The 1% Toolbox
• Ticket Views
• Ticket Rules
• Custom Attributes
• Custom Forms
• Plugins
The 1% Toolbox
• Ticket Views
• Ticket Rules
• Custom Attributes
• Custom Forms
• Plugins
Creative Helpdesk Flows
•

Check In – Checkout

•

New Employee Onboarding

•

SLAs

•

Change Management:
http://www.slid...
Reports
• Tickets by device - community.spiceworks.com/reports/2530, /2861
• Ticket count by user - /1028, /1138
• Time sp...
Plugins
• Ticket Check Lists - community.spiceworks.com/plugin/737
• Subcategories - /513
• Help Desk PowerPack - /457
Spiceworld 2013: Creative Ways to Use the Spiceworks Help Desk
Spiceworld 2013: Creative Ways to Use the Spiceworks Help Desk
Spiceworld 2013: Creative Ways to Use the Spiceworks Help Desk
Spiceworld 2013: Creative Ways to Use the Spiceworks Help Desk
Spiceworld 2013: Creative Ways to Use the Spiceworks Help Desk
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Spiceworld 2013: Creative Ways to Use the Spiceworks Help Desk

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Some different techniques for using the Spiceworks Help Desk to do workflows that are not supported out of the box. Most of this presentation was a demo, but the slides have links to useful slides, reports, and plugins.

Published in: Technology, Business
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  • Spiceworld 2013: Creative Ways to Use the Spiceworks Help Desk

    1. 1. The 1% Toolbox • Ticket Views • Ticket Rules • Custom Attributes • Custom Forms • Plugins
    2. 2. The 1% Toolbox • Ticket Views • Ticket Rules • Custom Attributes • Custom Forms • Plugins
    3. 3. Creative Helpdesk Flows • Check In – Checkout • New Employee Onboarding • SLAs • Change Management: http://www.slideshare.net/spiceworks/using-spiceworks-for-change-control-justin-davison-r-j-lee-group • Advanced Reporting/Alerting
    4. 4. Reports • Tickets by device - community.spiceworks.com/reports/2530, /2861 • Ticket count by user - /1028, /1138 • Time spent per user - /3240 • Time spent per device - /3241
    5. 5. Plugins • Ticket Check Lists - community.spiceworks.com/plugin/737 • Subcategories - /513 • Help Desk PowerPack - /457

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