Applying qfd for emergency department

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Applying qfd for emergency department

  1. 1. IE 5250
  2. 2. ABOUT EMERGENCY DEPARTMENT• is a medical treatment facility specializing in acute care of patients who present without prior appointment, either by their own means or by ambulance. The emergency department is usually found in a hospital or other primary care center.• Is a place here fast, accurate, clean and hygienic treatment should be provided.• Patient in the emergency department don’t like waiting.
  3. 3. QFD• method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts.
  4. 4. HOQ ( HOUSE OF QUALITY)• Is a diagram, resembling a house, used for defining the relationship between customer needs and the technical capabilities of the company. It is a part of the Quality Function Deployment (QFD) and it utilizes a planning matrix to relate what the customer wants to how a company (that produces products or services) is going to meet those wants.
  5. 5. CUSTOMER (PATIENT) REQUIREMENTS• 1- Fast service.• 2- Hygienic.• 3- Comfort ability.• 4- Experience.
  6. 6. TECHNICAL(ENGINEERING) REQUIREMENTS• No. of Doctors• No. of Nurses• Available area• Equipment available• Rooms• Environment
  7. 7. CUSTOMER (PATIENT) REQUIREMENT’S WEIGHTS (AHP) A Fast Service Hygienic Comfortence ExperienceFast Service 1 3 0.333333 3 Hygienic 0.333333 1 0.2 1Comfortence 3 5 1 3 Experience 0.333333 1 0.333333 1 Weights C Fast service 0.26696429 Hygienic 0.10089286 Comfort ability 0.51339286 Experience 0.11875
  8. 8. Relationships Strong ●Moderate ○ RELATIONSHIP MATRIX Weak ▽ demanded weight (weighted row Technical (Engineering) Number of doctors Number of nurses Relative Weight Available area Attributes environment Equipment Rooms sum) Customer ( patient) Requirements 27% Fast Service 11.2 30.72 10% Hygienic 2.22 6.081 51% Comfortence 19.5 53.44 12% Experience 3.56 9.759
  9. 9. ROOF MATRIX Correlations Positive + 9 Negative − 1No Correlation 0 0
  10. 10. RELATIONSHIP BODY MATRIX Normalized Data0.2034 0.2327 0.1346 0.2481 0.1788 0.02500.2034 0.2365 0.0858 0.2463 0.1140 0.11400.1275 0.1819 0.1705 0.2356 0.1752 0.10940.2319 0.2398 0.1044 0.2469 0.1602 0.01680.7662 0.8909 0.4953 0.9769 0.6282 0.2652
  11. 11. RESOURCE ALLOCATION(B=2250$) Engineering design resource % resource requirement requirement Allocation allocated Sum environment 0.2 100% 0.2 0.2 Number of nurses 0.15 100% 0.15 0.35 Rooms 0.3 100% 0.3 0.65 Equipment 0.5 100% 0.8 1.45 Number of doctors 0.3 100% 0.5 1.95Available area(waiting room) 1 30% 0.3 2.25
  12. 12. CONCLUSION• 1- Environment is the first to get the improvement; and it is 100% utilized.• 2- No. of Nurses is the second to be improved; and it is 100% utilized.• 3- Rooms available are the third on the improvement schedule; and it is 100% utilized.• 4- Equipment’s is the fourth in the order; and it is 100% utilized.• 5- No. of Doctors is the fifth; and it is 100% utilized.• 6- Available area is the last and it is only gaining 20% of utilization.

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