Tariff Awareness Guide for         Consumers                                 Mu h a m m a d Ra s h e e d                  ...
Agenda     w   Background     w   Issues discussed in the Consumer Awareness         Guide     w   Recommendations2       ...
Before we begin……………..w   Y o u m a y f in d t h e g u id e o f    l it t l e v a l u e — b u t y o u a r e    the experts...
Why?w   Background    ◘   Ta r g e t s a n d Go a l s        2 01 1    ◘   Small read able        d ocument for        con...
Objectives    ◘   H e l p c o n s u m e r s m a k e a n in f o r m e d c h o ic e    ◘   In f o r m c o n s u m e r s o f ...
Why?◘    C o n s u m e r w e l f a r e — a p r io r it y     f o r PTA◘    P T A in s t r u c t io n s r e g a r d in g   ...
Getting Tariff Information    w   What type of package suits me?        ◘   D o n o t r u s h f o r a n a d v e r t is e d...
Getting Tariff Information    w   What are my options?        ◘   F in d a v a il a b l e p a c k a g e s t h a t c l o s ...
Getting Tariff Information ….w       What are my options?>       O t h e r t e r m s a n d c o n d it io n s ? (validity, ...
Taxes         >   L e v ie d o n a l l t e l e c o m             s e r v ic e s (e x c e p t r e t a il             bro ad...
Other Operator Charges on Prepaid Mobile  w   Service Charge on account reload  >   @ 7 % Te l e n o r  >   @ 5 % M o b il...
Help Line Charges of Major Operators  >   IV R c h a r g e s m a y b e l o w e r  >   C h a r g e d o n p e r c a l l b a ...
What does PTA do to ensure I am not overcharged?                   >   B il l in g v e r if ic a t io n                   ...
Where to look for Information?  w   Sources of Information  >   Ad v e r t is e m e n t s o n l y h ig h l ig h t k e y f ...
Where to look for Information?........  >   Consumer Alert o n P T A w e b s it e a l e r t s      c o n s u m e r s o n m...
Other tariff related issues  w   P r e m iu m R a t e S e r v ic e s  >   S h o r t Co d e s  >   09 00  >   S ig n if ic ...
Other tariff related issues …….  w   T a r if f c h a n g e b y t e l e c o m o p e r a t o r s  >   M o b il e P o l ic y...
Other tariff related issues …….  w   MN P  >   C h a n g e o p e r a t o r b u t r e t a in y o u n u m b e r      e v e n...
Complaints  >   C o n c e r n e d o p e r a t o r — t h e f ir s t p o in t o f      c o n tac t  >   PTA          HQ    ...
Recommendations >   L a u n c h c o m p r e h e n s iv e c o n s u m e r e d u c a t io n     pro gramme >   L ia is e w i...
T h a n k y o u f o r p a t ie n t            l is t e n in g … … ..21           P a k is t a n T e l e c o m m u n ic a t...
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Presentation Tariff Guide for Telecom Consumers

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Presentation Tariff Guide for Telecom Consumers

  1. 1. Tariff Awareness Guide for Consumers Mu h a m m a d Ra s h e e d Kh a n AD , C A Pakistan Telecommunication Authority
  2. 2. Agenda w Background w Issues discussed in the Consumer Awareness Guide w Recommendations2 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  3. 3. Before we begin……………..w Y o u m a y f in d t h e g u id e o f l it t l e v a l u e — b u t y o u a r e the expertsw T h e g u id e is f o r a n average c o n s umer3 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  4. 4. Why?w Background ◘ Ta r g e t s a n d Go a l s 2 01 1 ◘ Small read able d ocument for consumer e d u c a t io n a n d 4 awaren es s P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  5. 5. Objectives ◘ H e l p c o n s u m e r s m a k e a n in f o r m e d c h o ic e ◘ In f o r m c o n s u m e r s o f t h e ir r ig h t s ◘ In f o r m c o n s u m e r s o f O p e r a t o r s ’ o b l ig a t io n s a n d P T A’s r o l e in t a r if f r e l a t e d matters5 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  6. 6. Why?◘ C o n s u m e r w e l f a r e — a p r io r it y f o r PTA◘ P T A in s t r u c t io n s r e g a r d in g co mplete an d acc urate t a r if f in f o r m a t io n◘ Av o id in g m is l e a d in g a d v e r t is e m e n t◘ T a r if f p a c k a g e s a n d p r o m o t io n s a r e b e c o m in g mo re an d mo re c o mplex◘6 In c r e a s e d c o n s Pu k mt ae Tr l e c o m m u n ic a t io n a is n e Au t h o r it y
  7. 7. Getting Tariff Information w What type of package suits me? ◘ D o n o t r u s h f o r a n a d v e r t is e d p a c k a g e ◘ S e e k a l l n e c e s s a r y in f o r m a t io n ◘ K n o w y o u r n e e d s f ir s t : ◘ Do yo u talk eq ually o n all n etw o rk s ? ◘ Do yo u talk to a s elec t gro up o n th e s ame network? ◘ H o w m u c h d oP ay isot aun Tu l s c e m t ue icxa tioin g (S M S )?7 k e e o m n t n Au t h o r it y
  8. 8. Getting Tariff Information w What are my options? ◘ F in d a v a il a b l e p a c k a g e s t h a t c l o s e l y m e e t y o u r need s ◘ S e e k a l l n e c e s s a r y in f o r m a t io n f o r e a c h c a n d id a t e p a c k a g e — As k t h e f o l l o w in g q u e s t io n s :  P a c k a g e p r ic e ? (P a y a t t e n t io n t o n u a n c e s s u c h a s Peak, Off Peak, P e r M in u t e o r P e r S e c o n d call-charging pulse f e a t u r e s . C a l c u l a t e t h e e f f e c t iv e p e r m in u t e p r ic e f o r b e t t e r c o m p a r is o n )8 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  9. 9. Getting Tariff Information ….w What are my options?> O t h e r t e r m s a n d c o n d it io n s ? (validity, package conversion charge, balance inquiry fee, detailed bill fee.) P a y a t t e n t io n t o fine print d e t a il s ) R e m e m b e r : the devil is in the d etails.> T a x e s in c l u d e d o r e x c l u d e d ?> F r e e m in u t e s / F r e e b a l a n c e> U n l im it e d ? R e a l l y … .? (F a ir u s a g e p o l ic ie s )> C o s t o f a n c il l a r y s e r v ic e s (a s s is t a n c e s e r v ic e s )(help line, credit recharge) 9 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  10. 10. Taxes > L e v ie d o n a l l t e l e c o m s e r v ic e s (e x c e p t r e t a il bro ad ban d ) > D e d u c t e d in a d v a n c e (W H T @ 1 0%) > D e d u c t e d o n u s a g e (F E D @ 1 9 .5 % ) > F in d t h e l a t e s t a p p l ic a b l e rates > Th e y a r e p a r t o f y o u r1 0 P a k is to n te l e c lm m u nu atio-o f -p o c k e t t a T a o o ic t n Au t h o r it y
  11. 11. Other Operator Charges on Prepaid Mobile w Service Charge on account reload > @ 7 % Te l e n o r > @ 5 % M o b il in k , U f o n e , W a r id , Z o n g w Ac c o u n t M a in t e n a n c e C h a r g e /O p e r a t io n a l F e e /Ad m in F e e o n p r e p a id a c c o u n t r e c h a r g e > @ 1 .5 % Z o n g > @ 2 % M o b il in k , U f o n e , W a r id wTa x es apply1 1 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  12. 12. Help Line Charges of Major Operators > IV R c h a r g e s m a y b e l o w e r > C h a r g e d o n p e r c a l l b a s is > C h a r g e s f o r t a l k in g t o c u s t o m e r r e p r e s e n t a t iv e (in P a k R u p e e s e x c l u d in g t a x e s ):1 2 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  13. 13. What does PTA do to ensure I am not overcharged? > B il l in g v e r if ic a t io n a n n u a l l y u s in g s t a t e -o f - t h e -a r t t e c h n o l o g y > S o f a r n o a l a r m in g a b e r r a t io n s o b s e r v e d1 3 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  14. 14. Where to look for Information? w Sources of Information > Ad v e r t is e m e n t s o n l y h ig h l ig h t k e y f e a t u r e s > C o n s u l t c r e d ib l e s o u r c e s t h a t c a r r y c o m p l e t e in f o r m a t io n > P T A w e b s it e h o s t t a r if f s o f s e l e c t e d s e r v ic e s o f m a j o r o p e r a t o r s : • PTCL • DSL • M o b il e – P r e p a id – P o s t p a id1 4 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  15. 15. Where to look for Information?........ > Consumer Alert o n P T A w e b s it e a l e r t s c o n s u m e r s o n m a t t e r s o f im m e d ia t e concern > O p e r a t o r s ’ w e b s it e s c o n t a in a l l t h e r e q u ir e d t a r if f in f o r m a t io n > Co n t ac t t h e o p e r at o r t h r o u g h : • H e l p l in e • F r a n c h is e • S e r v ic e c e n t r e1 5 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  16. 16. Other tariff related issues w P r e m iu m R a t e S e r v ic e s > S h o r t Co d e s > 09 00 > S ig n if ic a n t l y h ig h e r t a r if f s > F in d o u t t h e c o s t f ir s t … …1 6 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  17. 17. Other tariff related issues ……. w T a r if f c h a n g e b y t e l e c o m o p e r a t o r s > M o b il e P o l ic y > P T A’s a p p r o v a l n o t r e q u ir e d (e x c e p t f o r PT C L) > P T A’s d ir e c t iv e o n o p e r a t o r a s s is t a n c e s e r v ic e s (h e l p l in e , b a l a n c e in q u ir y , r e l o a d w e t c ) f r e l a t e d o b l ig a t io n s o n t e l e c o m T a r if o perato rs > Ad v a n c e n o t ic e > T a r if f in f o r m a t io n , c o m p l e t e , n o t m is l e a d in g > C h a r g e d a s p e r a d v e r t is e d t a r if f (n o h id d e n c h arges )1 7 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  18. 18. Other tariff related issues ……. w MN P > C h a n g e o p e r a t o r b u t r e t a in y o u n u m b e r e v e n t h e f o u r d ig it p r e f ix > N o f e e s (e f f e c t iv e l y )1 8 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  19. 19. Complaints > C o n c e r n e d o p e r a t o r — t h e f ir s t p o in t o f c o n tac t > PTA  HQ  Z o n a l O f f ic e s  W e b s it e  E m a il > Ma jo r O p e r a t o r s  Ad d r e s s e s , P h o n e , F a x , H e l p l in e1 9 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  20. 20. Recommendations > L a u n c h c o m p r e h e n s iv e c o n s u m e r e d u c a t io n pro gramme > L ia is e w it h c o n s u m e r o r g a n is a t io n s f o r c r e a t io n o f P e r m a n e n t T e l e c o m C o n s u m e r s F o r u m t o g iv e c o n s u m e r s a f o r m id a b l e v o ic e f o r p r o t e c t io n a n d p r o m o t io n o f c o n s u m e r r ig h t s . > S im il a r g u id e s o n o t h e r a s p e c t s o f c o n s u m e r in t e r e s t s20 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y
  21. 21. T h a n k y o u f o r p a t ie n t l is t e n in g … … ..21 P a k is t a n T e l e c o m m u n ic a t io n Au t h o r it y

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