Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
UXUSEREXPERIENCE
ESSENTIAL
COMPONENTS5
JAKOBNIELSEN
Jakob Nielsen, principal of the Nielsen Norman Group, and
also known as “the king of usability” once describe...
þ LEARNABILITY
þ EFFICIENCY
þ MEMORABILITY
þ ERRORS
þ SATISFACTION
UXUSEREXPERIENCE
ESSENTIAL
COMPONENTS5
LEARNABILITY
How easy is it for users to accomplish basic tasks for the first
time when they encounter the design?
UXUSEREX...
EFFICIENCY
Once users have learned the design, how quickly can they
perform tasks?
UXUSEREXPERIENCE
MEMORABILITY
When users return to the design after a period of not using it,
how easily can they reestablish proficiency?
U...
ERRORS
How many errors do users make, how severe are these errors,
and how easily can users recover from them?
UXUSEREXPER...
SATISFACTION
How pleasant is it to use the design?
UXUSEREXPERIENCE
þ LEARNABILITY
þ EFFICIENCY
þ MEMORABILITY
þ ERRORS
þ SATISFACTION
UXUSEREXPERIENCE
ESSENTIAL
COMPONENTS5
REFERENCE
Nielsen Norman Group
nngroup.com
UXUSEREXPERIENCE
UXUSEREXPERIENCE
CONTACT
matthewspilman.com
@matthewspilman
© 2015 // All rights reserved
Upcoming SlideShare
Loading in …5
×

5 Essential Components Of a Quality User Experience

7,171 views

Published on

5 Essential Components Of a Quality User Experience

Learn the five key components of what makes up a quality user experience on the web.

Published in: Design
  • Login to see the comments

5 Essential Components Of a Quality User Experience

  1. 1. UXUSEREXPERIENCE ESSENTIAL COMPONENTS5
  2. 2. JAKOBNIELSEN Jakob Nielsen, principal of the Nielsen Norman Group, and also known as “the king of usability” once described the essential components of a quality user experience as… UXUSEREXPERIENCE
  3. 3. þ LEARNABILITY þ EFFICIENCY þ MEMORABILITY þ ERRORS þ SATISFACTION UXUSEREXPERIENCE ESSENTIAL COMPONENTS5
  4. 4. LEARNABILITY How easy is it for users to accomplish basic tasks for the first time when they encounter the design? UXUSEREXPERIENCE
  5. 5. EFFICIENCY Once users have learned the design, how quickly can they perform tasks? UXUSEREXPERIENCE
  6. 6. MEMORABILITY When users return to the design after a period of not using it, how easily can they reestablish proficiency? UXUSEREXPERIENCE
  7. 7. ERRORS How many errors do users make, how severe are these errors, and how easily can users recover from them? UXUSEREXPERIENCE
  8. 8. SATISFACTION How pleasant is it to use the design? UXUSEREXPERIENCE
  9. 9. þ LEARNABILITY þ EFFICIENCY þ MEMORABILITY þ ERRORS þ SATISFACTION UXUSEREXPERIENCE ESSENTIAL COMPONENTS5
  10. 10. REFERENCE Nielsen Norman Group nngroup.com UXUSEREXPERIENCE
  11. 11. UXUSEREXPERIENCE CONTACT matthewspilman.com @matthewspilman © 2015 // All rights reserved

×