Learning

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Learning

  1. 1. Learning & Development ServicesWorkshopsI offer a range of workshops designed to improve personal and professionalknowledge and performance.The following courses are offered as standard, and can be customised to yourcompanys specific needs for in-house training. Please see individual coursedescription pages for more detail:Recruitment Industry Training Services:: Recruitment - A Practical Approach: A step by step approach for successful recruitment consulting, from taking a job order, through to placement and follow- up. Two day course. The next Recruitment - A Practical Approach workshop will be in Sydney on Tuesday 7th and Thursday 9th August 2012, 9am- 5.30pm both days. Building Better Business - Business Development Skills: Marketing and consultative sales skills to enhance all aspects of business development and retention (from telemarketing to client visits) for recruitment consultants and account managers. Two day course. The next Building Better Business workshop will be in Sydney on Tuesday 24th and Thursday 26th July 2012, 9am-5.30pm both days. Leadership Skills: This program addresses the areas of Leadership most critical to the success of the Leader, the team and the organisation. Participants will gain an understanding of their role in inspiring and empowering people to peak performance. Two day course. The next 2-day Leadership Skills workshop will be held in Sydney on Tuesday 10th and Thursday 12th July 2012, 9am-5.30pm both days. Recruitment Interviewing Skills: Participants in this workshop will gain an understanding of Best Practice techniques for successful candidate interview, selection and hire. One day course. The next Recruitment Interviewing Skills workshop will be in Sydney in August/September 2012, (9am-5.30pm) date to be confirmed. The next 2-day Recruitment - A Practical Approach workshop will be in Sydney on Tuesday 7th and Thursday 9th August 2012, 9am- 5.30pm both days. Goal Setting and Time Management: Improve your personal and professional productivity through effective goal setting, planning, prioritisation and time management. One day course. The next Goal Setting and Time Management seminar will be held in Sydney on Wednesday 2nd May 2012, 9am-5.30pm. Writing Effective Job Advertisements: Learn how to attract candidates by writing appealing and inviting job advertisements. Half day course. confirmed. The next 2-day Recruitment - A Practical Approach workshop will be in Sydney on Tuesday 7th and Thursday 9th August 2012, 9am-5.30pm both days. Conducting Performance Appraisals: This workshop will provide Leaders with sound principles and processes for conducting effective Goal Setting and Performance Appraisal meetings, as well as supportive delivery of congratulatory
  2. 2. or corrective feedback. One day course. The next 2-day Leadership Skills workshop will be held in Sydney on Tuesday 10th and Thursday 12th July 2012, 9am-5.30pm both days. Reception and Customer Service Skills: This course will enable the Directors of First Impressions to provide outstanding customer service to Clients/Candidates face-to-face and via telephone communication skills. One day course. The next Reception and Customer Service Skills workshop will be in Sydney on Wednesday 9th May 2012, 9am-5.30pm. After this, the workshop will run again on Wednesday 4th July 2012, 9am-5.30pm. Customer Service Skills: Achieve excellence in customer service throughprojecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty. One day course. The next Reception and Customer Service Skills workshop will be in Sydney on Wednesday 9th May 2012, 9am- 5.30pm. After this, the workshop will run again on Wednesday 4th July 2012, 9am-5.30pm. Personal Coaching for Recruitment Consultants: One-on-one coaching to refine skills and processes in the workplace.General Training Services: Staff Selection / Recruitment Interviewing Skills: Participants in this workshop will gain an understanding of Best Practice techniques for successful candidate interview, selection and hire. One day course. The next Staff Selection / Recruitment Interviewing Skills workshop will be in Sydney in inAugust/September 2012, (9am-5.30pm) date to be confirmed. The next 2-day Recruitment - A Practical Approach workshop will be in Sydney on Tuesday 7th and Thursday 9th August 2012, 9am-5.30pm both days. Leadership Skills: This program addresses the areas of Leadership most critical to the success of the Leader, the team and the organisation. Participants will gain an understanding of their role in inspiring and empowering people to peak performance. Two day course. The next 2-day Leadership Skills workshop will be held in Sydney on Tuesday 10th and Thursday 12th July 2012, 9am-5.30pm both days, Conducting Performance Appraisals: This workshop will provide Leaders with sound principles and processes for conducting effective Goal Setting and Performance Appraisal meetings, as well as supportive delivery of congratulatory or corrective feedback. One day course. The next 2-day Leadership Skills workshop will be held in Sydney on Tuesday 10th and Thursday 12th July 2012, 9am-5.30pm both days. Business Development Skills: Communication, relationship building andsales principles to enhance success in sales visits and generate customer loyalty. One day course. The next Building Better Business workshop will be in Sydney on Tuesday 24th and Thursday 26th July 2012, 9am-5.30pm both days. Customer Service Skills: Achieve excellence in customer service throughprojecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty. One day course. The next Reception and Customer Service Skills workshop will be in Sydney on Wednesday 9th May 2012, 9am- 5.30pm. After this, the workshop will run again on Wednesday 4th
  3. 3. July 2012, 9am-5.30pm. Time Management & Personal Productivity: Improve your personal and professional productivity through effective goal setting, planning, prioritisation and time management. One day course. The next Goal Setting and Time Management seminar will be held in Sydney on Wednesday 2nd May 2012, 9am-5.30pm. Presentation Skills: From developing content through to delivery, you will learn techniques to enhance your performance in Public Speaking and develop self-confidence. Two day course. Receptionist Skills: Including personal presentation, general communication skills, phone manner, dealing with difficult people and time management, this workshop provides the fundamentals required for Front Desk Reception. One day course. The next Reception and Customer Service Skills workshop will be in Sydney on Wednesday 9th May 2012, 9am-5.30pm. After this, the workshop will run again on Wednesday 4th July 2012, 9am-5.30pm. Yoga Classes: Hatha Yoga sessions to bring health and balance to your body, and relaxation to your mind.In-House WorkshopsAttending public workshops is most applicable when your participant numbers wouldnot make in-house training commercially viable (less than 8 people to attend atraining session), and when you perceive a benefit from being exposed to learninghow other organisations do things.If your company has 8 or more people requiring training, you might like to discussthe option of holding the workshops in-house at your premises, or off-site at anothervenue, with only your organisations employees participating. Also, private, in-housetraining programs may be more desirable if there are issues of confidentiality, or forthe benefit of team-building.Please contact me via the contact page to discuss possibilities.Personal CoachingI provide individual coaching to people interested in developing their skills andresults in any of the content areas mentioned in this website. Coaching is oftenutilised after participating in a training workshop, to reinforce the learning and helpfully implement the new behaviours into the workplace.Of course coaching is also available and beneficial to people who choose not toattend a workshop, but prefer highly personalised advice and assistance in theirdevelopment. This might include my observing your current practices in theworkplace, followed by personalised feedback and suggestions for improvement. Orit may involve goal-setting, strategy structuring, and follow-up discussions tomotivate and ensure the achievement of those goals.
  4. 4. Because the coaching sessions are individual, I am happy to tailor the approach towhatever will be most beneficial to you.Please contact me via the contact page to discuss possibilities.

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