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Making UX happen: A UXPA Workshop


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Whether working client or agency side, all UX practitioners will have their share of project stories – good, bad and ugly. It’s normal to spend more time sharing stories of success and to quickly move past the often painful and unrewarding experiences of having great advice fail to engage and direct change.

It is easy to blame an organisation’s failure to do the right thing on the organisation but if UX practitioners genuinely want to be agents for change we must be doing what it takes to make change happen. We may require new skills, techniques, attitudes and ways of engaging to increase the impact of our work.

In our January event, we’re looking to share and learn through a workshop format – participants will be expected to share their experience and views which we’ll discuss and collate.

Tim Loo, Jason Mesut and Markus Smet will facilitate and share their expertise & perspectives from the frontline of working with some of the world’s leading companies in creating user centred business change.

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Making UX happen: A UXPA Workshop

  1. 1. Making UX Happen January 2013@UXPAUK #makinguxhappen
  2. 2. Tonight’s event is sponsored by
  3. 3. Thanks to our hosts
  4. 4. Making UX Happen A workshop Tim Loo Strategy Director, FoolproofJason Mesut Head of User Experience, RMA Consulting Markus Smet VP Products, Spreadshirt
  5. 5. Introducing the panel Markus Smet Jason Mesut Tim Loo @behumanshaped @jasonmesut @timothyloo@UXPAUK #makinguxhappen
  6. 6. We love to talk about this...
  7. 7. But we probably don’t talk enough about...
  8. 8. href="">pareeerica</a>
  9. 9. It is easy to blame an organisation’s failure todo the right thing with regard to the userexperience on the organisation
  10. 10. If UX practitioners genuinely want to beagents for change, we must be doing what ittakes to make change happen.
  11. 11. Thanks for your top 3 barriers tomaking UX happen.Here’s what you told us...
  12. 12. Source: Making UX Happen survey of top 3 barriers (94 respondents)
  13. 13. BUSINESS UX ADVISORPhoto Credit: Photo Credit:
  14. 14. Inertia and resistance to change Driven by Lack of technology consultant Politics & Lack of senior-level and constraints skills & experienceorganisational client sponsor for UX silos Low Lack of stakeholder Ineffective THE BUSINESSlack of Client vision, strategy commitment engagement PROJECT UX ADVISOR communication to UX and business-case in UX & persuasion Client doesnt measure Lack of Client doesnt Lack of time or understand understand budget Consultant UX processesthe value of UX & agency Lack of attitudes resourcesSource: Making UX Happen survey of top 3 barriers (94 respondents)
  15. 15. Tonight we’re looking to share, learn andalign around the required newskills, techniques, attitudes and ways ofengaging to increase the impact of our work.
  16. 16. The Chatham House RuleWhen a meeting, or part thereof, is held under theChatham House Rule, participants are free to use theinformation received, but neither the identity nor theaffiliation of the speaker(s), nor that of any otherparticipant, may be revealed.
  17. 17. Photo Credit:
  18. 18. Join your team Team Markus Team Jason Team Tim @behumanshaped @jasonmesut @timothyloo@UXPAUK #makinguxhappen
  19. 19. In your teams• Think about, capture and discuss (20 minutes) – What are root causes? • The context for organisations • The context for stakeholders • The context for UX companies & practitioners@UXPAUK #makinguxhappen
  20. 20. Breaking into mini groups• What can we do? (20 minutes) – What can we do to address root causes and raise our impact and effectiveness thinking about: • practitioner level • consultancy level • industry level• Mini groups present back & discuss (20 minutes)@UXPAUK #makinguxhappen
  21. 21. Next steps• We’ll take this stuff away and summarise our conclusions• We’ll publish this on SlideShare and the UXPAUK website@UXPAUK #makinguxhappen
  22. 22. Reconvene for open Q&A session@UXPAUK #makinguxhappen
  23. 23. Thanks once again to
  24. 24. ...and our kind hosts
  25. 25. @UXPAUK #makinguxhappen