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The Blueprint for Change: How the Best Are Succeeding in Transformation

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Learn about the most impactful patterns of success for companies who are succeeding in transformation and the common pitfalls for companies who struggle. MuleSoft's Vice President of Customer Success, Brent Grimes, will explore the best-practice operating models to support transformation and will overview MuleSoft's Catalyst engagement model for getting your Application Network off the ground.

Published in: Software
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The Blueprint for Change: How the Best Are Succeeding in Transformation

  1. 1. The Blueprint for Change: How the Best Are Succeeding in Transformation Brent Grimes – VP Global Customer Success Nils Fernando – Customer Success Director May 2016
  2. 2. application network = the what operating model = the how
  3. 3. 3 Transformation is hard
  4. 4. Balanced approach requires project & platform accountability
  5. 5. Technology alone will not deliver transformation 5 • The right operating model and organizational principles are critical • Two common patterns for successful transformation Balanced Approached Center for Enablement
  6. 6. 6 Balanced Approach
  7. 7. Balanced approach most frequently delivers transformation Option 1: Project-led Option 3: Platform-led Project 1 Project 2 Project 3 A B C D E F Project Timeline Team HW “MVP” P1 P2 P3 Log Audit Secur Platform Timeline Team HW “MVP” Log Audit Secur P1 Platform Components A-F Proj 1 Proj 2 Proj 3 ... P1 P2 P3 ... ... Balanced Deployment Project 1 Project 2 Project 3 A B C Project Timeline Platform Timeline “MVP” P1 P2 P3 Platform Components D-F ... Team HW Log Audit Use discovery process to identify foundational component sequencing
  8. 8. Balanced approach prioritizes composability 8 Project-led Approach Balanced Approach
  9. 9. Gravity 9 Business as usual
  10. 10. Enables platform evolution while delivering key projects Leverage a simultaneous project focus and platform evolution approach to enable sharing of resources by exposing core functionality via API’s Reference Architecture Project Backlog Proj 1 Proj 2 Proj 3 Core Services A B C Platform Timeline Project 1 Project 2 Project 3 A B C Project Timeline Platform Components D, E, F,… Balanced Deployment Approach Leads to • Embed core reusability via a reference architecture comprising of common patterns, templates, and best practices • Increase maturity with each project by building core business APIs and shared services that make data accessible at the edge of the enterprise for widespread consumption • Increase adoption of core API’s by establishing a repository and practices to share reusable resources Key Considerations
  11. 11. Every project adds value to the application network 11 Devs for next project Developer communities Inventory data Customer data Orders Customers Order data
  12. 12. IT’s absolute imperative to change 12 DemandsonIT Time Today IT delivery capacity
  13. 13. Enabling IT to support business transformation 13 DemandsonIT IT delivery capacity Time Today
  14. 14. Success = material increase in IT delivery capacity 14 DemandsonIT Time IT delivery capacity Today Positive growth in delivery capacity Massive growth in delivery capacity Traditional project delivery Balanced, API-led delivery
  15. 15. Increased delivery capacity drives increased value 15 Time Capability investment Capability payback Take away • Balanced approach supports capability development alongside project delivery
  16. 16. 16 Center for Enablement
  17. 17. An approach to unlocking your organization Mainframe FTP, Files Experience Layer: Innovation and digital products Process APIs: Agility and new value creation System APIs: Decentralized access to core assetsCentral IT LoB Dev/IT App Dev Accessibility & Ownership
  18. 18. The C4E is a new operating model for IT • Enablement over delivery • Not an ivory tower! • Decentralize to scale • Drive multi-modal / multi-speed integration Achieving de-centralization, federation and speed Without losing control Central IT LoB Dev/IT App Dev Accessibility & Ownership
  19. 19. Shifting the mindset… and why?
  20. 20. Business Enablement Business Enablement Business Enablement Local Project Leadership Local Project Leadership Local Project Leadership Center 4 Enablement Platform Architects / DevOps Architects / API Architects / API Evangelists Platform DevOps Team Project Delivery Teams Achieving de-centralization, federation and speed Without losing control
  21. 21. C4E Capabilities, roles and skillsets 21 C4E Platform DevOps Team Analysts Coaches and Evangelists Platform & Product Owners API & Platform Architects Lead & Sponsor Capabilities – The ‘What?’ Roles and Skills – Who?
  22. 22. Catalyst engagement model
  23. 23. Catalyst Strategic Engagement Model 23 Business Transformation Programs Rapid Start Accelerate • Value mapping and analysis • Benchmarking • Core capabilities • Customer and partner enablement • Production to consumption • Platform scale MuleSoft Catalyst Leadership and advocacy: Customer Success Delivery and IP transfer: Training, Services, Support C4E Operating Model • Capability assessment • C4E Blueprint Planning Execution Outcome-driven engagement
  24. 24. Enabling a new IT operating model Production Agile Development, SDLC, DevOps, Microservices, APIs publish reusable assets Central IT or LoB IT Consumption Community enablement, asset discovery, self-service feedback and metrics LoB IT, SIs, App Dev
  25. 25. Think big, start small, build fast 25
  26. 26. Thank you
  27. 27. Enabling a new IT operating model Production Agile Development, SDLC, DevOps, Microservices, APIs publish reusable assets Consumption Community enablement, asset discovery, self-service feedback and metrics

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