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Organizational Culture at Ohio Shared Services
Agenda • Opening Comments – Sherri • Purpose – Doug • Role of Culture – Matthew • OCAI Survey – Matthew • Next Steps 2 11/...
Purpose of the Meeting • Why are we here? • What do we hope to achieve? 3 11/12/16
WHAT IS ORGANIZATIONAL CULTURE? 4 11/12/16
SWITCHED AGENCIES Raise your hand if you’ve ever… 5 11/12/16
• I really had to get used to… • They never did this at my old job… • I wonder why they… 6 11/12/16
7 11/12/16
8 11/12/16 Drink me!
9 11/12/16 So cool
10 11/12/16 Oh, so very refreshing
11 11/12/16
12 11/12/16
13 11/12/16 Observed Behaviors Customs Symbols Written Rules More…
14 11/12/16 Observed Behaviors Customs Symbols Written Rules More… Values Attitudes Group Norms Unwritten Rules More…
15 11/12/16 Culture hides more than it reveals, and it hides most effectively from its own participants. “ -Edward Hall
16 11/12/16
17 11/12/16 Culture is a pattern of shared tacit assumptions that was learned by a group as it solved its problems of exte...
18 11/12/16 Culture is the way we do things around here.
19 11/12/16 Culture just is.
20 11/12/16 Culture just is. There’s no right culture.
21 11/12/16 Culture just is. There’s no right culture. There’s no wrong culture.
22 11/12/16
23 11/12/16 Competing Values
24 11/12/16 Internal External
25 11/12/16 Flexibility Control Internal External
26 11/12/16 Flexibility Control Internal External
27 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Internal External
28 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Internal External
29 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Internal External
30 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Internal External
31 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Internal External
32 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Collaborate Do things together Internal External
33 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Collaborate Do things together Create Do things first Inte...
34 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Collaborate Do things together Create Do things first Comp...
35 11/12/16 Flexibility Control Internal External Clan Adhocracy Hierarchy Market Collaborate Do things together Create Do...
6 Aspects of Culture 36 11/12/16 Dominant Characteristics Organizational Leadership Management of Employees Organizational...
37 11/12/16 OCAI Organizational Culture Assessment Instrument
38 11/12/16 Image via mistletoenholly.com
39 11/12/16 Image via mistletoenholly.com What’s our current state?
40 11/12/16 Image via mistletoenholly.com What’s our current state? What’s our desired state?
WHY I’M HERE TODAY 41 11/12/16
What I’m Asking For Please help me assess the culture of OSS. • 6 Question Survey – Current State – Desired State • No rig...
PARTICIPATION IS VOLUNTARY 43 11/12/16
LOGISTICS 44 11/12/16
1. I’ll send you an email. 45 11/12/16
2. You’ll register using any valid email address 46 11/12/16
3. You’ll create your own password 47 11/12/16
4. You’ll see an introduction & instructions 48 11/12/16
NOTE from OCAI 49 11/12/16 Your details are safe. The system needs a valid email address for you to register and send you ...
THE ASSESSMENT 50 11/12/16
Distribute 100 points among four alternatives Assign more points to the statement that’s most similar to OSS 51 11/12/16 1...
52 11/12/16 Question 1: Dominant Characteristics - current Statement A Statement B Statement C Statement D 100
53 11/12/16 Question 1: Dominant Characteristics - current Statement A Statement B Statement C Statement D 55 20 20 5 100
54 11/12/16 Question 1: Dominant Characteristics - current Statement A Statement B Statement C Statement D 55 20 20 5 100 ...
55 11/12/16 Question 1: Dominant Characteristics - current Statement A Statement B Statement C Statement D 25 25 25 25 100...
56 11/12/16 Question 1: Dominant Characteristics - current Statement A Statement B Statement C Statement D 25 25 25 25 100...
REPEAT FOR DESIRED STATE 57 11/12/16 What do you want OSS to look like in 5 years?
Current State • Dominant Characteristics • Organizational Leadership • Management of Employees • Organizational Glue • Str...
Current State • Dominant Characteristics • Organizational Leadership • Management of Employees • Organizational Glue • Str...
QUESTIONS ABOUT THE ASSESSMENT? 60 11/12/16
EXPECTATIONS 61 11/12/16
WHAT NOT TO EXPECT 62 11/12/16
What Not To Expect • Immediate, overnight changes • Retaliation of any kind 63 11/12/16
WHAT TO EXPECT 64 11/12/16
What To Expect • Privacy - Access to your individual results • Insight on OSS current/desired states • Overall summary of ...
WHAT WILL WE DO WITH THE RESULTS? 66 11/12/16
NEXT STEPS Email from Matthew Dyer w/ Survey Link Contact Matthew 67 11/12/16
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Organizational Culture Intro

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Organizational Culture Intro

  1. 1. Organizational Culture at Ohio Shared Services
  2. 2. Agenda • Opening Comments – Sherri • Purpose – Doug • Role of Culture – Matthew • OCAI Survey – Matthew • Next Steps 2 11/12/16
  3. 3. Purpose of the Meeting • Why are we here? • What do we hope to achieve? 3 11/12/16
  4. 4. WHAT IS ORGANIZATIONAL CULTURE? 4 11/12/16
  5. 5. SWITCHED AGENCIES Raise your hand if you’ve ever… 5 11/12/16
  6. 6. • I really had to get used to… • They never did this at my old job… • I wonder why they… 6 11/12/16
  7. 7. 7 11/12/16
  8. 8. 8 11/12/16 Drink me!
  9. 9. 9 11/12/16 So cool
  10. 10. 10 11/12/16 Oh, so very refreshing
  11. 11. 11 11/12/16
  12. 12. 12 11/12/16
  13. 13. 13 11/12/16 Observed Behaviors Customs Symbols Written Rules More…
  14. 14. 14 11/12/16 Observed Behaviors Customs Symbols Written Rules More… Values Attitudes Group Norms Unwritten Rules More…
  15. 15. 15 11/12/16 Culture hides more than it reveals, and it hides most effectively from its own participants. “ -Edward Hall
  16. 16. 16 11/12/16
  17. 17. 17 11/12/16 Culture is a pattern of shared tacit assumptions that was learned by a group as it solved its problems of external adaption and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems.
  18. 18. 18 11/12/16 Culture is the way we do things around here.
  19. 19. 19 11/12/16 Culture just is.
  20. 20. 20 11/12/16 Culture just is. There’s no right culture.
  21. 21. 21 11/12/16 Culture just is. There’s no right culture. There’s no wrong culture.
  22. 22. 22 11/12/16
  23. 23. 23 11/12/16 Competing Values
  24. 24. 24 11/12/16 Internal External
  25. 25. 25 11/12/16 Flexibility Control Internal External
  26. 26. 26 11/12/16 Flexibility Control Internal External
  27. 27. 27 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Internal External
  28. 28. 28 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Internal External
  29. 29. 29 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Internal External
  30. 30. 30 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Internal External
  31. 31. 31 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Internal External
  32. 32. 32 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Collaborate Do things together Internal External
  33. 33. 33 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Collaborate Do things together Create Do things first Internal External
  34. 34. 34 11/12/16 Flexibility Control Clan Adhocracy Hierarchy Market Collaborate Do things together Create Do things first Compete Do things fast Internal External
  35. 35. 35 11/12/16 Flexibility Control Internal External Clan Adhocracy Hierarchy Market Collaborate Do things together Create Do things first Compete Do things fast Control Do things right
  36. 36. 6 Aspects of Culture 36 11/12/16 Dominant Characteristics Organizational Leadership Management of Employees Organizational Glue Strategic Emphasis Criteria of Success
  37. 37. 37 11/12/16 OCAI Organizational Culture Assessment Instrument
  38. 38. 38 11/12/16 Image via mistletoenholly.com
  39. 39. 39 11/12/16 Image via mistletoenholly.com What’s our current state?
  40. 40. 40 11/12/16 Image via mistletoenholly.com What’s our current state? What’s our desired state?
  41. 41. WHY I’M HERE TODAY 41 11/12/16
  42. 42. What I’m Asking For Please help me assess the culture of OSS. • 6 Question Survey – Current State – Desired State • No right or wrong answers • 15 Minutes to complete • Strictly anonymous – (Individual Responses vs. Collective) 42 11/12/16
  43. 43. PARTICIPATION IS VOLUNTARY 43 11/12/16
  44. 44. LOGISTICS 44 11/12/16
  45. 45. 1. I’ll send you an email. 45 11/12/16
  46. 46. 2. You’ll register using any valid email address 46 11/12/16
  47. 47. 3. You’ll create your own password 47 11/12/16
  48. 48. 4. You’ll see an introduction & instructions 48 11/12/16
  49. 49. NOTE from OCAI 49 11/12/16 Your details are safe. The system needs a valid email address for you to register and send you your personal culture profile. Your email address is not used for anything else. The results report of the assessment contains collective culture profiles and is thus anonymous. You alone can access your personal culture profile.
  50. 50. THE ASSESSMENT 50 11/12/16
  51. 51. Distribute 100 points among four alternatives Assign more points to the statement that’s most similar to OSS 51 11/12/16 100
  52. 52. 52 11/12/16 Question 1: Dominant Characteristics - current Statement A Statement B Statement C Statement D 100
  53. 53. 53 11/12/16 Question 1: Dominant Characteristics - current Statement A Statement B Statement C Statement D 55 20 20 5 100
  54. 54. 54 11/12/16 Question 1: Dominant Characteristics - current Statement A Statement B Statement C Statement D 55 20 20 5 100 Very similar Somewhat similar Somewhat similar Hardly similar
  55. 55. 55 11/12/16 Question 1: Dominant Characteristics - current Statement A Statement B Statement C Statement D 25 25 25 25 100 All somewhat similar
  56. 56. 56 11/12/16 Question 1: Dominant Characteristics - current Statement A Statement B Statement C Statement D 25 25 25 25 100 All somewhat similar This probably won’t happen
  57. 57. REPEAT FOR DESIRED STATE 57 11/12/16 What do you want OSS to look like in 5 years?
  58. 58. Current State • Dominant Characteristics • Organizational Leadership • Management of Employees • Organizational Glue • Strategic Emphasis • Criteria of Success Desired State • Dominant Characteristics • Organizational Leadership • Management of Employees • Organizational Glue • Strategic Emphasis • Criteria of Success Same Six Questions 2 Times 58 11/12/16
  59. 59. Current State • Dominant Characteristics • Organizational Leadership • Management of Employees • Organizational Glue • Strategic Emphasis • Criteria of Success Desired State • Dominant Characteristics • Organizational Leadership • Management of Employees • Organizational Glue • Strategic Emphasis • Criteria of Success Same Six Questions 2 Times 59 11/12/16 What do you want OSS to look like in 5 years?What does OSS look like now?
  60. 60. QUESTIONS ABOUT THE ASSESSMENT? 60 11/12/16
  61. 61. EXPECTATIONS 61 11/12/16
  62. 62. WHAT NOT TO EXPECT 62 11/12/16
  63. 63. What Not To Expect • Immediate, overnight changes • Retaliation of any kind 63 11/12/16
  64. 64. WHAT TO EXPECT 64 11/12/16
  65. 65. What To Expect • Privacy - Access to your individual results • Insight on OSS current/desired states • Overall summary of OSS current/desired state • Fast turnaround • Emailed invitation; 1 email reminder • Continued conversations • Engagement, action plans • Matthew’s gratitude 65 11/12/16
  66. 66. WHAT WILL WE DO WITH THE RESULTS? 66 11/12/16
  67. 67. NEXT STEPS Email from Matthew Dyer w/ Survey Link Contact Matthew 67 11/12/16

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