:45PM Case Studies • 4:30 PM Adjournment
  32. 32. Best in Class Case Management for the VA PACT 2 Day Program Schedule and Course Content - Day 2 • 7:30 AM Registration • 8:00 AM Community Resources • 9:00 AM Legal, Risk Management, and Legislative Issues • 10:00 AM Break • 10:15 AM Ethical Issues in Case Management & Case Studies • 11:15 Cultural Issues • 12:15 Lunch (On Your Own) • 1:15 PM Behavioral and Psychosocial Issues • 2:15 PM Polypharmacy & Medication Adherence Issues • 3:15 PM Break • 3:30 PM Case Studies VA • 4:15 PM • 4:30 PM Adjournment
  33. 33. Interactive Learning Experiences Columbia SC VA October, 2010
  34. 34. Options for Consideration • VA Patient Aligned Care Team: From Concept to Reality 1 Day Program – For Physicians, Administrators and Pharmacists and new staff orientation – Intensive Program – Agenda Photo: VA Miami Best in Class Case Management September, 2010
  35. 35. The VA PACT: From Concept to Reality 1 Day Program Schedule and Course Content - Day 1 7:30 AM Registration 8:00 AM Introductions 8:30 AM Today’s World…Evolving Models of Care, CMS, Patient Protection Act of 2010….What & Why is Case Management, Knowledge and Skills Required and Goals of CM 9:30 AM Break 9:45 AM Case Management: The Standards of Practice, Work Format and Process Applied 11:00 AM Case Manager and Care Manager Functional Statements and Competencies Required 11:45 N Lunch (On Your Own) 12:45 PM Patient Stratification….which patients should be referred to a Case Manager, Are orders required? How the team works together. CM Case Loads, Documentation 1:30 PM Legal and Ethical Issue Overview for a Case Management Program 2:30 PM Positive & Productive Communications Between CM & Provider, CM & Administration, CM & Patients…the ongoing collaborative team. 3:00PM Break 3:15 PM Demonstrating Value….Patient Outcomes Utilizing Community and VA Resources….Resources available to and through Case & Care Managers 3:45PM Case Studies…Provider, Care Manager & Case Manager work together as a team on each of these 4:30 PM Summary Q&A 5:00 PM Adjournment
  36. 36. Options for Consideration • Best in Class Case Management 2 HR Program – For Physicians, Pharmacists and Administrators – Overview of Condensed Intensive Program – To be offered within national programs for Physicians, Pharmacists or Administrators, Specialty Clinics – Help ancillary personnel understand PACTs and relate to them – Agenda
  37. 37. Options for Consideration VA Patient Aligned Care Team: From Concept to Reality 2 HR Program Schedule and Course Content – 2 Hour • What & Why is Case Management, Knowledge and Skills Required and Goals of CM • Patient Stratification….which patients should be referred to a Case Manager, Are orders required? How the team works together. CM Case Loads, Documentation • Case Management: The Standards of Practice, Legal Implications • Positive & Productive Communications Between CM, Provider, CHS, Administration, CM and Patients…the ongoing collaborative team. • Demonstrating Value….Patient Outcomes
  38. 38. Options for Consideration • Key Policy Reviews and Recommendations Ms. Mullahy & Ms. Boling would interface in a one-on-one with the key decision makers to review existing case management policies and provide advice and specific recommendations regarding their modification to facilitate “Best in Class” Practices.
  39. 39. Options for Consideration Post- Training Program Webinar, to be Scheduled within One Month of the Initial Training Program • The one-hour webinar directed at the case managers would be led by Ms. Mullahy and would consist of a refresher course to the initial training. After the one-hour webinar, the participants would have the opportunity to send a follow-up question via email to Ms. Mullahy for her direct response via return email. A copy of all communication will be available to the appropriate supervising/managing individuals.
  40. 40. Options for Consideration • e-Training Newsletter, issued Quarterly for One Year Following the Initial Training Program • Each case manager would receive a copy of an e-Training Newsletter providing important tips and reminders for achieving and maintaining “Best in Class” practices.
  41. 41. Options for Consideration Benchmarking Survey issued as appropriate before and following the Training Program and as the PACT is being implemented. • Each case manager would receive a copy of a benchmarking survey designed to monitor their acquired knowledge of “Best in Class” case management practices and their ability to adhere to these practices in the field. The case managers would complete the survey anonymously (to promote full candor and disclosure) and return to Ms. Mullahy via fax or online. The results of the survey would be compiled and analyzed by Mullahy & Associates and provided in a report with recommendations to the appropriate management personnel.
  42. 42. Creative Partnership Ongoing Consulting to the VA Management Team at Each VA Facility • Catherine and Jeanne will be available onsite and throughout the implementation of the VA Medical Home to assist the management team to identify barriers to effective implementation in the various locations through out the VA. • We will visit each site and work with the implementation teams and VA Management Teams to promote maximization of the Patient Aligned Care Team.
  43. 43. Ready to Go Mullahy & Associates, LLC has a VA Statement of Work to support this program and has been vendorized which will shorten the usual procurement process!
  44. 44. A Partnership for Improved Outcomes We look forward to discussing possible programs with you as you… • Implement the PACT • Identify & measure outcomes for care coordination and case management • Prove great patient centered outcomes
  45. 45. A Partnership That Works! Mullahy & Associates, LLC 82 Main Street, Suite 300 Huntington, NY 11743 Phone: 631-673-0406 Emails: cmullahy@mullahyassociates.com jeanne.boling@gmail.com
  46. 46. Best in Class Case Management Your thoughts……. How can we best serve YOU?

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