Unified communications (UC) broadly defines a highly integrated
communications environment that combines, or unifies, text, voice,
video, and data communications in innovative ways to provide process
and productivity improvement. It provides for real-time delivery of
communications based on the preferred method and location of the
recipient and facilitates the incorporation of all information sources
pertinent to the communication. The technologies to support UC can
include email, telephony, voicemail, instant messaging (IM), video,
Web conferencing, and short message service (SMS), which can be
brought together in various combinations in real time and coordinated.
The benefits of UC are amplified in those organizations in which the
workers are highly mobile and communication between them is both
critical and time sensitive.