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The Architecture of Understanding (and Happiness)

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Slides for Peter Morville's talk at CanUX 2016 in Ottawa.

Published in: Design

The Architecture of Understanding (and Happiness)

  1. 1. The Architecture of Understanding Peter Morville, CanUX 2016
  2. 2. 6 The Library of Congress “To further the progress of knowledge and creativity.”
  3. 3. Fragmentation Fragmentation into multiple sites, domains, and identities is a major problem. Users don’t know which site to visit for which purpose. Findability Users can’t find what they need from the home page, but most users don’t come through the front door. They enter via a web search or a deep link, and are confused by what they find. Even worse, most never use the Library, because its resources aren’t easily findable.
  4. 4. 8 Web Governance Board
  5. 5. Nature
  6. 6. Isle Royale National Park
  7. 7. Planning Inspiration
  8. 8. Planning Playing Practicing
  9. 9. “With respect to learning by failure, it’s all fun and games until someone gets a larval cyst in the brain.”
  10. 10. “There is a problem in discussing systems only with words. Words and sentences must, by necessity, come only one at a time in linear, logical order. Systems happen all at once. They are connected not just in one direction, but in many directions simultaneously.”
  11. 11. Food Scarcity (overpopluation) T T Inflow (birth rate) Outflow (death rate) Stock (population) T T Disease (canine parvovirus) Immigration (via ice bridge) Parasites (moose tick) Weather (mild winter) Inflow (birth rate) Outflow (death rate) Stock (population)
  12. 12. “It is the responsibility of the architect to know and concentrate on the critical few details and interfaces that really matter.”
  13. 13. The design and management of information systems. Understanding the nature of information in systems.
  14. 14. Categories
  15. 15. Categories are the cornerstones of cognition and culture.
  16. 16. We use radio buttons when checkboxes or sliders would reveal the truth.
  17. 17. Connections
  18. 18. HyperlinksPages Web
  19. 19. PathsPlaces Space
  20. 20. ConnectionsCategories Mind
  21. 21. ConsequencesActions Time
  22. 22. intertwingled.org/planning-book GoalPath Here & Now Risks, Estimates, Metrics Play, Practice, Prototype Feedback, Reflection Order, Options Vision, Values, Subgoals
  23. 23. If you think information architecture hasn’t changed since the polar bear, you’re simply not paying attention.
  24. 24. “Tell me about a day in your life.”
  25. 25. Culture
  26. 26. Underlying Assumptions Espoused Values Artifacts Visible organizational structures and processes (hard to decipher) Strategies, goals, philosophies, justifications Unconscious, taken for granted beliefs, perceptions, thoughts, feelings (source of values, action) Three Levels of Culture
  27. 27. Double-loop learning in organizations (and individuals) is rare.
  28. 28. The relationship between information and culture.
  29. 29. “There’s a secret about MRIs and back pain: the most common problems physicians see on MRI and attribute to back pain – herniated, ruptured, and bulging discs – are seen almost as commonly on MRIs of healthy people without back pain.”
  30. 30. “If you want to accelerate someone’s death, give him a personal doctor. I don’t mean provide him with a bad doctor. Just pay for him to choose his own. Any doctor will do.”
  31. 31. 42 Roger Bannister, Iffley Road Track, Oxford, 1954
  32. 32. Limits
  33. 33. Daylighting
  34. 34. Daylighting
  35. 35. “Where architects use forms and spaces to design environments for inhabitation, information architects use nodes and links to create environments for understanding.” Jorge Arango, Architectures (2011)
  36. 36. 48
  37. 37. 55 The library is an act of inspiration architecture and a keystone of culture .
  38. 38. Thank You!IA Therefore I Am

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