SlideShare a Scribd company logo

Muhammad_Hussain_Shah_CV_

1 of 3
Download to read offline
Muhammad Hussain Shah
House 17 A, 13 D / 3 hussainshah2014@gmail.com
Gulshan e Iqbal Karachi +92-300-3000123
Sindh Pakistan +92-300-8377477
MUHAMMAD HUSSAIN SHAH
With fifteen years of experience leading and managing various projects, I have the personal initiative, strong academic
background and extensive work experience along with successful career. Hands on experience in Retail, Sales,
Marketing, Customer care, Channel development, Relationship management, Training facilitation, Planning and
Effective leadership skills to ensure timely project completion within a team environment.
PROFESSIONAL EXPERIENCE
Zonal Manager (Commercial Division). 2005-till date
Mobilink GSM, Pakistan Mobile Communication Ltd
• Manage effective customer care services at franchise and retail channel
• Relationship Management with business partners.
• Managing product , service market awareness campaigns
• Manage franchise operations as per standard defined policy
• Oversee execution of quality customer care and revenue generation activities through franchise / retail channel
• Managing trainings, indoor / outdoor product promotional activities
• Manage market survey , audits , competitive analysis , productive portfolio management , market research
• Implementing the quality channel development with standards protocols
• Manage staff trainings with quality evaluation & mystery shopping surveys
• Building and managing projects for revenue generation activities
Customer Care Executive 2004-2005
Mobilink GSM, Pakistan Mobile Communication Ltd
• Customer relationship management in ORACLE & Visual Basic environment.
• Provide personalized services to subscribers
• Manage network testing surveys
• Establish relations with corporate customers with solution of their queries
• Manage Blackberry in house sales and marketing activities
• Supervise customer satisfaction surveys
Trainee Manager
2001-2004
McDonald’s Pakistan,
• Managed shift supervision with total customer satisfaction.
• Supervised local store marketing & reaching clients in new markets
• Achieved sales & revenue targets indoor / outdoor activities
• To deliver the training and development to new staff
• Supervised equipment safety and handling procedures
Visiting Faculty Member National University of Modern Languages 2015 till date
(NUML)
• Taught a range of subjects on business administration
• Directing research students in their dissertation projects
• Assisting and assessing a group of students during , internship , project development and delivery
Visiting Faculty Member department for Business and Management, 2015 till date
Punjab College (Muhammad Ali Jinnah University)
• Involved in the development of assessment material for marketing subjects on business and management
• Directing research students in their dissertation projects
• Developing modules for marketing specialized students as Module Leader
Visiting Faculty Member, department for Business and Management 2011 till date
Hyderabad Institute of Arts, Science &Technology University
• Taught a range of subjects on business administration
• Excellent record fostering , motivating & encouraging students
Muhammad Hussain Shah
House 17 A, 13 D / 3 hussainshah2014@gmail.com
Gulshan e Iqbal Karachi +92-300-3000123
Sindh Pakistan +92-300-8377477
• Assisting and assessing a group of students during , internship , project development and delivery
Courses Taught:
Consumer Behaviour Human Resource Management Advertisement
Personal Selling International Marketing Business Planning & Policy
Marketing Research Consumer Behaviour Operation and Production Management
Theory and Practice of Management Entrepreneurship and Creativity Principles of Marketing
Brand Management Organizational Behaviour Sales Management
Internship Managerial Communication
Business and Communication Skills Training and Development
EDUCATION
Mehran University of Engineering and Technology (Pakistan), 2012-2014
MS (Leading to PhD) in Technology Innovation Management
Thesis: ‘Issues of biometric system a case study of telecom sector
Sindh Law College, University of Sindh, 2009-2011
Bachelors of Law (LLB)
Result: First Class
Institute of Business Administration, University of Sindh, 2001-2002
MBA (Hons) in Marketing
Result: CGPA 3.68
Institute of Business Administration, University of Sindh, 1997-2000
BBA (Hons) CGPA 2.91
PROFESSIONAL DEVELOPMENT
Workshops and Training Courses completed along with achivment certificates
 Customer Focus ( Harvard Business School ) in Dec 2014
 Decision Making ( Harvard Business School ) in Dec 2014
 Difficult interactions ( Harvard Business School ) in Dec 2014
 Crisis Management ( Harvard Business School ) in Dec 2014
 Change Management ( Harvard Business School ) in Dec 2014
 Delegating ( Harvard Business School ) in Dec 2014
 Feedback Essentials ( Harvard Business School ) in Dec 2014
 Developing Employees ( Harvard Business School ) in Dec 2014
 Innovation and Creativity ( Harvard Business School ) in Dec 2014
 Negotiating ( Harvard Business School ) in Dec 2014
 Leading and Motivating ( Harvard Business School ) in Dec 2014
 New Manager Transitions ( Harvard Business School ) in Dec 2014
 Stress Management ( Harvard Business School ) in Dec 2014
 Team Leadership( Harvard Business School ) in Dec 2014
 Persuading Others ( Harvard Business School ) in Dec 2014
 Writing Skills ( Harvard Business School ) in Dec 2014
 Team Management ( Harvard Business School ) in Dec 2014
 Time Management ( Harvard Business School ) in Dec 2014
 Certified from Prime Minster of Pakistan for MS Scholarship Research in June 2014
Muhammad Hussain Shah
House 17 A, 13 D / 3 hussainshah2014@gmail.com
Gulshan e Iqbal Karachi +92-300-3000123
Sindh Pakistan +92-300-8377477
 Certified for “Time & Stress Management” in June 2014
 Trophy for best Nationwide performance in Mobilink Service Point ( Retail Project) in 2013
 Certified for “Mobilink Experience for Creating a Better Every day” in October 2013
 Certified for “ Leading and Managing Change” in June 2013
 Certified for “ Make your Decision Speak” in January 2013
 Certified for “Data on the Go” in July 2012
 Certified for “Achieving Through feedback” in June 2012
 Certified for professional “Train the Trainer” program in October 2010
 Certified for top performance “Regional Excellence Award” in 1st
Quarter 2010
 Certified 1st runner up “Regional Excellence Award” in 4th, Quarter 2009
 Certified 1st runner up “Regional Excellence Award” in 3rd, Quarter 2009
 Certified for “Grooming for Success” program in September 2009
 Certified for “Organization Growth - Innovation Reorganization Program” in July 2009
 Certified for “Developing a Culture of Excellence in Customer Care” in June 2009
 Certified for top performance “Regional Excellence Award” in 2nd, Quarter 2009
 Certified from CEO for “Community Work for Mobilink Foundation” in December 2008
 Received Certificate of Appreciation from Mobilink Foundation for Community works in Dec 2008
 Certified for top performance “Regional Excellence Award” in 4th, Quarter 2008
 Certified for “Operationalizing Our Corporate Values” in August 2008
 Certified for top performance “Regional Excellence Award” in 1st, Quarter 2008
 Certified from CEO for “Community Welfare Projects” in November 2007
 Certified for top performance “Regional Excellence Award” in 4th, Quarter 2007
 Certified for “Planning and Managing Projects” from ESI international in October 2007
 Certified for “Highly Impact Presentation Skills” ” from GEM International in April 2007
 Certified for top performance “Regional Excellence Award” in 1st, Quarter 2007
RESEARCH:
Research Project: 2015
Researcher
 Led, wrote and submitted a research project to investigate Pakistan’s telecom sector trends and issues of biometric
verification system
 Issues of biometric verification system (A case study of telecom sector)
Research Project, Consumer Behaviour and segmented market.
Research Supervisor
 Identified the consumer behaviour and factors affecting in FMCG , Financial institutions , Hospitality management ,
General electronics , Service industry
 Led group discussions on potential solutions
 Improved the process of marketing research concept through suggesting effective measures to carry them out
REFERENCE
Available upon request

More Related Content

What's hot (20)

Arjun-CV
Arjun-CVArjun-CV
Arjun-CV
 
Mohandro_Ghosh_Resume
Mohandro_Ghosh_ResumeMohandro_Ghosh_Resume
Mohandro_Ghosh_Resume
 
CV of Ahmed Rejaul Karim
CV of Ahmed Rejaul Karim CV of Ahmed Rejaul Karim
CV of Ahmed Rejaul Karim
 
Mubashir lg
Mubashir  lgMubashir  lg
Mubashir lg
 
MD. HASAN SHARIAR (CELL 01199800460 shariar707@live.com)
MD. HASAN SHARIAR (CELL 01199800460  shariar707@live.com)MD. HASAN SHARIAR (CELL 01199800460  shariar707@live.com)
MD. HASAN SHARIAR (CELL 01199800460 shariar707@live.com)
 
Vinay CV
Vinay CVVinay CV
Vinay CV
 
MUKTA BISWAS
MUKTA BISWASMUKTA BISWAS
MUKTA BISWAS
 
Mohammad Uzair Khan CV
Mohammad Uzair Khan CVMohammad Uzair Khan CV
Mohammad Uzair Khan CV
 
Jitender
JitenderJitender
Jitender
 
TINCY VARUGHESE THOMAS-RESUME
TINCY VARUGHESE THOMAS-RESUMETINCY VARUGHESE THOMAS-RESUME
TINCY VARUGHESE THOMAS-RESUME
 
RAJKUMAR BHALODIA
RAJKUMAR BHALODIARAJKUMAR BHALODIA
RAJKUMAR BHALODIA
 
CV
CVCV
CV
 
Himani CV
Himani CVHimani CV
Himani CV
 
GK - CV
GK - CVGK - CV
GK - CV
 
cv_file
cv_filecv_file
cv_file
 
Komal_Mahendru_CV
Komal_Mahendru_CVKomal_Mahendru_CV
Komal_Mahendru_CV
 
Updated Resume Vivek Sood
Updated Resume Vivek SoodUpdated Resume Vivek Sood
Updated Resume Vivek Sood
 
Sajina Venugopal Chhabra_Resume-June 2016
Sajina Venugopal Chhabra_Resume-June 2016Sajina Venugopal Chhabra_Resume-June 2016
Sajina Venugopal Chhabra_Resume-June 2016
 
LeadUp Education Ver1
LeadUp Education Ver1LeadUp Education Ver1
LeadUp Education Ver1
 
Sanjoy trainer's c.v 1
Sanjoy trainer's c.v 1Sanjoy trainer's c.v 1
Sanjoy trainer's c.v 1
 

Similar to Muhammad_Hussain_Shah_CV_

Similar to Muhammad_Hussain_Shah_CV_ (20)

Ayoushi T. CV
Ayoushi T. CVAyoushi T. CV
Ayoushi T. CV
 
Vineeth_CV_V1.6_2016
Vineeth_CV_V1.6_2016Vineeth_CV_V1.6_2016
Vineeth_CV_V1.6_2016
 
Resume of guru prasad puttu
Resume of guru prasad puttuResume of guru prasad puttu
Resume of guru prasad puttu
 
Product and Brand Management Program Details
Product and Brand Management Program Details Product and Brand Management Program Details
Product and Brand Management Program Details
 
sadaf resume
sadaf resumesadaf resume
sadaf resume
 
VIDYA_SAGAR_LAVIDI - Copy
VIDYA_SAGAR_LAVIDI - CopyVIDYA_SAGAR_LAVIDI - Copy
VIDYA_SAGAR_LAVIDI - Copy
 
Sutanu_Sahu
Sutanu_SahuSutanu_Sahu
Sutanu_Sahu
 
falah.C.V
falah.C.Vfalah.C.V
falah.C.V
 
Final2
Final2Final2
Final2
 
Kashish keswani _ CV
Kashish keswani   _ CVKashish keswani   _ CV
Kashish keswani _ CV
 
Abhinav Jain Resume
Abhinav Jain ResumeAbhinav Jain Resume
Abhinav Jain Resume
 
qaim new funt cv 1
qaim new funt cv 1qaim new funt cv 1
qaim new funt cv 1
 
Anupama A Sarkar -Profile_updated
Anupama A Sarkar -Profile_updatedAnupama A Sarkar -Profile_updated
Anupama A Sarkar -Profile_updated
 
Sunny_RESUME
Sunny_RESUMESunny_RESUME
Sunny_RESUME
 
Sarah Gulamoydeen CV Dec 2016 Linkedin
Sarah Gulamoydeen CV Dec 2016 LinkedinSarah Gulamoydeen CV Dec 2016 Linkedin
Sarah Gulamoydeen CV Dec 2016 Linkedin
 
CV Sukhpreet SIngh Makkar Oct'16
CV Sukhpreet SIngh Makkar Oct'16CV Sukhpreet SIngh Makkar Oct'16
CV Sukhpreet SIngh Makkar Oct'16
 
CV-Ankit Tiwari
CV-Ankit TiwariCV-Ankit Tiwari
CV-Ankit Tiwari
 
Resume
ResumeResume
Resume
 
Mrunmayee Bhase RESUME 1
Mrunmayee Bhase RESUME 1Mrunmayee Bhase RESUME 1
Mrunmayee Bhase RESUME 1
 
Trainer's Profile
Trainer's ProfileTrainer's Profile
Trainer's Profile
 

Muhammad_Hussain_Shah_CV_

  • 1. Muhammad Hussain Shah House 17 A, 13 D / 3 hussainshah2014@gmail.com Gulshan e Iqbal Karachi +92-300-3000123 Sindh Pakistan +92-300-8377477 MUHAMMAD HUSSAIN SHAH With fifteen years of experience leading and managing various projects, I have the personal initiative, strong academic background and extensive work experience along with successful career. Hands on experience in Retail, Sales, Marketing, Customer care, Channel development, Relationship management, Training facilitation, Planning and Effective leadership skills to ensure timely project completion within a team environment. PROFESSIONAL EXPERIENCE Zonal Manager (Commercial Division). 2005-till date Mobilink GSM, Pakistan Mobile Communication Ltd • Manage effective customer care services at franchise and retail channel • Relationship Management with business partners. • Managing product , service market awareness campaigns • Manage franchise operations as per standard defined policy • Oversee execution of quality customer care and revenue generation activities through franchise / retail channel • Managing trainings, indoor / outdoor product promotional activities • Manage market survey , audits , competitive analysis , productive portfolio management , market research • Implementing the quality channel development with standards protocols • Manage staff trainings with quality evaluation & mystery shopping surveys • Building and managing projects for revenue generation activities Customer Care Executive 2004-2005 Mobilink GSM, Pakistan Mobile Communication Ltd • Customer relationship management in ORACLE & Visual Basic environment. • Provide personalized services to subscribers • Manage network testing surveys • Establish relations with corporate customers with solution of their queries • Manage Blackberry in house sales and marketing activities • Supervise customer satisfaction surveys Trainee Manager 2001-2004 McDonald’s Pakistan, • Managed shift supervision with total customer satisfaction. • Supervised local store marketing & reaching clients in new markets • Achieved sales & revenue targets indoor / outdoor activities • To deliver the training and development to new staff • Supervised equipment safety and handling procedures Visiting Faculty Member National University of Modern Languages 2015 till date (NUML) • Taught a range of subjects on business administration • Directing research students in their dissertation projects • Assisting and assessing a group of students during , internship , project development and delivery Visiting Faculty Member department for Business and Management, 2015 till date Punjab College (Muhammad Ali Jinnah University) • Involved in the development of assessment material for marketing subjects on business and management • Directing research students in their dissertation projects • Developing modules for marketing specialized students as Module Leader Visiting Faculty Member, department for Business and Management 2011 till date Hyderabad Institute of Arts, Science &Technology University • Taught a range of subjects on business administration • Excellent record fostering , motivating & encouraging students
  • 2. Muhammad Hussain Shah House 17 A, 13 D / 3 hussainshah2014@gmail.com Gulshan e Iqbal Karachi +92-300-3000123 Sindh Pakistan +92-300-8377477 • Assisting and assessing a group of students during , internship , project development and delivery Courses Taught: Consumer Behaviour Human Resource Management Advertisement Personal Selling International Marketing Business Planning & Policy Marketing Research Consumer Behaviour Operation and Production Management Theory and Practice of Management Entrepreneurship and Creativity Principles of Marketing Brand Management Organizational Behaviour Sales Management Internship Managerial Communication Business and Communication Skills Training and Development EDUCATION Mehran University of Engineering and Technology (Pakistan), 2012-2014 MS (Leading to PhD) in Technology Innovation Management Thesis: ‘Issues of biometric system a case study of telecom sector Sindh Law College, University of Sindh, 2009-2011 Bachelors of Law (LLB) Result: First Class Institute of Business Administration, University of Sindh, 2001-2002 MBA (Hons) in Marketing Result: CGPA 3.68 Institute of Business Administration, University of Sindh, 1997-2000 BBA (Hons) CGPA 2.91 PROFESSIONAL DEVELOPMENT Workshops and Training Courses completed along with achivment certificates  Customer Focus ( Harvard Business School ) in Dec 2014  Decision Making ( Harvard Business School ) in Dec 2014  Difficult interactions ( Harvard Business School ) in Dec 2014  Crisis Management ( Harvard Business School ) in Dec 2014  Change Management ( Harvard Business School ) in Dec 2014  Delegating ( Harvard Business School ) in Dec 2014  Feedback Essentials ( Harvard Business School ) in Dec 2014  Developing Employees ( Harvard Business School ) in Dec 2014  Innovation and Creativity ( Harvard Business School ) in Dec 2014  Negotiating ( Harvard Business School ) in Dec 2014  Leading and Motivating ( Harvard Business School ) in Dec 2014  New Manager Transitions ( Harvard Business School ) in Dec 2014  Stress Management ( Harvard Business School ) in Dec 2014  Team Leadership( Harvard Business School ) in Dec 2014  Persuading Others ( Harvard Business School ) in Dec 2014  Writing Skills ( Harvard Business School ) in Dec 2014  Team Management ( Harvard Business School ) in Dec 2014  Time Management ( Harvard Business School ) in Dec 2014  Certified from Prime Minster of Pakistan for MS Scholarship Research in June 2014
  • 3. Muhammad Hussain Shah House 17 A, 13 D / 3 hussainshah2014@gmail.com Gulshan e Iqbal Karachi +92-300-3000123 Sindh Pakistan +92-300-8377477  Certified for “Time & Stress Management” in June 2014  Trophy for best Nationwide performance in Mobilink Service Point ( Retail Project) in 2013  Certified for “Mobilink Experience for Creating a Better Every day” in October 2013  Certified for “ Leading and Managing Change” in June 2013  Certified for “ Make your Decision Speak” in January 2013  Certified for “Data on the Go” in July 2012  Certified for “Achieving Through feedback” in June 2012  Certified for professional “Train the Trainer” program in October 2010  Certified for top performance “Regional Excellence Award” in 1st Quarter 2010  Certified 1st runner up “Regional Excellence Award” in 4th, Quarter 2009  Certified 1st runner up “Regional Excellence Award” in 3rd, Quarter 2009  Certified for “Grooming for Success” program in September 2009  Certified for “Organization Growth - Innovation Reorganization Program” in July 2009  Certified for “Developing a Culture of Excellence in Customer Care” in June 2009  Certified for top performance “Regional Excellence Award” in 2nd, Quarter 2009  Certified from CEO for “Community Work for Mobilink Foundation” in December 2008  Received Certificate of Appreciation from Mobilink Foundation for Community works in Dec 2008  Certified for top performance “Regional Excellence Award” in 4th, Quarter 2008  Certified for “Operationalizing Our Corporate Values” in August 2008  Certified for top performance “Regional Excellence Award” in 1st, Quarter 2008  Certified from CEO for “Community Welfare Projects” in November 2007  Certified for top performance “Regional Excellence Award” in 4th, Quarter 2007  Certified for “Planning and Managing Projects” from ESI international in October 2007  Certified for “Highly Impact Presentation Skills” ” from GEM International in April 2007  Certified for top performance “Regional Excellence Award” in 1st, Quarter 2007 RESEARCH: Research Project: 2015 Researcher  Led, wrote and submitted a research project to investigate Pakistan’s telecom sector trends and issues of biometric verification system  Issues of biometric verification system (A case study of telecom sector) Research Project, Consumer Behaviour and segmented market. Research Supervisor  Identified the consumer behaviour and factors affecting in FMCG , Financial institutions , Hospitality management , General electronics , Service industry  Led group discussions on potential solutions  Improved the process of marketing research concept through suggesting effective measures to carry them out REFERENCE Available upon request