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CollaborationSomething Old, Bold, and Cold        Michael Sampson
About Michael• Collaboration Strategist  – Author  – Workshop Leader  – Analyst• Work with end-user organisations• Strateg...
Last year at Intranets 2011 …      Supporting collaboration a major  1      opportunity for the intranet  2   Remember the...
none   all
none                all       ideal band
Something … OldBoldCold
Something … Old   Collaboration is not a silver bulletBoldCold
Something … Old   Collaboration is not a silver bulletBold   Culture constrains collaborationCold
Something … Old   Collaboration is not a silver bulletBold   Culture constrains collaborationCold   Personality impacts co...
OLDCollaboration is not a silver bullet
People have been collaborating   for all of human history.
OLD Micro-task collaboration can stifleinitiative and breakthrough thinking
project             task               autonomy                meaning          low    purpose             contribution
OLD  The current emphasis on findingexperts could signal poor job design
Our intranet allows                   us to find experts.But that could mean: Our staff are undertrained. We have hired th...
OLDAdding more people increases  communication demands(and decreases time available for working)
Frederick Brooks (1975)                              The Mythical Man-Monthnumber of people         n(n-1)                ...
Frederick Brooks (1975)                              The Mythical Man-Monthnumber of people          5(5-1)               ...
Frederick Brooks (1975)                              The Mythical Man-Monthnumber of people        40(40-1)               ...
OLDWhile crowds may have wisdom,they can also stimulate madness
Tapping the wisdom                    of the crowdBut “following the crowd” isn’t always positive: Financial crises Invest...
OLD   SummaryCollaboration is an old idea.
OLD   Summary   It’s not a silver bullet.Be intentional about its use.
BOLDCulture constrains collaboration
BOLDIf the culture isn’t collaborative,   new technology won’t help
Powerful VP in a discussion forum  “I think that’s a dumb idea.”  More broadly: “You aren’t paid to think.”
BOLD“Collaboration” will be different  for different organisations
Sharing not-fully-formed ideasOpenness to the ideas of othersShared exploration of decisionsShared risk and reward
Apple “We want excellent products. There isno problem with shredding someone in      pursuit of excellent ideas.”
PixarSpecially designed building—to create chance  encounters and serendipitous meetings.   And cross-training (common lan...
BOLDA culture that values efficiency above all else will be poor at collaboration
in-person               online             comprehension                        trust            low          cost        ...
Apollo 13 vs. Challenger
You need to find the right balance.Getting on a plane may be the best idea.
BOLD   SummaryTake the bold step of startingwith culture, not technology
BOLD   SummaryIf your culture is anti-collaborative,    you have (lots of) work to do
COLDPersonality impact collaboration
extroverts             introverts    people    energy   ideas      high    stress   low       talk   method   write      l...
Introverts can be your MVEs (most valuable employees)10x to 50x better than the “average”
COLDIntroverts need quietness and  freedom from distractions
Can’t concentrate and         do their best workE.g., may not want Yammer running continually
COLD     Without trust and integrity,introverts won’t give their best ideas
Will want time to contemplate.Don’t want to give a heated answer.
E.g., they may not want to get into a    shouting match at a meeting
COLD Introverts need space for creativity,deep thinking, and high performance
E.g., they may not want to put the  document into SharePoint yet
E.g., they may not want to“work out loud” on Yammer
COLD   Summary   The hard, cold reality is thatpersonality impacts collaboration.
COLD   Summary Find an introvert at your work.Learn how they collaborate best.
COLD   SummaryBut – we need each other
Closing Thoughts
Collaboration provides a significant opportunityfor improving performance
But remember that … Old   Collaboration is not a silver bulletBold   Culture constrains collaborationCold   Personality im...
Michael Sampson@collabguymichaelsampson.net
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Collaboration: Something Old, Something Bold, Something Cold

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Collaboration: Something Old, Something Bold, Something Cold

  1. CollaborationSomething Old, Bold, and Cold Michael Sampson
  2. About Michael• Collaboration Strategist – Author – Workshop Leader – Analyst• Work with end-user organisations• Strategies for Making Collaboration Work – Culture – Governance – Adoption
  3. Last year at Intranets 2011 … Supporting collaboration a major 1 opportunity for the intranet 2 Remember the fundamentals 3 Follow a collaboration roadmap
  4. none all
  5. none all ideal band
  6. Something … OldBoldCold
  7. Something … Old Collaboration is not a silver bulletBoldCold
  8. Something … Old Collaboration is not a silver bulletBold Culture constrains collaborationCold
  9. Something … Old Collaboration is not a silver bulletBold Culture constrains collaborationCold Personality impacts collaboration
  10. OLDCollaboration is not a silver bullet
  11. People have been collaborating for all of human history.
  12. OLD Micro-task collaboration can stifleinitiative and breakthrough thinking
  13. project task autonomy meaning low purpose contribution
  14. OLD The current emphasis on findingexperts could signal poor job design
  15. Our intranet allows us to find experts.But that could mean: Our staff are undertrained. We have hired the wrong people. Our knowledge management system is broken. There are unclear expectations about job roles.
  16. OLDAdding more people increases communication demands(and decreases time available for working)
  17. Frederick Brooks (1975) The Mythical Man-Monthnumber of people n(n-1) =y 2 channels of communication
  18. Frederick Brooks (1975) The Mythical Man-Monthnumber of people 5(5-1) = 10 2 channels of communication
  19. Frederick Brooks (1975) The Mythical Man-Monthnumber of people 40(40-1) = 780 2 channels of communication
  20. OLDWhile crowds may have wisdom,they can also stimulate madness
  21. Tapping the wisdom of the crowdBut “following the crowd” isn’t always positive: Financial crises Investment bubbles, e.g., housing, Internet Riots Groupthink
  22. OLD SummaryCollaboration is an old idea.
  23. OLD Summary It’s not a silver bullet.Be intentional about its use.
  24. BOLDCulture constrains collaboration
  25. BOLDIf the culture isn’t collaborative, new technology won’t help
  26. Powerful VP in a discussion forum “I think that’s a dumb idea.” More broadly: “You aren’t paid to think.”
  27. BOLD“Collaboration” will be different for different organisations
  28. Sharing not-fully-formed ideasOpenness to the ideas of othersShared exploration of decisionsShared risk and reward
  29. Apple “We want excellent products. There isno problem with shredding someone in pursuit of excellent ideas.”
  30. PixarSpecially designed building—to create chance encounters and serendipitous meetings. And cross-training (common language)
  31. BOLDA culture that values efficiency above all else will be poor at collaboration
  32. in-person online comprehension trust low cost social capital
  33. Apollo 13 vs. Challenger
  34. You need to find the right balance.Getting on a plane may be the best idea.
  35. BOLD SummaryTake the bold step of startingwith culture, not technology
  36. BOLD SummaryIf your culture is anti-collaborative, you have (lots of) work to do
  37. COLDPersonality impact collaboration
  38. extroverts introverts people energy ideas high stress low talk method write loud noise quiet 75% number 25%
  39. Introverts can be your MVEs (most valuable employees)10x to 50x better than the “average”
  40. COLDIntroverts need quietness and freedom from distractions
  41. Can’t concentrate and do their best workE.g., may not want Yammer running continually
  42. COLD Without trust and integrity,introverts won’t give their best ideas
  43. Will want time to contemplate.Don’t want to give a heated answer.
  44. E.g., they may not want to get into a shouting match at a meeting
  45. COLD Introverts need space for creativity,deep thinking, and high performance
  46. E.g., they may not want to put the document into SharePoint yet
  47. E.g., they may not want to“work out loud” on Yammer
  48. COLD Summary The hard, cold reality is thatpersonality impacts collaboration.
  49. COLD Summary Find an introvert at your work.Learn how they collaborate best.
  50. COLD SummaryBut – we need each other
  51. Closing Thoughts
  52. Collaboration provides a significant opportunityfor improving performance
  53. But remember that … Old Collaboration is not a silver bulletBold Culture constrains collaborationCold Personality impacts collaboration
  54. Michael Sampson@collabguymichaelsampson.net

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