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10 questions if you already apply them to your friends and family in business you should be just fine? If not then it might be time to learn what trust is?
1 Keep Your Promises
If you can't keep a promise, then don't make it in the first place -- it is a big negative emotion being let down in this way.
2 Never Tell Lies
Why would you? And if you have to, it's much, much more about you. Your people will really lose faith in you fast.
3 Keep Confidences
Sometimes people will tell you things that they don't want broadcast -- they need you to hear them sometimes. But keep it to yourself. Do not be the instigator of gossip and rumours.
4 Communicate as Fully as Possible
Keep as little from your people as you can. Communicate as openly as possible. Sometimes you have to hold some information back -- it happens, but think really carefully about it.
5 Have No Favourites
Treat all of your people equally and show no favourites. I know this is tough -- I found it tough, but it needs to be right. Have agreed principles and standards that everyone works to -- sorry, but no exceptions.
6 Challenge the Behaviour -- Not the Person
People make mistakes, do things wrong and need to be told. It's the thing they did, not the person they are. "You're useless", is not a good way to build trust, but, "That wasn't what I would expect of you usually, tell me more about what happened", works better.
7 Follow Through
If you say you are going to do something. Do it! Your people will love that you do what you say (or apologies at least if you find you can't). And it sets a great example.
8 Listen Attentively
There's a whole piece about this, but safe to say if you don't pay attention to people fully, they will not trust you. It's rude and it diminishes the relationship.
9 Forgive Mistakes
Be generous. It is a value-creating action. People hate to get things wrong -- they expect a 'bollocking' (as they say!). Help them with a learning from the mistake. "What might you do next time?", is far more valuable.
10 Don't Talk Behind Backs
If you do this with anyone, they will always wonder what you say about them when they aren't there -- and what are they saying about you -- it's a bad habit.