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Fixed-to-Mobile Convergence with Microsoft UC

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Adam Jacobs introduces the benefits of Fixed-to-Mobile convergence and runs though a reference architecture.

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Fixed-to-Mobile Convergence with Microsoft UC

  1. 1. Fixed-to-Mobile (FMC) Convergence with Microsoft UC Adam Jacobs Polycom Global UCA, Lync MVP @adamjacobs http://imaucblog.com adam@imaucblog.com
  2. 2. What’s FMC?“Fixed Mobile Convergence is a transition point in thetelecommunications industry that will finally removethe distinctions between fixed and mobile networks,providing a superior experience to customers bycreating seamless services using a combination of fixedbroadband and local access wireless technologies tomeet their needs in homes, offices, other buildings andon the go” - The Fixed Mobile Convergence Alliance19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 2
  3. 3. Business Benefits• Video (not present)19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 3
  4. 4. Real world case study(albeit with a non-disclosed name!)• Fabrikam is one of the largest providers of widgets within the UK• Fabrikam employs around 350 people, across three sites (Slough, City of London and St. Albans) and teleworking is on the rise• Disparate mobile and fixed line technology• Call forward chaos• Mobile communications was inefficient and costly19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 4
  5. 5. Existing technology estate• BlackBerry handsets (w/BES)• Nortel CS1000 – single instance• OCS 2007 R2 deployed (enabled for EV and RCC mixed Nortel and Lync Phone Edition-based endpoints)• Fixed line provider• Mobile provider• Well established in-house Microsoft expertise19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 5
  6. 6. Additional technologycomponents• Private circuit between Fabrikam and Mobile Provider• Upgrade to Nortel CS1000• “MWI appliance” integration with Exchange UM• Number presentation changes within the mobile network – CLI and UXID Table populated19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 6
  7. 7. Inbound Call Flow (from PSTN)Directed toward an enrolled geographic number19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 7
  8. 8. Inbound Call Flow (from mobile)Directed toward an enrolled geographic number19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 8
  9. 9. Inbound Call Flow (from mobile)Directed toward an enrolled mobile number19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 9
  10. 10. Outbound Call Flow (from PSTN)Directed toward a foreign geographic number19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 10
  11. 11. Outbound Call Flow (from mobile)Directed toward a foreign mobile number19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 11
  12. 12. Outbound Call Flow (from mobile)Directed toward an enrolled mobile number19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 12
  13. 13. Deliverables• Seamless OCS integration – Incl. “in a call” mobile presence• Single voicemail (Exchange UM) – Incl. MWI for both fixed/mobile• Migration to geographic CLI (BYOD-ready)• Resilience for both ISDN & SIP connectivity• Single-number reach (without the need for additional central call charges)• Consolidation of fixed/mobile telephony suppliers• Fixed costs20/11/2011 Microsoft Unified Communications User Group London (MUCUGL) 13
  14. 14. Results• Cost saving of £450k (5 yrs)• Fully integrated solution• Sole supplier• Award winning solution• Nortel CS1000 de-commission planned, to be replaced with Lync Server 201019/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 14

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