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Fixed-to-Mobile (FMC) Convergence
         with Microsoft UC
        Adam Jacobs
        Polycom Global UCA, Lync MVP

   ...
What’s FMC?
“Fixed Mobile Convergence is a transition point in the
telecommunications industry that will finally remove
th...
Business Benefits
• Video (not present)




19/04/2012   Microsoft Unified Communications User Group London (MUCUGL)   3
Real world case study
(albeit with a non-disclosed name!)


• Fabrikam is one of the largest providers of
  widgets within...
Existing technology estate
• BlackBerry handsets (w/BES)
• Nortel CS1000 – single instance
• OCS 2007 R2 deployed
     (en...
Additional technology
components
• Private circuit between Fabrikam
  and Mobile Provider
• Upgrade to Nortel CS1000
• “MW...
Inbound Call Flow (from PSTN)
Directed toward an enrolled geographic number




19/04/2012             Microsoft Unified C...
Inbound Call Flow (from mobile)
Directed toward an enrolled geographic number




19/04/2012             Microsoft Unified...
Inbound Call Flow (from mobile)
Directed toward an enrolled mobile number




19/04/2012             Microsoft Unified Com...
Outbound Call Flow (from PSTN)
Directed toward a foreign geographic number




19/04/2012             Microsoft Unified Co...
Outbound Call Flow (from mobile)
Directed toward a foreign mobile number




19/04/2012             Microsoft Unified Comm...
Outbound Call Flow (from mobile)
Directed toward an enrolled mobile number




19/04/2012             Microsoft Unified Co...
Deliverables
• Seamless OCS integration
      – Incl. “in a call” mobile presence
• Single voicemail (Exchange UM)
      –...
Results

•   Cost saving of £450k (5 yrs)
•   Fully integrated solution
•   Sole supplier
•   Award winning solution
•   N...
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Adam Jacobs introduces the benefits of Fixed-to-Mobile convergence and runs though a reference architecture.

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Fixed-to-Mobile Convergence with Microsoft UC

  1. 1. Fixed-to-Mobile (FMC) Convergence with Microsoft UC Adam Jacobs Polycom Global UCA, Lync MVP @adamjacobs http://imaucblog.com adam@imaucblog.com
  2. 2. What’s FMC? “Fixed Mobile Convergence is a transition point in the telecommunications industry that will finally remove the distinctions between fixed and mobile networks, providing a superior experience to customers by creating seamless services using a combination of fixed broadband and local access wireless technologies to meet their needs in homes, offices, other buildings and on the go” - The Fixed Mobile Convergence Alliance 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 2
  3. 3. Business Benefits • Video (not present) 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 3
  4. 4. Real world case study (albeit with a non-disclosed name!) • Fabrikam is one of the largest providers of widgets within the UK • Fabrikam employs around 350 people, across three sites (Slough, City of London and St. Albans) and teleworking is on the rise • Disparate mobile and fixed line technology • Call forward chaos • Mobile communications was inefficient and costly 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 4
  5. 5. Existing technology estate • BlackBerry handsets (w/BES) • Nortel CS1000 – single instance • OCS 2007 R2 deployed (enabled for EV and RCC mixed Nortel and Lync Phone Edition-based endpoints) • Fixed line provider • Mobile provider • Well established in-house Microsoft expertise 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 5
  6. 6. Additional technology components • Private circuit between Fabrikam and Mobile Provider • Upgrade to Nortel CS1000 • “MWI appliance” integration with Exchange UM • Number presentation changes within the mobile network – CLI and UXID Table populated 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 6
  7. 7. Inbound Call Flow (from PSTN) Directed toward an enrolled geographic number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 7
  8. 8. Inbound Call Flow (from mobile) Directed toward an enrolled geographic number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 8
  9. 9. Inbound Call Flow (from mobile) Directed toward an enrolled mobile number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 9
  10. 10. Outbound Call Flow (from PSTN) Directed toward a foreign geographic number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 10
  11. 11. Outbound Call Flow (from mobile) Directed toward a foreign mobile number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 11
  12. 12. Outbound Call Flow (from mobile) Directed toward an enrolled mobile number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 12
  13. 13. Deliverables • Seamless OCS integration – Incl. “in a call” mobile presence • Single voicemail (Exchange UM) – Incl. MWI for both fixed/mobile • Migration to geographic CLI (BYOD-ready) • Resilience for both ISDN & SIP connectivity • Single-number reach (without the need for additional central call charges) • Consolidation of fixed/mobile telephony suppliers • Fixed costs 20/11/2011 Microsoft Unified Communications User Group London (MUCUGL) 13
  14. 14. Results • Cost saving of £450k (5 yrs) • Fully integrated solution • Sole supplier • Award winning solution • Nortel CS1000 de-commission planned, to be replaced with Lync Server 2010 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 14

Adam Jacobs introduces the benefits of Fixed-to-Mobile convergence and runs though a reference architecture.

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