Microsoft India - BIAL Case Study


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BIAL wanted to take advantage of the latest technologies and therefore decided to upgrade its computers (desktops and laptops) to the Windows® 7 operating system. The new system is faster to deploy and reduces costs. BIAL now enjoys the new operating system’s enhanced security features and streamlined management. By deploying the Windows® 7 operating system, the company can offer its highly mobile workforce a better link to corporate resources, while increasing employee productivity.

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Microsoft India - BIAL Case Study

  1. 1. Windows 7 Customer Solution Case Study Bangalore International Airport Limited (BIAL) Tightens Security, Reduces Costs with New Operating System Overview “BIAL has achieved enhanced data Country or Region: India Industry: Aviation security, improved efficiency and better IT management. In-built security features of Customer Profile Bangalore International Windows 7 provide greater cost saving Airport Limited (BIAL) is committed to establishing the benefits to BIAL which otherwise would new Bengaluru International have spent 20 percent more on USB Airport as India’s leading airport in terms of quality and encryption and third party VPN software efficiency and set a benchmark for the future commercial development of BIAL wanted to take advantage of the latest Indian airports. technologies and therefore decided to upgrade its Business Situation computers (desktops and laptops) to the Windows® 7 BIAL required a simplified IT operating system. The new system is faster to deploy environment that would improve IT management, and reduces costs. BIAL now enjoys the new enhance security and also operating system’s enhanced security features and optimize user experience. streamlined management. By deploying the Windows® Solution 7 operating system, the company can offer its highly BIAL decided to upgrade its computers to the Windows® 7 mobile workforce a better link to corporate resources, operating system in order to while increasing employee productivity. ease management and tighten security. Benefits • Enhanced security • Reduced costs by 25 percent • Increased employee productivity
  2. 2. Situation upgrade the operating system Bangalore, the IT capital of India to maintain support from now has an international airport Microsoft and take advantage on par with global standards. of the latest Microsoft The Bengaluru International innovations. Airport has earned the city of Bengaluru the unique distinction Apart from simplifying its of becoming the regional hub computer environment, BIAL for South India. also wanted stronger operating system security features to BIAL, the owner and operator of keep its computers safe. The the new Bengaluru International company wanted a mechanism Airport, is a public limited to control application usage company, registered under the among employees. Indian Companies Act. A private-public venture, the “We knew that the project realized so far and the advancements in security and upcoming phases are being management functionality built and will be operated by the would make a positive company for the next 30 years difference,” says S. Francis with an option to continue for Rajan, Head ICT, BIAL. “What another 30 years. we also wanted was a seamless mechanism for BIAL is committed to establishing connectivity to establishing the new Bengaluru corporate data and resources International Airport as India’s for employees on the move. leading airport in terms of Additionally, we wanted to quality and efficiency and boost employee productivity setting a benchmark for the with features that promote user future commercial development efficiency.” of Indian airports. The airport is built and operated on par with To lay the foundation for future international standards. growth, BIAL wanted to improve IT management, BIAL has approximately 500 enhance security, and also PCs (desktops & laptops), optimize user experience. which run the Windows XP operating system. Solution BIAL believes in keeping pace In May 2009, BIAL learned with the latest of technology. about an opportunity to become The company had long run the an early adopter of the Window XP operating system Windows 7 operating system. but realized that it needed to When Microsoft made the
  3. 3. “Overall, we found Windows 7 operating system computers remotely that are available, BIAL swiftly deployed connected to the Internet. that Windows 7 the software on 75 computers across its office. Windows 7 BIAL also took advantage of increases simplifies the way you use your new deployment efficiencies in convenience. Our PC, and the way your PC Windows 7, with LiteTouch connects with the world. deployment using Microsoft colleagues Deployment Toolkit 2010 which As part of its upgrade, BIAL includes features such as hard experienced better evaluated several Windows 7 link migration in User State system features. Migration Tool (USMT), which enables the IT staff to leave performance and For enhanced security, BIAL data on a computer while the evaluated and deployed the operating system is being responsiveness BitLocker drive encryption and replaced with Windows 7. Using with Windows 7, BitLocker To Go features in USMT can help improve and Windows 7. It also used simplify the migration process. enhancing BitLocker drive encryption to safeguard data on hard drives, To provide users a rich and productivity.” while using BitLocker To Go to intuitive operating system that Marcel Hungerbuehler, CEO , encrypt removable drives, would help increase employee BIAL without having to use and productivity, BIAL used some manage third-party encryption other Windows 7 features software. including Search Federation - to quickly locate information on With AppLocker, administrators their computer, Jump Lists - can control the software that which automatically populates runs on the corporate network, recently or regularly used ensuring that only authorized documents on the Start menu applications are accessed or and Windows taskbar, and the installed. Aero desktop experience. The Snap, Shake, and Peek features Since BIAL has deployed in Windows 7 make it easier to Windows Server® 2008 R2 navigate among multiple operating system in its server documents, allowing side-by- environment, it can now take side comparison and intuitive advantage of the DirectAccess window sizing. feature in Windows 7. With DirectAccess, users will be able “Overall we have found the to connect to the corporate deployment process for network while on the move, Windows 7 to be faster and without having to rely on a VPN, smoother than that of previous and the IT department will be operating systems,” says Mr. able to monitor and manage Rajan. “Installation took
  4. 4. approximately 40 percent less “Having a scalable encryption time than the previous solution included in the deployment, which represents operating system is valuable,” a savings of approximately U.S. says Mr. Rajan. “We’ve found $ 2777.” BitLocker-To-Go to be critical for us in ensuring that sensitive, BIAL plans to upgrade its customer-related data can’t remaining computers by be used maliciously.” December 2009. Reduced Costs by 25 Percent Because of the built-in features Benefits of Windows 7, BIAL looks As a result of using Windows 7, forward to reducing costs BIAL has benefited from faster significantly. Features such as deployment times, enhanced IT DirectAccess, and BitLocker security, reduced IT reduce costs and deliver management work, and tangible value to its customers. increased employee productivity. “This upgrade demonstrates enormous cost-saving benefit,” “Windows 7 is what a modern says Mr. Rajan. “We have managed desktop should be ultimately saved 25 percent of and we’re seeing for ourselves our costs as compared to that Windows 7 offers great procurement of third party advantages for both users and encryption and VPN software.” IT administrators,” says Sharan, Sr. Manager Enterprise, Increased Employee Productivity BIAL. The company’s employees are more productive as a result of Enhanced Security features such as federated Safeguarding its confidential search functionality improved information and intellectual screen management property is of primary concern capabilities, jump lists, and to BIAL. It can use BitLocker for ability to control their own full-volume drive encryption to settings have had a positive help protect its data in the impact on their productivity. event of a lost or stolen computer. Using BitLocker-To- “We’ve received excellent Go, BIAL can extend encryption feedback about the various to its removable storage features that help our users get devices, such as USB thumb their work done. It’s faster and drives. easier for users to find the information that they’re looking for,” says Mr. Rajan.
  5. 5. According to Marcel Hungerbuehler, CEO, BIAL, “Overall, we found that Windows 7 increases convenience. Our colleagues experienced better system performance and responsiveness with Windows 7, helping to increase productivity by 10 percent.”
  6. 6. For More Information For more information about Windows 7 Microsoft products and Faster and more reliable: services, call the Microsoft Window 7 will help your Sales Information Center at organization use information (800) 426-9400. In Canada, technology to gain a call the Microsoft Canada competitive advantage in Information Centre at (877) today’s new world of work. 568-2495. Customers who Your people will be able to be are deaf or hard-of-hearing more productive anyway. You can reach Microsoft text will be able to support your telephone (TTY/TDD) services mobile work force with better at (800) 892-5234 in the access to shared data and United States or (905) collaboration tools. And your IT 568-9641 in Canada. Outside staff will have better tools and the 50 United States and technologies to enhance Canada, please contact your corporate IT security, data local Microsoft subsidiary. To protection, and more efficient access information using the deployment and management. World Wide Web, go to: For more information about Windows 7, go to: For more information about BIAL products and services, windows-7 visit the Web site at: Software and Services • Windows • Windows 7 Enterprise This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published October 2009