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  1. 1. <ul><li>Explain the characteristics of successful managers and how management styles vary. </li></ul><ul><li>Understand the effects of cultural differences on a global workforce. </li></ul>MANAGERS AND CULTURAL DIFFERENCES LESSON 10-1 GOALS
  2. 2. Managers in Organizations <ul><li>Managers are people in charge of organizations and their resources . </li></ul><ul><li>Responsible… </li></ul><ul><li>Help meet organizational goals… </li></ul><ul><li>Use resources for maximum gain… </li></ul>
  3. 3. Management Experience <ul><li>Do you have management experience??? </li></ul>
  4. 4. Due Tomorrow <ul><li>Make a list of at least 10 things you manage. </li></ul><ul><li>And </li></ul><ul><li>Are you good at each? </li></ul>
  5. 5. Managers in Organizations <ul><li>Characteristics of managers </li></ul><ul><ul><li>Possess variety of conceptual, technical, and interpersonal abilities. </li></ul></ul><ul><ul><li>Leadership –the ability to get others to follow. </li></ul></ul><ul><ul><li>Strong writing, reading, listening, speaking, and presenting skills. </li></ul></ul>
  6. 6. Managers of Organizations <ul><li>Characteristics continues… </li></ul><ul><ul><li>Ability to plan and organize. </li></ul></ul><ul><ul><li>Solve problems </li></ul></ul><ul><ul><li>Make decisions </li></ul></ul><ul><ul><li>Delegate responsibly </li></ul></ul>
  7. 7. Use of Power or Authority by Managers Maximize Minimize Power or Authority to Control Others Free-rein Managers Participative Managers Autocratic Managers
  8. 8. Styles of Managers <ul><li>How do managers use power or authority? </li></ul><ul><li>Autocratic – Managers who centralize power and tell employees what to do. </li></ul><ul><ul><li>Authoritarian, take full authority, full responsibility. </li></ul></ul><ul><ul><li>Use power negatively. </li></ul></ul><ul><ul><li>Employees feel uninformed, insecure, afraid. </li></ul></ul>
  9. 9. Styles of Managers <ul><li>Participative Management Style – Managers who decentralize power and share it with employees. </li></ul><ul><ul><li>Work together to achieve goals. </li></ul></ul><ul><li>Free-Reign Management Styl e – Managers who avoid the use of power. </li></ul><ul><ul><li>Employees learn on their own. </li></ul></ul><ul><ul><li>Can lead to chaos. </li></ul></ul><ul><ul><li>Use only if employees are disciplined, and self-motivated. </li></ul></ul>
  10. 10. Use of Power or Authority by Managers Maximize Minimize Power or Authority to Control Others Free-rein Managers Participative Managers Autocratic Managers
  11. 11. Influences of Cultural Differences <ul><li>People’s behaviors are shaped by their cultural backgrounds. </li></ul><ul><li>Managers must be sensitive to and respectful of cultural differences. </li></ul><ul><li>Differences in… </li></ul><ul><li>Participation in making decisions </li></ul><ul><li>Hiring preferences </li></ul><ul><li>Permanence of employment </li></ul><ul><li>Labor-management relationships </li></ul>
  12. 12. MANAGEMENT FUNCTIONS AND ORGANIZATION <ul><li>Describe the basic components of the process of managing. </li></ul><ul><li>Differentiate among organizational structures based on function, product, and geography. </li></ul>LESSON 10-2 GOALS
  13. 13. Process of Managing <ul><li>Planning and decision making </li></ul><ul><li>Organizing, staffing, and communicating </li></ul><ul><li>Motivating and leading </li></ul><ul><li>Controlling </li></ul>
  14. 14. Planning and Decision Making <ul><li>Planning relates to setting goals or objectives. (Where do you want to go?) </li></ul><ul><li>Weigh advantages and disadvantages, select the best alternative. </li></ul>
  15. 15. Organizing, Staffing, and Communicating <ul><li>Involves the structure of the business. </li></ul><ul><li>How business activities function together. </li></ul><ul><li>Acquiring employees with the knowledge, skills, and attitudes. </li></ul><ul><li>Communication is a vital managerial task. </li></ul>
  16. 16. Motivating and Leading <ul><li>Motivating is to create the desire to achieve. </li></ul><ul><li>Internal and External motivators. </li></ul>
  17. 17. Controlling <ul><li>Controlling is regulating the operations of a business. </li></ul><ul><li>Taking preventative and corrective actions </li></ul><ul><ul><li>Important when dealing with money. </li></ul></ul>
  18. 18. Structures of Organization <ul><li>Organizational Chart – a drawing that shows the structure of the org. </li></ul><ul><ul><li>Organization by function </li></ul></ul><ul><ul><li>Organization by product </li></ul></ul><ul><ul><li>Organization by geography </li></ul></ul>
  19. 19. Organization by Function Product Development Manager Manufacturing Manager Sales Manager Business Affairs Manager VP for Production VP for Customer Service President
  20. 20. Organization by Product Shoe Division Accessory Division Apparel Division Vice President President
  21. 21. Organization by Geography North American Operations Manager European Operations Manager South American Operations Manager African Operations Manager VP of Northern Division VP of Southern Division Chief Executive Officer
  22. 22. THE CHANGING PROCESS OF MANAGEMENT <ul><li>Discuss factors that affect the levels of management in an organization. </li></ul><ul><li>Describe the four stages through which a business passes to reach global status. </li></ul><ul><li>Explain the differences between management today and the way it is expected to be in the future. </li></ul>LESSON 10-3 GOALS
  23. 23. Levels of Management <ul><li>Span of control – </li></ul><ul><ul><li>Front-line managers - </li></ul></ul><ul><ul><li>Middle managers - </li></ul></ul><ul><ul><li>Senior managers - </li></ul></ul><ul><ul><li>Chief executive officer (CEO) - </li></ul></ul>
  24. 24. Span of Control Middle Managers Marketing Info Mgr. Promotions Manager Sales Manager Customer Service Mgr. Senior Managers VP of Distribution VP of Production VP of Marketing VP of Finance VP of HR CEO President Front-Line Managers Dept. C Supervisor Dept. B Supervisor Dept. A Supervisor
  25. 25. Continued… <ul><li>Lines of authority – indicates who is responsible for whom and for what. </li></ul><ul><li>Delegation of authority and responsibility. </li></ul><ul><ul><li>Remember autocratic, participative, and free-reign managers. </li></ul></ul><ul><ul><li>Degree of centralization - </li></ul></ul>
  26. 26. Evolution of Organizations and Management <ul><li>Stage One: Domestic Company </li></ul><ul><li>Stage Two: Exporting Company </li></ul><ul><li>Stage Three: International Corporation </li></ul><ul><li>Stage Four: Global Corporation </li></ul>
  27. 27. Managing Now and in the Future <ul><li>Shifts from Domestic to Global </li></ul><ul><li>Focus on Teamwork (or Group Force) </li></ul><ul><li>Meet needs of diverse groups </li></ul><ul><li>Outstanding communication skills </li></ul>