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Human Resources


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Human Resources

  1. 1. Human Resources
  2. 2. The Bread Basket <ul><li>Question 1: Unskilled: Dishwashers/Kitchen Help </li></ul><ul><li>Semiskilled: Cashier </li></ul><ul><li>Skilled: Cake Decorator </li></ul><ul><li>Professional: Accountant and Baker. </li></ul><ul><li>Question 2: Due to the city’s community college there are likely trained bakers. But bakeries may be popular, which mean the good bakers could be already working. </li></ul><ul><li>Question 3: Average Labour cost = $500/1000 = 0.5 cents </li></ul><ul><li>Question 4: It could be beneficial considering employees are usually more productive after a break. Also if the employers are worried about productivity they many want to invest in more efficient equipment. </li></ul><ul><li>Question 5: Usually when a company’s reputation improves the number of customers increase. By paying more for a qualified baker the Bread Basket can gain this cost back by charging more. </li></ul><ul><li>Question 6: Giving her an extra break, air-conditioning the kitchen, letting her go home early, a few days extra vacation, an additional assistant. </li></ul>
  3. 3. Creating a Positive Attitude in the Workplace <ul><li>Compensation: </li></ul><ul><li>The most important consideration for employees is usually the amount of money they are paid, or compensation. </li></ul><ul><li>Compensation is affected by supply and demand. The greater the demand for a skill, the higher the compensation. </li></ul><ul><li>Compensation can take many forms. </li></ul>
  4. 4. Compensation <ul><li>Hourly Wages: </li></ul><ul><li>Most common method of payment. Ranges from minimum wage to hundreds of dollars. </li></ul><ul><li>Minimum wage is the lowest hourly wage an employer can pay an employee. </li></ul><ul><li>Most employees will receive overtime if they work more than their regular hours or on holidays. </li></ul>
  5. 5. Compensation <ul><li>Salary: </li></ul><ul><li>A fixed amount of money that employees receive on a regular schedule. </li></ul><ul><li>Often expressed in a yearly amount and no overtime is paid. </li></ul>
  6. 6. Compensation <ul><li>Salary Plus Commission: </li></ul><ul><li>In sales jobs (especially retail) employers pay the employee a percentage of his or her sales. </li></ul><ul><li>This is called commission . It is an incentive that encourages employees to work harder. </li></ul>
  7. 7. Compensation <ul><li>Straight Commission: </li></ul><ul><li>Based solely on the employee’s sales. </li></ul><ul><li>Usually offered to people in wholesale businesses or large industries. Also high-priced items. </li></ul>
  8. 8. Compensation <ul><li>Incentive Bonus: </li></ul><ul><li>A bonus is a reward for good performance. AKA “variable pay” </li></ul><ul><li>If an employee meets his sales quotas he or she may receive a bonus (extra money, a trip) </li></ul>
  9. 9. Compensation <ul><li>Performance-Based Pay: </li></ul><ul><li>Calculated on the amount of a particular product that an employee can make. AKA piecework . </li></ul><ul><li>Found in the clothing industry. Rewards skill and speed. </li></ul><ul><li>Some employers abuse this system. One example is sweatshops . Here wages are low and working conditions are poor. </li></ul>
  10. 10. Compensation <ul><li>Fee for Service: </li></ul><ul><li>Found in construction, catering, and cleaning business. </li></ul><ul><li>They provide an estimate for a job including costs and profit. </li></ul><ul><li>Usually a written contract is signed between the two parties. </li></ul>
  11. 11. Compensation <ul><li>Royalty or Licensing Fee: </li></ul><ul><li>Payment for the use of ideas and creativity. (Authors, song writers, inventors) </li></ul><ul><li>Those who pay for your idea ( the licensee ) assumes all risk. </li></ul>
  12. 12. Health and Safety <ul><li>Federal and Provincial laws require businesses to provide a healthy and safe work environment . </li></ul><ul><li>Business must do this legally, but why else should they do this? </li></ul>
  13. 13. Health and Safety <ul><li>Health: </li></ul><ul><li>Business lose in two ways when an employee is sick. </li></ul><ul><li>First they lose the worker’s productivity and skill. Second they must provide sick pay . </li></ul><ul><li>Because businesses benefit from healthy employees, many companies offer wellness programs. </li></ul><ul><li>These programs promote physical and emotional well-being of employees to help reduce absenteeism. </li></ul>
  14. 14. Health and Safety <ul><li>Safety: </li></ul><ul><li>Legislation such as the Canada Labour Code is intended to prevent accidents and injuries at work. </li></ul><ul><li>Employers must ensure all equipment is safe and proper training is given. </li></ul><ul><li>Employers all must ensure dangerous chemicals are properly stored. The workplace is free from hazards, and first aid equipment and training are provided. </li></ul><ul><li>If an employee is injured on the job, a workers’ compensation board pays the employee while he or she is recovering. </li></ul>
  15. 15. Role of the Human Resource Manager <ul><li>Need for a new Employee: </li></ul><ul><li>HR manager determines how many employees are needed when a company opens or expands. </li></ul><ul><li>They forecast employee turnover . The rate employees leave the firm. </li></ul><ul><li>When a vacancy occurs the HR manager first looks within the company to fill the position. </li></ul>
  16. 16. Role of the Human Resources Manager <ul><li>Looking for the Right Employee : </li></ul><ul><li>Depends on the type of job. </li></ul><ul><li>Recruit at a University, Advertise in a newspaper, HRDC, Workopolis, Company’s web site, Co-op student, Employee referral. </li></ul>
  17. 17. Role of the Human Resources Manager <ul><li>The Application Process and Interview: </li></ul><ul><li>HR department receives applications, resumes, and cover letters. </li></ul><ul><li>The next step is an interview. Done by the HR manager and usually a departmental manager. </li></ul><ul><li>The interview is done to determine the applicant’s personality, work habits, interests. </li></ul>
  18. 18. Role of the Human Resources Manager <ul><li>Job Training: </li></ul><ul><li>HR department coordinates orientation and training for all new employees. </li></ul><ul><li>During this time new employees learn the business policies on compensation, work hours, benefits, rules, dress codes, health and safety procedures. </li></ul><ul><li>Many companies offer ongoing training. </li></ul>
  19. 19. Role of the Human Resources Manager <ul><li>Keeping Good Employees: </li></ul><ul><li>Employers invest in employees and want to keep them. High employee turnover can be costly. </li></ul><ul><li>Many Employers offer a range of perks for employees. </li></ul>
  20. 20. Role of the Human Resources Manager <ul><li>Departures, Dismissals, Retirement: </li></ul><ul><li>Departures: An employee leaves voluntarily. </li></ul><ul><li>Dismissals: An employee is not fulfilling their duties and is dismissed. </li></ul><ul><li>-Corrective interview: The employer and employee discuss problems and make a plan to improve </li></ul><ul><li>-Employee layoff: Companies may need to cut back expenses and lay off workers, usually based on seniority. </li></ul><ul><li>-Severance package: This is a final payment given to a dismissed employee. </li></ul><ul><li>Retirement: When an employee voluntarily withdraws from the labour market. A pension provides income when an individual is no longer working. </li></ul>
  21. 21. Rights in the Workplace <ul><li>List some right that employees have: </li></ul><ul><li>Many employee rights are based on the Universal Declaration of Human Rights. </li></ul><ul><li>The provincial and federal governments have employment standards. </li></ul><ul><li>Each province also has human rights legislation. This makes it illegal to harass or discriminate based on gender, race, religion, age, etc. </li></ul><ul><li>What is Discrimination? </li></ul><ul><li>What is Harassment? </li></ul>
  22. 22. Rights in the Workplace <ul><li>The Rights of the Employer: </li></ul><ul><li>Employers can hire, dismiss, and promote employees. </li></ul><ul><li>Require specific job-related experience or qualifications. </li></ul><ul><li>Establish salary and wage scales. </li></ul><ul><li>Require employees to follow defined policy and procedures. </li></ul>
  23. 23. Organization and Management <ul><li>Organizational Structures: </li></ul><ul><li>Organization: A business organization is designed to acquire, store, transform and distribute goods and services. </li></ul><ul><li>Organization Charts: Graphically shows how the company is structured. </li></ul><ul><li>Work Teams: Many businesses are adopting a work-team organizational approach. A work team is made up of qualified people from different departments in the organization. </li></ul>
  24. 24. How Management Functions <ul><li>Management: Tries to achieve a company’s goals by deciding how best to use the business’s human, financial, and material resources. </li></ul><ul><li>Management performs five major functions for any business; planning, organizing, directing, controlling, and staffing. </li></ul>
  25. 25. How Management Functions <ul><li>Planning: The process of setting and working to achieve both short-term and long-term goals. </li></ul><ul><ul><ul><ul><li>Long-term goals of any business is to maximize profits. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Short-term goals are often expressed as sales or income targets. </li></ul></ul></ul></ul><ul><li>Organizing : Each Department within a company has its own manager, who is responsible for organizing the department. </li></ul><ul><ul><ul><ul><li>That manager determines tasks and duties for the department and ensures each employee is aware of his or her role. </li></ul></ul></ul></ul>
  26. 26. How Management Functions <ul><li>Directing: Directing is also called leading. There are two main types of leaders. </li></ul><ul><ul><ul><ul><li>Autocratic leaders: Do not allow employees to participate in decision making. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Democratic leaders: Provide opportunities for employees to contribute to the decision – making process. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Motivating: Motivation means different things to different people. A skillful manager discovers best how to motivate each employee. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Communicating: A good leader communicates directions, corporate values, plans and goals clearly and effectively. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Empowerment: Empowering employees by giving them more responsibility and decision making power. </li></ul></ul></ul></ul>
  27. 27. How Management Functions <ul><li>Controlling: The method managers use to increase, maintain, or decrease the resources that they are allocated. </li></ul><ul><li>Staffing : Large companies can have an entire department devote to staffing and other HR functions. In smaller businesses, the owners usually perform the HR functions. </li></ul>