Communication

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MUHAMMAD SAAD KHAN
NWFP UNIVERSITY OF ENGG AND TECH

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Communication

  1. 1. COMMUNICATION<br />1<br />
  2. 2. content<br />Introduction<br />Types<br />Components<br />2<br />
  3. 3. Introduction<br />It is a process of exchanging information, signals, massage.<br />A process of sending and receiving verbal and non verbal messages<br />Considered effective when achieves desired response or feedback<br />It is a two way process.<br />It is a reciprocal process.<br />3<br />
  4. 4. Idea<br />Message<br />Sender<br />Receiver<br />Feedback<br />4<br />
  5. 5. types<br />Verbal communication<br />Non-Verbal communication<br />5<br />
  6. 6. 6<br />7%<br />55%<br />38%<br />
  7. 7. Verbal <br />Consists of that part of a message that is encoded in words<br />2 types<br />Oral Communication<br />Written Communication<br />7<br />
  8. 8. Oral communication<br />Immediate feedback<br />Shorter words and sentences<br />Sentence structures are simple<br />Medium needs less technical details<br />8<br />
  9. 9. Written communication<br />Delayed feedback<br />Longer words and longer sentences<br />Sentence structures are complex<br />Medium is more formal <br />Best for permanent record<br />9<br />
  10. 10. Non-verbal communication<br />Consists of that part of a message that is not encoded in words<br />Often reveals the sender’s feelings<br />Always occurs in context, or framework<br />Way of walking<br /> body movement<br /> dressing<br /> eye contact <br />10<br />
  11. 11. 11<br />
  12. 12. Components<br />Sender / Encoder<br />Receiver / Decoder<br />Context <br />Message<br />Medium<br />Feedback <br />12<br />
  13. 13. Sender / encoder<br />Clear from its name<br />If the message is in written form then the writer is encoder<br />If the message is in oral form then the speaker is encoder<br />Should express the message in such a way that he get the desired reaction/feedback<br />13<br />
  14. 14. Receiver / encoder<br />Reader or Listener of the message<br />Here the message sinks<br />Influenced by non-verbal factors (e.g) taste, touch, smell<br />14<br />
  15. 15. context<br />The thoughts/idea that comes in sender’s mind <br />When you delivered that idea to others then it become message<br />15<br />
  16. 16. message<br />Main idea that you want to communicate<br />Can be verbal symbols ( written/spoken)<br />Can be non-verbal symbols <br />16<br />
  17. 17. medium<br />Way by which a message is communicated<br />Relationship of sender and receiver affect the choice of medium<br />Letter, telephone, e-mail<br />17<br />
  18. 18. feedback<br />Response of receiver <br />Can be oral or written<br />Can also be an action<br />Sender need feedback <br />Positive response success of communication<br />Negative response failure of communication<br />18<br />
  19. 19. References<br />Business Communication, Building Critical Skills by Kitty O Locker and Kyo Kaczmarek Stephen<br />19<br />
  20. 20. Questions if any <br />20<br />
  21. 21. MUHAMMAD SAAD KHAN<br />REG # 2010-PWCIV-3341<br />SECTION ‘A’ , 2ND SEMESTER<br />DEPARTMENT OF CIVIL ENGG<br />CONTACT # 0331-9134670<br />e-mail : muhammad0331@gmail.com<br />21<br />
  22. 22. 22<br />

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