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Reciprocity ring teaching social networks pdw ao m 2013 baker


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Reciprocity ring teaching social networks pdw ao m 2013 baker

  1. 1. Teaching Social Networks PDW Academy of Management 2013 Annual Meeting, Orlando, FL (August 10, 2013) The Reciprocity Ring™ Wayne Baker Chair, Management & Organizations Robert P. Thome Professor of Business Administration Ross School of Business, University of Michigan The Reciprocity Ring™ is a trademark of Humax Corporation. Please note that all materials, concepts and information ("Materials") used or presented in conjunction with the Reciprocity Ring™ activity are the property of Humax Corporation and further protected by copyright. Please do use, reproduce, copy, or otherwise duplicate, or distribute, lend or otherwise transfer any copies of such Materials without the express written permission of Humax Corporation. Email <> , website <>
  2. 2. Outline  Origin of the idea  Description  Overview of typical session  Materials and support
  3. 3. Social capital = networks + generalized reciprocity
  4. 4. Reciprocity Ring™ “Reciprocity is the engine of social capital.” Baker (2000) Copyright © 2013 by Humax Corporation. All rights reserved.
  5. 5. Reciprocity Ring A group-level experiential activity that creates generalized reciprocity.  Produces real benefits in the activity itself  Models the use of networks to help others and self  Creates new ties, strengthens existing ties  Generates positive emotions Copyright © 2013 by Humax Corporation. All rights reserved.
  6. 6. Reciprocity Ring usage  N=18,000 participants  Undergrads, MBAs, EMBAs, Executive Education, outside training and consulting  Stanford, Kellogg, Michigan,Chicago Booth, Toronto, INSEAD, Queens, Wharton, etc.  Abbott Laboratories, Google, McKinsey & Co., Novartis, Bristol-Myers Squibb, Medtronic, General Motors, Amtrak, Morgan Stanley, Prudential, Office Depot, etc.  Typical group of 24 people realizes benefits valued at over $150,000 and saves over 1,600 hours of time  United States, Argentina, Belgium,Chile, China, Great Britain, Hong Kong, France, Israel, Korea, Serbia, Singapore, South Africa, Spain,United Arab Emirates, etc. Copyright © 2013 by Humax Corporation. All rights reserved.
  7. 7. Follow the recipe Copyright © 2013 by Humax Corporation. All rights reserved.
  8. 8. The recipe in brief Set up  Introduction – stories, examples, definitions  Run 1 or 2 rounds of the Reciprocity Ring • 1 round of requests ~1.5 hours • 2 rounds of requests ~ 2.5 hours  Conclusion
  9. 9. Introduction “The touchstone of social capital is the principle of generalized reciprocity. I’ll do this for you now, without expecting anything immediately in return and perhaps without even knowing you, confident that down the road you or someone else will return the favor.” Putnam (2000)
  10. 10. Direct Reciprocity vs. Generalized Reciprocity You help me and I help you. You help me and I help someone else (pay it forward).
  11. 11. “Designers call these meetings to seek the help of other designers at IDEO who are not already involved in the project…. The designers who attend brainstorming sessions do so because they believe they can contribute distinctive technical solutions to the problem and because, if they don’t help with others’ projects, the favor will not be returned.” “These interactions made visible the norms for asking for help, sharing knowledge, and giving help….” Hargadon and Sutton 1997 Organizational Practices: Brainstorming & Monday Morning Meetings
  12. 12. "Always go to other people's funerals, otherwise they won't come to yours.“ - Yogi Berra
  13. 13. Running the Reciprocity Ring™  Formulate SMART requests  Make requests  Respond to requests  Follow up Copyright © 2013 by Humax Corporation. All rights reserved.
  14. 14. Examples of Personal Requests 1. My teenaged daughter needs tennis lessons with a pro in the Chicago suburbs. 2. My request is to see a Bengal tiger in the wild. 4. My request is two tickets to be on Emeril Live! in NYC to celebrate my 10th anniversary. 3. I was adopted at birth and I am looking for my biological parents’ last name. 5. My son has just been arrested. I need someone to watch my two Great Danes tomorrow while I go bail him out. Copyright © 2013 by Humax Corporation. All rights reserved.
  15. 15. Examples of Work-Related Requests 1. I am looking for a civil engineer with project management experience to relocate to Florida. 4. I’m about to pay an outside vendor $50,000 to synthesize a strain of the PCS alkaloid. I need a cheaper alternative. 2. I want advice on how to become the wealthiest and most productive commercial loan officer at my bank. 3. I need advice on how to manage and improve my relationship with my boss. 5. I need a recommendation for an online project management system for a dispersed team. Copyright © 2013 by Humax Corporation. All rights reserved.
  16. 16. Conclusion 1. Continue using the Reciprocity Ring™ 2. Informal practice of generalized reciprocity in group or team 3. Identify an opportunity in your next email or FTF interaction For information about using the Reciprocity Ring™ contact Humax Corporation <> Copyright © 2013 by Humax Corporation. All rights reserved.
  17. 17. Materials and Support  All Reciprocity Ring™ materials (erasable or disposable poster, colored request cards, etc.)  PowerPoint presentation (customizable)  Step-by-step instructions for running a successful RR (the recipe)  Equipment and room setup  Training DVDs  Tips for running the RR in large groups Copyright © 2013 by Humax Corporation. All rights reserved.