Super Simple Success Tips Customer Service


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10 easy-to-use Customer Service tips for managers, available for fast, free download. In management - What are you waiting for??

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Super Simple Success Tips Customer Service

  1. 1. Customer Service By Martin Haworth at Coach Train Learn Extracted from the 94 brilliant tips to be found at:- ‘Super Simple Success Tips – Customer Service’ 1. Employ the Right People - the right people interacting with your customers will make all the difference between success and failure - simple as that. 2. Encourage a Happy Team - make sure that you look after your people well in all they do. Getting the best customer service will only come from having all of your people onside. 3. Prioritize Customer Service - build the simple understanding in your team that this is the number one activity. Demonstrate it yourself at all times. 4. Sample Your Own Customer Service - by actively seeking to appreciate the experience your customers have, you will learn much. 5. Remove Unnecessary Processes - just stop doing anything that you can that does not create value. Revisit every activity you do that impacts on customers and make sure they are all in their interests. 6. Build Great Relationships - with your people, with your customers and encourage each one of your employees to do the same. It can be your Unique Selling Point and invaluable because of that. 7. Seek Feedback & Respond - by asking about customer’ own experiences, you will find out much and you can then respond constructively. 8. Experience Competitors Service - when you get to know what your competitors are doing you can learn from them - as well as pat yourselves on the back maybe too! © Martin Haworth 2010 - This material can be freely circulated as long as it is unchanged
  2. 2. 9. Reward Great Service - giving praise in recognition of a job well done is a huge step with every single one of your most important assets, your employees. 10. Give Employees Permission - let your people, with a minimum of rules, create the very best experience for every one of your customers. ‘Super Simple Success Tips’ are a series of easy-to-use and implement management and leadership development tools, for those serious about developing their skills quickly and effectively. Inexpensively priced and immediately downloadable, they are available here. Other Titles in the Series Management Development 101 Customer Service Dealing with Difficult People Team Building Delegation Skills Coaching Skills Effective Feedback Managing Effective Meetings Managing Performance Developing Your Employees Employee Motivation Strategic Thinking and Planning Succession Planning Other Downloadable Products How to Land Your Dream Job Succession Planning Toolkit How to Win at Assessment Centers Super Successful Manager Program © Martin Haworth 2010 - This material can be freely circulated as long as it is unchanged