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                                          Gartner PPM & IT Governance
                                          Summit 2010
                                          16 – 17 June 2010 | Lancaster London, UK
                                          europe.gartner.com/ppm




                                              IT PORTFOLIO MANAGEMENT
                                 PROJECT PORTFOLIOS
                                       IT Governance
                                 PMO Program Management
               Finding the Right Path to Value: Prioritize, Measure, Adapt and Lead


                      THOUGHT LEADER
                      AND SUMMIT CHAIR                       KEYNOTE ADDRESS




                      Michael Hanford                        Adrian Webster
                      Research Director                      Author of “Polar Bear Pirates”,
                      Gartner                                Leading Business and
                                                             Motivational Guru




                       A GARTNER FOR IT LEADERS SUMMIT
16 – 17 June 2010 | London | europe.gartner.com/ppm




                                          Introduction

CONTENTS SUMMARY                          Finding the Right Path to Value:
Page 2–3                                  Prioritize, Measure, Adapt and Lead
Introduction and Overview
                                          For many organizations, the economic and budgetary challenges of 2009 drove
Page 4                                    important changes in the general governance of IT investments and initiatives,
Gartner Research:                         accelerating the trend toward greater accountability, effectiveness, agility and
Meet the Analysts                         transparency. In the area of Program, Portfolio Management (PPM) and IT
                                          Governance, enterprises focused around survival, making tough priority choices,
Page 5
                                          cost savings and near term value.
Plenary and Guest
Speaker Sessions                          In 2010, financial and cost management will remain a key priority, but enterprises
                                          need to position themselves for substantial recovery. Organizations need to
Page 6–8                                  leverage (or establish) a solid PPM “foundation,” and identify and satisfy PPM
Summit Agenda:                            needs and capabilities that can power growth and innovation again. For many
The Tracks and Sessions                   organizations, IT governance over demand, resources, and initiative investments
                                          is — at best — “broken.” Agile and effective IT governance is the engine that will
Page 9
                                          power new IT assets, initiatives and revenue.
Best Practices Workshops
                                          A recent end-user EMEA survey into the area of PPM and IT Governance revealed
Page 10                                   that leaders have their biggest challenges in the following areas:
Solution Showcase
The Summit Experience                       • Prioritizing portfolios and initiatives in a fast changing environment
Page 11                                     • Measuring and articulating the value of IT investments, and of PPM
How to Register                               and IT governance initiatives
                                            • Evolving the right roles, responsibilities and structures to effectively
                                              manage demand
                                            • Managing resources — including budgets, tools, skills, competencies
                                              and culture — and adapting to change
Who Should Attend
                                            • Getting stakeholders to buy-in, adopt and consistently execute PPM
• PMO Leaders
                                              and IT governance processes, methods and strategies
• Portfolio Management
  Leaders
• Program Directors &
  Managers                                All of these challenges fall equally upon IT Steering Committees, Investment
• Project Portfolio Directors             Review Boards, Governance Offices, Project/Program Management Offices
  and Managers                            (PMOs), and portfolio managers. For example, Gartner predicts that PMOs that
• IT Governance Executives                reject any accountability for the success of initiatives will be gone, in the next 18
• IT Executive Steering                   months.
  Committee Members
• IT Investment Review Board              Finding a path forward that “fits” the new economy and the new realities
  Members                                 makes the launch of the Gartner Program and Portfolio Management & IT
• IT Strategists, Planners &              Governance Summit in EMEA a must attend event for both business and IT
  CIOs                                    leaders. You won’t win the new battles of the new economy with old practices and
• Business Strategists &                  strategies.
  Planners
• New Product Development
  Managers
                                          Michael Hanford                           Tatiana Wells
                                          Research Director                         Senior Program Director, Events
                                          Gartner                                   Gartner



2       Register today at europe.gartner.com/ppm or call +44 20 8879 2430
Gartner PPM & IT Governance Summit 2010




                                                                                                PMOs Need to Look
           Overview                                                                             Inside, Not Outside,
                                                                                                 to Drive PPM Value



                                                                      Summit Format
  Key Benefits                                                         The Summit provides a unique mix of Gartner Research
  Independent, practical advice you can use                           presentations, practitioner case studies, peer-to-peer roundtables,
  in 2010 to get tangible results                                     and hands-on workshops which closely engage Gartner analysts
                                                                      with the attendees. The Summit is designed to provide you with
  As a Summit attendee, you’ll get all the information you need       content focusing on practicality, applicability, and action-orientated
  to avoid revisiting past mistakes and bad practices that did        advice — through interaction with Gartner analysts, your peers and
  not work. You’ll learn how to:                                      solution providers.
  • Prioritize IT initiatives against things that matter.             • PLENARY SESSIONS
  • Exercise IT governance that really works.                           In our renowned plenary sessions, you’ll hear what today’s
  • See how your board of directors views IT governance.                leading figures are thinking. Gartner analysts and invited experts
  • Make decisions about the future of IT initiatives that stick.       will give you strategic insights, thought-provoking points of view
                                                                        and forward-thinking advice that will help shape your planning.
  • Identify and evolve key roles, responsibilities and skills.
  • Balance IT demand with resources.                                 • TRACK SESSIONS
  • Understand where the idea of agility fits into PPM and IT            Presented by Gartner analysts, invited guest speakers and
    governance.                                                         industry presenters, these sessions offer timely and actionable
                                                                        advice, which match your environment, organizational success
                                                                        needs, and practices which address “real-world” needs.
                                                                      • BEST PRACTICES WORKSHOPS
                                                                        Workshops provide you with a hands-on working environment,
                                                                        in which ideas are tested, solutions critiqued, and answers and
                                                                        actions to specific challenges and issues are devised which can
                                                                        be used when you return home. Your peers in the PPM space
                                                                        share both questions, and their working solutions, while the
                                                                        session is facilitated by Gartner analysts to develop direction,
                                                                        alternatives, and strategies to address them.
Customize Your Agenda                                                 • GARTNER ANALYSTS ONE-ON-ONE MEETINGS
We understand your need for relevant information and guidance to        A private meeting with a Gartner analyst is one of the key benefits
match the maturity of your PPM and IT Governance initiatives. To        of attending a Gartner Summit. Personalize your 30 minute private
meet this need, sessions have been identified with icons to help you     appointment to discuss your specific issue and walk away with
navigate your way through the agenda:                                   invaluable, tailor-made advice.

E   ESSENTIALS: If you are at the early stages of your PPM and IT
    Governance initiatives or you are a newcomer to this space,
    these sessions will help you navigate through the necessary
    steps.                                                               HOT TOPICS
A   ADVANCED: If you are an advanced practitioner of PPM and
                                                                         • The Future of PPM and IT Governance
    IT Governance, these sessions are designed to take your
    initiatives to the next level.                                       • Measuring and Communicating the Business Value of IT
                                                                         • Prioritizing Projects
Create Your Own Roundtable                                               • PPM and IT Governance Solutions Evaluation
Do you have a burning issue you’d like to discuss with your peers?       • IT Governance Strategies
Gartner brings you the opportunity to propose your own roundtable
discussion topic to help you connect with your peers with similar        • Enterprise Program Management Office (PMO)
challenges and interests. Submit your proposal through Agenda            • IT Investment Review
Builder, LinkedIn or Twitter once you have registered to the event.
Gartner will then review and advertise your roundtable to other          • IT Demand Management
delegates so that you can connect on-site.                               • IT Resource Management
                                                                         • Managing Business Change and Complexity
Case Study Roundtables                                                   • People Management and Workforce Issues
To help delve deeper into the case study presentations and               • Independent Verification and Validation
discuss the issues raised with the presenters — and your peers —
break-out roundtable sessions will be held to give you an added          • Application Portfolio and Modernization
opportunity to interact. Numbers for these sessions are limited by       • Business and IT Collaboration and Engagement
design to allow for in-depth conversations.
Register via the Agenda Builder, visit ab.gartner.com/ppmite1


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16 – 17 June 2010 | London | europe.gartner.com/ppm



Gartner Research                                                                       Gartner Analyst
                                                                                       One-on-Ones
Gartner analysts draw constantly from the real-life challenges
                                                                                       To book your private 30 minute session with a
and solutions experienced by more than 45,000 clients                                  Gartner analyst of your choice, take a look at the
worldwide. The value of resource, combined with our deep                               analyst focus areas on this page and select the
analysis of technology vendors, is unrivalled.                                         analyst most applicable to your needs.


Worldwide Expertise at Your Fingertips — Your Questions on Program, Portfolio Management and IT Governance Answered


Meet the Analysts                                                                                             Advisory
          Audrey Apfel
                                Focus Areas: Business Value of IT, PMO Strategies,
                                Project Management, Structure, Roles and Responsibilities,                    Board
                                Project Portfolio Optimization, Prioritization, PPM/PM Cost
          Managing VP           Optimization Strategies                                                       The Gartner PPM & IT
                                                                                                              Governance Summit
                                Focus Areas: Project and Program Management, IT Portfolio                     operates with the advice
                                Management, IT Governance, Organizational Development,                        and input of a number of
          Barbara Brody         Business and IT Alignment, IT Strategy, Strategic Sourcing
          Consulting Director                                                                                 individuals from end-user
                                                                                                              organizations, to help guide
                                Focus Areas: IT Procurement and Vendor Management,                            the content and direction
                                IT Asset Management and Financial Management, Supply                          of the Summit and ensure
          Stewart Buchanan      Chain and Vendor Management Strategies, IT Procurement                        that it addresses the needs
          Research Director     Governance and Process Management
                                                                                                              of the audience. We would
                                                                                                              like to thank the following
                                Focus Areas: Aligning IT and Business Strategy, Processes,
                                IT Governance, Leadership Development, Team Development,                      individuals for their ongoing
          Donna Fitzgerald      Project Management, Methodologies, Organization, Project/                     advice and support:
          Research Director     Program Management Office (PMO)
                                                                                                              • Trevor Woollard, IT
                                Focus Areas: Portfolio, Program and Project Office                               Portfolio Manager,
                                Management, Software Development Management, IT Process                         Findus Group
          Mike Fletcher         Optimization, Supplier Sourcing and Management, Data
          Consulting Director   Warehousing and BI, IT Strategy
                                                                                                              • Chris Bradford, Director
                                Focus Areas: Program and Project Management, IT Portfolio                       of IT Planning and
                                Management, IT Governance. Application Development                              Governance,
          Michael Hanford       and Management Strategies, Process Management and                               GMAC UK plc
          Research Director     Governance
                                                                                                              • George Loughlin,
                                Focus Areas: Application Overhaul, Application Rationalization,                 Manager, IT
          Andy Kyte             Application Portfolio Management, Application Strategy                          Procurement,
          VP and Gartner                                                                                        Lloyds TSB
          Fellow
                                                                                                              • Brian Reeves, Deputy
                                Focus Areas: Application Development Methods and Processes,
                                Enterprise Project Management, PMO, Project and Portfolio                       Director, PPM &
          Matt Light            Management Tools, Requirements Management, Cost Optimization:                   Resourcing Division,
          Research VP           Project Realignment, Demand Prioritization, Communication                       Corporate Services,
                                                                                                                Welsh Assembly
                                Focus Areas: Business Value of IT Alignment, Business Case                      Government
                                Articulation, TCO and Cost Management Frameworks, KPIs
          Lars Mieritz          and Metrics for Dashboards and Scorecards
          Research VP

                                Focus Areas: IT Cost Optimization, Strategic Sourcing,
          Ben Millrood          Infrastructure and Operations, IT Organizational Change, and
          Consulting Group      Program and Portfolio Management
          Vice President




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Gartner PPM & IT Governance Summit 2010




Plenary and Guest Speaker
Sessions
Gartner Opening Keynote                           Keynote Address                                  Gartner Closing Keynote
What’s Hot and What’s Not —                       Polar Bear Pirates — Travelling                  Past Lessons, Current Imperatives,
State of the Art for 2010                         Together                                         Future Trends
Join a panel of Gartner analysts as we test       Drawing on his vast amount of practical          After two days, over 40 Gartner
common wisdom (and our audience) on               experience, Adrian Webster brings to life a      presentations, a host of guest and sponsor
what areas you should be focusing on, and         whole new world of motivational terminology      presentations, you now have a lot of
the “hot” approaches to those areas. We will      and characters that everyone can instantly       information to digest. During this keynote,
present research findings that may reinforce       identify with, take away and put to good. As     Gartner analysts will distil the key pieces
that your plans are right on target or surprise   well as pointing out a few characters that       of insight and advice from throughout the
you by making you question your most              everyone should instantly recognize along        summit into a concise action list that will
fundamental assumptions. Either way, you          the way, he will be sharing some thought         help you take your initiatives to the next
should leave the session better prepared to       provoking ideas and helping to take an           level. The session will be broken down into
handle whatever comes your way.                   innovative look at some of the practical         three sections related to the track themes of
Audrey Apfel, Managing VP, Gartner                ways that we can all engage and inspire          lessons learned from the past, overcoming
                                                  those around us to “jump on the bus with         challenges and being prepared for future
                                                  us.” Sit back, embrace change and discover       trends, giving you a snapshot of the most
                                                  the power of TNTs and SONAR Leadership           salient advice from this year’s summit.
                                                  as Adrian clears the windscreen to give a        Michael Hanford, Research Director,
                                                  clearer view of the road ahead.                  Gartner
                                                  Adrian Webster, Author of “Polar Bear
                                                  Pirates”, Leading Business and
                                                  Motivational Guru




         End-User Case Studies
         The Summit features several end-user case study presentations, with senior IT and business executives
         from leading organizations from a range of industries and countries designed as use cases you can
         compare against your own approaches and as benchmarks for your thinking.
         Please check on a regular basis as further case studies are added at europe.gartner.com/ppm

         BAA                                        HMRC                                         Network Rail
         David Buisson, PMP,                        Paul Hirst, Head of PPM                      Yaelle Ridley,
         Project Manager                            and Profession                               Program Manager




                By 2012, the use of project management tools in core business
             packaged applications or from the cloud will grow by more than 100%,
               eroding the use of complex desktop products and spreadsheets.


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16 – 17 June 2010 | London | europe.gartner.com/ppm




                                                                                              1
Summit Agenda
TRACK 1: Program and PMO
Functions, Roles and Practices
In 2010, to “enable” the business, IT needs more than ever to take advantage of better, practical, and proven practices
and techniques. The “rubber” of initiatives results meets the “road” of economic recovery with programs and projects that
are effective, well-managed, and produce the desired business value and change. The larger, more challenging or complex
initiatives require strategic program management approaches, and the applied expertise and support of highly focused and
practical PMO staff. This track provides you the analysis and the tactics to measure, prioritize, organize and manage your
programs and PMOs for improved business results.


People and Projects —                       E       Focus on Business Outcomes                E     Project Juggling for PMOs —
Managing Change, Expectations                       of IT Projects                                  The Practical Approach
and Engagement
Delivering on-time and on-budget and                Many organizations focus on costs and           PMOs rapidly find themselves overwhelmed
still not getting “credit” for successful           benefits estimation for potential investments,   with demands placed on them to not only
execution? Business sponsors disappearing           but place less emphasis on the subsequent       prioritize the work but improve the execution
after project kick-off? No one reading your         delivery of the expected business benefits       of projects. Previously, many PMOs thought
status reports? This presentation will provide      — which is what really matters. Planners        that deploying and enforcing methodology
personal tools — frameworks, models,                should clarify the anticipated business         was a one size fix for whatever ailed the
approaches — for better expectation                 benefits in the pre-project phase using          organization. Experience has shown that
management and stakeholder engagement.              agreed metrics and key performance              this approach rarely works.
• Why is business and stakeholder                   indicators that tie back to the business        • Is there an optimal way to prioritize
   engagement an issue for IT projects?             case.                                              projects?
• How can IT manage the mix of                      • Why are business benefit identification,        • Are there best practices to improving
   mechanics, emotions and politics to                tracking and communications important            project delivery across the organization?
   achieve business outcomes?                         activities?
                                                                                                    • What is an effective approach for
• What techniques can be used to keep               • What are good practices for articulating         managing all of the stakeholders?
   projects aligned to shifting business              the business benefits underlying the
                                                                                                    Donna Fitzgerald
   expectations?                                      business case?
Audrey Apfel                                        • What are good practices for monitoring
                                                      business benefits delivery and stakeholder
                                                      communications?
                                                    Lars Mieritz


                                                    The Emerging Enterprise PMO               A     Independent Verification and                   A
                  Your Summit                                                                       Validation — Double-Checking
                                                                                                    Project Quality
                 — Your Agenda!                     The formation of Enterprise Program             PMO and quality assurance (QA)
                                                    Management Offices continues in 2010,            organizations report to the same
              With a wealth of sessions, it is      driven by the need to merge technology and      governance as project owners and other
             helpful to have a tool to build your   business process projects under the same        stakeholders. When pressure for delivery
           own agenda focusing on your own          organization. This presentation will explore    mounts, these groups may not fully and
         needs. The online Agenda Builder           the EPMO as a management unit; merger           objectively assess process and deliverable
        helps you select the sessions most          of process and tools at enterprise level;       quality — introducing new or higher risks
       relevant to you and add them to your         tips and techniques for overseeing highly       for dangerous or critical deliverables.
      calendar, and to build networking and         complex projects and programs.                  Independent verification and validation
     reflection time into your schedule.                                                             (IV&V) is an important tool to manage
                                                    • Is there an emerging role of an EPMO in
    Go to ab.gartner.com/ppmite1 to view               an organization?                             project quality in these situations.
    the full agenda.                                                                                • How should IT organizations assess their
                                                    • What is the relationship of business
                                                       process projects and systems project at         validation and verification capabilities to
                                                       the enterprise level?                           determine adequacy and neutrality for key
                                                                                                       projects?
                                                    • What are the secrets to managing the
                                                       complexity of the projects tracked at the    • How can IV&V help mitigate risks
                                                       enterprise level?                               stemming from projects’ size, cost,
                                                                                                       complexity and other factors?
                                                    Donna Fitzgerald
                                                                                                    • What types of IV&V services support
                                                                                                       project quality management, and what
                                                                                                       external service providers provide them?
                                                                                                    Matt Light




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Gartner PPM & IT Governance Summit 2010




                                                                                             2
Summit Agenda                                                                                                              E    ESSENTIALS

TRACK 2: Portfolios, IT Investments                                                                                        A    ADVANCED

and Initiatives Across the Enterprise
Your 2010 IT investments will impact the degree and direction of IT enablement for business recovery. Matching IT direction
to the business strategy is critical. Selecting the IT investments — which pay off with the “right IT results, rightly done,”
and eliminating projects and applications that create recovery “drag” — is required in order to determine whether your
organization will be “ready for growth,” “kind-of-ready,” and “how do you spell ready”? In this track, you will get practical
advice for prioritizing portfolios and investments, approving and effectively managing demand and resources, and both
modernizing and streamlining your applications stack.


Who’s Doing What to Whom?                    E     Opportunity Cost — A Universal                    Applications Overhaul —                     A
Basics of IT Resource Management                   Prioritization Framework for IT Funding           Rationalize, Standardize,
                                                                                                     Consolidate and Simplify
IT resource management is a constant               Opportunity cost is the health check needed       Enterprises have long suffered from
complaint. A basic-level set of functions and      to get businesses back into shape and             bloated application portfolios, following
services is needed to track and forecast           provides the common fact basis to optimize        mergers, rapid expansion, globalization,
resources usage; and to avoid being “stuck”        business cases, project prioritization and        and competing business unit demands. A
at level 1.7 PPM maturity. This introductory       even sourcing decisions. As well as ROI,          drastic application overhaul is required to
session will identify a starting point to gain     organizations need to show best possible          eliminate redundancy, standardize business
initial traction around resources usage            return on spending; the least risk with the       processes, consolidate solutions, and
— focusing on needs, minimum set of                greatest commercial advantage.                    establish platforms for tomorrow’s agile and
components and process, selling upward,            • Can you break the zero sum game of ROI          growing business environment.
and cautions on going too far or not far             business cases based on driving the cost        • What are practical options and
enough.                                              and value out of the IT supply chain to            approaches for addressing the bloated
• The what and why of IT resource                    business?                                          application portfolio?
   management — a level set.                       • How can you use service pricing and             • How do you secure and sustain
• What does IT resource management                   make relevant comparisons for price/               business buy-in, funding and executive
   deliver?                                          performance and cost/benefit decisions              sponsorship?
• How do you sell the need to executives,            across the portfolio?                           • How do you keep the “lights-on” while
   and what do you do first?                        • How can you prove the best possible                executing a major application overhaul?
Michael Hanford                                      spending choices to return to growth as         Andy Kyte
                                                     rapidly and safely as possible?
                                                   Stewart Buchanan


The Lean PMO —                                A    The Gartner PPM Magic Quadrant and
From Prioritization to Process                     The PPM Market in 2010 — Road to
Improvement                                        Recovery
The daunting issue of risk assessment for IT       The PPM software market continues to
projects leads many to a simplistic “high-         evolve and mature, heading into what
medium-low” approach. Analysis of risk in          Gartner calls the “Trough of Disillusionment.”
six key categories can help organizations
assess an IT project’s potential payoff
                                                   This session will present the latest Gartner
                                                   PPM Magic Quadrant report, and review the
                                                                                                              PMOs and other
considering its risk. This session will offer a    current state of the overall PPM software                PPM functions have
framework and process to properly factor           market; unveil and discuss the 2010 PPM
risk into IT investment portfolios.                for IT Magic Quadrant and offer best                    been following a path
                                                   practices for navigating a software market
• How do lean principles of value, quality
                                                   designed for work management process
                                                                                                             defined by external
   and “waste” apply to the PMO?
• How can a PMO promote lean IT
                                                   improvement.                                              methodologies and
                                                   • Most current trends and innovations in the
   management practices from project
   initiation through closure?                       worldwide PPM software market.                         the “one size fits all”
• What organizational roles and metrics can        • Most significant PPM application                      approaches of common
   help drive continuous improvement of the          providers supporting the internal IT flavor
   organization — and the PMO?                       of PPM.                                               wisdom. Results have
• How can a PMO help determine the right           • Leveraging Gartner PPM for IT MQ while                not met expectations.
   “flight path” for different kinds of projects?     pursuing a PPM initiative.
Matt Light                                         Michael Hanford




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                                                                                         3
Summit Agenda
TRACK 3: IT Governance and Oversight
— Challenges and Solutions
Cost management will remain a major concern in 2010, but sheer survival in the face of catastrophic change in 2009 is
behind us. Making IT governance both effective and timely is essential for your organization to make the right decisions, stay
on top of IT initiatives, and consistently harness progress and innovation. To capture fast-moving business opportunities,
don’t be caught using a “Model-T” IT governance and oversight. In this track, you will learn how to re-tool your IT
governance, get stronger buy-in and adoption, and measure your governance success.



Governing, Measuring and                    A   Sell or Hold — Reviewing Major            A     The Relentless Rise of Free Market
Managing Applications                           IT Initiatives                                  Economics and the End of Command
Organizations                                                                                   and Control IT
Budget scrutiny, resource constraints,          Organizations have increased focus on           Natural economics forces work just as well
SOA and emerging technologies, portfolio        investments, and value-for-money. For           internally as they do externally to reduce
rationalization and end-user empowerment.       many, this means increasing project reviews     administrative overhead and drive natural
These are some of the pressures exposing        and health checks — which are both              efficiencies within IT. Command economies
deficiencies in applications governance and      tactical and limited in results. This session   have given way to market economics.
management. This session addresses the          will focus on the need for, and the contents    Instead of trying to swim against the flood,
advanced governance and management              of, executive strategic reviews of major        PPM managers are ideally placed to harness
disciplines needed, through Gartner’s           initiatives: achievable benefits and value;      these powerful forces of nature and steer.
application governance framework;               action-oriented; initiative evolution; fit of    • Evaluating traditional “command and
identifies capability and maturity trends for    results to future scenarios; and decisions to      control” IT organizations and “resource
benchmark and comparison; and describes         “sell” or “hold” the initiative.                   rationing” for the return to growth in a
prevailing organizational archetypes and        • What should executives look for in an            global market economy.
transition strategies.                             initiative investment review?                • Successfully obtaining sustainable fair
• What disciplines are required for             • What does the process of review look like,       value from IT projects and turning the
   advanced application organizations?             end-to-end?                                     supply chain into a value chain, instead of
• How do you assess your organization’s         • What are the roles of PPM leaders in             fighting market forces.
   capabilities, measure effectiveness, and        facilitating these reviews?                  • Preparing the IT organization for the fall of
   prioritize improvements?                                                                        the “iron curtain” between business and IT.
                                                Michael Hanford
• When and how should you consider an                                                           Stewart Buchanan
   organizational re-alignment?
Andy Kyte

                                                Creating Meaningful Metrics               E     Managing Demand and Prioritizing for
                                                for PPM                                         Value — How to Do It, Make It Stick,
                                                                                                And Not Lose Your Mind in the Process
                                                As well as the management and                   IT total demand comes from many
                                                development of PPM practices, a PPM             distributed sources and outstrips IT supply.
                                                function needs to understand the multitude      In the name of customer-centricity, IT feels
                                                of information requirements and to respond      obliged to deliver all — an impossible
                                                in a timely manner. Metrics and measures        task with the risk of lowering the overall
                                                that constitute the information need to be      credibility of the IT organization, and
                                                organized — uniform where possible — with       limiting the ability to maximize value from
                                                clear definitions and readily understood by      investment of money, time and resources.
                                                stakeholders. This presentation will explore    This presentation will focus on mindset
                                                the key elements in establishing an effective   adjustments, executive support and
                                                set of metrics for PPM and share best           practical frameworks for demand intake,
                                                practices.                                      prioritization and scoring to effectively
                                                • What factors have led to measurement          manage demand throughout the
                                                   and metrics rising on the PPM agenda?        organization.
                                                • What are the key elements in creating         • What does an efficient IT demand intake
                                                   effective PPM metrics?                          process look like?
                                                • What is good practice for implementing        • How can organizations prioritize
                                                   and managing PPM metrics?                       demand coming in from multiple peer
                                                                                                   organizational units?
                                                Lars Mieritz
                                                                                                • Who is involved in the prioritization and
                                                                                                   governance process for IT demand?
                                                                                                Audrey Apfel




8        Register today at europe.gartner.com/ppm or call +44 20 8879 2430
Gartner PPM & IT Governance Summit 2010




                                                                                                                        E     ESSENTIALS
Best Practices Workshops                                                                                                A     ADVANCED



Please note: These workshops are for end-user organizations only. Pre-registration is
required and attendance is on a first come, first served basis as numbers are limited.
                                                                                                                Gartner for
PPM Maturity Assessment                                                                       E
                                                                                                                IT Leaders
This workshop will focus on an overview of the Gartner PPM Maturity Model exploring                             Every day you’re faced with
the key characteristics at various maturity levels. With this foundation in mind, participants                  decisions that will determine
will complete a quick PPM Maturity assessment. Based on the assessment results the                              success or failure that could
workshop will conclude with examining the key elements for progression through the                              influence your organization’s
maturity levels. What is the Gartner maturity model for PPM? How can an organization                            financial results, customer
transition between maturity levels?                                                                             retention rates or ability to
                                                                                                                compete.
Donna Fitzgerald, Matt Light
                                                                                                                Getting information is
                                                                                                                easy but is it insightful and
PPM Worst Practices — Pitfalls Peers Have Learned to Avoid                                                      relevant? Your time is scarce.
Investment in project governance overhead is largely about minimizing project risk.                             Spend less time searching
Workshop participants often come seeking to share best practices, though they may have                          for information and more time
few to share. Often, though, they have learned the hard way how to detect and prevent                           applying relevant insight to
some project problems, which can provide valuable lessons to their industry colleagues.                         your IT initiatives that need
                                                                                                                effective solutions right now.
Participants will identify bad AND good ideas and practices; and learn from the experiences
of Gartner, and peers, how to avoid those which are “bad.”                                                      Ensure your success as
Audrey Apfel, Matt Light                                                                                        an IT leader. Get the insight
                                                                                                                you need — when you
                                                                                                                need it. With instant Web
Program Management — It’s Not about Technology — It’s About People                           E                  access to exclusive Gartner
Success of programs is in the eye of the business beholder. Success lies in the ability of                      research that’s relevant,
program managers to manage both the business outcome and the politics surrounding the                           insightful and tailored for IT
                                                                                                                leaders in Program & Portfolio
program. Soft skills like influencing and negotiation are essential to drive governance success.                 Management.
This workshop will focus on the techniques and frameworks program management leaders
and other executives use to manage the expectations and stakeholder engagement, as well
as skill sets required for project and program managers. Workshop participants will be invited                  Your Role.
to discuss and recommend approaches for coaching and influencing individuals and groups                          Your Event.
to improve stakeholder perception at the program or project level.
                                                                                                                Insightful and relevant events
Barbara Brody, Lars Mieritz                                                                                     aligned to your role, your
                                                                                                                priorities and your challenges.
Strengthening IT Governance to Drive Portfolio Decisions and Manage IT Demand                                   • Applications
Current economic conditions and investment constraints are driving increased                                    • Business Intelligence
focus on those initiatives that drive greatest impact to the bottom line either                                   & Information
through increased efficiencies or business enablement. Business needs                                              Management
continue to grow along with increased pressures on cost savings.
Challenges of balancing cost-optimization and IT Demand are intense                                             • Business Process
requiring stronger IT Governance processes and mechanisms than ever                                               Improvement
before to accelerate decision-making around IT investment portfolios.
This workshop will assist attendees in understanding the current                                                • CIO
maturity of their IT Governance processes, the relationships between IT                                         • Enterprise Architecture
Governance and Portfolio decisions, and practical steps for improving
the IT Governance Model and Portfolio Management processes.                                                     • Infrastructure &
                                                                                                                  Operations
Mike Fletcher, Ben Millrood
                                                                                                                • Program & Portfolio
                                                                                                                  Management
Portfolio Optimization — Balancing the Needs for Operational Cost Efficiencies,
Business Innovation and Agility                                                                                 • Security & Risk
Broad and forceful economic pressures are pushing many organizations to grapple with                              Management
significant and urgent tactical business requirements for operational cost efficiencies. Few                      • Sourcing & Vendor
enterprises have the ability to finance and manage all requisite administrative and innovative                     Relationships
services in this context of uncertainty, particularly at the service and cost levels demanded
of consumers and business partners. Organizations must respond by creating new ways                             Sign up to our monthly
to provide innovative, flexible and efficient services, even as they address cost-cutting                         Events Insider newsletter
pressures. In this workshop, a senior Gartner Consultant will assist attendees in establishing                  at www.gartnerinfo.com/
and executing decision frameworks that optimizes an organization’s IT portfolio, including                      eventsinsider
examples and lessons learned from various industries.
Mike Fletcher, Ben Millrood



                                                                                                     Register by 16 April and save Ð300           9
16 – 17 June 2010 | London | europe.gartner.com/ppm



 Solution Showcase
 MEET THE TECHNOLOGY AND SERVICE PROVIDERS AT THE FOREFRONT OF PROGRAM, PORTFOLIO MANAGEMENT AND IT GOVERNANCE
 The Summit helps you develop a “short list” of technology providers who can meet your particular needs. We offer you exclusive access
 to some of the world’s leading technology and service solution providers in a variety of settings. Visit the Solution Showcase, attend the
 Solution Provider Sessions and join in the Networking Reception for informal relationship building.




     Premier                                                                                Maximize Your
                                                                                            Summit Experience
                                                                                            Depth, Discipline and Decisiveness
     Microsoft is the worldwide leader in software, services and solutions that             Gartner Summits are unique in the experience that
     help people and businesses realize their full potential. Microsoft Project             they bring to attendees.
     2010 offers flexibility and choice for individuals, teams and the enterprise
                                                                                            A mixture of session formats brings extended
     to effectively manage all types of work — from simple tasks to complex
                                                                                            opportunities to interact with Gartner analysts, with
     projects and programs. The end-to-end collaborative, project and portfolio
                                                                                            fellow attendees and focused solution providers.
     management environment helps your organization gain visibility, insight,
     and control by enhancing decision making, improving alignment with the
     business strategy, maximizing resource utilization and measuring and                   Solution Provider Sessions
     increasing operational efficiency.
                                                                                            Selected technology and service providers will give
     www.microsoft.com/project                                                              their advice on the latest solutions and best practices.
                                                                                            The providers, and in many cases their clients, will
                                                                                            explore best practices, key learnings and future trends
                                                                                            and technologies. These sessions give you a unique
     Platinum                                                                               opportunity to learn from the organizations that will
                                                                                            shape the future of technology and to benefit from the
                                                                                            real-life experiences of their clients.


                                                                                            Networking at the Summit
     For 20 years, Planview has been advancing the discipline of PPM, helping               Connecting with your peers is a key element of your Summit
     customers to manage people and money. Planview Enterprise®, a market-                  experience. Take advantage of the networking opportunities
     leading portfolio management application suite, delivers measurable                    to meet fellow delegates, Gartner analysts and sponsors to
     business results for IT management, product development and throughout                 share ideas, best practices and future plans.
     the enterprise. Customers in virtually every industry turn to our offerings to
     make smarter decisions faster.
     www.planview.com                                                                       Gartner Analyst One-on-One Meetings
                                                                                            Don’t you think you deserve a little private and focused
                                                                                            time? Meeting privately with a Gartner analyst is one
                                                                                            of the key benefits for attending this Summit. Seven

     Silver                                                                                 Gartner analysts specializing in various aspects of
                                                                                            Program & Portfolio Management and IT Governance will
                                                                                            be at the Summit. Bring your issue, select the relevant
                                                                                            analyst, set the agenda and walk away with invaluable,
                                                                                            tailor-made advice.
                                                                                            To book, email EMEA.1on1Summit@gartner.com
     Compuware provides software,             PowerSteering Software is the leader
     experts and best practices to            in on-demand enterprise project
     optimize application performance         & portfolio management (PPM)                  Personalize Your Experience
     across the Enterprise and the            solutions for Information Technology,         Your Summit — Your Agenda! With a wealth of sessions, it
     Internet.                                Product Development, Six Sigma                is helpful to have a tool to build your own agenda focusing
                                              and other business PMOs.                      on your own needs.
     www.compuware.com
                                              www.PowerSteeringsoftware.com                 The online Agenda Builder helps you select the relevant
                                                                                            sessions and add them into your calendar, along with
                                                                                            building networking time into your schedule.
                                                                                            Visit ab.gartner.com/ppmite1
SPONSORSHIP                                   Bronze
OPPORTUNITIES                                                                               Connect with Linkedin and Twitter
                                                                                            Join our online communities. Get the latest Summit updates and
If your organization is interested            Pcubed
                                                                                            network with fellow delegates — visit europe.gartner.com/
in sponsoring this event,                     www.pcubed.com                                ppm for more details and sign-up.
please contact Silas Mante for
further details.
Telephone: +44 1784 267103               E-mail: silas.mante@gartner.com


10          Register today at europe.gartner.com/ppm or call +44 20 8879 2430
Gartner PPM & IT Governance Summit 2010


                                                                                          Project management is becoming a
                                                                                        mainstream skill, diffused throughout the
Registration                                                                            organization. Tools need to support this
                                                                                          work where the users are and in an
                                                                                           easy-to-use, familiar environment.

How to Register
Online:    europe.gartner.com/ppm
Telephone: +44 20 8879 2430
E-mail:    emea.registration@gartner.com


Pricing                                                          Why Register Early?                                Refer a Colleague
Early Bird Price                                                 • Save Ð300 on the standard price                  If you know of a colleague who would
                                                                 • Receive a complimentary copy of                  benefit from this Summit experience and
Ð1,895 + UK VAT                                                    Gartner book ‘The Real Value of IT’              direct access please forward this brochure
(offer ends 16 April 2010)
                                                                   (collect on-site at the Summit)                  to them.
Standard Summit Price                                            • Priority Gartner Analyst One-on-One
Ð2,195 + UK VAT                                                    booking with the analyst of your choice

Public Sector Price
Ð1,695 + UK VAT                                                  Gartner Clients                                       Hotel Information
Eligibility for the Public Sector Price will be verified, proof
                                                                 A Gartner ticket covers both days of the              Lancaster London
of public sector status will be required. Price cannot be
applied retrospectively.                                         Summit.                                               Hyde Park, London, UK W2 2TY
                                                                 If you are a client with a query about tickets,       lancasterlondon.com
Public Sector: National Government, Local
Government, Non-Financial Public Enterprises, Charities,         please contact your Account Manager or                Further information can also be found
Public Administration, Health and Education.                     e-mail emea.events@gartner.com                        on the Summit Web site.




   Team Attendance
    Teams that attend a Gartner Summit                           Team Benefits:                                     Summit Team Discount Offers*:
    together gain a much richer experience                       1 Team meeting with a Gartner analyst             • 4 for the price of 3
    of the event. Not only can they divide                         (end-users only)                                • 6 for the price of 4
    and conquer, attending all the sessions
    to maximize their learning, but they also                    2 Optional team meeting(s) with select            • 10 for the price of 7
    have the added benefit of inviting a                            executives from vendor organizations
                                                                 3 Advice and support on building                  * For full terms and conditions visit
    Gartner analyst to a team meeting — to                                                                           europe.gartner.com/ppm
    facilitate a discussion or advise them on                      personalized agendas for your team
    strategic initiatives and key projects. For                  4 10+ free audio sessions from the
    this reason, organizations often take the                                                                      To register a team please e-mail
                                                                   Gartner Events Multimedia On Demand             EMEA.TeamSend@eventreg.com
    opportunity to hold offsite team meetings                      product
    and incorporate Gartner Events as part of                                                                      or contact your Gartner Account
    their training programs.                                     5 Complimentary team lounge and                   Manager. Please note that teams must
                                                                   meeting space (based on team size,              be registered at the same time and we
    Gartner Events has designed an                                 terms and conditions apply)
    experience that will help teams of 4 to 25                                                                     can only guarantee availability of team
    maximize their Summit experience while                       6 Concierge service pre-event and on-site         benefits if the team is registered at least
    on-site and long after the event concludes.                  7 Discounts on registration rates                 three weeks in advance of the event.




Media Partners




                                                                                                                       Register by 16 April and save Ð300        11
Return address: Gartner, PO Box 754, North Shields, NE29 1EJ, United Kingdom




                                             Gartner PPM & IT Governance
                                             Summit 2010
                                             16 – 17 June 2010 | Lancaster London, UK



                         Visit europe.gartner.com/ppm
                         Register now for Early Bird saving!
                         (offer ends 16 April 2010)


                         Build your own agenda online at
                         ab.gartner.com/ppmite1


                         Book a 30-minute Gartner Analyst One-on-One
                         Meeting with your preferred analyst


                         Join our online communities with:




                          Gartner UK Ltd. is a company registered in England & Wales with the registration number 2266016.
Cert no. SA-COC-001683    The registered office is Tamesis, The Glanty, Egham, Surrey, TW20 9AW, United Kingdom.

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2010 ppm summit_brochure

  • 1. EARLY BIRD SAVINGS Register by 16 April 2010 and save Ð300 Gartner PPM & IT Governance Summit 2010 16 – 17 June 2010 | Lancaster London, UK europe.gartner.com/ppm IT PORTFOLIO MANAGEMENT PROJECT PORTFOLIOS IT Governance PMO Program Management Finding the Right Path to Value: Prioritize, Measure, Adapt and Lead THOUGHT LEADER AND SUMMIT CHAIR KEYNOTE ADDRESS Michael Hanford Adrian Webster Research Director Author of “Polar Bear Pirates”, Gartner Leading Business and Motivational Guru A GARTNER FOR IT LEADERS SUMMIT
  • 2. 16 – 17 June 2010 | London | europe.gartner.com/ppm Introduction CONTENTS SUMMARY Finding the Right Path to Value: Page 2–3 Prioritize, Measure, Adapt and Lead Introduction and Overview For many organizations, the economic and budgetary challenges of 2009 drove Page 4 important changes in the general governance of IT investments and initiatives, Gartner Research: accelerating the trend toward greater accountability, effectiveness, agility and Meet the Analysts transparency. In the area of Program, Portfolio Management (PPM) and IT Governance, enterprises focused around survival, making tough priority choices, Page 5 cost savings and near term value. Plenary and Guest Speaker Sessions In 2010, financial and cost management will remain a key priority, but enterprises need to position themselves for substantial recovery. Organizations need to Page 6–8 leverage (or establish) a solid PPM “foundation,” and identify and satisfy PPM Summit Agenda: needs and capabilities that can power growth and innovation again. For many The Tracks and Sessions organizations, IT governance over demand, resources, and initiative investments is — at best — “broken.” Agile and effective IT governance is the engine that will Page 9 power new IT assets, initiatives and revenue. Best Practices Workshops A recent end-user EMEA survey into the area of PPM and IT Governance revealed Page 10 that leaders have their biggest challenges in the following areas: Solution Showcase The Summit Experience • Prioritizing portfolios and initiatives in a fast changing environment Page 11 • Measuring and articulating the value of IT investments, and of PPM How to Register and IT governance initiatives • Evolving the right roles, responsibilities and structures to effectively manage demand • Managing resources — including budgets, tools, skills, competencies and culture — and adapting to change Who Should Attend • Getting stakeholders to buy-in, adopt and consistently execute PPM • PMO Leaders and IT governance processes, methods and strategies • Portfolio Management Leaders • Program Directors & Managers All of these challenges fall equally upon IT Steering Committees, Investment • Project Portfolio Directors Review Boards, Governance Offices, Project/Program Management Offices and Managers (PMOs), and portfolio managers. For example, Gartner predicts that PMOs that • IT Governance Executives reject any accountability for the success of initiatives will be gone, in the next 18 • IT Executive Steering months. Committee Members • IT Investment Review Board Finding a path forward that “fits” the new economy and the new realities Members makes the launch of the Gartner Program and Portfolio Management & IT • IT Strategists, Planners & Governance Summit in EMEA a must attend event for both business and IT CIOs leaders. You won’t win the new battles of the new economy with old practices and • Business Strategists & strategies. Planners • New Product Development Managers Michael Hanford Tatiana Wells Research Director Senior Program Director, Events Gartner Gartner 2 Register today at europe.gartner.com/ppm or call +44 20 8879 2430
  • 3. Gartner PPM & IT Governance Summit 2010 PMOs Need to Look Overview Inside, Not Outside, to Drive PPM Value Summit Format Key Benefits The Summit provides a unique mix of Gartner Research Independent, practical advice you can use presentations, practitioner case studies, peer-to-peer roundtables, in 2010 to get tangible results and hands-on workshops which closely engage Gartner analysts with the attendees. The Summit is designed to provide you with As a Summit attendee, you’ll get all the information you need content focusing on practicality, applicability, and action-orientated to avoid revisiting past mistakes and bad practices that did advice — through interaction with Gartner analysts, your peers and not work. You’ll learn how to: solution providers. • Prioritize IT initiatives against things that matter. • PLENARY SESSIONS • Exercise IT governance that really works. In our renowned plenary sessions, you’ll hear what today’s • See how your board of directors views IT governance. leading figures are thinking. Gartner analysts and invited experts • Make decisions about the future of IT initiatives that stick. will give you strategic insights, thought-provoking points of view and forward-thinking advice that will help shape your planning. • Identify and evolve key roles, responsibilities and skills. • Balance IT demand with resources. • TRACK SESSIONS • Understand where the idea of agility fits into PPM and IT Presented by Gartner analysts, invited guest speakers and governance. industry presenters, these sessions offer timely and actionable advice, which match your environment, organizational success needs, and practices which address “real-world” needs. • BEST PRACTICES WORKSHOPS Workshops provide you with a hands-on working environment, in which ideas are tested, solutions critiqued, and answers and actions to specific challenges and issues are devised which can be used when you return home. Your peers in the PPM space share both questions, and their working solutions, while the session is facilitated by Gartner analysts to develop direction, alternatives, and strategies to address them. Customize Your Agenda • GARTNER ANALYSTS ONE-ON-ONE MEETINGS We understand your need for relevant information and guidance to A private meeting with a Gartner analyst is one of the key benefits match the maturity of your PPM and IT Governance initiatives. To of attending a Gartner Summit. Personalize your 30 minute private meet this need, sessions have been identified with icons to help you appointment to discuss your specific issue and walk away with navigate your way through the agenda: invaluable, tailor-made advice. E ESSENTIALS: If you are at the early stages of your PPM and IT Governance initiatives or you are a newcomer to this space, these sessions will help you navigate through the necessary steps. HOT TOPICS A ADVANCED: If you are an advanced practitioner of PPM and • The Future of PPM and IT Governance IT Governance, these sessions are designed to take your initiatives to the next level. • Measuring and Communicating the Business Value of IT • Prioritizing Projects Create Your Own Roundtable • PPM and IT Governance Solutions Evaluation Do you have a burning issue you’d like to discuss with your peers? • IT Governance Strategies Gartner brings you the opportunity to propose your own roundtable discussion topic to help you connect with your peers with similar • Enterprise Program Management Office (PMO) challenges and interests. Submit your proposal through Agenda • IT Investment Review Builder, LinkedIn or Twitter once you have registered to the event. Gartner will then review and advertise your roundtable to other • IT Demand Management delegates so that you can connect on-site. • IT Resource Management • Managing Business Change and Complexity Case Study Roundtables • People Management and Workforce Issues To help delve deeper into the case study presentations and • Independent Verification and Validation discuss the issues raised with the presenters — and your peers — break-out roundtable sessions will be held to give you an added • Application Portfolio and Modernization opportunity to interact. Numbers for these sessions are limited by • Business and IT Collaboration and Engagement design to allow for in-depth conversations. Register via the Agenda Builder, visit ab.gartner.com/ppmite1 Register by 16 April and save Ð300 3
  • 4. 16 – 17 June 2010 | London | europe.gartner.com/ppm Gartner Research Gartner Analyst One-on-Ones Gartner analysts draw constantly from the real-life challenges To book your private 30 minute session with a and solutions experienced by more than 45,000 clients Gartner analyst of your choice, take a look at the worldwide. The value of resource, combined with our deep analyst focus areas on this page and select the analysis of technology vendors, is unrivalled. analyst most applicable to your needs. Worldwide Expertise at Your Fingertips — Your Questions on Program, Portfolio Management and IT Governance Answered Meet the Analysts Advisory Audrey Apfel Focus Areas: Business Value of IT, PMO Strategies, Project Management, Structure, Roles and Responsibilities, Board Project Portfolio Optimization, Prioritization, PPM/PM Cost Managing VP Optimization Strategies The Gartner PPM & IT Governance Summit Focus Areas: Project and Program Management, IT Portfolio operates with the advice Management, IT Governance, Organizational Development, and input of a number of Barbara Brody Business and IT Alignment, IT Strategy, Strategic Sourcing Consulting Director individuals from end-user organizations, to help guide Focus Areas: IT Procurement and Vendor Management, the content and direction IT Asset Management and Financial Management, Supply of the Summit and ensure Stewart Buchanan Chain and Vendor Management Strategies, IT Procurement that it addresses the needs Research Director Governance and Process Management of the audience. We would like to thank the following Focus Areas: Aligning IT and Business Strategy, Processes, IT Governance, Leadership Development, Team Development, individuals for their ongoing Donna Fitzgerald Project Management, Methodologies, Organization, Project/ advice and support: Research Director Program Management Office (PMO) • Trevor Woollard, IT Focus Areas: Portfolio, Program and Project Office Portfolio Manager, Management, Software Development Management, IT Process Findus Group Mike Fletcher Optimization, Supplier Sourcing and Management, Data Consulting Director Warehousing and BI, IT Strategy • Chris Bradford, Director Focus Areas: Program and Project Management, IT Portfolio of IT Planning and Management, IT Governance. Application Development Governance, Michael Hanford and Management Strategies, Process Management and GMAC UK plc Research Director Governance • George Loughlin, Focus Areas: Application Overhaul, Application Rationalization, Manager, IT Andy Kyte Application Portfolio Management, Application Strategy Procurement, VP and Gartner Lloyds TSB Fellow • Brian Reeves, Deputy Focus Areas: Application Development Methods and Processes, Enterprise Project Management, PMO, Project and Portfolio Director, PPM & Matt Light Management Tools, Requirements Management, Cost Optimization: Resourcing Division, Research VP Project Realignment, Demand Prioritization, Communication Corporate Services, Welsh Assembly Focus Areas: Business Value of IT Alignment, Business Case Government Articulation, TCO and Cost Management Frameworks, KPIs Lars Mieritz and Metrics for Dashboards and Scorecards Research VP Focus Areas: IT Cost Optimization, Strategic Sourcing, Ben Millrood Infrastructure and Operations, IT Organizational Change, and Consulting Group Program and Portfolio Management Vice President 4 Register today at europe.gartner.com/ppm or call +44 20 8879 2430
  • 5. Gartner PPM & IT Governance Summit 2010 Plenary and Guest Speaker Sessions Gartner Opening Keynote Keynote Address Gartner Closing Keynote What’s Hot and What’s Not — Polar Bear Pirates — Travelling Past Lessons, Current Imperatives, State of the Art for 2010 Together Future Trends Join a panel of Gartner analysts as we test Drawing on his vast amount of practical After two days, over 40 Gartner common wisdom (and our audience) on experience, Adrian Webster brings to life a presentations, a host of guest and sponsor what areas you should be focusing on, and whole new world of motivational terminology presentations, you now have a lot of the “hot” approaches to those areas. We will and characters that everyone can instantly information to digest. During this keynote, present research findings that may reinforce identify with, take away and put to good. As Gartner analysts will distil the key pieces that your plans are right on target or surprise well as pointing out a few characters that of insight and advice from throughout the you by making you question your most everyone should instantly recognize along summit into a concise action list that will fundamental assumptions. Either way, you the way, he will be sharing some thought help you take your initiatives to the next should leave the session better prepared to provoking ideas and helping to take an level. The session will be broken down into handle whatever comes your way. innovative look at some of the practical three sections related to the track themes of Audrey Apfel, Managing VP, Gartner ways that we can all engage and inspire lessons learned from the past, overcoming those around us to “jump on the bus with challenges and being prepared for future us.” Sit back, embrace change and discover trends, giving you a snapshot of the most the power of TNTs and SONAR Leadership salient advice from this year’s summit. as Adrian clears the windscreen to give a Michael Hanford, Research Director, clearer view of the road ahead. Gartner Adrian Webster, Author of “Polar Bear Pirates”, Leading Business and Motivational Guru End-User Case Studies The Summit features several end-user case study presentations, with senior IT and business executives from leading organizations from a range of industries and countries designed as use cases you can compare against your own approaches and as benchmarks for your thinking. Please check on a regular basis as further case studies are added at europe.gartner.com/ppm BAA HMRC Network Rail David Buisson, PMP, Paul Hirst, Head of PPM Yaelle Ridley, Project Manager and Profession Program Manager By 2012, the use of project management tools in core business packaged applications or from the cloud will grow by more than 100%, eroding the use of complex desktop products and spreadsheets. Register by 16 April and save Ð300 5
  • 6. 16 – 17 June 2010 | London | europe.gartner.com/ppm 1 Summit Agenda TRACK 1: Program and PMO Functions, Roles and Practices In 2010, to “enable” the business, IT needs more than ever to take advantage of better, practical, and proven practices and techniques. The “rubber” of initiatives results meets the “road” of economic recovery with programs and projects that are effective, well-managed, and produce the desired business value and change. The larger, more challenging or complex initiatives require strategic program management approaches, and the applied expertise and support of highly focused and practical PMO staff. This track provides you the analysis and the tactics to measure, prioritize, organize and manage your programs and PMOs for improved business results. People and Projects — E Focus on Business Outcomes E Project Juggling for PMOs — Managing Change, Expectations of IT Projects The Practical Approach and Engagement Delivering on-time and on-budget and Many organizations focus on costs and PMOs rapidly find themselves overwhelmed still not getting “credit” for successful benefits estimation for potential investments, with demands placed on them to not only execution? Business sponsors disappearing but place less emphasis on the subsequent prioritize the work but improve the execution after project kick-off? No one reading your delivery of the expected business benefits of projects. Previously, many PMOs thought status reports? This presentation will provide — which is what really matters. Planners that deploying and enforcing methodology personal tools — frameworks, models, should clarify the anticipated business was a one size fix for whatever ailed the approaches — for better expectation benefits in the pre-project phase using organization. Experience has shown that management and stakeholder engagement. agreed metrics and key performance this approach rarely works. • Why is business and stakeholder indicators that tie back to the business • Is there an optimal way to prioritize engagement an issue for IT projects? case. projects? • How can IT manage the mix of • Why are business benefit identification, • Are there best practices to improving mechanics, emotions and politics to tracking and communications important project delivery across the organization? achieve business outcomes? activities? • What is an effective approach for • What techniques can be used to keep • What are good practices for articulating managing all of the stakeholders? projects aligned to shifting business the business benefits underlying the Donna Fitzgerald expectations? business case? Audrey Apfel • What are good practices for monitoring business benefits delivery and stakeholder communications? Lars Mieritz The Emerging Enterprise PMO A Independent Verification and A Your Summit Validation — Double-Checking Project Quality — Your Agenda! The formation of Enterprise Program PMO and quality assurance (QA) Management Offices continues in 2010, organizations report to the same With a wealth of sessions, it is driven by the need to merge technology and governance as project owners and other helpful to have a tool to build your business process projects under the same stakeholders. When pressure for delivery own agenda focusing on your own organization. This presentation will explore mounts, these groups may not fully and needs. The online Agenda Builder the EPMO as a management unit; merger objectively assess process and deliverable helps you select the sessions most of process and tools at enterprise level; quality — introducing new or higher risks relevant to you and add them to your tips and techniques for overseeing highly for dangerous or critical deliverables. calendar, and to build networking and complex projects and programs. Independent verification and validation reflection time into your schedule. (IV&V) is an important tool to manage • Is there an emerging role of an EPMO in Go to ab.gartner.com/ppmite1 to view an organization? project quality in these situations. the full agenda. • How should IT organizations assess their • What is the relationship of business process projects and systems project at validation and verification capabilities to the enterprise level? determine adequacy and neutrality for key projects? • What are the secrets to managing the complexity of the projects tracked at the • How can IV&V help mitigate risks enterprise level? stemming from projects’ size, cost, complexity and other factors? Donna Fitzgerald • What types of IV&V services support project quality management, and what external service providers provide them? Matt Light 6 Register today at europe.gartner.com/ppm or call +44 20 8879 2430
  • 7. Gartner PPM & IT Governance Summit 2010 2 Summit Agenda E ESSENTIALS TRACK 2: Portfolios, IT Investments A ADVANCED and Initiatives Across the Enterprise Your 2010 IT investments will impact the degree and direction of IT enablement for business recovery. Matching IT direction to the business strategy is critical. Selecting the IT investments — which pay off with the “right IT results, rightly done,” and eliminating projects and applications that create recovery “drag” — is required in order to determine whether your organization will be “ready for growth,” “kind-of-ready,” and “how do you spell ready”? In this track, you will get practical advice for prioritizing portfolios and investments, approving and effectively managing demand and resources, and both modernizing and streamlining your applications stack. Who’s Doing What to Whom? E Opportunity Cost — A Universal Applications Overhaul — A Basics of IT Resource Management Prioritization Framework for IT Funding Rationalize, Standardize, Consolidate and Simplify IT resource management is a constant Opportunity cost is the health check needed Enterprises have long suffered from complaint. A basic-level set of functions and to get businesses back into shape and bloated application portfolios, following services is needed to track and forecast provides the common fact basis to optimize mergers, rapid expansion, globalization, resources usage; and to avoid being “stuck” business cases, project prioritization and and competing business unit demands. A at level 1.7 PPM maturity. This introductory even sourcing decisions. As well as ROI, drastic application overhaul is required to session will identify a starting point to gain organizations need to show best possible eliminate redundancy, standardize business initial traction around resources usage return on spending; the least risk with the processes, consolidate solutions, and — focusing on needs, minimum set of greatest commercial advantage. establish platforms for tomorrow’s agile and components and process, selling upward, • Can you break the zero sum game of ROI growing business environment. and cautions on going too far or not far business cases based on driving the cost • What are practical options and enough. and value out of the IT supply chain to approaches for addressing the bloated • The what and why of IT resource business? application portfolio? management — a level set. • How can you use service pricing and • How do you secure and sustain • What does IT resource management make relevant comparisons for price/ business buy-in, funding and executive deliver? performance and cost/benefit decisions sponsorship? • How do you sell the need to executives, across the portfolio? • How do you keep the “lights-on” while and what do you do first? • How can you prove the best possible executing a major application overhaul? Michael Hanford spending choices to return to growth as Andy Kyte rapidly and safely as possible? Stewart Buchanan The Lean PMO — A The Gartner PPM Magic Quadrant and From Prioritization to Process The PPM Market in 2010 — Road to Improvement Recovery The daunting issue of risk assessment for IT The PPM software market continues to projects leads many to a simplistic “high- evolve and mature, heading into what medium-low” approach. Analysis of risk in Gartner calls the “Trough of Disillusionment.” six key categories can help organizations assess an IT project’s potential payoff This session will present the latest Gartner PPM Magic Quadrant report, and review the PMOs and other considering its risk. This session will offer a current state of the overall PPM software PPM functions have framework and process to properly factor market; unveil and discuss the 2010 PPM risk into IT investment portfolios. for IT Magic Quadrant and offer best been following a path practices for navigating a software market • How do lean principles of value, quality designed for work management process defined by external and “waste” apply to the PMO? • How can a PMO promote lean IT improvement. methodologies and • Most current trends and innovations in the management practices from project initiation through closure? worldwide PPM software market. the “one size fits all” • What organizational roles and metrics can • Most significant PPM application approaches of common help drive continuous improvement of the providers supporting the internal IT flavor organization — and the PMO? of PPM. wisdom. Results have • How can a PMO help determine the right • Leveraging Gartner PPM for IT MQ while not met expectations. “flight path” for different kinds of projects? pursuing a PPM initiative. Matt Light Michael Hanford Register by 16 April and save Ð300 7
  • 8. 16 – 17 June 2010 | London | europe.gartner.com/ppm 3 Summit Agenda TRACK 3: IT Governance and Oversight — Challenges and Solutions Cost management will remain a major concern in 2010, but sheer survival in the face of catastrophic change in 2009 is behind us. Making IT governance both effective and timely is essential for your organization to make the right decisions, stay on top of IT initiatives, and consistently harness progress and innovation. To capture fast-moving business opportunities, don’t be caught using a “Model-T” IT governance and oversight. In this track, you will learn how to re-tool your IT governance, get stronger buy-in and adoption, and measure your governance success. Governing, Measuring and A Sell or Hold — Reviewing Major A The Relentless Rise of Free Market Managing Applications IT Initiatives Economics and the End of Command Organizations and Control IT Budget scrutiny, resource constraints, Organizations have increased focus on Natural economics forces work just as well SOA and emerging technologies, portfolio investments, and value-for-money. For internally as they do externally to reduce rationalization and end-user empowerment. many, this means increasing project reviews administrative overhead and drive natural These are some of the pressures exposing and health checks — which are both efficiencies within IT. Command economies deficiencies in applications governance and tactical and limited in results. This session have given way to market economics. management. This session addresses the will focus on the need for, and the contents Instead of trying to swim against the flood, advanced governance and management of, executive strategic reviews of major PPM managers are ideally placed to harness disciplines needed, through Gartner’s initiatives: achievable benefits and value; these powerful forces of nature and steer. application governance framework; action-oriented; initiative evolution; fit of • Evaluating traditional “command and identifies capability and maturity trends for results to future scenarios; and decisions to control” IT organizations and “resource benchmark and comparison; and describes “sell” or “hold” the initiative. rationing” for the return to growth in a prevailing organizational archetypes and • What should executives look for in an global market economy. transition strategies. initiative investment review? • Successfully obtaining sustainable fair • What disciplines are required for • What does the process of review look like, value from IT projects and turning the advanced application organizations? end-to-end? supply chain into a value chain, instead of • How do you assess your organization’s • What are the roles of PPM leaders in fighting market forces. capabilities, measure effectiveness, and facilitating these reviews? • Preparing the IT organization for the fall of prioritize improvements? the “iron curtain” between business and IT. Michael Hanford • When and how should you consider an Stewart Buchanan organizational re-alignment? Andy Kyte Creating Meaningful Metrics E Managing Demand and Prioritizing for for PPM Value — How to Do It, Make It Stick, And Not Lose Your Mind in the Process As well as the management and IT total demand comes from many development of PPM practices, a PPM distributed sources and outstrips IT supply. function needs to understand the multitude In the name of customer-centricity, IT feels of information requirements and to respond obliged to deliver all — an impossible in a timely manner. Metrics and measures task with the risk of lowering the overall that constitute the information need to be credibility of the IT organization, and organized — uniform where possible — with limiting the ability to maximize value from clear definitions and readily understood by investment of money, time and resources. stakeholders. This presentation will explore This presentation will focus on mindset the key elements in establishing an effective adjustments, executive support and set of metrics for PPM and share best practical frameworks for demand intake, practices. prioritization and scoring to effectively • What factors have led to measurement manage demand throughout the and metrics rising on the PPM agenda? organization. • What are the key elements in creating • What does an efficient IT demand intake effective PPM metrics? process look like? • What is good practice for implementing • How can organizations prioritize and managing PPM metrics? demand coming in from multiple peer organizational units? Lars Mieritz • Who is involved in the prioritization and governance process for IT demand? Audrey Apfel 8 Register today at europe.gartner.com/ppm or call +44 20 8879 2430
  • 9. Gartner PPM & IT Governance Summit 2010 E ESSENTIALS Best Practices Workshops A ADVANCED Please note: These workshops are for end-user organizations only. Pre-registration is required and attendance is on a first come, first served basis as numbers are limited. Gartner for PPM Maturity Assessment E IT Leaders This workshop will focus on an overview of the Gartner PPM Maturity Model exploring Every day you’re faced with the key characteristics at various maturity levels. With this foundation in mind, participants decisions that will determine will complete a quick PPM Maturity assessment. Based on the assessment results the success or failure that could workshop will conclude with examining the key elements for progression through the influence your organization’s maturity levels. What is the Gartner maturity model for PPM? How can an organization financial results, customer transition between maturity levels? retention rates or ability to compete. Donna Fitzgerald, Matt Light Getting information is easy but is it insightful and PPM Worst Practices — Pitfalls Peers Have Learned to Avoid relevant? Your time is scarce. Investment in project governance overhead is largely about minimizing project risk. Spend less time searching Workshop participants often come seeking to share best practices, though they may have for information and more time few to share. Often, though, they have learned the hard way how to detect and prevent applying relevant insight to some project problems, which can provide valuable lessons to their industry colleagues. your IT initiatives that need effective solutions right now. Participants will identify bad AND good ideas and practices; and learn from the experiences of Gartner, and peers, how to avoid those which are “bad.” Ensure your success as Audrey Apfel, Matt Light an IT leader. Get the insight you need — when you need it. With instant Web Program Management — It’s Not about Technology — It’s About People E access to exclusive Gartner Success of programs is in the eye of the business beholder. Success lies in the ability of research that’s relevant, program managers to manage both the business outcome and the politics surrounding the insightful and tailored for IT leaders in Program & Portfolio program. Soft skills like influencing and negotiation are essential to drive governance success. Management. This workshop will focus on the techniques and frameworks program management leaders and other executives use to manage the expectations and stakeholder engagement, as well as skill sets required for project and program managers. Workshop participants will be invited Your Role. to discuss and recommend approaches for coaching and influencing individuals and groups Your Event. to improve stakeholder perception at the program or project level. Insightful and relevant events Barbara Brody, Lars Mieritz aligned to your role, your priorities and your challenges. Strengthening IT Governance to Drive Portfolio Decisions and Manage IT Demand • Applications Current economic conditions and investment constraints are driving increased • Business Intelligence focus on those initiatives that drive greatest impact to the bottom line either & Information through increased efficiencies or business enablement. Business needs Management continue to grow along with increased pressures on cost savings. Challenges of balancing cost-optimization and IT Demand are intense • Business Process requiring stronger IT Governance processes and mechanisms than ever Improvement before to accelerate decision-making around IT investment portfolios. This workshop will assist attendees in understanding the current • CIO maturity of their IT Governance processes, the relationships between IT • Enterprise Architecture Governance and Portfolio decisions, and practical steps for improving the IT Governance Model and Portfolio Management processes. • Infrastructure & Operations Mike Fletcher, Ben Millrood • Program & Portfolio Management Portfolio Optimization — Balancing the Needs for Operational Cost Efficiencies, Business Innovation and Agility • Security & Risk Broad and forceful economic pressures are pushing many organizations to grapple with Management significant and urgent tactical business requirements for operational cost efficiencies. Few • Sourcing & Vendor enterprises have the ability to finance and manage all requisite administrative and innovative Relationships services in this context of uncertainty, particularly at the service and cost levels demanded of consumers and business partners. Organizations must respond by creating new ways Sign up to our monthly to provide innovative, flexible and efficient services, even as they address cost-cutting Events Insider newsletter pressures. In this workshop, a senior Gartner Consultant will assist attendees in establishing at www.gartnerinfo.com/ and executing decision frameworks that optimizes an organization’s IT portfolio, including eventsinsider examples and lessons learned from various industries. Mike Fletcher, Ben Millrood Register by 16 April and save Ð300 9
  • 10. 16 – 17 June 2010 | London | europe.gartner.com/ppm Solution Showcase MEET THE TECHNOLOGY AND SERVICE PROVIDERS AT THE FOREFRONT OF PROGRAM, PORTFOLIO MANAGEMENT AND IT GOVERNANCE The Summit helps you develop a “short list” of technology providers who can meet your particular needs. We offer you exclusive access to some of the world’s leading technology and service solution providers in a variety of settings. Visit the Solution Showcase, attend the Solution Provider Sessions and join in the Networking Reception for informal relationship building. Premier Maximize Your Summit Experience Depth, Discipline and Decisiveness Microsoft is the worldwide leader in software, services and solutions that Gartner Summits are unique in the experience that help people and businesses realize their full potential. Microsoft Project they bring to attendees. 2010 offers flexibility and choice for individuals, teams and the enterprise A mixture of session formats brings extended to effectively manage all types of work — from simple tasks to complex opportunities to interact with Gartner analysts, with projects and programs. The end-to-end collaborative, project and portfolio fellow attendees and focused solution providers. management environment helps your organization gain visibility, insight, and control by enhancing decision making, improving alignment with the business strategy, maximizing resource utilization and measuring and Solution Provider Sessions increasing operational efficiency. Selected technology and service providers will give www.microsoft.com/project their advice on the latest solutions and best practices. The providers, and in many cases their clients, will explore best practices, key learnings and future trends and technologies. These sessions give you a unique Platinum opportunity to learn from the organizations that will shape the future of technology and to benefit from the real-life experiences of their clients. Networking at the Summit For 20 years, Planview has been advancing the discipline of PPM, helping Connecting with your peers is a key element of your Summit customers to manage people and money. Planview Enterprise®, a market- experience. Take advantage of the networking opportunities leading portfolio management application suite, delivers measurable to meet fellow delegates, Gartner analysts and sponsors to business results for IT management, product development and throughout share ideas, best practices and future plans. the enterprise. Customers in virtually every industry turn to our offerings to make smarter decisions faster. www.planview.com Gartner Analyst One-on-One Meetings Don’t you think you deserve a little private and focused time? Meeting privately with a Gartner analyst is one of the key benefits for attending this Summit. Seven Silver Gartner analysts specializing in various aspects of Program & Portfolio Management and IT Governance will be at the Summit. Bring your issue, select the relevant analyst, set the agenda and walk away with invaluable, tailor-made advice. To book, email EMEA.1on1Summit@gartner.com Compuware provides software, PowerSteering Software is the leader experts and best practices to in on-demand enterprise project optimize application performance & portfolio management (PPM) Personalize Your Experience across the Enterprise and the solutions for Information Technology, Your Summit — Your Agenda! With a wealth of sessions, it Internet. Product Development, Six Sigma is helpful to have a tool to build your own agenda focusing and other business PMOs. on your own needs. www.compuware.com www.PowerSteeringsoftware.com The online Agenda Builder helps you select the relevant sessions and add them into your calendar, along with building networking time into your schedule. Visit ab.gartner.com/ppmite1 SPONSORSHIP Bronze OPPORTUNITIES Connect with Linkedin and Twitter Join our online communities. Get the latest Summit updates and If your organization is interested Pcubed network with fellow delegates — visit europe.gartner.com/ in sponsoring this event, www.pcubed.com ppm for more details and sign-up. please contact Silas Mante for further details. Telephone: +44 1784 267103 E-mail: silas.mante@gartner.com 10 Register today at europe.gartner.com/ppm or call +44 20 8879 2430
  • 11. Gartner PPM & IT Governance Summit 2010 Project management is becoming a mainstream skill, diffused throughout the Registration organization. Tools need to support this work where the users are and in an easy-to-use, familiar environment. How to Register Online: europe.gartner.com/ppm Telephone: +44 20 8879 2430 E-mail: emea.registration@gartner.com Pricing Why Register Early? Refer a Colleague Early Bird Price • Save Ð300 on the standard price If you know of a colleague who would • Receive a complimentary copy of benefit from this Summit experience and Ð1,895 + UK VAT Gartner book ‘The Real Value of IT’ direct access please forward this brochure (offer ends 16 April 2010) (collect on-site at the Summit) to them. Standard Summit Price • Priority Gartner Analyst One-on-One Ð2,195 + UK VAT booking with the analyst of your choice Public Sector Price Ð1,695 + UK VAT Gartner Clients Hotel Information Eligibility for the Public Sector Price will be verified, proof A Gartner ticket covers both days of the Lancaster London of public sector status will be required. Price cannot be applied retrospectively. Summit. Hyde Park, London, UK W2 2TY If you are a client with a query about tickets, lancasterlondon.com Public Sector: National Government, Local Government, Non-Financial Public Enterprises, Charities, please contact your Account Manager or Further information can also be found Public Administration, Health and Education. e-mail emea.events@gartner.com on the Summit Web site. Team Attendance Teams that attend a Gartner Summit Team Benefits: Summit Team Discount Offers*: together gain a much richer experience 1 Team meeting with a Gartner analyst • 4 for the price of 3 of the event. Not only can they divide (end-users only) • 6 for the price of 4 and conquer, attending all the sessions to maximize their learning, but they also 2 Optional team meeting(s) with select • 10 for the price of 7 have the added benefit of inviting a executives from vendor organizations 3 Advice and support on building * For full terms and conditions visit Gartner analyst to a team meeting — to europe.gartner.com/ppm facilitate a discussion or advise them on personalized agendas for your team strategic initiatives and key projects. For 4 10+ free audio sessions from the this reason, organizations often take the To register a team please e-mail Gartner Events Multimedia On Demand EMEA.TeamSend@eventreg.com opportunity to hold offsite team meetings product and incorporate Gartner Events as part of or contact your Gartner Account their training programs. 5 Complimentary team lounge and Manager. Please note that teams must meeting space (based on team size, be registered at the same time and we Gartner Events has designed an terms and conditions apply) experience that will help teams of 4 to 25 can only guarantee availability of team maximize their Summit experience while 6 Concierge service pre-event and on-site benefits if the team is registered at least on-site and long after the event concludes. 7 Discounts on registration rates three weeks in advance of the event. Media Partners Register by 16 April and save Ð300 11
  • 12. Return address: Gartner, PO Box 754, North Shields, NE29 1EJ, United Kingdom Gartner PPM & IT Governance Summit 2010 16 – 17 June 2010 | Lancaster London, UK Visit europe.gartner.com/ppm Register now for Early Bird saving! (offer ends 16 April 2010) Build your own agenda online at ab.gartner.com/ppmite1 Book a 30-minute Gartner Analyst One-on-One Meeting with your preferred analyst Join our online communities with: Gartner UK Ltd. is a company registered in England & Wales with the registration number 2266016. Cert no. SA-COC-001683 The registered office is Tamesis, The Glanty, Egham, Surrey, TW20 9AW, United Kingdom.