1.
Myplanningworld
Consultancy Services
Frequently Asked Questions
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2.
An Addendum to our Company Introduction
This presentation constitutes an Addendum to our Company
Introduction Presentation.
We have answered questions as if you were asking them as our
prospect. Some questions are merely statements so kindly treat our
response below as our answers. Questions are in the headline in red
and answers are in black at the bottom.
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3.
We don’t know you well. Why should we hire
you? Why should we bother? It seems risky.
• We provide “Customised Project Planning Solutions” in Primavera P6 in the
resources, buildings & construction industries in Perth. If this is not you are
after or you may need, please do not bother.
• Please visit our LinkedIn profile https://au.linkedin.com/in/madhubarai and
website www.myplanningworld.com/home to know us better.
• You should hire us “If you are stuck with your project and just hoping if
someone could show you the light through project planning” and looking
for the services that we offer. Our solutions are affordable & tailored to
your needs on as & when required basis and competitively priced.
• “Our worst miseries lie in anticipation, most of which never happen”- so
don’t anticipate the risk, measure & evaluate it with facts & figures.
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4.
We use different softwares, not impressed with
Primavera. We think its expensive & complex.
• There is no pride or glory in using so many different tools if you can
use just one for all your projects.
• Primavera may appear expensive & complex to you if you start doing
everything by yourself. However its output reports are not as complex
as you might think.
• We offer customised solutions tailored to your needs which brings
down the cost as you would normally incur by retaining someone
throughout the duration of the project.
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5.
How many people work in your company?
• As many as you need
• Do you hire or retain people and pay them without having work for
them? No company would in the long run.
• We hire resources on as & when required basis to minimise overhead
& cost to our clients.
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6.
Do you do everything in Primavera?
• No
• Primavera is a vast suite of applications & we only provide services
using the Project Management Professional module.
• Its other modules such as Timesheet, EPPM, Risk Analysis etc. are
generally used on large projects which require constant resource
deployment to monitor project progress whereas we provide
customised solutions on as & when required basis.
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7.
Our projects are in the pipeline at this stage
so check back later.
• Have you considered “Early Consultant Involvement”? Hiring us right
from the beginning of the Feasibility/Tender on as & when required
basis can go a long way ensuring project success.
• We can provide our CV Licensing service which would allow you to
submit Tenders or Proposals with our CV & assure your client that you
have got professional project planning in place & not just a schedule.
• We have Referral Services. Just let us know what type of resource you
are looking for & we will pick up the best candidate out of our vast
network with millions of professionals.
• Still don’t need, kindly specify a date when we should check back.
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8.
We do not need somebody to do project
planning for us at all.
• No worries
• Please consider taking our Referral Service. Just let us know the type
of lead you are looking for from which part of the world and we
would be glad to help you out from our reach to millions of
professionals across the world.
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9.
Why do you have an “Exclusion List”? Some of the
companies in there are our business
partners/friends/involved in the projects. Would
you compromise?
• Absolutely Not. It’s a Lifetime Guarantee not to do business with
those in the “Exclusion List” under any circumstances.
• Our “Exclusion List” has been prepared considering many factors and
after careful reasons based judgement.
• We are happy to help you out in other projects where those
companies or people are not involved.
• If we do find out that these companies or people are in someway
affecting our performance, this will constitute reasons for separation.
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10.
You are saying you provide services in the building,
construction, mining and oil & gas sectors. These
are quite big industries. Can you do everything in
these industries? What are your limitations.
• No body can do everything anywhere.
• We complete a “Customer & Project Profile” every time you call us in
for a service request. This profile has several questions and a SWOT
analysis which enables us to identify what information do you have
and what needs to be done & whether or not we are able to deliver
it. Only when, we are confirmed of our abilities to do the requested
task we prepare Agreements. So, don’t just assume that we are ready
to catch whatever is thrown to us or falls on us.
• Dead emergency services are reserved only for existing clients.
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11.
We have in-house resources to do project
planning.
• No worries but
• Have you checked (1) How much money are you spending on project
planning? (2) Are you able to utilise your planning staff to their full
capacity only in planning and not in other tasks? (3) Are you happy
with the output that you or your clients are getting out of planning?
(4) How far is planning helping you in taking your company forward?
(5) Is it just the reports that you are getting from planning or you are
also getting Expert Advice as solutions to the problems?
• If you have checked & still happy, please consider our other services.
If you are not happy, welcome to Myplanningworld.
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12.
We are kind of getting picture that your services
would be “cheap” if you are offering so many
savings. Is it really? Where is the catch?
• No & No. We are not cheap & there is no catch.
• Our pricing model is reasonable and is customised according to your
needs. You may actually end up paying a lot more to other companies
if you have compared. You may also end up spending more if you
permanently hire someone throughout the year or duration of the
project.
• We do not intend to take all the earnings from just one client but
rather focus on working on multiple projects for multiple clients thus
enabling us to reach our target Turnover without charging our clients
excessively.
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13.
How do you analyse project performance during
the course of our work? Do you use any other
tools apart from Primavera?
• Project performance analysis depends on what you want to achieve
or what your clients want to see and how. Some clients or projects
have project specific control protocols & procedures and many have
nothing. We can sit down with you & work out, how can we make
things better rather just measuring performance as a software
output.
• We currently do not use any other softwares apart from Project
Management Module of Primavera. We may however expand our
services to include other suites of applications as their demand
emerges in the market depending on our affordability.
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14.
Do you have any joint ventures, alliances or
partnerships with other companies to help you
out?
• No
• Its not necessary to have JV, Alliances or Partnerships unless the
project is really large to demand such a business tie-up.
• However, we do have a wide reach to professionals from all spheres
across the world and believe in hiring on as & when required basis so
that we can charge you reasonably & not just inflate the price by
saying that we are so big and have so many JVs etc. from that part of
the world when its not needed actually and doesn’t help the cause in
any way.
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15.
We see that you have “Referral Services” as
well. How does that work?
• Referral Service is not our primary service but is structured this way :
• You tell us the detail of the type of lead/candidate you are looking for
from which part of the world.
• We search our network of professionals and make some suggestions.
• For every person which you qualify as accepted, there is one time
charge.
• Should you wish to engage that person, you will be charged
separately per person depending on what type of lead it is.
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16.
We only hire occasionally, currently there is
no requirement.
• That’s Ok.
• Please consider our other services such as Expert Advice, Early
Consultant Involvement, CV Licensing service & Referral Services.
• Please feel free to spread the word about our services through
“words of mouth” and any other way you might be comfortable with.
• Please recommend some suggestions who might need our services.
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17.
We do not have running projects any more
due to slowdown or internal reasons.
• No worries
• We trust what you said to be true.
• Please consider our other services such as Expert Advice, Early
Consultant Involvement, CV Licensing service & Referral Services.
• Please feel free to spread the word about our services through
“words of mouth” and any other way you might be comfortable with.
• Please recommend some suggestions who might need our services.
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18.
You don’t have a valid Unique Selling
Proposition to consider hiring your business.
• “Customised Project Planning Solution” in itself says what we do.
• To be honest, there are many companies whom you will hire & tell
them what to do but there aren’t too many who will evaluate what
you have, what needs to be done, whether its achievable and if yes
make it affordable for you.
• Do you have a USP yourself? Do a presentation like this with some 70
questions and you will realise if you are unique or not.
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19.
We have heard rumours and stories about you.
We think its risky to hire you or your company.
• There was a rumour that the world was coming to an end in 2012. Did
it happen?
• If you hire a company which has had no rumours or stories but
actually doesn’t meet your expectations, what would you do then?
• Are you confident that there are no rumours or stories about
yourself?
• It’s a good idea to trust facts based insights & not just stories. Truth
will come out by itself because it persists and subsists. How long
would the clouds cover up the sun, it will shine again for sure.
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20.
We will sue you and take you to the court should
you try to be smart or double-cross? Are you
ready for that?
• No one wants to do that without specific motive, purpose or reason.
• If you have been harmless to others, expect no harm from others but
you will appreciate that defence is a necessity.
• Arbitration & disputes would be the last thing to happen between us.
If it so happens, as we have a strict “No comeback policy”, we will add
you to our “Exclusion List” and never do business with you again. This
will extend to your alliances, joint ventures, sister concerns, divisions
& related body corporates.
• Our business insurances will protect ours & your losses should it
happen at all.
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21.
How has been your previous performance as
a company?
• We are from the construction background. We believe in making the
foundation strong first rather than just go “sale, sale, sale”.
• Although, we had projected some sales in our first year, our spirits
were challenged by the slowdown in the construction & resources
industries from the outset itself. We take consolation in surviving
through the period while many companies have wrapped up or scaled
down beyond expectations.
• This has given us the opportunity to learn & acquire business skills
and expand our network which can be utilised in other businesses as
per our growth plans.
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22.
Your charges are not affordable for us.
• You will appreciate that you are not hiring an individual but hiring a
company.
• On one hand, we have office running expenses, insurances, computer,
softwares, wages and numerous other expenses and on the other
hand we are missing out on benefits such as leave loading, annual
leave, sick leave, public holidays, super-annuation, compassionate
leave, bonus etc. which you would generally grant to an individual.
• If you compare “Apple for Apple”, you will realise that you would
actually pay more to other companies out there for the same thing
and may not be satisfied actually.
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23.
We are concerned about our data security.
• After signing the agreement, your data becomes our data as we
would own the IP Rights. Our logo itself is Trademark Registered for
10 years and any type of infringement can be challenged and
compensated in the courts.
• Besides we do have Business Insurances to protect you from these
types of losses.
• We have dedicated Data Management Plan. We back up on regular
basis on hard drives and on the cloud which needs two-step
verification. Its nearly impossible for someone to get hold of your
data unless someone breaks into our office or cloud security.
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24.
How about your customer service? We see
that you will not work beyond normal hours.
• We focus on “Quality of service” and not sticking with you all the time
without reason or need.
• If you have given us sufficient information, we should be able to do
the job within normal hours. However, if it so happens for our existing
clients only that a dead emergency situation has aroused, we may be
able to help you out depending on what it is but there are no
guarantees as we intend to have many clients and believe in work life
balance for our staff.
• If you are doing planning in urgency, you are stacking the odds against
your project’s success so make sure what you are looking for is real.
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25.
We do hire planners but they are site-based.
Your services are based in Perth.
• Unless required as per your agreement with your client, its not
necessary to have site-based planners because site-based planners in
fact work in the site office, they are not site managers or project
engineers.
• If you have the information available and are clear about what needs
to be done, it shouldn’t be a problem. We are living in the digital age
where information reaches before our flights do.
• Our services are currently based in Perth but we have global
expansion plans catering to the need of our clients on as & when
required basis depending on the market demand & affordability.
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26.
Where is the “Trust Factor” in your company?
• “Criminal” is a person no different than others unless proved guilty.
Prove to us that you cannot trust us for so & so reasons and we would
be happy to give satisfactory responses.
• Our conduct is fair, legal & proper and complies with all local &
national laws. We have gone into business after thorough market
research & 100% probability of success in the long run. It was even
approved by the Federal Government. Our prices are reasonable &
services are customised. We even have a Trademark and a Press
Release. We are on all popular social media and our network has
7000+ professionals across 100 countries with reach to millions of
professionals worldwide. You deal with a real person whom you can
talk to or meet and not just an email service or a silent number.
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27.
Even if we hire you, we won’t be able to pay
you on weekly basis. How will you survive?
• We will not survive for sure.
• We are a Small Business. When you go out for dining or do shopping, do
you not pay upfront? Or do you tell them that your business pays on credit
always. This may be the case of long-term understanding or partnerships
but in most occasions you pay on time which can be instant or a definite
period. In our case, it is weekly.
• You will appreciate that there are businesses when you go out to deal with
ask for a Bank Guarantee or Letter of Credit or Security in some form or
Deposits or Pre-orders, we are not asking for any of these as our spectrum
is broad to include other small businesses like us to hire us on a case by
case basis. If we develop long lasting relationships, we may relax.
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28.
I am not the right prospect for you. It’s a
different world.
• Can you re-direct us to the right prospect please.
• Please consider taking our Referral Service. Just let us know the type
of lead you are looking for from which part of the world and we
would be glad to help you out from our reach to millions of
professionals across the world.
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29.
We are no longer into business or intending
to wind-up operations.
• No worries
• Please consider taking our Referral Service. Just let us know the type
of lead you are looking for from which part of the world and we
would be glad to help you out from our reach to millions of
professionals across the world.
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30.
What will you do if you cannot do the job if
we give you at all. It’s a hard world.
• First of all, we will not take a project which we would not be able to
do.
• We complete a “Customer & Project Profile” every time you call us in
for a service request. This profile has several questions and a SWOT
analysis which enables us to identify what information do you have
and what needs to be done & whether or not we are able to deliver
it. Only when, we are confirmed of our abilities to do the requested
task we prepare Agreements. So, don’t just assume that we are ready
to catch whatever is thrown to us or falls on us.
• We have Business Insurances to protect from any such situations.
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31.
What will we do if you take the job and escape
somewhere leaving us in an awkward situation?
• We are not here to escape somewhere rather we have global
expansion plans so that we can serve you wherever you are in a much
better way.
• If we had to escape, we had not gone into business and invested and
tried to survive through this slowdown period when many businesses
have actually wrapped up or scaled down.
• We would sign a legal agreement which would enable you to catch us
no matter wherever we escape if that’s what has to happen at all.
• We also have business insurances to compensate for such losses.
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32.
We do need planning but we can only hire as our
employees, we never give it to outside company.
• Hiring a company has many advantages over hiring employees such as
you pay salaries & wages to your employees, arrange office access,
inductions, travels, accommodation in some cases, computers,
softwares, trainings etc. Then you give them Fringe Benefits as well as
leave loading, annual leave, sick leave, public holidays, super-
annuation, compassionate leave, bonus etc. Your Cost to Company
(CTC) is quite high compared to what we charge you as a company
despite the fact that we have office running expenses, insurances,
computer, softwares, wages and numerous other expenses If you
compare “Apple for Apple”, you will realise that you would actually
pay far more to your employees for the same thing and may not be
satisfied actually.
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33.
Where is your physical office if we have to
reach you in emergency?
• Our physical office as per the records of ASIC is in East Perth however
for the purpose of privacy we have been using Level 3, 267 St.
Georges Terrace as our Mailbox address. This is a serviced office and
has facilities for meeting rooms and Day office on as & when required
basis.
• Depending on how & when would you like to meet us or what are the
project specific requirements, we would scale our space requirements
accordingly.
• So, in case of emergency, do drop us an email or call us, we would be
happy to help you out however we do not handle urgent jobs
regularly.
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34.
Sorry, we are concerned about your capacity
to handle the volume of work we do.
• How do you know what our capacity is? Have you dealt with us previously?
• We complete a “Customer & Project Profile” every time you call us in for a
service request. This profile has several questions and a SWOT analysis
which enables us to identify what information do you have and what needs
to be done & whether or not we are able to deliver it. Only when, we are
confirmed of our abilities to do the requested task we prepare
Agreements. So, don’t just assume that we are ready to catch whatever is
thrown to us or falls on us.
• Besides this, we also have other services as mentioned in this presentation.
Just reach out to us on what you need & not just assume without reason.
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35.
We are very busy at the moment. Can you
check back in two months time?
• “No worries” is the Australian phrase for it.
• However we can sense if your response is genuine or not. If you have
valid reasons to ask us to check back with you after such a long
period, we would surely do that. But if it turns out that you intended
to say “No” but couldn’t say it rather postponing for such long time so
that we understand what it means, not only we would never contact
you again, we would remove you from our network and CRM so that
you are not able to contact us again. We believe in fair business. You
need it , you need it. You don’t need it, you don’t need it. There is no
point giving false hopes to someone by uselessly postponing the talk.
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36.
What will we do if you take work from us and also
working for our competitors on the same project?
• If you go out to dine somewhere and your business competitors also
turn out there, do you leave the restaurant? Or do you ask the
restaurant to not serve them or if serve at all, add poison to their
food?
• Its common sense. We do consultancy business and not conspiracy
business. Be rest assured, we would never swap or exchange any kind
of data in any form from one company to another to cause intentional
harm to any party.
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37.
We cannot give you Quantities, Productivity or
Method Statements that you would ideally expect.
So how will you work then?
• We are not Quantity Surveyors or Project Engineers or Site Managers.
• We would need one point of contact who would be responsible for
exchange of all the necessary information.
• We complete a “Customer & Project Profile” every time you call us in
for a service request. This profile has several questions and a SWOT
analysis which enables us to identify what information do you have
and what needs to be done & whether or not we are able to deliver
it. Only when, we are confirmed of our abilities to do the requested
task we prepare Agreements. So, don’t just assume that we are ready
to catch whatever is thrown to us or falls on us.
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38.
We are having bit of “Good Luck”. Are you
realizing? Go consult a Psychologist.
• It’s a good idea to take a break & think again what you are asking
others to do or what you expect from others.
• Be appropriate, fair & reasonable at all times.
• If you try to play games with others, be ready to face the “Game
Changers”
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39.
Why did you choose to go into business?
• This is a personal question and is not related with the company.
• However, we feel business has many advantages such as a separate
life-less entity which can be bought, sold, divided, joined or expanded
compared to an individual whose capacities and dreams are mostly
limited to just landing a good job & surviving within a comfort-zone.
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40.
How do you make relationships at workplace?
• This again is more of a personal question than business related.
• However, we intend to build business relationships through quality of
service, affordability, customer service & our ethics & principles.
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41.
What else do you do apart from Project
Planning? What are your growth plans?
• Besides Project Planning, some other services have been mentioned
in this presentation such as Early Consultant Involvement, Referral
Services, CV Licensing and you can also do somewhat shopping on
our website under the Shopping tab.
• We intend to diversify to include physical products, digital products,
Project Management & other services worldwide depending on the
market demand & affordability. We believe Life is very short so taste
& test a few things out without causing harm to anybody anyway.
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42.
Do you have any health related issue. This may be
a pre-qualification requirement for our projects.
• Our services are office based. We only hire staff who are physically fit
to conduct the work during normal working hours with full efficiency.
• We complete a “Customer & Project Profile” every time you call us in
for a service request. This profile has several questions and a SWOT
analysis which enables us to identify what information do you have
and what needs to be done & whether or not we are able to deliver
it. Only when, we are confirmed of our abilities to do the requested
task we prepare Agreements. So, don’t just assume that we are ready
to catch whatever is thrown to us or falls on us.
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43.
How do you price your services?
• Our pricing model is based on hourly rate which factors in expenses
such as office cost, insurances, wages, computer, software, trainings
and other business expenses while keeping edge over our
competitors.
• These rates then vary depending on the type of service you need and
other factors.
• Please ask for an obligation free consultation and we would go
through the questionnaire before pricing so that you can have a
better understanding.
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44.
If we do need to send somebody to site, we see
that you don’t do it at all. How we going to handle
it just in case our clients want to see planning?
• We may be able to accommodate some genuine specific requests if
our staff agrees with it.
• We complete a “Customer & Project Profile” every time you call us in
for a service request. This profile has several questions and a SWOT
analysis which enables us to identify what information do you have
and what needs to be done & whether or not we are able to deliver
it. Only when, we are confirmed of our abilities to do the requested
task we prepare Agreements. So, don’t just assume that we are ready
to catch whatever is thrown to us or falls on us.
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45.
We are really very small company & there
isn’t much scope for you.
• Please consider our other services such as Referral Services and
shopping on our website.
• Feel free to spread the word about our business through words of
mouth.
• We would welcome any recommendations from you as our prospects.
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46.
We are flat out at the moment & have
enough planners at this stage. Sorry.
• No worries but
• Have you checked (1) How much money are you spending on project
planning? (2) Are you able to utilise your planning staff to their full
capacity only in planning and not in other tasks? (3) Are you happy
with the output that you or your clients are getting out of planning?
(4) How far is planning helping you in taking your company forward?
(5) Is it just the reports that you are getting from planning or you are
also getting Expert Advice as solutions to the problems?
• If you have checked & still happy, please consider our other services.
If you are not happy, welcome to Myplanningworld.
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47.
Can we ask about your marital status. We
need to make sure you are going to stay here.
• This is a personal question.
• We are not here to escape somewhere rather we have global
expansion plans so that we can serve you wherever you are in a much
better way.
• If we had to escape, we had not gone into business and invested and
tried to survive through this slowdown period when many businesses
have actually wrapped up or scaled down.
• We also have business insurances for APAC region and a Trademark
valid for 10 years.
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48.
How would you handle so many clients at once?
Why are you approaching so many people.
• We love diversity & dynamism.
• We believe that being in the flow keeps us fresh. If one project gets
stuck there would still be freshness through other projects.
• We only approach people whom we think would be good to deal
with. We have turned down opportunities which were not interesting
to us.
• In your business, do you not deal with many clients or do you not
Tender on many projects?
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49.
How do you ensure ‘Quality’ of your service?
• First of all ,we will not take an assignment where our quality of service
would be extremely compromised.
• Then, we have procedures in place such as hiring the best talent from the
market or from our vast network of professionals.
• Our customer service strategy, we follow up with our customers at each
stage and request their opinion about our service and not just only ask
them for payment.
• We keep updating our skills & systems to keep pace with the market to
ensure only the best gets delivered to our clients.
• Finally, we comply with all local, national & relevant rules & regulations
keep ourselves abreast with the latest in the industry.
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50.
How do you hire people to work for your
company? We need to know that we would get
the best talent.
• We have “Candidate Pre-Interview Screening Questionnaire” which we ask
all the applicants to complete and send it to us with their CV for a fair
evaluation. This Questionnaire has points based scoring system to compare
“Apple for Apple” so that only the best ones are selected for interview.
• Once the candidates have been shortlisted for interview, each of them
would be checked against their ability to communicate with us & our
clients. Besides there would be Technical Questions as well to test their
merit.
• Finalised candidates would then be sent for “Pre-employment Medical”
• For work if required to outsource, we search our network and follow the
same procedure except for Medicals which we leave on the outsourcing
firm to make sure they are fit to provide service to us.
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51.
How would you comply with PMI standards?
• PMI standards are the norms these days however its good to stick to
them if they make our work & life simpler, easier, organised and
profitable otherwise we believe there is more paperwork and
unnecessary non-productive effort on it.
• Should there be any specific requirement, you let us know when we
would complete the “Customer & Project Profile” and we would then
inform you what’s possible for us to deliver to you & what’s not.
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52.
How would you manage multiple projects or sub-
projects which are in different versions or in
different softwares?
• We only use Project Management Professional Module of Primavera
P6. So, if you have multiple projects or sub-projects information in the
XER format , we can bring that in to an integrated schedule.
• However, if you have different projects in different softwares, we can
only help you by importing them into Primavera and exporting back
into XML, XER, MS-Project or Excel formats. We do this to make a fair
comparison of all the projects on the same platform and ensure the
integrity of the whole development or your organisation.
• Should you have more queries on this, please feel free to let us know
when we complete the Customer & Project Profile.
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53.
How much time do you need to complete
program for a project?
• It will take as long as it takes.
• We prepare agreements on hourly billable basis and not lumpsum and it
really depends on what information is available to us & what needs to be
done. Quite often our clients have a date in mind and they ask us if we are
able to do this in that timeframe. We conduct a thorough check and SWOT
analysis to see the viability.
• However, if you have to tell your clients when would the program be ready,
the answer to that question can only be given after completing “Customer
& Project Profile”. But, if you are too much pressed for time, we might not
be able to help you out. If you are doing Planning in urgency or to put
pressure on us or cut cost too much, you are likely to stack the odds against
the success of your project.
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54.
How do you Plan? What information do you
need?
• Hire us and you will know how do we Plan. This is in a way related to
our Trade Secret so we are unable to disclose.
• We will talk about what information do you have and what we need
in order to achieve what you want when we would complete the
assessment after filling in the “Customer & Project Profile”.
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55.
How do you write programs for Feasibilities &
Tenders where minimal information is available?
• There are more assumptions to make during Feasibilities & Tenders
than any other phase of a project life cycle. So, we intend to prepare a
program narrative which details what assumptions have been made
in the programs.
• As & when, new information comes in or more data is available, the
list of assumptions is updated to reflect that program is aligned with
the reality.
• For Tenders, we intend to seek if you have any existing database of
information from previous projects to make sure program works the
way your organisation works and not many other companies out
there.
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56.
We have projects running all around the city
or country. Can you handle independently?
• Yes & No
• As we have been saying, we do a SWOT analysis to see the viability of
what needs to be done before saying yes or no.
• Currently our services are based in Perth but we are intending to
expand to other territories and countries but that may take time.
• If your requirement is specific and do-able by us, we would be glad to
help you out otherwise we keep you updated with our enhanced
capabilities to provide more services to you.
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57.
We are concerned about our relationship with our
clients. If we hire you and you cannot do the job, it
will spoil our reputation before them.
• Be rest assured that we will not sign agreement without carefully
examining the viability of providing service to you or your clients so an
uncomfortable situation for your clients is unlikely to arise.
• You will appreciate that some clients have unrealistic expectations such as
wake up whole night, come back to work again tomorrow & finish
everything off – we would certainly be unable to help you in such
situations however we try our best to not give rise to such situations. We
would let you know if your reputation is at stake ever before it gets spoiled.
• We have Business Insurances to protect such losses if at all occur.
• We are also able to source the best talent from our network who might be
able to help us out.
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58.
Do you have a database for productivity?
• No
• Productivity varies from activity to activity, module to module, project
to project and company to company. One company doing one project
completing a particular activity in a module may not achieve the
same productivity in another corner of the world for same activity.
• We rely on open-source databases of Productivity and assumptions
made by the Estimators, Quantity Surveyors, Project Engineers & Site
Managers. If you do not have such information handy, we may have
to seek outside help which can just take longer so the best idea would
be to tell us whatever information you have when we complete the
Customer & Project Profile.
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59.
Can we recommend a candidate to get
trained under you?
• Our Coaching/Training services are very limited as we are not a
Registered Training Organisation.
• The reason we have this service listed in our Service List is that when
we go out to work in our client’s offices, quite often their staff start to
learn how we doing it and then it is seen that our scope to provide
services is suddenly limited as their staff becomes competent which is
a harm to our business. So, what we intend to say that we are not
running an amusement show when we are working in your office so
there is no point learning commands & procedures by watching what
we doing but if you are really interested in learning, please take our
Training/Coaching Service & pay us to learn what you want to learn, it
does not come bundled with our consultancy service for free.
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60.
Can you give us a “Ballpark Cost” for your
services for our projects?
• No
• Our services are priced on hourly basis and it takes as long as it takes to
complete programming for a project.
• Quite often, we are unable to conduct work because information is not
available so we do not want to put ourselves at disadvantage by
committing a cost and then spending more hours on it due to no fault of
hours.
• Also, it is seen that work becomes unexpectedly complex and taking for
ever, so we may have to issue a Rate Variation to you should that happen.
• But, we assure you that our charges are very competitive as our solutions
are customised to what needs to be done. We would never over-charge
you unnecessarily or unreasonably.
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61.
Can you just attend meetings with our clients
to show that we have got planning in place?
• Yes
• We have Meeting Attendance as a service in our service list.
• At the moment, our services are based in Perth so we can only help
you in Perth based projects. We do intend to expand to other
territories & countries to make ourselves handy for you.
• Please disclose your needs to us when we complete the Customer &
Project Profile.
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62.
We do projects in different industries where you
don’t have service. How you going to work it out?
• Currently our services are being offered in Construction, Buildings &
Resources industries only however we do have future expansion plans
to cover other industries.
• Please consider taking our other services should we disappoint you by
not being of help to you in the industries you want to use us in.
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63.
How would you handle work pressure? We may
occasionally come up with unexpected work
without prior intimation.
• We believe in Fair Work principles.
• If unexpected work without prior intimation is a one-off emergency
case, we might be able to help you out but you will be charged for
Urgent Services. And this we can do only for our existing & reliable
clients.
• However if we are getting urgent works every now & then, this would
reflect poor mis-management & our services would be limited.
• If you are looking to squeeze too much out of us by creating artificial
pressure , we would be able to sense it and would seek separation,
may be we will never do business together again.
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64.
We know that you can do scheduling. How good
are you in handling cost control? Its money we are
after finally.
• We do cost control to the extent it can be done in Project
Management Module of Primavera P6 and using spreadsheets as
supplements.
• However, we are not Accountants or Costing Engineers and this
module has some limitations in terms of costing so please do not
expect everything to be perfect but we are able to control through
other processes such as databases & manual data extraction &
verification.
• Should there be need to hire Billing/Costing Engineers, we would
discuss with you at the outset or as we progress through the project
being reasonable with you at all times.
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65.
How would you handle Forensic & Claims where
information is not organised or not complete as
you would expect.
• This depends on how far do we need to dig deep into the information pool and
what’s feasible to achieve.
• If the Claims has to go to the Adjudication process through the courts, we would
need validated records as proof anyway. We also know that a fair comparison or
claim happens when we compare “Apple for Apple” and not “Apple with Banana”.
• Quite often programs are in different formats or softwares so we align them all
into P6, sometimes we may need to recreate the program so that it can be
compared with the “As-Built program” for window analysis or dispute resolution.
• Forensics is really something which we learn & developments become clearer as
we progress. If reasonable data is not available at all, we would certainly not say
“Yes” to you when we know that it’s a “No”. But we have reach to professionals in
the field who are experts should there be a need & we discuss along the way.
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66.
On one hand you are saying, you are an Australian
company, on the other hand you have global
expansion plans. What are you trying to achieve?
Are you trying to escape because you have been
unsuccessful?
• No
• We are indeed an Australian company. We believe in making the foundation strong
enough before expanding vertically or horizontally. This is aligned with our long-term
cherished global expansion plans. So, we have invested our resources & energy from the
outset in spreading the word and building the network than just “Sell, Sale & Sail”
• We have gone into business after thorough Market Research with 100% probability of
success so there is no point escaping from “success”.
• If you are questioning our performance as a start-up company since our incorporation,
you will appreciate that many companies have scaled down or disappeared from the
Western Australian market due to slowdown in the resources sector. We have survived
because we know we are going to succeed eventually sooner or later. Tough times don’t
last long, tough people do.
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67.
What is the guarantee that you are not going to
run away? How you going to survive if we don’t
give you work?
• “Stay hungry, stay foolish (Steve Jobs)” and “Business at the speed of
thought (Bill Gates)” – these words in itself answer your questions.
• We always strive to improve our learning & deliverability (stay foolish) and
we would always keep trying for more & more success (stay hungry) while
we implement our thought process into our Business strategy.
• We know that struggle is everywhere no matter where we escape so
what’s the point in trying to run away from the challenges of life?
• If you will not give us work, we will rest our hopes on others to give us
work. However, if no one gives us work, we would certainly not survive. But
we know that Australia is a wonderful country where many people have
achieved their dreams & ambitions. We are here to achieve ours.
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68.
Can you give us some references?
• You are dealing with a company and not an individual.
• We are a start-up company hit hard at the outset due to slowdown so
references from our customers don’t exist.
• We do not believe in giving fake Testimonials or references.
• It has come to our attention that quite often candidates & agents provide
wonderful references but when the work actually begins, the candidates
fail to deliver or meet the expectations thus leading to separation and what
not.
• We believe in being honest upfront. Our work will stand for what we are
saying we can do or not. We will not enter into an Agreement without
proper evaluation.
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69.
Can you show us some samples of your work?
• Primavera P6 is a popular software known for its various outputs such
as Gantt Chart, Tracking Baseline Programs, Progress Updates, Look-
aheads, Histograms, Earned Value Reporting etc.
• If you are not familiar with these reports, we show samples of our
work when we meet for the first time & we do Company Introduction
presentation.
• As regards to samples of completed work as a company, we are
unable to disclose the details due to IP Rights and Confidentiality
agreement we enter into with our customers.
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70.
What’s the secret of your confidence? Why didn’t
you just give up? When will you shut down your
company?
• We believe in the ideology of the wise man – “The wise man is like a
blacksmith’s anvil on which many experiences are hammered on
without change in the anvil itself”.
• We are ready to endure all pain until death because “Death is the
ultimate pain”.
• As regards to giving up & shutting down, we would never compromise
with our ethics & principles and never do business with those in our
“Exclusion List”. We would survive as long as our resources last but
we hope that Australia is a Fair country where we would get our share
of justice should there be a threat to our survival unreasonably
created.
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71.
If we become bankrupt, we won’t be able to pay
you. Do you understand the risk working with us?
• No one is eternal so is a company be it yours or mine.
• There is no guarantee that we would survive the very next moment or
not so why fear the uncertainty?
• Our payment terms are on Weekly Basis to minimise impacts of
unforeseen situations such as our clients getting bankrupt. But if
that’s what would be the last thing to happen, we do understand the
risk of losing yourself as a valuable customer of ours more than the
monetary loss and we would face it with you as a team.
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72.
We have read & heard all. We are not
interested.
• God Bless You
• “No Worries” is the Australian phrase for it. However, we do request you to
reconsider your decision and exhaust all options before denying us an
opportunity to make a living with you.
• Our motto is “If you are stuck with your project & just hoping if someone
could show you the light through project planning then you have found the
right company”. So, feel free to contact us if ever you get stuck.
• Please feel free to spread the word about our business through “words of
mouth”.
• Please also consider our other services such as Referral Services, Shopping
on our website and signing up for our newsletter.
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73.
Anyway, we are interested finally. What are
your “Terms and Conditions”.
• We send out proposals/quotations with bare minimum Terms &
Conditions which you would receive should the outcome of our
evaluation through the “Customer & Project Profile” is favourable.
• After you accept our proposal, we would then send you “Master
Services Agreement” along with “Non-Disclosure, Non-Competition,
Non-Circumvention Confidentiality Agreement” which are very simple
& fair and pretty standard and not really lengthy & bogus.
• To maintain edge over our competition, we are unable to disclose
these Terms & Conditions here until you accept our proposal.
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74.
We still have more doubts, queries and
concerns.
• There is no end to curiosity & doubts just depends on how much
weightage you give to them.
• Just give us a call on (08) 6102 7721 or shoot us an email to
business@myplanningworld.com and we would be happy to handle
your queries.
• There are also Feedback forms, Customer Satisfaction Forms and
Contact forms on our website www.myplanningworld.com/home
which would help you to reach us for any type of query.
• Be rest assured, you would be looked after as a precious timepiece.
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75.
Thank you for watching this presentation
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