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Presented at ALA, Chicago, 6/30/13. VCU Libraries expanded our chat reference service in the spring of 2013, by adding in a text messaging option, and making it available whenever the library is open (24 hours a day, 5 days a week, and weekend hours). We included staff in the circulation department as well as librarians and staff in our research and instruction department, and we promoted this service to our patrons inside the building. We also chose to not restrict the type of questions we would answer. Result? Success!