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Recognize spam email (even if you trust the sender)


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This is a quick tutorial I made for my staff.

Users have been getting a large amount of spam lately (most of which results from phishing scams).

This small presentation will hopefully serve as a quick visual tutorial for recognizing the good from the bad, and more importantly how to tell if a trusted sender has been compromised.

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Recognize spam email (even if you trust the sender)

  1. 1. KNOW YOUR EMAIL SPAM A Guide to Avoiding CompromisingYour Email Account Tuesday, February 25, 14
  2. 2. SPAMMY EMAIL A message arrives like this, from a trusted source.. Tuesday, February 25, 14
  3. 3. THE GIANT RED FLAGS The Click Here link is red flag #1 The disclaimer is red flag #2 Is it written in your friend’s voice? No? Red flag #3 Tuesday, February 25, 14
  4. 4. WHATTO DO? DO NOT “Click Here” Respond to the sender letting them know they’ve been compromised, suggest they change their password Delete the email - simply opening the email is fine, you are not compromised for getting it Tuesday, February 25, 14
  5. 5. HOW DOYOU KNOW IT’S BAD? Here is what it looks like if you clicked on the link... Looks ok? Look at the address in the address bar... Tuesday, February 25, 14
  6. 6. GIANT RED FLAG Never sign in to a site who’s address looks like this .ru if Russia’s country code, Russia is a hotbed of hackers/spammers Tuesday, February 25, 14
  7. 7. WHAT IS A SAFE ADDRESS? The lock means the site is secure The “s” in https means the site is secure The fact is in the address means it is the right place Tuesday, February 25, 14
  8. 8. BAD LOGIN SCREEN Look at the bad grammar in the opening line Tuesday, February 25, 14
  9. 9. PROPER LOGIN SCREEN Every Google address will take you to the same screen A proper Google sign-in page will always look like this Tuesday, February 25, 14
  10. 10. EVEN IFYOU ARE GAFE GAFE (Google Apps for Education) If your domain has a specific login address (ie: you will still get the standard Google screen but with the added pop-up regarding your domain Tuesday, February 25, 14
  11. 11. BAD! Avoid! Leave! Do not enter information here! Tuesday, February 25, 14
  12. 12. GOOD! This is what a proper screen & address looks like Tuesday, February 25, 14
  13. 13. HOWTHIS WORKS • These spammer/hacker email links work like this: • they direct you to their site • you “sign in” giving them your username & password • they now have access to your account • they use your address book to send more spam Tuesday, February 25, 14
  14. 14. KEEP IN MIND • Remember: • no harm in getting the email • no reputable email will ever say “click here and enter your password” • never enter your password on an untrusted site • verify the site by looking at the address bar Tuesday, February 25, 14
  15. 15. IFYOU DO GET COMPROMISED • It happens, no one is completely immune • Log in to your service at the main address (,, etc) • Change your password immediately • Send an email to your contacts letting them know you were compromised, to ignore the spammy email from your account, and suggest they change their passwords too Tuesday, February 25, 14
  16. 16. Created by Mr. Casal, 1/2014 CREDITS Created by Chris Casal ComputerTeacher,Technology Coordinator, and Google Apps Administrator PS10 - 15K010 / @mr_casal Tuesday, February 25, 14