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Risk, Communication & Change Management Plans in eLearning Project Management


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Explanations of risk management, communication management, and change management plans for elearning projects by Dr. Michael M. Grant.

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Risk, Communication & Change Management Plans in eLearning Project Management

  1. 1. Risk, Communication & Change Management<br />eLearning Project Management<br />Michael M. Grant 2010<br />Image fromswisscan at<br />
  2. 2. Risk Management<br />Image fromswisscan at<br />
  3. 3. Risk defined …<br />an uncertain event or condition that, if it occurs, has an effect on at least one project objective.<br />— from PMBOK<br />
  4. 4. Identify potential risks<br />Reviews of previous projects & project documentation<br />Brainstorming<br />Interviews with stakeholders<br />SWOT analysis<br />
  5. 5. Assess potential risks<br />5<br />Impact<br />3<br />1<br />1<br />3<br />5<br />Probability<br />
  6. 6. Probability x Impact = Risk<br />Probability of 3 x Impact of 5 = Risk of 15<br />
  7. 7. Determine response to risk<br />Transfer<br />Avoidance<br />Mitigation<br />Acceptance<br />
  8. 8. Rank the risks<br />Rank the risks in order of severity<br />This also represents the order in which you will need to monitor the risk, such as through allocating resources or changing the project plan to manage the risk.<br />See page 51 in Lynch & Roecker (2007) for presenting the risk management plan.<br />
  9. 9. Communications Management<br />Image fromswisscan at<br />
  10. 10. Communications Management Plan<br />The communications plan describes the strategy for keeping the project’s stakeholders sufficiently informed to avoid any disappointment regarding cost, schedule, or quality (Verzuh,2008).<br />The plan identifies what kinds of information will be distributed to which stakeholders (Schwalbe, 2010).<br />
  11. 11. Sample Plan<br />Adapted from Lynch & Roecker (2007), Schwalbe (2010), & Verzuh (2008)<br />
  12. 12. For more complex plans, you may also have space for …<br />Contact persons<br />Emails, phone numbers<br />Who will produce the information<br />
  13. 13. Change Management<br />Image fromswisscan at<br />
  14. 14. Change Request Form<br />Identifies:<br />Date of the request<br />Name of person making request<br />Description of the change<br />Reason for requested change<br />Effect of change on cost & schedule<br />Whether the change was accepted or not<br />
  15. 15. Change Management Plan<br />Describes the process that will be followed when requests for changes are received or identified.<br />May involve a change request form, a change management log/record, and possibly a change control board.<br />
  16. 16. Change Management Log<br />Identifies: <br />The change<br />The tasks, processes, and resources affected<br />The proposed implementation date<br />Status of change<br />Adapted from Sheen (2009-2010)<br />
  17. 17. References<br />Lynch, M.M. & Roecker, J. (2007). Project managing e-learning: A handbook for successful design, delivery and management. New York: Routledge.<br />Schwalbe, K. (2010). Information technology project management (6th ed.). Boston, MA: Cengage Course Technology.<br />Sheen, R. (2009-2010). Project risk management tools & techniques. Retrieved February 4, 2010 at<br />Verzuh, E. (2008). The fast forward MBA in project management (3rd Ed.). Hoboken, NJ: Wiley.<br />All images from swisscan at<br />
  18. 18. Michael M. Grant 2010<br />