Microsoft Exchange Server 2003
                                                Customer Solution Case Study




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Situation                                        we decided to retain the services of Microsoft
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In addition to the domain and Exchange           proved immensely invaluable. Today get
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For More Information                                            maintenance and administration. This is in        Microsof...
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Microsoft India - Shoppers Stop Limited Case Study

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When one of India’s leading retail chains looked to upgrade its IT infrastructure, the mandate was clear, reduce the total cost of ownership from the new deployment. Retaining Microsoft® Consulting Services (MCS) for the purpose, the team drew up a strategic outline to migrate the old domain workgroups to Microsoft Windows Server™ 2003 and replace previous messaging server with Microsoft Exchange Server 2003. In addition, the MCS team recommended the deployment of Systems Management Server 2003, Live Communication Server 2005 and Office SharePoint Portal 2003. The new architecture has not only enhanced user functionality for the retail chain’s growing mobile workforce but has also reduced operational overheads by fully utilizing the management capabilities built into Microsoft technologies.

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Microsoft India - Shoppers Stop Limited Case Study

  1. 1. Microsoft Exchange Server 2003 Customer Solution Case Study Retail Chain Consolidates IT Infrastructure on Microsoft Server Technologies Overview “Solutions recommended by the Microsoft Consulting Country or Region: India Industry: Retail Services’ team have helped reduce operational overheads, with the overall impact of allowing Customer Profile Started in 1991, Shoppers' Stop Limited, a Shoppers’ Stop Limited group companies to run a group promoted by K. Raheja Corp., lean but efficient IT architecture.” consists of multiple retail formats including Anil Shankar, Head Infrastructure, Shoppers’ Stop Limited Shoppers’ Stop, HyperCITY, Crossword, Homestop, Mothercare, MAC, Brio and Desi When one of India’s leading retail chains looked to upgrade its IT Café. infrastructure, the mandate was clear, reduce the total cost of Business Situation ownership from the new deployment. Given the intense competition amongst retail chains today, a growing concern was to keep operating costs at a minimum. So, Retaining Microsoft® Consulting Services (MCS) for the purpose, the when the group companies decided to upgrade from the existing IT infrastructure, team drew up a strategic outline to migrate the old domain it also sought to bring about cost workgroups to Microsoft Windows Server™ 2003 and replace efficiencies. previous messaging server with Microsoft Exchange Server 2003. Solution In addition, the MCS team recommended the deployment of Microsoft Consulting Services (MCS) recommended a common messaging and Systems Management Server 2003, Live Communication Server collaboration platform across all group 2005 and Office SharePoint Portal 2003. companies based on Microsoft® Windows Server™ 2003, Exchange Server 2003, Systems Management Server 2003 and The new architecture has not only enhanced user functionality for Live Communication Server 2005. the retail chain’s growing mobile workforce but has also reduced Benefits operational overheads by fully utilizing the management  Improved infrastructure management  Enhanced user functionality capabilities built into Microsoft technologies.  Lowers deployment time and costs
  2. 2. Situation we decided to retain the services of Microsoft Shoppers' Stop Limited, a group promoted by Consulting Services,” comments Anil K. Raheja Corp. The group has pioneer in Shankar. setting up multiple retail formats nationwide including Shoppers’ Stop, HyperCITY, First and foremost, the MCS team identified Crossword, Homestop, Mothercare, MAC, Brio the key business objective of the exercise and Desi Café. From a modest start in 1991, which was to improve the availability and today the retail chain has 85 stores in 11 scalability of the current messaging platform. cities across the country occupying an aggregate area of 1.2 million square feet. The MCS team laid down a plan to migrate Over the past 15 year period, its stores have the old domain/workgroups to Microsoft been felicitated as one of India’s leading Windows Server 2003 platform and retailers and achieved a Superbrand status. subsequently implement Microsoft’s messaging server, Microsoft Exchange Server Key to the Group’s success has been a 2003. “Active Directory helps ® foundation built upon a stable and cost us locate information effective IT architecture. Says Anil Shankar, The migration consolidated the domain Head Infrastructure, Shoppers’ Stop, “In the architecture and created a common Active anywhere on the current scenario of cut throat competition Directory® environment across the network. And because of amongst retail chains, there is a constant organization. focus on keeping operating costs low. Hence its integration with at the Group companies, we had sought to Further, Exchange Server 2003 provides Exchange Server 2003, achieve economies within our IT platform.” remote access to emails through features such as Outlook Web Access and Remote employees have a host Prior the new IT framework, the infrastructure Procedure Call over HTTP. The product also of advanced networking at Shoppers’ Stop comprised Microsoft enabled easy access to address books, Windows® 2000 Server Active Directory® at collaboration through public folders and options and enhanced the corporate site and multiple Microsoft® calendar sharing while out of the office. user functionality while Windows NT® Server version 4.0 domains across the other 12 sites. Coordination Today as part of these deployments, a large out on the field.” between these workgroups was a challenge. part of the organization is enabled with latest Gopakumar Panicker, Team Analyst, Says Anil Shankar, “One of the major pain mobile devices and remote communication Shoppers' Stop points of our previous email server was its capability. The result of this is clearly evident inability in provide quick and easy remote as it creates a people ready business access to employees on the field over various environment and drives efficiencies. Says mobile communication devices. This made Gopakumar Panicker, Team Analyst, communication over the mobile, laptop and Shoppers’ Stop, “Active Directory® helps us PDA very difficult.” locate information anywhere on the network. And because of its integration with Exchange Solution Server 2003, employees have a host of “With the objective of consolidating our IT advanced networking options and enhanced network and at the same time reducing total user functionality while out on the field.” costs of ownership at the group companies
  3. 3. In addition to the domain and Exchange proved immensely invaluable. Today get migration, the team at Microsoft Consulting immediate update about our IT infrastructure Services also deployed Systems Management inventory.” Server (SMS) 2003 and Live Communication Server (LCS) 2005, becoming the first Indian Enhanced User Functionality retailer to use the Microsoft instant Microsoft Exchange Server 2003 in messaging technology. Systems conjunction with Active Directory helps Management Server provides a Shoppers Stop’s IT staff to deliver the service comprehensive solution for change and levels and capabilities demanded by their configuration management for the Microsoft employees, namely locating information platform, enabling the IT staff at Shoppers quickly, enjoying remote access while out of Stop to provide relevant software and the office and fast reliable communication at updates to users quickly and cost-effectively. all times. Says Anil Shankar, Head LCS 2005 provides a corporate wide instant Infrastructure, Shoppers’ Stop, “With a messaging platform for the retail group growing mobile workforce, an absolute “Over and above the companies. essential is anytime anywhere access. While efficiencies offered by Benefits our previous email server lacked this functionality, Microsoft Exchange Server the Windows Server, By upgrading and consolidating the multiple 2003 has provided an always on Systems Management Windows NT Server 4.0 domains to Windows Server 2003 and deploying e-mail communication platform. This in addition to the corporate IM solution from LCS 2005 Server 2003 has proved infrastructure on Microsoft Exchange Server eliminates any delays in communicating with immensely invaluable. 2003, Shoppers’ Stop has created an efficient, dependable IT platform at a reduced key work partners.” Today get immediate total cost of ownership. Adds Anil Shankar, LCS 2005 enables mobile workers at home update about our IT Shoppers’ Stop Limited, “Deployment of Active Directory and Exchange Server 2003 or on the road to access security-enhanced presence and IM solutions without requiring infrastructure has helped us to reduce the operational cost Virtual Private Networking (VPN). inventory.” to a great extend.” Reduced Solution Deployment and Anil Shankar, Head Infrastructure, Shoppers' Improved Infrastructure Management Costs Stop The domain consolidation exercise has While the domain consolidation exercise created an IT architecture that is more helped optimize the IT platform at Shoppers’ reliable, scalable and always available. Stop, Systems Management Server 2003 has Furthermore, Active Directory and Group improved information on the current installed Policy in Windows Server 2003 provide a application base and its usage. This has centralized management infrastructure that enabled the IT staff to effectively manage and reduces solution deployment and redeploy available software at hand thereby administration time significantly. Says significantly reducing costs in this space. Gopakumar Panicker, Team Analyst, Shoppers’ Stop, “Over and above the Further with the Windows Server efficiencies offered by the Windows Server, technologies, the IT staff was assured of an Systems Management Server 2003 has easily available resource pool to dip into for
  4. 4. For More Information maintenance and administration. This is in Microsoft Windows Server For more information about Microsoft sharp contrast to previous mail system that System products and services, call the Microsoft demanded specially trained staff, difficult to For more information about the Microsoft Sales Information Center at (800) find and recruit. Concludes Anil Shankar, server product portfolio, go to: 426-9400. In Canada, call the Microsoft “Solutions recommended by the Microsoft www.microsoft.com Canada Information Centre at (877) Consulting Services’ team has helped reduce 568-2495. Customers who are deaf or operational overheads, with the overall hard-of-hearing can reach Microsoft text impact of allowing Shoppers’ Stop to run a telephone (TTY/TDD) services at (800) lean but efficient IT architecture.” 892-5234 in the United States or (905) 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com For more information about Shoppers' Stop Limited products and services, call +91-22-2880 8877 or visit the Web site at: www.shoppersstop.com Software and Services Hardware  Microsoft Server Product Portfolio  Intel Xeon 3.0 Dual core, dual processors, − Microsoft Windows Server 2003 4GB RAM − Microsoft Exchange Server 2003 (replaced Lotus Notes/ Domino release 5 on Windows 2000 Server) − Microsoft Systems Management Server 2003 − Microsoft Live Communication Server 2005 − Microsoft SharePoint Portal Server 2003 This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published April 2007

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