Hi, my name is

Michael
Redbord
@redbord
• International relations
• Philosophy
• Sleeping till 5pm

• Client-facing analyst
• Lotta excel
• 3 years
1
HubSpot Academy Manager.
2
Customer Lifecycle Operations.
3
Customer Support Director.
4
Inbound Marketing Consultant.
What’s the deal with

HubSpot Support

1
We empower customers and
2 employees to do more.
We create the best SaaS
3 custom...
What’s the deal with

My Job

1
Hire & empower a great team
2 (80+ people).
Help make the best SaaS
3 customer experience....
Hiring HubSpot Support
Initiative

Customer
Mindset or
Experience

Technical
Knowledge Culture Fit
or Capacity
Your Liberal Arts
Launching Pad
Your Liberal Arts
Launching Pad?
Your Liberal Arts
Launching Pad
Kind of your
reality right now
What do you have that
hiring managers actually
care about?
You can ask “Why”.

“critical thinking”
You can use frameworks to
learn new skills faster.
You
communicate
clearly
and
within
context.
You’re probably
working on being concise.
You work well alone,
in pairs, and in groups.
Don’t call it “bullshitting”, it’s
“sales & consulting skills”.
1. Critical
approach
to thinking

3. Comms

4. Flexing
work
style
2. Framework
to learn
fast

5. Spin
machine
Q

How does that help me get a job?

A

Good hiring managers want
skills plus all that Lego stuff.

remember:
you can star...
Hiring HubSpot Support
Initiative

Customer
Mindset or
Experience

Technical
Knowledge Culture Fit
or Capacity
Hiring HubSpot Support
Initiative

Customer
Mindset &
Experience

Technical
Skills or
Capacity

Culture Fit
Hiring HubSpot Support
Initiative

Customer
Mindset &
Experience

Technical
Skills or
Capacity

Culture Fit
Thanks.
Questions?
mredbord@hubspot.com
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Bootcamp deck v1

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How to get a job at a technology company as a liberal arts major.

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  • The Pieces You Definitely HaveCritical thinkingSpinAbility to learn faster / flex your mind w frameworksBullshitting through presssure (“Sales Skills”)Clear & concise commsGroupwork
  • There are people out there with lots of skills but who can’t do what you can – they’re in a tough spot, too.
  • Bootcamp deck v1

    1. 1. Hi, my name is Michael Redbord @redbord
    2. 2. • International relations • Philosophy • Sleeping till 5pm • Client-facing analyst • Lotta excel • 3 years
    3. 3. 1 HubSpot Academy Manager. 2 Customer Lifecycle Operations. 3 Customer Support Director. 4 Inbound Marketing Consultant.
    4. 4. What’s the deal with HubSpot Support 1 We empower customers and 2 employees to do more. We create the best SaaS 3 customer experience. We solve customer problems.
    5. 5. What’s the deal with My Job 1 Hire & empower a great team 2 (80+ people). Help make the best SaaS 3 customer experience. Make sure the trains run on time.
    6. 6. Hiring HubSpot Support Initiative Customer Mindset or Experience Technical Knowledge Culture Fit or Capacity
    7. 7. Your Liberal Arts Launching Pad
    8. 8. Your Liberal Arts Launching Pad?
    9. 9. Your Liberal Arts Launching Pad Kind of your reality right now
    10. 10. What do you have that hiring managers actually care about?
    11. 11. You can ask “Why”. “critical thinking”
    12. 12. You can use frameworks to learn new skills faster.
    13. 13. You communicate clearly and within context. You’re probably working on being concise.
    14. 14. You work well alone, in pairs, and in groups.
    15. 15. Don’t call it “bullshitting”, it’s “sales & consulting skills”.
    16. 16. 1. Critical approach to thinking 3. Comms 4. Flexing work style 2. Framework to learn fast 5. Spin machine
    17. 17. Q How does that help me get a job? A Good hiring managers want skills plus all that Lego stuff. remember: you can start to learn & apply new skills before applying for roles that require them.
    18. 18. Hiring HubSpot Support Initiative Customer Mindset or Experience Technical Knowledge Culture Fit or Capacity
    19. 19. Hiring HubSpot Support Initiative Customer Mindset & Experience Technical Skills or Capacity Culture Fit
    20. 20. Hiring HubSpot Support Initiative Customer Mindset & Experience Technical Skills or Capacity Culture Fit
    21. 21. Thanks. Questions? mredbord@hubspot.com

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