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Workplace environment ethical_decision_making

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Workplace environment ethical_decision_making

  1. 1. Ethical Decision Making
  2. 2. Ethical Decisions
  3. 3. Ethical Decisions• Protect the company’s reputation
  4. 4. Ethical Decisions• Protect the company’s reputation• Build customer confidence and trust
  5. 5. Ethical Decisions• Protect the company’s reputation• Build customer confidence and trust• Grow and retain customers
  6. 6. Ethical Decisions• Protect the company’s reputation• Build customer confidence and trust• Grow and retain customers• Attract and retain top talent
  7. 7. Ethical DecisionsMost unethical business practices aremade by basically honest people whoface great pressures to perform.
  8. 8. Challenges to Ethical Behavior• External Pressures• Self-Imposed Pressures• Ignorance
  9. 9. External PressuresPressure that often comes frommanagement or demanding customers.
  10. 10. External PressuresExamples:• “Results are all that matter.”• “No one really cares how you get it done; just get it done.”• “Be a team player.”
  11. 11. External PressuresIt’s your duty to help unreasonablecustomers understand what can andcan’t be done.
  12. 12. External PressuresHelp set customer expectations atrealistic levels.
  13. 13. External PressuresSome promises initially reduceconflict, but they eventually lead toless customer satisfaction and trust.
  14. 14. Self-Imposed PressuresPressure on people to do more withless and adjust quickly to change.
  15. 15. Self-Imposed PressuresCause people to cut corners andengage in selfish behavior.
  16. 16. Self-Imposed PressuresPeople tell managers what they wantto hear, instead of the truth.
  17. 17. Self-Imposed PressuresWinning at any cost can cause damageto you and your company’s reputation.
  18. 18. IgnoranceIgnorance of law is not an acceptableexcuse in a court of law.
  19. 19. IgnoranceIgnorance of company’s businessconduct is not an acceptable excuse forunethical business practices.
  20. 20. IgnoranceIt’s your responsibility to know and tofollow your company’s businessconduct, practices and applicablefederal laws.
  21. 21. IgnoranceAs a manager, it’s your responsibility todemonstrate proper conduct that fostersthe same behavior from employees.
  22. 22. Ethical DecisionsBe prepared to deal with externalpressures, self-imposed pressures andignorance on a day-to-day basis.
  23. 23. Ethical Decision Model
  24. 24. Ethical Decision Model• Is it legal?
  25. 25. Ethical Decision Model• Is it legal?• Does your decision follow company policies?
  26. 26. Ethical Decision Model• Is it legal?• Does your decision follow company policies?• Does your decision follow company management practices?
  27. 27. Ethical Decision Model• Does your decision violate any ethical values?
  28. 28. Ethical Decision Model• Does your decision violate any ethical values?• Does your decision violate your personal values?
  29. 29. Is It Legal?
  30. 30. Is It Legal?• Determine the relevant law
  31. 31. Is It Legal?• Determine the relevant law• Reveal the court interpretation of it
  32. 32. Is It Legal?• Determine the relevant law• Reveal the court interpretation of it• Determine how the law deals with it
  33. 33. Is It Legal?• Determine the relevant law• Reveal the court interpretation of it• Determine how the law deals with it• Determine the chances of going to court
  34. 34. Is It Legal?U.S. laws have been passed to ensure:• Uninhibited competition• A free marketplace• Protection of workers• Consumers’ rights
  35. 35. Is It Legal?Specific laws deal with:• Foreign corrupt practices of U.S. multinationals
  36. 36. Is It Legal?Specific laws deal with:• Foreign corrupt practices of U.S. multinationals• Contract dealings with the U.S. government
  37. 37. Is It Legal?Specific laws deal with:• U.S. antitrust and unfair competitive practices laws
  38. 38. Is It Legal?Specific laws deal with:• U.S. antitrust and unfair competitive practices laws• Local government laws and regulations
  39. 39. Is It Legal?It’s your responsibility to know lawsand regulations that relate to yourcompany and job.
  40. 40. Guidelines#1 - Obey the law.
  41. 41. Guidelines#2 - If you’re not sure it’s legal, don’t do it!
  42. 42. Guidelines#3 - When in doubt, seek advice from your legal department.
  43. 43. Company Policy
  44. 44. Company PolicyYour decisions must comply with yourcompany’s code of ethical conduct.
  45. 45. Company Policy• What is the published policy?
  46. 46. Company Policy• What is the published policy?• What is the intent of this policy?
  47. 47. Company Policy• What is the published policy?• What is the intent of this policy?• Is the alternative in conflict with these policies?
  48. 48. Company PolicyCompanies have polices to ensureemployees know what treatment toexpect and what the company expectsfrom them.
  49. 49. Company PolicyYou need to be familiar with yourcompany’s code of ethical conduct.
  50. 50. Management Practices
  51. 51. Management Practices• How have issues been handled in the past?
  52. 52. Management Practices• How have issues been handled in the past?• What actions took place?
  53. 53. Management Practices• How have issues been handled in the past?• What actions took place?• How would you feel describing this action to your peers or boss?
  54. 54. Management Practices• Is the decision in accord with the company’s strategic principles?
  55. 55. Management Practices• Is the decision in accord with the company’s strategic principles?• Would you have to falsify or omit the action on any internal reports?
  56. 56. Management Practices• Is the decision in accord with the company’s strategic principles?• Would you have to falsify or omit the action on any internal reports?• How would you feel if it would be published in the company newspaper?
  57. 57. Management PracticesManagement practices characterize acompany’s style and culture.
  58. 58. Management PracticesCompany policies can’t spell out theappropriate response for every situation.
  59. 59. Management PracticesUnethical acts usually can’t stand thetest of disclosure or possible scrutiny.
  60. 60. Ethical Values
  61. 61. Ethical Values• Who benefits and who is harmed?
  62. 62. Ethical Values• Who benefits and who is harmed?• How are the benefits and negative burdens distributed?
  63. 63. Ethical Values• Who benefits and who is harmed?• How are the benefits and negative burdens distributed?• Are anyone’s rights negatively affected?
  64. 64. Ethical Values• Does this alternative coerce, deceive or exploit people to advance your interests?
  65. 65. Ethical Values• Does this alternative coerce, deceive or exploit people to advance your interests?• How would this be described in the media?
  66. 66. Ethical Values• Does this alternative coerce, deceive or exploit people to advance your interests?• How would this be described in the media?• Does it help or hinder the corporate image or goodwill?
  67. 67. Stakeholders• Employees• Stockholders• Customers• Vendors• General Public
  68. 68. Ethical ValuesConsider the consequences ofyour decisions.
  69. 69. Ethical ValuesWould you find your actionacceptable if it were done to you,rather than by you?
  70. 70. Personal Values
  71. 71. Personal Values• Does this decision conflict with what you think is right and wrong?
  72. 72. Personal Values• Does this decision conflict with what you think is right and wrong?• Are you betraying the interests of those you’re paid to represent?
  73. 73. Personal Values• Does this decision conflict with what you think is right and wrong?• Are you betraying the interests of those you’re paid to represent?• Would you feel comfortable telling your family this?
  74. 74. Personal ValuesLook at the value system you haveconstructed for yourself as a guide foryour decisions.
  75. 75. Personal ValuesEthics is about personal choice.
  76. 76. Personal Values• How you choose to deal with others
  77. 77. Personal Values• How you choose to deal with others• How you choose to be regarded
  78. 78. Personal Values• How you choose to deal with others• How you choose to be regarded• How you choose to live your life
  79. 79. Personal Values• How you choose to deal with others• How you choose to be regarded• How you choose to live your life• Who you choose to be
  80. 80. Ethical Decision Making

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