Achieving Collaborative Outcomes in
the Public Sector

Helping Governments Maximize Their Public
Value




Russ LeFevre, V...
The Mission of Government – Deliver Public
Value
                                 Fulfilled programs,
                   ...
Governments Transforming Themselves to
Maximize and Measure Their Public Value
    EVOLUTION OF GOVERNMENT PROCESSES


   ...
The Public Sector Serves Diverse
Stakeholders Spanning Many Services



                           Public
                ...
1) Intra-Agency Collaborative Outcome: Tax
Administration & Child Support Enforcement



                           Public...
1) Intra-Agency Collaborative Outcome: Tax
Administration & Child Support Enforcement
                                    ...
1) Intra-Agency Collaborative Outcome: Tax
Administration & Child Support Enforcement


                                  ...
2) Inter-Agency Collaborative Outcome:
Procurement Office & Tax Administration



                           Public
      ...
2) Inter-Agency Collaborative Outcome:
Procurement Office & Tax Administration
                                           ...
2) Inter-Agency Collaborative Outcome:
Procurement Office & Tax Administration


                                         ...
3) Cross-Organizational Collaborative Outcome:
Public Security, Licensing, Tax Administration



                         ...
3) Cross-Organizational Collaborative Outcome:
Public Security, Licensing, Tax Administration
                            ...
3) Cross-Organizational Collaborative Outcome:
Public Security, Licensing, Tax Administration


                          ...
4) Private / Public Partnership
Collaborative Outcome



                           Public
                        Broadca...
4) Private / Public Partnership
Collaborative Outcome
                                                       SAP Business ...
4) Private / Public Partnership
Collaborative Outcome

                                                   Collaborative Ou...
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Collaborative Outcomes In The Public Sector Industry

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Executive overview, definition and practical examples of how governments can collaborate intra-agency, inter-agency and across organizational boundaries to maximize their public value, optimize resources and improve citizen service responsiveness.

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Collaborative Outcomes In The Public Sector Industry

  1. 1. Achieving Collaborative Outcomes in the Public Sector Helping Governments Maximize Their Public Value Russ LeFevre, Vice President, Public Sector
  2. 2. The Mission of Government – Deliver Public Value  Fulfilled programs, policies and legislation  “Outcome” vs. output oriented Public Value  Transparent and efficient  Positive impact on use of public funds, cost society and quality of life savings and avoidance  Track service quality  Measure performance
  3. 3. Governments Transforming Themselves to Maximize and Measure Their Public Value EVOLUTION OF GOVERNMENT PROCESSES Public Value Collaborative outcomes Shared Business services process platform Standardized processes Suite Manual processes Best of Breed Proprietary / Legacy EVOLUTION OF IT CAPABILITIES
  4. 4. The Public Sector Serves Diverse Stakeholders Spanning Many Services Public Broadcasting Private Sector Postal Business Health Infrastructure Policy / Services Legislation Records & Archives Banking Services Economic Aid & Development Transportation Justice Non Profit / Charitable Education Organizations Public Administration Public Research Security Social Constituent Energy Services Public Utilities Services Tax & Revenue Private Healthcare Defense Providers Retail Services Mgmt
  5. 5. 1) Intra-Agency Collaborative Outcome: Tax Administration & Child Support Enforcement Public Broadcasting Private Sector Postal Business Health Infrastructure Policy / Services Legislation Records & Archives Banking Services Economic Aid & Development Transportation Justice Non Profit / Charitable Education Organizations Public Administration Public Research Security Social Constituent Energy Services Public Utilities Services Tax & Revenue Private Healthcare Defense Providers Retail Services Mgmt
  6. 6. 1) Intra-Agency Collaborative Outcome: Tax Administration & Child Support Enforcement SAP Business Process Platform Public Broadcasting Private Sector Postal Business Health Infrastructure Policy / Services Legislation Records & Archives Banking Services Economic Aid & Development Transportation Justice Non Profit / Charitable Education Organizations Public Administration Public Research Security Social Constituent Energy Services Public Utilities Services Tax & Revenue Private Healthcare Defense Providers Retail Services Mgmt
  7. 7. 1) Intra-Agency Collaborative Outcome: Tax Administration & Child Support Enforcement Constituent Collaborative Outcome Child Child Child support & Services payments processed to custodial parent, Support & Support taxpayer compliance Tax & Rev non-custodial parent Child Support enforced for Enforcement  Custodial mother contacts government, service request is transferred to child support enforcement office within social services agency, where her case and status is verified SAP CRM and Portal SAP Business Process Platform  Child support enforcement office contacts tax agency, which garnishes wages of non-custodial Constituent father and verifies his tax compliance Services SAP Tax & Revenue Management Social Tax & Revenue  Child support enforcement office delivers Services Mgmt payment to custodial mother SAP CRM and Portal
  8. 8. 2) Inter-Agency Collaborative Outcome: Procurement Office & Tax Administration Public Broadcasting Private Sector Postal Business Health Infrastructure Policy / Services Legislation Records & Archives Banking Services Economic Aid & Development Transportation Justice Non Profit / Charitable Education Organizations Public Administration Public Research Security Social Constituent Energy Services Public Utilities Services Tax & Revenue Private Healthcare Defense Providers Retail Services Mgmt
  9. 9. 2) Inter-Agency Collaborative Outcome: Procurement Office & Tax Administration SAP Business Process Platform Public Broadcasting Private Sector Postal Business Health Infrastructure Policy / Services Legislation Records & Archives Banking Services Economic Aid & Development Transportation Justice Non Profit / Charitable Education Organizations Public Administration Public Research Security Social Constituent Energy Services Public Utilities Services Tax & Revenue Private Healthcare Defense Providers Retail Services Mgmt
  10. 10. 2) Inter-Agency Collaborative Outcome: Procurement Office & Tax Administration Collaborative Outcome Public Public Tax and Public Vendor tax compliance ensured before Admin Admin Revenue Admin procurement award processed  Government purchasing office evaluates vendor proposals in response to RFP / tender, determines finalist for awarding contract SAP Procurement for Public Sector SAP Business Process Platform  Purchasing office verifies through tax agency finalist vendor’s tax compliance condition SAP Procurement for Public Sector Public Administration  If delinquent, tax agency issues bill SAP Tax & Revenue Management Tax & Revenue  Based on finalist vendor’s tax compliance Mgmt condition, purchasing office either awards contract, or holds until vendor’s tax obligation is fulfilled SAP Procurement for Public Sector
  11. 11. 3) Cross-Organizational Collaborative Outcome: Public Security, Licensing, Tax Administration Public Broadcasting Private Sector Postal Business Health Infrastructure Policy / Services Legislation Records & Archives Banking Services Economic Aid & Development Transportation Justice Non Profit / Charitable Education Organizations Public Administration Public Research Security Social Constituent Energy Services Public Utilities Services Tax & Revenue Private Healthcare Defense Providers Retail Services Mgmt
  12. 12. 3) Cross-Organizational Collaborative Outcome: Public Security, Licensing, Tax Administration SAP Business Process Platform Public Broadcasting Private Sector Postal Business Health Infrastructure Policy / Services Legislation Records & Archives Banking Services Economic Aid & Development Transportation Justice Non Profit / Charitable Education Organizations Public Administration Public Research Security Social Constituent Energy Services Public Utilities Services Tax & Revenue Private Healthcare Defense Providers Retail Services Mgmt
  13. 13. 3) Cross-Organizational Collaborative Outcome: Public Security, Licensing, Tax Administration Collaborative Outcome Constituent Public Tax and Constituent State licensing agency only issues and renews eligible constituents, state Services Security Revenue Services tax agency ensures taxpayer compliance and local law enforcement collects payments for outstanding alerts, warrants or tickets  Constituent requests issuance of state driver’s license SAP CRM and Portal SAP Business  Local government law enforcement agency Process Platform verifies any outstanding warrants or tickets SAP Investigative Case Mgmt and Portal Public Security  State tax agency verifies taxpayer compliance SAP Tax & Revenue Management Constituent Tax & Revenue Services Mgmt  Depending on law enforcement and/or tax conditions, licensing office holds or issues license SAP CRM and Portal
  14. 14. 4) Private / Public Partnership Collaborative Outcome Public Broadcasting Private Sector Postal Business Health Infrastructure Policy / Services Legislation Records & Archives Banking Services Economic Aid & Development Transportation Justice Non Profit / Charitable Education Organizations Public Administration Public Research Security Social Constituent Energy Services Public Utilities Services Tax & Revenue Private Healthcare Defense Providers Retail Services Mgmt
  15. 15. 4) Private / Public Partnership Collaborative Outcome SAP Business Process Platform Public Broadcasting Private Sector Postal Business Health Infrastructure Policy / Services Legislation Records & Archives Banking Services Economic Aid & Development Transportation Justice Non Profit / Charitable Education Organizations Public Administration Public Research Security Social Constituent Energy Services Public Utilities Services Tax & Revenue Private Healthcare Defense Providers Retail Services Mgmt
  16. 16. 4) Private / Public Partnership Collaborative Outcome Collaborative Outcome Public Public Charitable Charitable EOC enables charitable organizations to provide aid to the Security Security Organization and health organizations to quickly respond and community, Organization (EOC) (EOC) treat injured patients within the “golden hour”  Medical volunteer triages injured father, reports his condition to the Emergency Operations Center (EOC) SAP Emergency Mgmt for Public Sector SAP Business Process Platform  EOC transmits information on the father to available hospitals Non Profit / Charitable SAP ERP Organizations  The injured man’s family asks shelter representatives to help locate him, they send query to EOC Public Private Healthcare SAP Investigative Case Mgmt Security Providers (EOC)  EOC queries information provided by local hospitals to locate father, they find him, and Health send info back to shelter and family SAP Investigative Case Mgmt
  17. 17. Thank you!

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