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40 Big Ideas for Little Things in Hospitality

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we brought together two specialists in hospitality at Greece’s premier tourism industry event to discuss all the Little
Things that add up to make a great stay, whether it’s at a five star hotel, budget hotel or hostel.
- Things change rapidly in hospitality, and many new emerging hybrid hotel brands are challenging the way things
are done. With small touches, they’re adding value in a whole range of areas, from public spaces, to food and drink, room design and much else.

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40 Big Ideas for Little Things in Hospitality

  1. 1. 40 BIG IDEAS for Little Things in Hospitality Presented by: PETER JORDAN, Head of insights, TOPOSOPHY ‘Tourism in Transition’, 17th SETE Conference, Athens, 16 October 2018
  2. 2. what did we do? - we brought together two specialists in hospitality at Greece’s premier tourism industry event to discuss all the Little Things that add up to make a great stay, whether it’s at a five star hotel, budget hotel or hostel. - Things change rapidly in hospitality, and many new emerging hybrid hotel brands are challenging the way things are done. With small touches, they’re adding value in a whole range of areas, from public spaces, to food and drink, room design and much else. LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  3. 3. why focus on the little things? - they’re practical and affordable ways to delight guests - they help remove ‘pain points’ for them and you - they can create an emotional connection with your company and the destination - they help you to be smarter, faster and more caring - make you more competitive. LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  4. 4. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY At check-in, note if your guest is celebrating their birthday during their stay. 
 Give them a gift on the special day! LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  5. 5. Clothing hooks help to keep the room tidy! LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY
  6. 6. Provide a blackboard for travellers to write 
 their own tips and local advice LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY
  7. 7. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Games and activities in the public areas to encourage people to meet, talk and play LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  8. 8. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY ESSENTIAL: 
 electricity sockets next to the bed! LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  9. 9. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY 
 ESSENTIAL: 
 International plug sockets, 
 so no need for adaptors LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  10. 10. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Clear instructions for lights 
 and air conditioning LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  11. 11. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY A good-quality iron, ironing board 
 and hairdryer LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  12. 12. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Sunset drinks, wine hour or camp fire to encourage guests to meet LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  13. 13. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Warm, friendly lighting that is effective for reading and working LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  14. 14. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Sunset drinks, wine hour or camp fire to encourage guests to meet LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  15. 15. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY If guests hang their towels up to be 
 re-used, don’t change them for fresh towels! LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  16. 16. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY -Good-quality shower gel & shampoo in 
 wall dispensers. 
 Cut out the little plastic bottles! PRESENTATION TITLE ALL CAPS SLIDE LEGEND
  17. 17. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY -Bathroom mirrors that don’t steam up PRESENTATION TITLE ALL CAPS SLIDE LEGEND
  18. 18. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Support local artists! 
 Decorate with locally- produced photos, paintings, sculptures and textiles LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  19. 19. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Gift idea: a small item of locally-made clothing for guests to use and take away (e.g. sun-hat, sandals, scarf, towel) LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  20. 20. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Family friendly food: Adults pay, and kids eat free LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  21. 21. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY For people who wake up early:
 Coffee and small snack 
 before breakfast starts LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  22. 22. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Provide a small, locally- made gift when checking in, or checking out LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  23. 23. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY -Easy access to good coffee PRESENTATION TITLE ALL CAPS SLIDE LEGEND
  24. 24. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY -A good selection of tea! PRESENTATION TITLE ALL CAPS SLIDE LEGEND
  25. 25. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY FREE WATER Refillable bottles, for use around the hotel LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  26. 26. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Useful paper for writing, 
 and fewer signs to clutter 
 the bedroom and bathroom LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  27. 27. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Amenity kits and medication. 
 No-one wants to search for a pharmacy 
 when they have a bad stomach or migraine LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  28. 28. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Re-discover analogue! A collection of retro CDs, DVDs 
 and vinyl records to play in the room LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  29. 29. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY A hand-written welcome note, and a free drink at the bar are always welcome! LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  30. 30. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY A free minibar: Increase guest enjoyment 
 and reduce staff time! LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  31. 31. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Bluetooth speaker for the guest to stream their own music and personalise their room LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  32. 32. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY A personal discount voucher to spend at a good-quality local gift store, or to buy 
 artisan materials displayed in the hotel LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  33. 33. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Provide a packing service, to give guests more time to enjoy the hotel and local area LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  34. 34. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Allow your guests to ask questions via WhatsApp or Facebook messenger LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  35. 35. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Provide a packing service, to give guests more time to enjoy the hotel and local area LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  36. 36. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Help your guests to donate their 
 unwanted items to local charities LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  37. 37. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY When a guest has lost their luggage during their trip, wash their clothes or provide extras LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  38. 38. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Turn-down service in the evening: Provide a small, relaxing gift and 
 play gentle music in the room LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  39. 39. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Special offer for direct bookings: Offer a free upgrade, airport transfer, 
 or local taxi voucher LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  40. 40. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Family friendly: Provide toys, books and a baby cot ready, 
 in the room when the guests arrive LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  41. 41. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY Family friendly: Provide a small kid’s- play pack 
 (similar to the toys and colouring books 
 that restaurants and airlines give to kids) LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCELITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  42. 42. BIG IDEAS FOR LITTLE THINGS IN HOSPITALITY LOCAL FOOD Guests love food that comes from local producers and supports small businesses LITTLE THINGS IN HOSPITALITY | SETE ANNUAL CONFERENCE
  43. 43. PRESENTATION TITLE ALL CAPS SLIDE LEGEND A big smile really does make a difference!
  44. 44. Current slide title example No longer than two lines PRESENTATION TITLE ALL CAPS SLIDE LEGEND Want to know more about us? Discover our insights, latest projects and services at: www.toposophy.com

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