1. UXUSEREXPERIENCE
ESSENTIAL
COMPONENTS5

2. JAKOBNIELSEN
Jakob Nielsen, principal of the Nielsen Norman Group, and
also known as “the king of usability” once described the
essential components of a quality user experience as…
UXUSEREXPERIENCE

3. þ LEARNABILITY
þ EFFICIENCY
þ MEMORABILITY
þ ERRORS
þ SATISFACTION
UXUSEREXPERIENCE
ESSENTIAL
COMPONENTS5

4. LEARNABILITY
How easy is it for users to accomplish basic tasks for the first
time when they encounter the design?
UXUSEREXPERIENCE

5. EFFICIENCY
Once users have learned the design, how quickly can they
perform tasks?
UXUSEREXPERIENCE

6. MEMORABILITY
When users return to the design after a period of not using it,
how easily can they reestablish proficiency?
UXUSEREXPERIENCE

7. ERRORS
How many errors do users make, how severe are these errors,
and how easily can users recover from them?
UXUSEREXPERIENCE

8. SATISFACTION
How pleasant is it to use the design?
UXUSEREXPERIENCE

9. þ LEARNABILITY
þ EFFICIENCY
þ MEMORABILITY
þ ERRORS
þ SATISFACTION
UXUSEREXPERIENCE
ESSENTIAL
COMPONENTS5

10. REFERENCE
Nielsen Norman Group
nngroup.com
UXUSEREXPERIENCE

11. UXUSEREXPERIENCE
CONTACT
matthewspilman.com
@matthewspilman
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