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Encouraging and Facilitating Collaboration at Work

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The slides from my keynote presentation at Congres Intranet 2012 in Utrecht, in March 2012. I talked about the reality of the intranet, the nature of collaboration, and how to encourage and facilitate collaboration at work by overcoming barriers to collaboration.

Published in: Business, Technology, Education

Encouraging and Facilitating Collaboration at Work

  1. 1. Encouraging and Facilitating Collaboration at Work Michael Sampson
  2. 2. Agenda About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts
  3. 3. 1 About Michael About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts
  4. 4. Where am I coming from?• Collaboration Strategist – Author – Workshop Leader – Analyst• Work with end-user organisations• Strategies for Making Collaboration Work – Culture – Governance – Adoption
  5. 5. Book2: SharePoint Roadmap• SharePoint Roadmap for Collaboration book• How to do “the business stuff” with SharePoint – Governance – Engagement – User Adoption – Quick Start michaelsampson.net/sharepointroadmap.html
  6. 6. Book3: User Adoption Strategies• User adoption is the #1 challenge with collaboration tools and approaches – Theory – Framework – Practical Strategies – Developing an Approach michaelsampson.net/useradoption.html
  7. 7. Book4: Collaboration Roadmap• Collaboration Roadmap – You’ve Got the Technology—Now What?• Doing “the business stuff” – Technology – Governance – Engagement – User Adoption michaelsampson.net/collaborationroadmap.html
  8. 8. 2Intranet—Reality Check About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts
  9. 9. CorporateCommunications “A place where Policies,we’re told stuff.” Procedures, Content “A place to read stuff.”
  10. 10. CorporateCommunications “A place where Policies,we’re told stuff.” Procedures, Content Workflow, “A place to read Processes stuff.” “A place to do stuff.”
  11. 11. Policies, Corporate Procedures,Communications Content “A place where “A place to readwe’re told stuff.” stuff.” Workflow, Collaboration Processes “A place to “A place to work with others.” do stuff.”
  12. 12. collaborationprojectsmeetingsdocumentstasks
  13. 13. 3What is Collaboration? About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts
  14. 14. Chemistry (elements) 3 chemistry culture contexts
  15. 15. 1communication Talking Sharing Ideas Discussing Options Exploring Meaning Interacting Reflecting
  16. 16. 2 How we “do stuffagreements together” Rules of engagement Persist over time Up for re-negotiation Many are implicit
  17. 17. 3 Doing “stuff” Jointly agreed and action jointly executed Jointly agreed andindividually executed Joint review and accountability
  18. 18. 4The change “we” create/produce A “thing” (product or service) outcome A written document Greater understanding A decision
  19. 19. communication 1 agreements 2 action 3 outcome 4
  20. 20. Culture (values) 3 chemistry culture contexts
  21. 21. Sharing not-fully-formed ideas
  22. 22. Openness to the ideas of others
  23. 23. Shared exploration of decisions
  24. 24. Shared risk and reward
  25. 25. Traditional, Collaborative,Hierarchical Participatory
  26. 26. Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh
  27. 27. Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement
  28. 28. Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement closely-held decision making widely-shared
  29. 29. Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement closely-held decision making widely-shared individual risk and reward collective
  30. 30. Contexts (scenarios) 3 chemistry culture contexts
  31. 31. How we … discover opportunities Bayer MaterialScience (compounds) Publishing Firm (digital editions)
  32. 32. How we … work on projects
  33. 33. How we … discern expertiseDepartment of Education (teachers)
  34. 34. How we … make decisions Clifford Chance Foundation
  35. 35. 4Encouraging and Facilitating About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts
  36. 36. verbs (doing words)Encouraging – help or stimulate, give support Facilitating – make easy or easier
  37. 37. “I don’t know how to work with them” “I didn’t know about the opportunity”“It’s not my job” “I can’t see any value or benefit” “I don’t havethe right tools”
  38. 38. “I don’t know how to work with them” “I didn’t know about SHAREDPRACTICE the opportunity” OPPORTUNITY“It’s not my job” “I can’t see anyROLEAWARENESS value or benefit” PURPOSE “I don’t havethe right tools” TECHNOLOGY
  39. 39. “I can’t see any value or benefit” 5 purpose opportunity shared practice role awareness technology
  40. 40. CORE VALUE 1 Improve Process Efficiency Reducing Travel ExpensesWorking Together Regardless of Location Reducing Process Activity Time
  41. 41. CORE VALUE 2Increase Process Effectiveness Improving Meeting Effectiveness Improving Activity Coordination Improving Decision Agility
  42. 42. CORE VALUE 3 Increase Organisational EffectivenessReducing Duplication of Effort & Deepening LearningBecoming “One Firm” to Leverage Scale and Expertise Enhancing Organisational Memory
  43. 43. CORE VALUE 4 Encourage InnovationBringing People Together with Different Backgrounds Getting Input on Projects from Outside Experts
  44. 44. CORE VALUE 5 Improve CommunicationImproving Shared Understanding of Project Status Reducing the Cost of Communication Reducing Time-to-Contact
  45. 45. CORE VALUE 6Deepen Customer Intimacy Organisational InteractionShared History for First Face-to-Face
  46. 46. “I didn’t know about the opportunity” 5 purpose opportunity shared practice role awareness technology
  47. 47. Let’s play a game …
  48. 48. 10 year old daughter running trains dancing holiday in Africawriting poetry cats photography swimming reading science fiction
  49. 49. CEILINGPurposeOpportunitiesRelationships
  50. 50. Executive Manager Team Leaders Team Members “My Job”
  51. 51. Broader purpose
  52. 52. Broader opportunities
  53. 53. Broader relationships
  54. 54. Making use of the resources I haveavailable to me to optimise performance
  55. 55. Optimiseorganisational value Pan-organisational Pan-organisationalExecutive Share the greater purpose Cultivate best opportunities Facilitate connections
  56. 56. Executive Optimise department value Departmental opportunities Departmental relationships Manager
  57. 57. ExecutiveManager Optimise project value Project opportunities Project relationshipsEmployee
  58. 58. How to raise the ceiling?Use people with a broader viewUse technology to broaden view
  59. 59. discover highlight communities new what’s of interestopportunities happening and practice
  60. 60. encourage organisational effectiveness vision facilitate sharing of ideas is valued culturetechnology communities of practice intranet
  61. 61. activity discover highlight streams new what’s withopportunities happening #hashtags
  62. 62. encourage organisational effectiveness vision facilitate know what’s happening for others culturetechnology activity streams with #hashtags intranet
  63. 63. connect reduce expertise for search directoryinteraction friction
  64. 64. encourage encourage innovation vision facilitate connect with internal experts culturetechnology expertise directory intranet
  65. 65. presence connect reduce and for search availabilityinteraction friction status
  66. 66. encourage improve communication vision facilitate reducing time-to-contact culturetechnology presence and availability status intranet
  67. 67. “I don’t know how to work with them.” 5 purpose opportunity shared practice role awareness technology
  68. 68. Awareness We can work Respect together effectively Trust
  69. 69. Drink coffee. Eat lunch.
  70. 70. Start small.
  71. 71. Be excellent at what you do.
  72. 72. encourage organisational effectiveness vision facilitate cultivate relationships culture
  73. 73. encourage organisational effectiveness vision facilitate cultivate relationships culturetechnology news articles that profile people intranet
  74. 74. “It’s not my job to collaborate.” 5 purpose opportunity shared practice role awareness technology
  75. 75. But … creating value for your organisation is your job
  76. 76. What’s the opportunity from collaboration?Where’s the vision for collaboration from senior executives?
  77. 77. “I don’t have the right tools.” 5 purpose opportunity shared practice role awareness technology
  78. 78. Find out … what tools your organisation has to offer
  79. 79. Make a case … for better tools
  80. 80. But … do it within the right context
  81. 81. 5Closing Thoughts About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts
  82. 82. CLOSING THOUGHTS 1 The Intranet has a role to play inencouraging and facilitating collaboration
  83. 83. CLOSING THOUGHTS 2 Investigate collaborative thinking/strategies in your organisation
  84. 84. CLOSING THOUGHTS 3 Make plans to start your collaboration journey
  85. 85. Michael SampsonWeb — www.michaelsampson.net Twitter — @collabguy

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