Recap of a January Chicago CoreNet luncheon. A panel from the Well MindShift project shared research on the current crisis and future state of workplace health and well-being. Panel members included Steven Carter, the Carter Group, Bryan Berthold, Cushman and myself. It was organized by Ema Cox, McDonald's. You can order a copy on Amazon: http://amzn.to/2sivr02

1. TheBusinessofFurniture|February21,2018
BoF
The Business of Furniture | January 6, 2016
oooo
Clarus Moving
Beyond Visual
Communications

2. The Business of Furniture
February 21, 2018
HIGHLIGHTS
10UPFRONT: Dick
Resch Pledges $5
Million for University of
Wisconsin – Green Bay
School of Engineering
Resch says his experience
in the paper industry and
more than 35 years of
leadership at KI showed him
the importance of a regional
engineering program and
higher education in general.
12Bianchi Reflects
on Haworth Past,
Present, Future
Franco Bianchi says he
believes the company is in the
right position to capitalize on
these changes in the market.
40Nuova Contessa
Improves on a
Classic
Teknion’s Nuova Contessa
will come with a number of
new features to help designers
find a place for it, such as the
ability to select conference
versions with fixed arms.
< Nuova Contessa
BoFoooo
5The Business of Furniture | Subscribe at bof.press | February 21, 2018

3. 7The Business of Furniture | Subscribe at bof.press | February 21, 2018
BoFoooo The Business of FurnitureFebruary 21, 2018
9 |Hutch Industry Cartoon 10 |Upfront 11 |The Stream
COLUMNS
Stephen Says 30
CoLaboration - Al Everett 32
FINANCIAL
Industry Shares/Graphs 28
CALENDAR & MORE
Regional Industry News 26
Upcoming Events 36
Marketplace 60
52 PULSE The latest industry
happenings
35 PLACES Gensler Basecamp
Offices – London
34 WHITEBOARD Reinventing
the Workplace
46 FIRST LOOKS The latest in
products
40 |Teknion’s Nuova
Contessa Improves on a
Classic
Nuova Contessa will come
with a number of new
features to help designers
find a place for it, such
as the ability to select
conference versions with
fixed arms.
20 |Clarus Moving
Beyond Visual
Communications
The Fort Worth, Texas-
based company has built a
business with more than
200 employees and has
moved five times in the last
eight years.
42 |CoreNet Chicago
Shares a Preview of
Rex Miller’s New Book:
The Healthy Workplace
Nudge
The insightful findings will
be found in The Healthy
Workplace Nudge, a book
that will be released in May.
12 |Bianchi Reflects on
Haworth Past, Present,
Future
In a conversation with
Business of Furniture
following the release of
its yearly financial review,
Chief Executive Officer
Franco Bianchi says he
believes the company is
in the right position to
capitalize on these changes
in the market.

4. 9The Business of Furniture | Subscribe at bof.press | February 21, 2018
The Business of Furniture
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Editor-in-Chief, Bellow Press Rob Kirkbride
Vice President, Sales & Marketing, Publisher, Bellow Press Melissa Skolnick
Vice President, Content Production, Bellow Press Todd Hardy
Workplace Guru, BoF Stephen Viscusi
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Guest Columnist, BoF Al Everett
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Stef Schwalb, Gary James, Scott Lesizza, Bryce Stuckenschneider, Michael Dunlap, Carolyn Cirillo
Illustrator, BoF Jamie Cosley
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run a better, more informed company.
ROB KIRKBRIDE, EDITOR-IN-CHIEF
Contents Copyright ©2018 Bellow Press Inc.

5. BoFoooo
CoreNet Chicago Shares a Preview
of Rex Miller’s New Book: The
Healthy Workplace Nudge
THE INSIGHTFUL FINDINGS WILL BE FOUND IN THE HEALTHY
WORKPLACE NUDGE, A BOOK THAT WILL BE RELEASED IN MAY.
BY AMANDA SCHNEIDER
READING MATTER
42 The Business of Furniture | Subscribe at bof.press | February 21, 2018

6. 43The Business of Furniture | Subscribe at bof.press | February 21, 2018
The CoreNet Chicago chapter recently gathered for its first meeting of 2018.
While this meeting typically features an economic forecast, in a slightly different
twist this year, CoreNet welcomed an esteemed panel to present its findings of a
two-year project designed to understand why 90 percent of workplace wellness pro-
grams fail.
The goal was to provide a new kind of inspiration for 2018 and beyond. “We felt
that this year, there was an opportunity to change the way our attendees think about
traditional economic forecasting,” says Emma Cox, a CoreNet board member. “Spe-
cifically, we were hoping to get our attendees to consider the human component of
the future of our workplace — that future investment should be in our people.”
Presenters included:
• Rex Miller, of GoMindSHIFT, an award-winning author and world-renowned con-
sultant. He brings a crowdsourced approach to tackling leadership challenges and
tough topics.
• Steve Carter, of Carter Inc., a move management firm. He uses psychology as the
premise for relocation strategy. Carter Inc. believes with the right tools, it can help
people enjoy a positive experience during relocation changes.
• Bryan Berthold serves as managing director of workplace strategy in the strategic
consulting group at Cushman & Wakefield, where he leads and inspires high-per-
formance teams to optimize real estate assets. Berthold and his team launched the
first workplace experience diagnostic tool, Experience per Square Foot, which al-
lows measurement of the softer, yet perhaps more impactful side of workplace — the
employee experience.
The panel’s research spanned over a two-year period and involved several live
events and forums that researched topics from many angles. The insightful findings
will be found in The Healthy Workplace Nudge, a book that will be released in May.
The book explores research on 50 organizations in a collaborative effort between
more than 100 leaders and experts. Their mission tackled the complex problems of
employee health costs, stress and disengagement. The recommended approaches
represent a fraction of the cost sunk into traditional wellness and engagement pro-
grams, yet are proven to be highly effective. The goal is to create workplaces that are
good for people, release them to what they do best and enjoy most and produce great
and profitable work. Sadly, because we don’t have this information today, many orga-
nizations focus instead on cost.

7. 44 The Business of Furniture | Subscribe at bof.press | February 21, 2018
BoFoooo
Tying the presentation to the idea of an economic forecast, Miller voiced a compel-
ling argument: In the face of uncertainty in today’s volatile economy, the key to fu-
ture proofing is building a resilient organization. “What we are finding more is that
the resilience of the organization is directly tied to the resilience of the people in
the organization, and right now, for most organizations, that sucks,” Miller quipped.
He shared some compelling statistics: “Engagement numbers are 30 percent. That
means 70 percent would rather be anywhere else than work. How do you overcome
economic volatilities if 70 percent of people are checked out?” A shocking graph
showing expectancy of an S&P 500 company today vs. only a few decades ago shows
life expectancy of a company has gone from 33 years in 1965 to 20 years in 1990 and
is predicted to shrink to 14 years by 2026.
“We see this volatility in the marketplace and
shortened lifespan expectancy, and from our re-
search, this is directly tied to engagement num-
bers,” Miller says. “(The) Congressional Budget
Office predicts that by 2050, health care costs are
going to double from 18 percent to 36 percent of
the GDP. And because of the influx of chronic dis-
ease, we see that this is likely to happen even soon-
er; potentially as early as 2025.”
The underlying argument? Traditional wellness
programs DON’T WORK. According to Miller’s
research only about 5 percent of companies can
make it work, so something different needs to be
done. “Organizations and employees now spend
an average of $18,000 per year per employee for
health costs, a 61 percent increase in just 10 years,”
Miller says. “Worse yet, $6,000 of that cost is paid by the employee. These are direct
costs, but the hidden costs of time out of the office, distraction, disengagement and
turnover far exceed the direct costs. This is an urgent issue, business issue, and you
cannot wait for the government to respond.”
All of the presenters encouraged the audience to focus on the human side of the
equation. The situation was compared to an iceberg, where most are focused on sav-
ing PENNIES at the top (business expenses) while losing DOLLARS on the bottom
(human capital).
“The things that don’t cost a lot are the things that have the biggest effect,” Miller
said. “We must put happiness before health. If you hate your boss and work, it
doesn’t matter if you meditate 12 minutes a day. No wellness program is going to
remedy that. According to the EPA, we spend 90 percent of our lives in some sort
of built environment, 96 percent including transportation. We know that access to

8. 45The Business of Furniture | Subscribe at bof.press | February 21, 2018
natural light, air quality, etc., affects our immune system and cognitive capabilities.
Focusing on people is the least expensive, most effective return on your dollar for
improving your wellness. At a minimum, let’s create buildings that don’t hurt us.”
Miller shared the biggest problems found with society’s current definition of well-
ness programs: “Wellness programs try to get people to change behavior. If you have
kids, you know that doesn’t work. But you can nudge … you can change social norms
and nudge people with environmental choices that inherently change behavior. Our
research tells us it is possible with the right tools.”
Carter noted less than 25 percent of people take their full vacation time in the U.S.
He challenged the audience saying, “Do you think coming to work improves the way
you operate as a human being? Are you a better version of yourself today than when
you started because of working for this organization? If not, then your organization
has work to do.” He told audience members that as professionals in the corporate
real estate realm, they all have immense power of influence.
“We were raised on a concept around corporate performance that if you can’t
spreadsheet it, it’s not only not valuable, but not real,” Carter said. “And, while I
am in favor of evidence, I don’t believe it has to be spreadsheets. You simply can’t
spreadsheet human behavior.”
In a lighthearted moment, Berthold introduced himself next with “I spreadsheet
human behavior.” You see, Berthold and his team recently launched the first work-
place experience measurement tool, Experience per Square Foot. It measures the
softer side of the workplace — the experience. “We started with the concept that
healthy people will flourish,” he said. “But through our research we flipped that
sentence around … flourishing people will be healthy.” He went on to explain details
about the tool and how it works. The tool measures 75 attributes, which fall into six
buckets: workplace design, technology, amenities, how you service people, location,
culture and policies. Berthold and his team are working with human resources to
find an answer to the question, “Does workplace experience affect performance?”
“We have already found that if you can improve just one element by 10 basis points
it actually moves engagement up 1 percent, which may not sound like a lot, but that’s
huge,” Miller said. “For every five basis points you can improve employee engage-
ment, you get a five percent revenue bump. The most staggering discovery was that
well-being has a 2 percent impact, which is twice the number of others.”
Berthold said Experience per Square Foot has made it possible to measure “flour-
ishing” for the first time with true people metrics: focus, team, renew, bond and
learn.
The trio closed with an empowering challenge to the audience, telling it the indus-
try has a great opportunity to get out of this 30 percent GDP funk, and they need to
figure out how.
We might suggest you start with a copy of “The Healthy Workplace Nudge.” BoF