1.
EARLY BIRD SAVINGS
Register by 16 April 2010
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Gartner PPM & IT Governance
Summit 2010
16 – 17 June 2010 | Lancaster London, UK
europe.gartner.com/ppm
IT PORTFOLIO MANAGEMENT
PROJECT PORTFOLIOS
IT Governance
PMO Program Management
Finding the Right Path to Value: Prioritize, Measure, Adapt and Lead
THOUGHT LEADER
AND SUMMIT CHAIR KEYNOTE ADDRESS
Michael Hanford Adrian Webster
Research Director Author of “Polar Bear Pirates”,
Gartner Leading Business and
Motivational Guru
A GARTNER FOR IT LEADERS SUMMIT

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16 – 17 June 2010 | London | europe.gartner.com/ppm
Introduction
CONTENTS SUMMARY Finding the Right Path to Value:
Page 2–3 Prioritize, Measure, Adapt and Lead
Introduction and Overview
For many organizations, the economic and budgetary challenges of 2009 drove
Page 4 important changes in the general governance of IT investments and initiatives,
Gartner Research: accelerating the trend toward greater accountability, effectiveness, agility and
Meet the Analysts transparency. In the area of Program, Portfolio Management (PPM) and IT
Governance, enterprises focused around survival, making tough priority choices,
Page 5
cost savings and near term value.
Plenary and Guest
Speaker Sessions In 2010, financial and cost management will remain a key priority, but enterprises
need to position themselves for substantial recovery. Organizations need to
Page 6–8 leverage (or establish) a solid PPM “foundation,” and identify and satisfy PPM
Summit Agenda: needs and capabilities that can power growth and innovation again. For many
The Tracks and Sessions organizations, IT governance over demand, resources, and initiative investments
is — at best — “broken.” Agile and effective IT governance is the engine that will
Page 9
power new IT assets, initiatives and revenue.
Best Practices Workshops
A recent end-user EMEA survey into the area of PPM and IT Governance revealed
Page 10 that leaders have their biggest challenges in the following areas:
Solution Showcase
The Summit Experience • Prioritizing portfolios and initiatives in a fast changing environment
Page 11 • Measuring and articulating the value of IT investments, and of PPM
How to Register and IT governance initiatives
• Evolving the right roles, responsibilities and structures to effectively
manage demand
• Managing resources — including budgets, tools, skills, competencies
and culture — and adapting to change
Who Should Attend
• Getting stakeholders to buy-in, adopt and consistently execute PPM
• PMO Leaders
and IT governance processes, methods and strategies
• Portfolio Management
Leaders
• Program Directors &
Managers All of these challenges fall equally upon IT Steering Committees, Investment
• Project Portfolio Directors Review Boards, Governance Offices, Project/Program Management Offices
and Managers (PMOs), and portfolio managers. For example, Gartner predicts that PMOs that
• IT Governance Executives reject any accountability for the success of initiatives will be gone, in the next 18
• IT Executive Steering months.
Committee Members
• IT Investment Review Board Finding a path forward that “fits” the new economy and the new realities
Members makes the launch of the Gartner Program and Portfolio Management & IT
• IT Strategists, Planners & Governance Summit in EMEA a must attend event for both business and IT
CIOs leaders. You won’t win the new battles of the new economy with old practices and
• Business Strategists & strategies.
Planners
• New Product Development
Managers
Michael Hanford Tatiana Wells
Research Director Senior Program Director, Events
Gartner Gartner
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3.
Gartner PPM & IT Governance Summit 2010
PMOs Need to Look
Overview Inside, Not Outside,
to Drive PPM Value
Summit Format
Key Benefits The Summit provides a unique mix of Gartner Research
Independent, practical advice you can use presentations, practitioner case studies, peer-to-peer roundtables,
in 2010 to get tangible results and hands-on workshops which closely engage Gartner analysts
with the attendees. The Summit is designed to provide you with
As a Summit attendee, you’ll get all the information you need content focusing on practicality, applicability, and action-orientated
to avoid revisiting past mistakes and bad practices that did advice — through interaction with Gartner analysts, your peers and
not work. You’ll learn how to: solution providers.
• Prioritize IT initiatives against things that matter. • PLENARY SESSIONS
• Exercise IT governance that really works. In our renowned plenary sessions, you’ll hear what today’s
• See how your board of directors views IT governance. leading figures are thinking. Gartner analysts and invited experts
• Make decisions about the future of IT initiatives that stick. will give you strategic insights, thought-provoking points of view
and forward-thinking advice that will help shape your planning.
• Identify and evolve key roles, responsibilities and skills.
• Balance IT demand with resources. • TRACK SESSIONS
• Understand where the idea of agility fits into PPM and IT Presented by Gartner analysts, invited guest speakers and
governance. industry presenters, these sessions offer timely and actionable
advice, which match your environment, organizational success
needs, and practices which address “real-world” needs.
• BEST PRACTICES WORKSHOPS
Workshops provide you with a hands-on working environment,
in which ideas are tested, solutions critiqued, and answers and
actions to specific challenges and issues are devised which can
be used when you return home. Your peers in the PPM space
share both questions, and their working solutions, while the
session is facilitated by Gartner analysts to develop direction,
alternatives, and strategies to address them.
Customize Your Agenda • GARTNER ANALYSTS ONE-ON-ONE MEETINGS
We understand your need for relevant information and guidance to A private meeting with a Gartner analyst is one of the key benefits
match the maturity of your PPM and IT Governance initiatives. To of attending a Gartner Summit. Personalize your 30 minute private
meet this need, sessions have been identified with icons to help you appointment to discuss your specific issue and walk away with
navigate your way through the agenda: invaluable, tailor-made advice.
E ESSENTIALS: If you are at the early stages of your PPM and IT
Governance initiatives or you are a newcomer to this space,
these sessions will help you navigate through the necessary
steps. HOT TOPICS
A ADVANCED: If you are an advanced practitioner of PPM and
• The Future of PPM and IT Governance
IT Governance, these sessions are designed to take your
initiatives to the next level. • Measuring and Communicating the Business Value of IT
• Prioritizing Projects
Create Your Own Roundtable • PPM and IT Governance Solutions Evaluation
Do you have a burning issue you’d like to discuss with your peers? • IT Governance Strategies
Gartner brings you the opportunity to propose your own roundtable
discussion topic to help you connect with your peers with similar • Enterprise Program Management Office (PMO)
challenges and interests. Submit your proposal through Agenda • IT Investment Review
Builder, LinkedIn or Twitter once you have registered to the event.
Gartner will then review and advertise your roundtable to other • IT Demand Management
delegates so that you can connect on-site. • IT Resource Management
• Managing Business Change and Complexity
Case Study Roundtables • People Management and Workforce Issues
To help delve deeper into the case study presentations and • Independent Verification and Validation
discuss the issues raised with the presenters — and your peers —
break-out roundtable sessions will be held to give you an added • Application Portfolio and Modernization
opportunity to interact. Numbers for these sessions are limited by • Business and IT Collaboration and Engagement
design to allow for in-depth conversations.
Register via the Agenda Builder, visit ab.gartner.com/ppmite1
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16 – 17 June 2010 | London | europe.gartner.com/ppm
Gartner Research Gartner Analyst
One-on-Ones
Gartner analysts draw constantly from the real-life challenges
To book your private 30 minute session with a
and solutions experienced by more than 45,000 clients Gartner analyst of your choice, take a look at the
worldwide. The value of resource, combined with our deep analyst focus areas on this page and select the
analysis of technology vendors, is unrivalled. analyst most applicable to your needs.
Worldwide Expertise at Your Fingertips — Your Questions on Program, Portfolio Management and IT Governance Answered
Meet the Analysts Advisory
Audrey Apfel
Focus Areas: Business Value of IT, PMO Strategies,
Project Management, Structure, Roles and Responsibilities, Board
Project Portfolio Optimization, Prioritization, PPM/PM Cost
Managing VP Optimization Strategies The Gartner PPM & IT
Governance Summit
Focus Areas: Project and Program Management, IT Portfolio operates with the advice
Management, IT Governance, Organizational Development, and input of a number of
Barbara Brody Business and IT Alignment, IT Strategy, Strategic Sourcing
Consulting Director individuals from end-user
organizations, to help guide
Focus Areas: IT Procurement and Vendor Management, the content and direction
IT Asset Management and Financial Management, Supply of the Summit and ensure
Stewart Buchanan Chain and Vendor Management Strategies, IT Procurement that it addresses the needs
Research Director Governance and Process Management
of the audience. We would
like to thank the following
Focus Areas: Aligning IT and Business Strategy, Processes,
IT Governance, Leadership Development, Team Development, individuals for their ongoing
Donna Fitzgerald Project Management, Methodologies, Organization, Project/ advice and support:
Research Director Program Management Office (PMO)
• Trevor Woollard, IT
Focus Areas: Portfolio, Program and Project Office Portfolio Manager,
Management, Software Development Management, IT Process Findus Group
Mike Fletcher Optimization, Supplier Sourcing and Management, Data
Consulting Director Warehousing and BI, IT Strategy
• Chris Bradford, Director
Focus Areas: Program and Project Management, IT Portfolio of IT Planning and
Management, IT Governance. Application Development Governance,
Michael Hanford and Management Strategies, Process Management and GMAC UK plc
Research Director Governance
• George Loughlin,
Focus Areas: Application Overhaul, Application Rationalization, Manager, IT
Andy Kyte Application Portfolio Management, Application Strategy Procurement,
VP and Gartner Lloyds TSB
Fellow
• Brian Reeves, Deputy
Focus Areas: Application Development Methods and Processes,
Enterprise Project Management, PMO, Project and Portfolio Director, PPM &
Matt Light Management Tools, Requirements Management, Cost Optimization: Resourcing Division,
Research VP Project Realignment, Demand Prioritization, Communication Corporate Services,
Welsh Assembly
Focus Areas: Business Value of IT Alignment, Business Case Government
Articulation, TCO and Cost Management Frameworks, KPIs
Lars Mieritz and Metrics for Dashboards and Scorecards
Research VP
Focus Areas: IT Cost Optimization, Strategic Sourcing,
Ben Millrood Infrastructure and Operations, IT Organizational Change, and
Consulting Group Program and Portfolio Management
Vice President
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5.
Gartner PPM & IT Governance Summit 2010
Plenary and Guest Speaker
Sessions
Gartner Opening Keynote Keynote Address Gartner Closing Keynote
What’s Hot and What’s Not — Polar Bear Pirates — Travelling Past Lessons, Current Imperatives,
State of the Art for 2010 Together Future Trends
Join a panel of Gartner analysts as we test Drawing on his vast amount of practical After two days, over 40 Gartner
common wisdom (and our audience) on experience, Adrian Webster brings to life a presentations, a host of guest and sponsor
what areas you should be focusing on, and whole new world of motivational terminology presentations, you now have a lot of
the “hot” approaches to those areas. We will and characters that everyone can instantly information to digest. During this keynote,
present research findings that may reinforce identify with, take away and put to good. As Gartner analysts will distil the key pieces
that your plans are right on target or surprise well as pointing out a few characters that of insight and advice from throughout the
you by making you question your most everyone should instantly recognize along summit into a concise action list that will
fundamental assumptions. Either way, you the way, he will be sharing some thought help you take your initiatives to the next
should leave the session better prepared to provoking ideas and helping to take an level. The session will be broken down into
handle whatever comes your way. innovative look at some of the practical three sections related to the track themes of
Audrey Apfel, Managing VP, Gartner ways that we can all engage and inspire lessons learned from the past, overcoming
those around us to “jump on the bus with challenges and being prepared for future
us.” Sit back, embrace change and discover trends, giving you a snapshot of the most
the power of TNTs and SONAR Leadership salient advice from this year’s summit.
as Adrian clears the windscreen to give a Michael Hanford, Research Director,
clearer view of the road ahead. Gartner
Adrian Webster, Author of “Polar Bear
Pirates”, Leading Business and
Motivational Guru
End-User Case Studies
The Summit features several end-user case study presentations, with senior IT and business executives
from leading organizations from a range of industries and countries designed as use cases you can
compare against your own approaches and as benchmarks for your thinking.
Please check on a regular basis as further case studies are added at europe.gartner.com/ppm
BAA HMRC Network Rail
David Buisson, PMP, Paul Hirst, Head of PPM Yaelle Ridley,
Project Manager and Profession Program Manager
By 2012, the use of project management tools in core business
packaged applications or from the cloud will grow by more than 100%,
eroding the use of complex desktop products and spreadsheets.
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1
Summit Agenda
TRACK 1: Program and PMO
Functions, Roles and Practices
In 2010, to “enable” the business, IT needs more than ever to take advantage of better, practical, and proven practices
and techniques. The “rubber” of initiatives results meets the “road” of economic recovery with programs and projects that
are effective, well-managed, and produce the desired business value and change. The larger, more challenging or complex
initiatives require strategic program management approaches, and the applied expertise and support of highly focused and
practical PMO staff. This track provides you the analysis and the tactics to measure, prioritize, organize and manage your
programs and PMOs for improved business results.
People and Projects — E Focus on Business Outcomes E Project Juggling for PMOs —
Managing Change, Expectations of IT Projects The Practical Approach
and Engagement
Delivering on-time and on-budget and Many organizations focus on costs and PMOs rapidly find themselves overwhelmed
still not getting “credit” for successful benefits estimation for potential investments, with demands placed on them to not only
execution? Business sponsors disappearing but place less emphasis on the subsequent prioritize the work but improve the execution
after project kick-off? No one reading your delivery of the expected business benefits of projects. Previously, many PMOs thought
status reports? This presentation will provide — which is what really matters. Planners that deploying and enforcing methodology
personal tools — frameworks, models, should clarify the anticipated business was a one size fix for whatever ailed the
approaches — for better expectation benefits in the pre-project phase using organization. Experience has shown that
management and stakeholder engagement. agreed metrics and key performance this approach rarely works.
• Why is business and stakeholder indicators that tie back to the business • Is there an optimal way to prioritize
engagement an issue for IT projects? case. projects?
• How can IT manage the mix of • Why are business benefit identification, • Are there best practices to improving
mechanics, emotions and politics to tracking and communications important project delivery across the organization?
achieve business outcomes? activities?
• What is an effective approach for
• What techniques can be used to keep • What are good practices for articulating managing all of the stakeholders?
projects aligned to shifting business the business benefits underlying the
Donna Fitzgerald
expectations? business case?
Audrey Apfel • What are good practices for monitoring
business benefits delivery and stakeholder
communications?
Lars Mieritz
The Emerging Enterprise PMO A Independent Verification and A
Your Summit Validation — Double-Checking
Project Quality
— Your Agenda! The formation of Enterprise Program PMO and quality assurance (QA)
Management Offices continues in 2010, organizations report to the same
With a wealth of sessions, it is driven by the need to merge technology and governance as project owners and other
helpful to have a tool to build your business process projects under the same stakeholders. When pressure for delivery
own agenda focusing on your own organization. This presentation will explore mounts, these groups may not fully and
needs. The online Agenda Builder the EPMO as a management unit; merger objectively assess process and deliverable
helps you select the sessions most of process and tools at enterprise level; quality — introducing new or higher risks
relevant to you and add them to your tips and techniques for overseeing highly for dangerous or critical deliverables.
calendar, and to build networking and complex projects and programs. Independent verification and validation
reflection time into your schedule. (IV&V) is an important tool to manage
• Is there an emerging role of an EPMO in
Go to ab.gartner.com/ppmite1 to view an organization? project quality in these situations.
the full agenda. • How should IT organizations assess their
• What is the relationship of business
process projects and systems project at validation and verification capabilities to
the enterprise level? determine adequacy and neutrality for key
projects?
• What are the secrets to managing the
complexity of the projects tracked at the • How can IV&V help mitigate risks
enterprise level? stemming from projects’ size, cost,
complexity and other factors?
Donna Fitzgerald
• What types of IV&V services support
project quality management, and what
external service providers provide them?
Matt Light
6 Register today at europe.gartner.com/ppm or call +44 20 8879 2430

7.
Gartner PPM & IT Governance Summit 2010
2
Summit Agenda E ESSENTIALS
TRACK 2: Portfolios, IT Investments A ADVANCED
and Initiatives Across the Enterprise
Your 2010 IT investments will impact the degree and direction of IT enablement for business recovery. Matching IT direction
to the business strategy is critical. Selecting the IT investments — which pay off with the “right IT results, rightly done,”
and eliminating projects and applications that create recovery “drag” — is required in order to determine whether your
organization will be “ready for growth,” “kind-of-ready,” and “how do you spell ready”? In this track, you will get practical
advice for prioritizing portfolios and investments, approving and effectively managing demand and resources, and both
modernizing and streamlining your applications stack.
Who’s Doing What to Whom? E Opportunity Cost — A Universal Applications Overhaul — A
Basics of IT Resource Management Prioritization Framework for IT Funding Rationalize, Standardize,
Consolidate and Simplify
IT resource management is a constant Opportunity cost is the health check needed Enterprises have long suffered from
complaint. A basic-level set of functions and to get businesses back into shape and bloated application portfolios, following
services is needed to track and forecast provides the common fact basis to optimize mergers, rapid expansion, globalization,
resources usage; and to avoid being “stuck” business cases, project prioritization and and competing business unit demands. A
at level 1.7 PPM maturity. This introductory even sourcing decisions. As well as ROI, drastic application overhaul is required to
session will identify a starting point to gain organizations need to show best possible eliminate redundancy, standardize business
initial traction around resources usage return on spending; the least risk with the processes, consolidate solutions, and
— focusing on needs, minimum set of greatest commercial advantage. establish platforms for tomorrow’s agile and
components and process, selling upward, • Can you break the zero sum game of ROI growing business environment.
and cautions on going too far or not far business cases based on driving the cost • What are practical options and
enough. and value out of the IT supply chain to approaches for addressing the bloated
• The what and why of IT resource business? application portfolio?
management — a level set. • How can you use service pricing and • How do you secure and sustain
• What does IT resource management make relevant comparisons for price/ business buy-in, funding and executive
deliver? performance and cost/benefit decisions sponsorship?
• How do you sell the need to executives, across the portfolio? • How do you keep the “lights-on” while
and what do you do first? • How can you prove the best possible executing a major application overhaul?
Michael Hanford spending choices to return to growth as Andy Kyte
rapidly and safely as possible?
Stewart Buchanan
The Lean PMO — A The Gartner PPM Magic Quadrant and
From Prioritization to Process The PPM Market in 2010 — Road to
Improvement Recovery
The daunting issue of risk assessment for IT The PPM software market continues to
projects leads many to a simplistic “high- evolve and mature, heading into what
medium-low” approach. Analysis of risk in Gartner calls the “Trough of Disillusionment.”
six key categories can help organizations
assess an IT project’s potential payoff
This session will present the latest Gartner
PPM Magic Quadrant report, and review the
PMOs and other
considering its risk. This session will offer a current state of the overall PPM software PPM functions have
framework and process to properly factor market; unveil and discuss the 2010 PPM
risk into IT investment portfolios. for IT Magic Quadrant and offer best been following a path
practices for navigating a software market
• How do lean principles of value, quality
designed for work management process
defined by external
and “waste” apply to the PMO?
• How can a PMO promote lean IT
improvement. methodologies and
• Most current trends and innovations in the
management practices from project
initiation through closure? worldwide PPM software market. the “one size fits all”
• What organizational roles and metrics can • Most significant PPM application approaches of common
help drive continuous improvement of the providers supporting the internal IT flavor
organization — and the PMO? of PPM. wisdom. Results have
• How can a PMO help determine the right • Leveraging Gartner PPM for IT MQ while not met expectations.
“flight path” for different kinds of projects? pursuing a PPM initiative.
Matt Light Michael Hanford
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3
Summit Agenda
TRACK 3: IT Governance and Oversight
— Challenges and Solutions
Cost management will remain a major concern in 2010, but sheer survival in the face of catastrophic change in 2009 is
behind us. Making IT governance both effective and timely is essential for your organization to make the right decisions, stay
on top of IT initiatives, and consistently harness progress and innovation. To capture fast-moving business opportunities,
don’t be caught using a “Model-T” IT governance and oversight. In this track, you will learn how to re-tool your IT
governance, get stronger buy-in and adoption, and measure your governance success.
Governing, Measuring and A Sell or Hold — Reviewing Major A The Relentless Rise of Free Market
Managing Applications IT Initiatives Economics and the End of Command
Organizations and Control IT
Budget scrutiny, resource constraints, Organizations have increased focus on Natural economics forces work just as well
SOA and emerging technologies, portfolio investments, and value-for-money. For internally as they do externally to reduce
rationalization and end-user empowerment. many, this means increasing project reviews administrative overhead and drive natural
These are some of the pressures exposing and health checks — which are both efficiencies within IT. Command economies
deficiencies in applications governance and tactical and limited in results. This session have given way to market economics.
management. This session addresses the will focus on the need for, and the contents Instead of trying to swim against the flood,
advanced governance and management of, executive strategic reviews of major PPM managers are ideally placed to harness
disciplines needed, through Gartner’s initiatives: achievable benefits and value; these powerful forces of nature and steer.
application governance framework; action-oriented; initiative evolution; fit of • Evaluating traditional “command and
identifies capability and maturity trends for results to future scenarios; and decisions to control” IT organizations and “resource
benchmark and comparison; and describes “sell” or “hold” the initiative. rationing” for the return to growth in a
prevailing organizational archetypes and • What should executives look for in an global market economy.
transition strategies. initiative investment review? • Successfully obtaining sustainable fair
• What disciplines are required for • What does the process of review look like, value from IT projects and turning the
advanced application organizations? end-to-end? supply chain into a value chain, instead of
• How do you assess your organization’s • What are the roles of PPM leaders in fighting market forces.
capabilities, measure effectiveness, and facilitating these reviews? • Preparing the IT organization for the fall of
prioritize improvements? the “iron curtain” between business and IT.
Michael Hanford
• When and how should you consider an Stewart Buchanan
organizational re-alignment?
Andy Kyte
Creating Meaningful Metrics E Managing Demand and Prioritizing for
for PPM Value — How to Do It, Make It Stick,
And Not Lose Your Mind in the Process
As well as the management and IT total demand comes from many
development of PPM practices, a PPM distributed sources and outstrips IT supply.
function needs to understand the multitude In the name of customer-centricity, IT feels
of information requirements and to respond obliged to deliver all — an impossible
in a timely manner. Metrics and measures task with the risk of lowering the overall
that constitute the information need to be credibility of the IT organization, and
organized — uniform where possible — with limiting the ability to maximize value from
clear definitions and readily understood by investment of money, time and resources.
stakeholders. This presentation will explore This presentation will focus on mindset
the key elements in establishing an effective adjustments, executive support and
set of metrics for PPM and share best practical frameworks for demand intake,
practices. prioritization and scoring to effectively
• What factors have led to measurement manage demand throughout the
and metrics rising on the PPM agenda? organization.
• What are the key elements in creating • What does an efficient IT demand intake
effective PPM metrics? process look like?
• What is good practice for implementing • How can organizations prioritize
and managing PPM metrics? demand coming in from multiple peer
organizational units?
Lars Mieritz
• Who is involved in the prioritization and
governance process for IT demand?
Audrey Apfel
8 Register today at europe.gartner.com/ppm or call +44 20 8879 2430

9.
Gartner PPM & IT Governance Summit 2010
E ESSENTIALS
Best Practices Workshops A ADVANCED
Please note: These workshops are for end-user organizations only. Pre-registration is
required and attendance is on a first come, first served basis as numbers are limited.
Gartner for
PPM Maturity Assessment E
IT Leaders
This workshop will focus on an overview of the Gartner PPM Maturity Model exploring Every day you’re faced with
the key characteristics at various maturity levels. With this foundation in mind, participants decisions that will determine
will complete a quick PPM Maturity assessment. Based on the assessment results the success or failure that could
workshop will conclude with examining the key elements for progression through the influence your organization’s
maturity levels. What is the Gartner maturity model for PPM? How can an organization financial results, customer
transition between maturity levels? retention rates or ability to
compete.
Donna Fitzgerald, Matt Light
Getting information is
easy but is it insightful and
PPM Worst Practices — Pitfalls Peers Have Learned to Avoid relevant? Your time is scarce.
Investment in project governance overhead is largely about minimizing project risk. Spend less time searching
Workshop participants often come seeking to share best practices, though they may have for information and more time
few to share. Often, though, they have learned the hard way how to detect and prevent applying relevant insight to
some project problems, which can provide valuable lessons to their industry colleagues. your IT initiatives that need
effective solutions right now.
Participants will identify bad AND good ideas and practices; and learn from the experiences
of Gartner, and peers, how to avoid those which are “bad.” Ensure your success as
Audrey Apfel, Matt Light an IT leader. Get the insight
you need — when you
need it. With instant Web
Program Management — It’s Not about Technology — It’s About People E access to exclusive Gartner
Success of programs is in the eye of the business beholder. Success lies in the ability of research that’s relevant,
program managers to manage both the business outcome and the politics surrounding the insightful and tailored for IT
leaders in Program & Portfolio
program. Soft skills like influencing and negotiation are essential to drive governance success. Management.
This workshop will focus on the techniques and frameworks program management leaders
and other executives use to manage the expectations and stakeholder engagement, as well
as skill sets required for project and program managers. Workshop participants will be invited Your Role.
to discuss and recommend approaches for coaching and influencing individuals and groups Your Event.
to improve stakeholder perception at the program or project level.
Insightful and relevant events
Barbara Brody, Lars Mieritz aligned to your role, your
priorities and your challenges.
Strengthening IT Governance to Drive Portfolio Decisions and Manage IT Demand • Applications
Current economic conditions and investment constraints are driving increased • Business Intelligence
focus on those initiatives that drive greatest impact to the bottom line either & Information
through increased efficiencies or business enablement. Business needs Management
continue to grow along with increased pressures on cost savings.
Challenges of balancing cost-optimization and IT Demand are intense • Business Process
requiring stronger IT Governance processes and mechanisms than ever Improvement
before to accelerate decision-making around IT investment portfolios.
This workshop will assist attendees in understanding the current • CIO
maturity of their IT Governance processes, the relationships between IT • Enterprise Architecture
Governance and Portfolio decisions, and practical steps for improving
the IT Governance Model and Portfolio Management processes. • Infrastructure &
Operations
Mike Fletcher, Ben Millrood
• Program & Portfolio
Management
Portfolio Optimization — Balancing the Needs for Operational Cost Efficiencies,
Business Innovation and Agility • Security & Risk
Broad and forceful economic pressures are pushing many organizations to grapple with Management
significant and urgent tactical business requirements for operational cost efficiencies. Few • Sourcing & Vendor
enterprises have the ability to finance and manage all requisite administrative and innovative Relationships
services in this context of uncertainty, particularly at the service and cost levels demanded
of consumers and business partners. Organizations must respond by creating new ways Sign up to our monthly
to provide innovative, flexible and efficient services, even as they address cost-cutting Events Insider newsletter
pressures. In this workshop, a senior Gartner Consultant will assist attendees in establishing at www.gartnerinfo.com/
and executing decision frameworks that optimizes an organization’s IT portfolio, including eventsinsider
examples and lessons learned from various industries.
Mike Fletcher, Ben Millrood
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Solution Showcase
MEET THE TECHNOLOGY AND SERVICE PROVIDERS AT THE FOREFRONT OF PROGRAM, PORTFOLIO MANAGEMENT AND IT GOVERNANCE
The Summit helps you develop a “short list” of technology providers who can meet your particular needs. We offer you exclusive access
to some of the world’s leading technology and service solution providers in a variety of settings. Visit the Solution Showcase, attend the
Solution Provider Sessions and join in the Networking Reception for informal relationship building.
Premier Maximize Your
Summit Experience
Depth, Discipline and Decisiveness
Microsoft is the worldwide leader in software, services and solutions that Gartner Summits are unique in the experience that
help people and businesses realize their full potential. Microsoft Project they bring to attendees.
2010 offers flexibility and choice for individuals, teams and the enterprise
A mixture of session formats brings extended
to effectively manage all types of work — from simple tasks to complex
opportunities to interact with Gartner analysts, with
projects and programs. The end-to-end collaborative, project and portfolio
fellow attendees and focused solution providers.
management environment helps your organization gain visibility, insight,
and control by enhancing decision making, improving alignment with the
business strategy, maximizing resource utilization and measuring and Solution Provider Sessions
increasing operational efficiency.
Selected technology and service providers will give
www.microsoft.com/project their advice on the latest solutions and best practices.
The providers, and in many cases their clients, will
explore best practices, key learnings and future trends
and technologies. These sessions give you a unique
Platinum opportunity to learn from the organizations that will
shape the future of technology and to benefit from the
real-life experiences of their clients.
Networking at the Summit
For 20 years, Planview has been advancing the discipline of PPM, helping Connecting with your peers is a key element of your Summit
customers to manage people and money. Planview Enterprise®, a market- experience. Take advantage of the networking opportunities
leading portfolio management application suite, delivers measurable to meet fellow delegates, Gartner analysts and sponsors to
business results for IT management, product development and throughout share ideas, best practices and future plans.
the enterprise. Customers in virtually every industry turn to our offerings to
make smarter decisions faster.
www.planview.com Gartner Analyst One-on-One Meetings
Don’t you think you deserve a little private and focused
time? Meeting privately with a Gartner analyst is one
of the key benefits for attending this Summit. Seven
Silver Gartner analysts specializing in various aspects of
Program & Portfolio Management and IT Governance will
be at the Summit. Bring your issue, select the relevant
analyst, set the agenda and walk away with invaluable,
tailor-made advice.
To book, email EMEA.1on1Summit@gartner.com
Compuware provides software, PowerSteering Software is the leader
experts and best practices to in on-demand enterprise project
optimize application performance & portfolio management (PPM) Personalize Your Experience
across the Enterprise and the solutions for Information Technology, Your Summit — Your Agenda! With a wealth of sessions, it
Internet. Product Development, Six Sigma is helpful to have a tool to build your own agenda focusing
and other business PMOs. on your own needs.
www.compuware.com
www.PowerSteeringsoftware.com The online Agenda Builder helps you select the relevant
sessions and add them into your calendar, along with
building networking time into your schedule.
Visit ab.gartner.com/ppmite1
SPONSORSHIP Bronze
OPPORTUNITIES Connect with Linkedin and Twitter
Join our online communities. Get the latest Summit updates and
If your organization is interested Pcubed
network with fellow delegates — visit europe.gartner.com/
in sponsoring this event, www.pcubed.com ppm for more details and sign-up.
please contact Silas Mante for
further details.
Telephone: +44 1784 267103 E-mail: silas.mante@gartner.com
10 Register today at europe.gartner.com/ppm or call +44 20 8879 2430

11.
Gartner PPM & IT Governance Summit 2010
Project management is becoming a
mainstream skill, diffused throughout the
Registration organization. Tools need to support this
work where the users are and in an
easy-to-use, familiar environment.
How to Register
Online: europe.gartner.com/ppm
Telephone: +44 20 8879 2430
E-mail: emea.registration@gartner.com
Pricing Why Register Early? Refer a Colleague
Early Bird Price • Save Ð300 on the standard price If you know of a colleague who would
• Receive a complimentary copy of benefit from this Summit experience and
Ð1,895 + UK VAT Gartner book ‘The Real Value of IT’ direct access please forward this brochure
(offer ends 16 April 2010)
(collect on-site at the Summit) to them.
Standard Summit Price • Priority Gartner Analyst One-on-One
Ð2,195 + UK VAT booking with the analyst of your choice
Public Sector Price
Ð1,695 + UK VAT Gartner Clients Hotel Information
Eligibility for the Public Sector Price will be verified, proof
A Gartner ticket covers both days of the Lancaster London
of public sector status will be required. Price cannot be
applied retrospectively. Summit. Hyde Park, London, UK W2 2TY
If you are a client with a query about tickets, lancasterlondon.com
Public Sector: National Government, Local
Government, Non-Financial Public Enterprises, Charities, please contact your Account Manager or Further information can also be found
Public Administration, Health and Education. e-mail emea.events@gartner.com on the Summit Web site.
Team Attendance
Teams that attend a Gartner Summit Team Benefits: Summit Team Discount Offers*:
together gain a much richer experience 1 Team meeting with a Gartner analyst • 4 for the price of 3
of the event. Not only can they divide (end-users only) • 6 for the price of 4
and conquer, attending all the sessions
to maximize their learning, but they also 2 Optional team meeting(s) with select • 10 for the price of 7
have the added benefit of inviting a executives from vendor organizations
3 Advice and support on building * For full terms and conditions visit
Gartner analyst to a team meeting — to europe.gartner.com/ppm
facilitate a discussion or advise them on personalized agendas for your team
strategic initiatives and key projects. For 4 10+ free audio sessions from the
this reason, organizations often take the To register a team please e-mail
Gartner Events Multimedia On Demand EMEA.TeamSend@eventreg.com
opportunity to hold offsite team meetings product
and incorporate Gartner Events as part of or contact your Gartner Account
their training programs. 5 Complimentary team lounge and Manager. Please note that teams must
meeting space (based on team size, be registered at the same time and we
Gartner Events has designed an terms and conditions apply)
experience that will help teams of 4 to 25 can only guarantee availability of team
maximize their Summit experience while 6 Concierge service pre-event and on-site benefits if the team is registered at least
on-site and long after the event concludes. 7 Discounts on registration rates three weeks in advance of the event.
Media Partners
Register by 16 April and save Ð300 11

12.
Return address: Gartner, PO Box 754, North Shields, NE29 1EJ, United Kingdom
Gartner PPM & IT Governance
Summit 2010
16 – 17 June 2010 | Lancaster London, UK
Visit europe.gartner.com/ppm
Register now for Early Bird saving!
(offer ends 16 April 2010)
Build your own agenda online at
ab.gartner.com/ppmite1
Book a 30-minute Gartner Analyst One-on-One
Meeting with your preferred analyst
Join our online communities with:
Gartner UK Ltd. is a company registered in England & Wales with the registration number 2266016.
Cert no. SA-COC-001683 The registered office is Tamesis, The Glanty, Egham, Surrey, TW20 9AW, United Kingdom.