Microsoft India - Satyam Computer Services Case Study

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Satyam Computer Services Ltd. (Satyam) wanted a solution that would keep conflicts and system disruptions in check, minimize user downtime and inconvenience, and avoid exposure to security threats. The company decided to migrate to the Windows Vista® operating system by using deployment tools such as Windows® Deployment Services and Microsoft® Systems Management Server 2003. The deployment has helped the organization reduce internal IT management costs and the number of helpdesk calls while enhancing end-user security and productivity. Now, Satyam can add thousands more mobile devices to its network safely.

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Microsoft India - Satyam Computer Services Case Study

  1. 1. Windows Vista Customer Solution Case Study Technology Services Provider Improves Efficiency and Productivity Overview “By migrating to Windows Vista, Satyam has seen a Country or region: India Industry: Information technology significant reduction in IT management costs and the number of helpdesk calls from end users.” Customer Profile Nick Sharma, Senior Vice President, Infrastructure Management Services, Satyam Computer Services Satyam Computer Services Ltd. is a leading Ltd. global consulting and IT services company that provides end-to-end IT-enabled business solutions customized for a range Satyam Computer Services Ltd. (Satyam) wanted a solution that of key verticals and horizontals. Satyam’s Infrastructure Management Services would keep conflicts and system disruptions in check, minimize (Satyam IMS) Group provides internal user downtime and inconvenience, and avoid exposure to security management for Satyam and management services to enterprises across the globe. threats. The company decided to migrate to the Windows Vista® operating system by using deployment tools such as Windows® Business Situation Satyam wanted to completely automate its Deployment Services and Microsoft® Systems Management Server operating system deployment for the 2003. The deployment has helped the organization reduce internal centrally managed environment. It also wanted to reduce the cost and complexity IT management costs and the number of helpdesk calls while of deploying, managing, and supporting enhancing end-user security and productivity. Now, Satyam can add company desktops and laptops. thousands more mobile devices to its network safely. Solution Satyam migrated to the Windows Vista® operating system using Microsoft® technologies such as Microsoft Systems Management Server 2003, Business Desktop Deployment, and Windows® Deployment Services. Benefits  Lower IT management costs  Improved employee productivity  Superior mobility with enhanced security  Enhanced new user interface
  2. 2. Situation Satyam wanted to increases desktop and Satyam is a leading player in information laptop security and reduce the IT support "Using Windows Vista, technology services, delivering a complete users required. Therefore, Satyam decided to we’ll be able to shift suite of solutions that range from strategy consulting to designing solutions. Satyam’s migrate to a new operating system. more professionals to delivery network spans 55 countries, across portable computers, six continents. Nearly 50,000 dedicated and Solution highly skilled IT professionals work in Satyam decided to migrate to the Windows knowing that they can development centers in India, United States, Vista® operating system. “We chose to safely access the United Kingdom, United Arab Emirates, Canada, Hungary, Singapore, Malaysia, upgrade to the Windows Vista operating system because it makes it easy to find, information they need China, Japan, Egypt, Brazil, and Australia, and organize, and share information,” says from wherever they are." serve more than 558 global companies, including more than 163 Fortune 500 Srinivasu C, Global Head of Internal Infrastructure Management for Satyam. “It Nick Sharma, Senior Vice President, corporations. will also support our business as it grows, Infrastructure Management Services, Satyam with simple tools to add new PCs and lay the Computer Services Limited In Satyam, over 50,000 employees are foundation for next-generation technology.” working throughout the globe on different technologies. The company was using the Post-evaluation, the key reasons for Windows® 2000 Server with Service Pack upgrading to Windows Vista were these: (SP) 4 operating system and Windows XP SP2. The company uses different applications  It would help increase user productivity by that include both Microsoft® and non- making it easier to find and use Microsoft applications. Satyam uses non- information. Microsoft management software to push  It would help Satyam to create a better applications to clients and to manage connected, more collaborative, and more desktops and laptops. secure mobile work force.  It would help protect user data and secure the IT environment, and make it easier to Windows Vista Migration Highlights achieve compliance with regulations and Imaging, image hardening, and adding 20 applications to image 6 hours policies. Creating base Windows Vista image without applications and 3 hours  It would reduce the cost and complexity of drivers deploying, managing, and supporting Satyam’s desktops and laptops. Image deployment and user state restoration with 1 GB of data 2.5 hours per PC Setting up the infrastructure for migration 8 hours To help successfully upgrade to the new 30 applications were tested for compatibility, and two 16 hours Windows Vista operating system, the internal applications were remediated as part of this compatibility management division of Satyam’s testing Infrastructure Management Services (Satyam Pilot testing of the customized operating system image on five 1.5 hours IMS) Group teamed with Microsoft to assist desktops various departments to plan the migration, Number of machines targeted in the single shot 60 deployment, and ongoing management of its Building the lab for application compatibility testing 2 hours desktops and laptop environment.
  3. 3. Satyam, a Microsoft Gold Certified partner, Brooks, Corporate Vice President, Online “Microsoft created the used schedules, project plans, business Services and Windows Business Group, Application Compatibility cases, and an effectual process methodology Microsoft. “Satyam has also deployed to deploy Windows Vista. The significant Windows Vista across their own organization, Factory solution to Microsoft technologies used to deploy further evidence of their commitment to the connect enterprise Windows Vista were Business Desktop Windows Vista platform.” Deployment 2007, Windows Deployment Satyam’s experience in migrating its internal customers to partners Services, and Microsoft Systems users, coupled with the fact that it is engaged that have established Management Server 2003. in dozens of active ACF projects, make application compatibility Satyam IMS a perfect partner for Windows Satyam’s IMS Group provided end-to-end Vista deployment. and remediation solutions such as migrating the client services, and Satyam desktops and laptops, preserving the user state, and deploying the operating system Benefits Infrastructure with applications. For the migration, Satyam The implementation of Windows Vista has Management Services is used three methods of deployment: helped the company to achieve several one of the first Microsoft  Zero- touch installation, a completely critical business goals. partners in the world to automated deployment scheduled through Lower IT Management Costs offer it to customers.” Microsoft Systems Management Server “We expect Windows Vista zero-touch 2003. deployment and automated management Brad Brooks, Corporate Vice President, Online  Windows Deployment Services, a features to reduce our IT costs Services and Windows Business Group, deployment completely dedicated for bare significantly,” Sharma estimates. “By Microsoft metal scenarios (no operating system). migrating to Windows Vista, Satyam has  Lite-touch installation, a semi- seen a significant reduction in IT automated solution wherein the management costs and the number of deployment process needs to be initiated helpdesk calls from end users.” and the rest happens automatically. Improved Employee Productivity This initiative was successful in productively The powerful and integrated search managing migration and optimizing the capabilities in the Windows Vista operating Windows Vista deployment. Satyam rolled out system save users time by helping them find 2,320 systems in 13 working days with an just about anything on their PCs quickly. “The image size of 15 GB, including 20 enhanced desktop search capabilities in the applications as part of the image. Windows Vista operating system are making dramatic improvements in the way our “Microsoft created the Application employees find and use information,” Compatibility Factory (ACF) solution to Sharma says. connect enterprise customers to partners that have established application Superior Mobility with Enhanced Security compatibility and remediation services, and Windows Vista security features will help Satyam Infrastructure Management Services Satyam shift thousands more users to is one of the only six Microsoft partners in the portable computers, knowing that the data world to offer it to customers,” said Brad on those systems has enhanced protection.
  4. 4. “Using key Windows Vista security features like Windows BitLocker Drive Encryption, Network Access Protection and enhanced wireless security, we will be able to shift more workers to portable computers, knowing that they can safely access the information they need from wherever they are,” Sharma says. Enhanced New User Interface Windows Aero™ user interface provides better stability, improved user experience, richer visualization, and easier navigation. It offers a premium user experience that makes it easier to visualize and work with information and offers a smoother, more stable desktop experience. The “glass” effect allows the users to more easily focus on the content of a window, while providing better context for the surrounding elements on the desktop.
  5. 5. For More Information For more information about Microsoft products and services, call the Microsoft Windows Vista Sales Information Center at (800) Windows Vista can help your organization use 426-9400. In Canada, call the Microsoft information technology to gain a competitive Canada Information Centre at (877) advantage in today’s new world of work. Your 568-2495. Customers who are deaf or people will be able to find and use hard-of-hearing can reach Microsoft text information more effectively. You will be able telephone (TTY/TDD) services at (800) to support your mobile work force with better 892-5234 in the United States or (905) access to shared data and collaboration 568-9641 in Canada. Outside the 50 tools. And your IT staff will have better tools United States and Canada, please contact and technologies to enhance corporate IT your local Microsoft subsidiary. To access security, data protection, and more efficient information using the World Wide Web, go deployment and management. to: www.microsoft.com For more information about Windows Vista, For more information about Satyam go to: products and services, call the Satyam www.microsoft.com/windowsvista Sales Information Centre at (800) 426-9400 or visit the Web site at: www.satyam.com To help make migrating to Windows Vista easier, Microsoft has created the Application Compatibility Factory (ACF) that connects its enterprise customers with selected partners that deliver high volume, low cost application compatibility and remediation services. For more information about Application Compatibility Factory, go to: technet.microsoft.com/en- us/windowsvista/bb510132.aspx Software and Services  Microsoft Server Product Portfolio  Technologies − Windows 2000 Server SP4 − Microsoft .NET Framework 2.0 − Microsoft Systems Management Server − Business Desktop Deployment 2007 2003 SP2 − Windows Deployment Services  Windows Vista Hardware 3 GHz processor, 1 GB of RAM, 512 KB cache, 80 GB hard disk This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published August 2008

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