1. Imagine Becoming…Imagine Becoming…
A Team OfA Team Of

2. Imagine AImagine A
Team Where...Team Where...
• Everyone knows the goal
• Members work cooperatively
to achieve results
• Creativity is respected
• New and better ways are
consistently sought out
• People value their team
membership and rarely leave
for other opportunities
• The commitment to success
is obvious

3. CCheckheck
Start by knowingStart by knowing
where you are...where you are...

4. CheckCheck
• Understand your organization’s
goals
• Understand job responsibilities and
have the skills to perform
• Trust each other and provide help
where needed
• Deal with conflict appropriately and
use it to create positive change
• Share information openly and freely
with each other
• Know the expectations for
performance
• Use time well and solve problems
effectively
Use a Team Check-up toUse a Team Check-up to
learn if team members...learn if team members...

5. HHearear
Find out why you areFind out why you are
where you are and howwhere you are and how
to chart a course intoto chart a course into
the future...the future...

6. • Provide the results of the
assessment to all team
members
• Use a SWOT exercise to get
all points of view and discover
ideas to move the team
forward
• Create a preferred future
based on everyone’s input
• Develop a follow-up plan and
put it into action
HearHear
Get the team together toGet the team together to
review the Team Check-Upreview the Team Check-Up

7. OOpenpen
Build a humanBuild a human
infrastructure thatinfrastructure that
will support yourwill support your
future...future...

8. • Identify everyone’s
communications style within
the DISC model of behavior
• Create awareness of
individual style and its impact
on the team
• Show how to adapt personal
styles and open
communication
• Build the elements of trust-
Congruence, Reliability,
Openness and Acceptance
OpenOpen
Map the communicationMap the communication
patterns of the teampatterns of the team

9. • Develop listening as a key skill in
communication with internal and
external customers
• Expand the ability to express ideas,
feelings and goals in a way that
strengthens the team
• Help people learn more about each
other while they build trust
• Encourage responsibility and
appropriate control of emotions
• Link personal goals and values to
the purpose of the team
OpenOpen
FurtherFurther
Provide guided explorationProvide guided exploration
of interpersonalof interpersonal
communication throughcommunication through
Adventures in AttitudesAdventures in Attitudes®

10. IInvolvenvolve
Provide reasons forProvide reasons for
team membership...team membership...

11. • Identify each person’s
strength as a Creator,
Advancer, Refiner or
Executor
• Provide practice solving
problems or developing new
products, services or
procedures using these roles
• Experience total involvement
with a 30 day idea campaign
to reduce costs or increase
customer satisfaction
InvolveInvolve
Equip people to embraceEquip people to embrace
and participate in changeand participate in change

12. CCheckheck
AgainAgain
Create a feedbackCreate a feedback
culture to keep theculture to keep the
team processteam process
dynamic...dynamic...

13. • Revisit the Team Check-Up
and compare results to
original assessment
• Use 360 Feedback to assess
individual team member or
team leader behavior
• Conduct customer
satisfaction surveys (internal
and external)
• Introduce an Individual
Development Planning
process to set and achieve
goals
CheckCheck
AgainAgain
Assess the organizationAssess the organization
and its members toand its members to
measure progress and buildmeasure progress and build
skillsskills

14. EEnrichnrich
Tap the depths ofTap the depths of
human synergy...human synergy...

15. • As the process continues,
offer additional opportunities
to strengthen the
relationships between:
– Sales reps and prospects with
Sales Training
– Employees and customers with
Customer Service Training
– Supervisors and employees
with Management Development
– All members of the team with
Team Building
EnrichEnrich
Take the learning deeperTake the learning deeper
and deeper whileand deeper while
expanding the potentialexpanding the potential
of the teamof the team

16. Imagine Becoming…Imagine Becoming…
A Team OfA Team Of