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Developing a Strategic Approach to Microsoft Office 365

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Going beyond a tactical approach to Office 365, and thinking strategically. Includes two approaches for doing so - top-down (starting from strategy) and bottom-up (starting from technology-enabled opportunities).

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Developing a Strategic Approach to Microsoft Office 365

  1. 1. Developing a Strategic Approach to Microsoft Office 365 Michael Sampson The Michael Sampson Company Limited
  2. 2. Michael Sampson • Collaboration Strategist – Independent Consultant – Workshop Leader – Author • Work with end-user organisations • Cultivating Productive Collaboration – Strategy – Human Behaviour – Work Practice
  3. 3. Consultant and Workshop Leader Considering Business Value Planning the Pursuit Pursuing Business Value Question: Where could new approaches add value? Question: What do we need to do to achieve success? Question: How do we introduce new approaches to our people? Workshop: Collaboration and Productivity Scenarios Consulting: Re-Imagining Effective Work Workshop: Business Planning for Success Consulting: Getting Ready for Office 365 Workshop: Adoption Strategies for Office 365 Consulting: Developing an Adoption Approach
  4. 4. Author SharePoint End-User Adoption Business Strategy Governance michaelsampson.net/books/ 2008 2009 2010 2011 2012 2013
  5. 5. How do we think about Office 365? Developing a strategic approach How do we move forward? Agenda
  6. 6. How do we think about Office 365? Developing a strategic approach How do we move forward? Agenda
  7. 7. Office 365 offers many features OneDrive for Business Exchange Online SharePoint Online Video Portal Yammer Delve and Delve Boards Office applications Lync Online
  8. 8. Exchange Online SharePoint Online Cheap Email One-off extranet OneDrive for Business Video Portal Yammer Delve and Delve Boards Office applications Lync Online The Tactical Approach
  9. 9. The Tactical Approach Known issues or approaches Assume we should keep doing this Often driven for efficiency Aimed at an immediate target
  10. 10. What about? Beyond Tactical
  11. 11. 1. The identification of long-term or overall aims and interests and the means of achieving them strategic 2. For gaining long-term advantage 3. Not tactical
  12. 12. QUESTION How can we reduce the cost of email? ANSWER Embrace Exchange Online in Office 365 QUESTION Is email the best way for us to communicate? OBSERVATION Exchange on-premises is expensive ANSWER Explore new options in Office 365 Yammer OneDrive for Business Office 365 Video Portal Office 365 Groups
  13. 13. QUESTION How can we do it without using email? ANSWER Embrace OneDrive for Business QUESTION How can we make pre-sales a differentiator? OBSERVATION We need to work on docs with a prospect ANSWER Use Office 365 to collaborate from the get go Office 365 Groups Team Site
  14. 14. competence strategic cost structure capability agility culture tactical Only one or two direct steps to achieve Usually takes many more steps to achieve the outcome
  15. 15. How do we think about Office 365? Developing a strategic approach How do we move forward? Agenda
  16. 16. What is our business strategy? What options could drive this forward? Where can Office 365 support the options?
  17. 17. What is our business strategy? What options could drive this forward? Where can Office 365 support the options? Deliver excellence in customer interactions Knowledgeable employees Consistent processes Know-how and ongoing training Workflow for processes
  18. 18. What is our business strategy? What options could drive this forward? Where can Office 365 support the options? Be the lowest cost supplier in our market Minimise corporate overhead Enable problem resolution by customers Few offices; give online workplace Web-based community
  19. 19. What is our business strategy? What options could drive this forward? Where can Office 365 support the options? Business aligned Prompts reflection Stimulates analysis Encourages dialogue
  20. 20. Which strategies would this support? What could this mean for our business? What opportunities does Office 365 offer?
  21. 21. Which strategies would this support? What could this mean for our business? What opportunities does Office 365 offer? A way of sharing learning and best practice Attract better talent Faster problem resolution Be employer of choice Deliver excellence
  22. 22. Which strategies would this support? What could this mean for our business? What opportunities does Office 365 offer? A way of holding meetings with remote people Reduced need to be in the office Faster problem resolution Customer intimacy Deliver excellence
  23. 23. Which strategies would this support? What could this mean for our business? What opportunities does Office 365 offer? Business aligned Prompts reflection Stimulates analysis Encourages dialogue
  24. 24. People perform a common set of activities at work … Hold discussions Manage meetings Run projects Make decisions Provide updates Look for expertise Work on documents Share learning
  25. 25. … that can all be significantly improved Hold discussions Manage meetings Run projects Make decisions Provide updates Look for expertise Work on documents Share learning
  26. 26. Business Value Roadmap Considering Business Value Planning the Pursuit Pursuing Business Value Question: Where could new approaches add value? Question: What do we need to do to achieve success? Question: How do we introduce new approaches to our people? Workshop: Collaboration and Productivity Scenarios Consulting: Re-Imagining Effective Work Workshop: Business Planning for Success Consulting: Getting Ready for Office 365 Workshop: Adoption Strategies for Office 365 Consulting: Developing an Adoption Approach Informing and Educating Unsticking Stuckness Focusing on the Essence
  27. 27. How do we think about Office 365? Developing a strategic approach How do we move forward? Agenda
  28. 28. Draft your analysis: TD/BU 1 top-down bottom-up
  29. 29. Discuss, Share, Collaborate 2 Colleagues, Marketing Manager, HR Manager, Managing Director, … and many others at your firm
  30. 30. Drive forward strategically 3
  31. 31. Let’s do coffee 4 I’d love to hear your story
  32. 32. Michael Sampson michael@michaelsampson.net michaelsampson.net

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