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Incorporated in 1996, Tata Teleservices Limited (TTSL) spearheads the Tata group’s presence in the telecom sector. With a workforce of 12000 employees spread over 60 locations across India, employee collaboration on activities, documents, reports, etc. was cumbersome. It was hard to find relevant information, which meant employees were wasting time every day trying to find key information they needed to do their jobs. TTSL wanted to promote collaboration, knowledge sharing, and communication to increase employee productivity. To foster a stronger sense of community among its employees, TTSL chose to create an intranet portal using Microsoft® Office SharePoint® Server 2007. The easy-to-use intranet portal facilitates collaborative content development, information re-use, and enterprise search. It enables access to new centralized applications such library management and employee referrals as well as customised surveys and databases. TTSL has gained from new business efficiencies and a solution for advanced knowledge management. Secure, role based access is also appreciated across the organization.