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Case Study - Process and patient experience for a smarter perspective and healthier customers - Touchette

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Touchette Regional Hospital has been a foremost provider of healthcare in Southern Illinois for more than 50 years.

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Case Study - Process and patient experience for a smarter perspective and healthier customers - Touchette

  1. 1. PROCESS AND PATIENT EXPERIENCE for a smarter perspective and healthier customers. CASE STUDY Case-1037
  2. 2. Touchette Regional Hospital has been a foremost provider of healthcare in Southern Illinois for more than 50 years. ABOUT TOUCHETTE Case-1037 © 2017, Sutherland Global, Inc. All rights reserved.
  3. 3. THE CLIENT CHALLENGE Touchette knew that to more fully support its Medicaid and uninsured populations — while maintaining a firm financial footing — it had to increase patient outreach so the overall patient experience was streamlined and enhanced. Increase PATIENT OUTREACH Enhance PATIENT EXPERIENCE Gain wider STRATEGIC PERSPECTIVE Case-1037 © 2017, Sutherland Global, Inc. All rights reserved.
  4. 4. Case-1037 © 2017, Sutherland Global, Inc. All rights reserved. The Sutherland Transformation Reduce workloads on personnel and patients Facilitate initial and ongoing communication Gather and coordinate patient information
  5. 5. PARTNERSHIP RESULTS SUTHERLAND + TOUCHETTE REFERRED APPLICATIONS, SUCCESSFULLY SCREENED OF REFERRED CASES GARNER “ABOVE AND BEYOND” ATTENTION INCREASE IN THE NUMBER OF PATIENTS SIGNED UP FOR GOVERNMENT-ASSISTED HEALTHCARE PROGRAMS ROI ON SUTHERLAND’S SERVICES 100% Case-1037 © 2017, Sutherland Global, Inc. All rights reserved. 25% 60% 10TO 1

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