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Iso 9000 system


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Iso 9000 system

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Iso 9000 system

  1. 1. Iso 9000 systemImplementing ISO 9000 has been occupying your time for many months. Your notinsignificant effort is starting to yield real benefits and it is now time to crown yourachievement by seeking registration from one of the many ISO 9000 registrars. But whoto select? With nearly 100 registrars in the US alone how do you decide which is best?Like most things there are a number of factors to consider when deciding and with amethodical approach to these factors, the correct decision should be easy.Accreditation agencyEach Country appoints a body responsible for controlling the activities of Registrars.These bodies ensure the registrars have their own ISO 9000 equivalent quality systemand act responsibly, consistently and professionally. They maintain lists of accreditedregistrars and maintain surveillance to ensure they continue to meet standards.In the UK the organization is the UKAS (United Kingdom Accreditation Service),Holland has the RvA (Raad voor de Accreditation) and in the US the de facto body is theRAB (Registrar Accreditation Board). These bodies are worth mentioning in particular asthey are the most common and oversee the most registrations. However, a registrar withaccreditation in another Country might have benefits if, for instance, an importantcustomer is resident in another Country.Many registrars comply with the accreditation requirements of a number of differentagencies. Thus when they conduct an assessment it is possible for them to do it in such away as to provide you with accredited registration in compliance with the controls of twoor more different countries.Accreditation agencies accredit registrars to conduct assessments in particular market,industrial and commercial sectors. It is important, very important, to ensure that theRegistrar has your SIC (Standard Industrial Classification) code within their accreditedscope - for both/all accreditation agencies. Make certain of this one. Get it in writing andensure that their interpretation of your business matches yours by checking andsuggesting SIC codes. Sometimes registrars do not have the sector in their scope but"promise" to get it. This is not an unreasonable approach as registrars businesses aregrowing. However, discuss what will happen, discuss when they will get it, what can youclaim in the meantime and what if they dont!! And get it in writing.In simple terms: Ensure your registrar is accredited. Do not even consider a registrar whois not accredited!Profile of the Registrar
  2. 2. The profile of the Registrar is sometimes important. The profile of a registrar might beimportant for any of three reasons; they are perceived as the best in the industry, they arethe one that an important customer knows and will recognize, they are one that relates tothe industry sector.The problem with the best is.. Who is it? The best means different things to differentpeople and will the people that matter to you, your customers, have the same perception.An ISO 9000 Consultant might be able to help because of their greater exposure to anduse of a range of Registrars. But it is the customers that are important.Customers sometimes have no concept of what ISO 9000 is but they recognize the logoof the registrar who is noted for other issues. For instance, some product standards in theUS are tested by Factory Mutual and their stamp and logo are found on products.Similarly the UL mark is often found on products. Although the registrar is a separate anddifferent organization people in the right industry sector may recognize the logo andassociate ISO 9000 registration with the same stamp of approval.Finally, there are some registrars who are set up to service specific industrial orcommercial sectors, such as The Ceramic Industries Scheme and Construction QualityAssurance. Using an industry sector registrar will bring with it some instant recognition.ServiceQuality of service is a difficult subject. Some registrars attempt to differentiatethemselves by claiming better service. The important part of the service is conducted byauditors on the day of the assessment and all auditors are subject to professional controlsto ensure they are suitable for the job. Also it is usually not possible for you to beinvolved in the selection of the auditor. The rest of the service is administrative in nature.The only way you can tell is from your own experience of dealing with the organizationprior to selection. Ask such questions as; How long it will take to get the certificate afterthe audit?Larger registrar organizations may have slick sales presentations but is theiradministrative operation as effective? Who precisely are you dealing with whennegotiating for a registrar. Is it the President of the organization with whom you areforming a relationship or merely a representative? Who are you going to get to listen ifyou have problems.There are some subtle differences in the actual service which may be questioned. Someregistrars conduct surveillance visits every 6 months while others leave it a year andwhilst an annual visit may sound appealing they are required to spend twice as long.Some registrars also require a full reassessment after three years. This can be a goodthing requiring a full reassessment of your processes periodically. Other companies mayfind this intrusive and, of course, you have to pay for it. Some registrars will conduct adetailed review of documents prior to the assessment - even visiting your site to do so in
  3. 3. some cases. Others will mere read the top level document. This prepares the auditor indifferent ways.Smaller registrars are likely to be more approachable but profile might be important.Questions about specific service approaches might also be relevant in deciding.CostConsidering the similarities and differences of registrars, the issue often comes down toone of cost. The range of costs can be wide with the most expensive being twice asexpensive as the cheapest. Some have schemes for smaller companies. Ask!Be careful to ensure that when you ask for quotations that they are comparable. Costsmay include, application fees, administration fees and document assessment fees beforeany auditor sets foot at your company. And be clear what they mean by "documentassessment". There will be fees for the assessment and there may be regular annualadministration fees, sometimes called registration fees afterwards. There will also be aregular annual fee for the registrar to come back once or twice each year and continue toaudit the system.Be very careful as to whether the registrar will charge expenses or not. Sometimes justbecause they have a local office does not mean you will be without expenses. They mightfly in an auditor from another location and expect you to pay for travel andaccommodation. With registrars claiming local offices negotiate for no expenses.In some respects the registrars are controlled in what they might charge. The number ofdays that they spend conducting the assessment is set by criteria, typically number ofemployees, defined by their accreditation agency. There are allowed to deviate for this ifthey can justify the situation. For instance if there are a lot of employees but they workoutside of the scope of the assessment or the process is extremely simple e.g.warehousing, then fewer days can be spent on the assessment. Consequently it makessense to compare the length of the audit proposed by different registrars and negotiateappropriately.SummaryConsider accreditation scope, cost, profile, industry focus, locality andfriendliness/helpfulness when selecting a registrar.Key Questions about Choosing a RegistrarHaving chosen, when should I commit to a Registrar?You should commit to a registrar as soon as possible. It is important to start to developyour relationship with the registrar at the earliest point and once you have negotiated adeal the relationship can begin. Having committed to a registrar, it is more likely that the
  4. 4. registrar will be willing to provide help and put time into assuring you of the processesinvolved.What help can I expect from the Registrar?The registrar should be able to explain the detail of the assessment and registrationprocess and particularly point out their specific approach.Also, in the development of theISO 9000 system, there are likely to be some questions of interpretation that should beclarified before assessment. Whilst the registrar cannot and should not offer advice,carefully phrased questions about specific interpretation issues can be agreed. In this waythe possibility of surprises during assessment can be avoided.If you want to download over free 50 ebook for iso 9001 standard, you can visit:http://iso9001ebooks.infoBest regards