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Microsoft Dynamics CRM - Accelerator Analytics Datasheet


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Microsoft Dynamics CRM - Accelerator Analytics Datasheet

  1. 1. Analytics MICROSOFT DYNAMICS CRM ACCELERATOR Gain a 360-degree view of your customers and build Microsoft Dynamics CRM stronger relationships with every interaction Accelerators Turn your customer data into actionable insight with reporting, analytics, and visualizations Accelerate your people that are easy to use. The Analytics CRM Accelerator for Microsoft Dynamics® CRM business with new and software provides companies with a full-featured analytics platform that spans marketing, enhanced capabilities sales, and customer service, helping people to improve customer satisfaction, gain customer loyalty, and increase profitability with every interaction. Built on Microsoft SQL Server® and Accelerate your business utilizing SQL Server analytics and reporting, Microsoft Dynamics CRM enables customers to create, tune, and configure their analytics solutions using existing resources. with solutions that meet your needs Accelerate your environment with rapid deployment and seamless integration Microsoft Dynamics CRM Analytics help you make the most of your valuable data by delivering it to end users in a way that’s easy for them to use Analytics for marketing, sales, and customer service Microsoft Dynamics CRM analytics provide your people with business intelligence that’s built into the context of the work they do every day.  Enable your marketing people to make better decisions with access to deep customer segmentation and campaign performance metrics.  Enable your sales people to accurately forecast and drive revenue, so that you can improve the bottom line.  Give service personnel fast access to customer data so that they can provide superior service and improve the customer experience.
  2. 2. Microsoft Marketing Analytics Dynamics CRM Demonstrate Return on Investment (ROI): Closely monitor marketing performance so Accelerators you can adjust your strategy accordingly. Optimize Your Marketing Spend Identify underperforming campaigns in real Microsoft Dynamics CRM time and optimize resource allocation. Accelerators broaden the Facilitate Team Collaboration value of Microsoft Drive team collaboration around common Dynamics CRM by goals with real-time communications. seamlessly providing Deliver Marketing Insight to Desktops Keep your marketing people informed and Deliver customer segmentation and campaign additional features and up-to-date with dashboard views of metrics analysis to your marketing professionals so they capabilities at no and key performance indicators (KPIs). can optimize campaign performance extra cost. Build Customer Loyalty Build more effective customer reward and retention programs based on deep customer segmentation and analytics. Improve Response and Conversion Rates Direct your resources at those targets most likely to respond and convert with insight into pipeline characteristics and customer buying patterns. Sales Analytics Improve Sales Revenue Monitor the ongoing performance of sales and help drive effective decision making. Drive Personal Productivity Focus sales talent at each stage of the sales process and employ proven techniques. Increase Close Rates Identify and implement best practices that foster consistency and improve execution. Develop Accurate Forecasts Mitigate risk by gaining early and accurate Give your sales people access to accurate insight into projected sales performance so forecasts and pipeline analytics so they can that you can make better-informed improve sales revenue strategic decisions. Shorten Sales Cycle Times Eliminate wasted time by providing sales reps with full visibility into the sales process with easy-to-use sales dashboards, scorecards, and performance indicators. Expand Deal Size Make it easy for your sales people to find and apply individually-tailored cross-sell and up-sell opportunities to your customers with embedded sales guidance.
  3. 3. The Microsoft Dynamics Customer Service Analytics CRM Analytics Drive Customer Satisfaction Accelerator includes: Closely monitor customer service and support processes with a simple scorecard view that makes it easy to identify and Sales, service, and mitigate issues proactively. operations dashboards Contain Customer Service Costs Microsoft Office More easily identify and prioritize cost- saving opportunities so you can take PerformancePoint® Server effective action and improve the efficiency 2007 scorecards of customer service over time. Identify issues to optimize your service Generate Revenue performance and improve customer satisfaction Additional ready-to-use Provide customer service reps with with service analytics, dashboards, and KPIs CRM reports embedded cross-sell offers that are tailored to the needs and preferences of individual customers. Key performance indicator Streamline Case Resolution (KPI) monitoring Proactively educate service staff on how to address top issues by identifying the most common service requests and continually updating your knowledge base. Predictive analytics Increase Call Center Efficiency Use in-depth analytics to monitor your service processes and identify top opportunities to improve the efficiency of your call centers. Improve Service Rep Productivity Improve average speed of answer (ASA), average handle time (AHT), first call resolution (FCR), and ultimately customer satisfaction (CSAT) by monitoring service processes so you can continually refine them over time. Embedded Analytics Put predictive analytics and dashboards where your users can see and use them on a regular basis. Give your people access to contextual insight so they can make better informed decisions that positively impact the bottom line. Embedded analytics in Microsoft Dynamics CRM put relevant insight into the hands of end users when and where they need it
  4. 4. PERFORMANCE MANAGEMENT Provide dynamic visibility into business performance, key metrics, and financial forecasts to people across your organization so they can identify opportunities to improve the way you do business. Microsoft Dynamics CRM gives you real-time insight into business performance so you can drive continual improvement across the organization. REPORTING Empower end users to access and share customer information promptly and easily so they can make better-informed decisions and find creative ways to improve the business. Microsoft Dynamics CRM gives your people access to a wide range of reports out of the box, as well as wizard-based tools that let them create and share reports quickly and easily. DRILL-DOWN ANALYSIS Let your people dig into the data and find the information they need to achieve excellence in marketing, sales, and service. Microsoft Dynamics CRM gives you the tools you need to segment customers, forecast sales, and discover hidden buying trends using familiar analytic tools, such as Microsoft Office Excel® 2007 spreadsheet software and online analytic processing (OLAP). PREDICTIVE GUIDANCE Analyze trends and predict customer behavior with predictive analytics, data mining, and advanced algorithms so you can make the right offer at the right time. Microsoft Dynamics CRM is built on the SQL Server Analysis Services giving you native integration with a fully-featured analytic platform and tool set. VISUALIZATION Enable your people to make better-informed decisions quickly by delivering actionable information directly to end-user desktops. Microsoft Dynamics CRM gives your people visual insight into business performance with Web-based dashboards, scorecards, and KPIs that combine data from multiple sources into a single view. To download the Analytics CRM Accelerator The Analytics CRM and other accelerators for Accelerator for Microsoft Dynamics CRM lets your Microsoft Dynamics CRM, people work directly in visit the following Web site: familiar tools such as Office Excel 2007 MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, the Microsoft Dynamics logo, Excel, PerformancePoint, and SQL Server are trademarks of the Microsoft group of companies.