1.
PROCESS TRANSFORMATION
to increase self-pay cash collections.
CASE STUDY
Case-1040

2.
A 1,000-bed health system
in the Northeast.
ABOUT THE CLIENT
Case-1040 © 2017, Sutherland Global, Inc. All rights reserved.

3.
THE CLIENT CHALLENGE
Our client had numbers that told a story of
mounting unpaid self-pay accounts and soaring
bad debt. Quite simply, our client’s revenue
cycle equation – which relied on in-house
efforts and piecemeal vendors – did not work.
Case-1040 © 2017, Sutherland Global, Inc. All rights reserved.

4.
Case-1040 © 2017, Sutherland Global, Inc. All rights reserved.
The Sutherland Transformation
Conduct
ongoing
eligibility
verification
checks
Verify coverage
options for
government
assistance
Discuss and
develop
payment plans
or coverage
options

5.
PARTNERSHIP RESULTS
SUTHERLAND
+
LEADING HEALTH
SYSTEM IN THE
NORTHEAST
INCREASE IN
SELF-PAY CASH
COLLECTIONS
A/R DAYS
DROPPED TO 30 DAYS
FROM NEARLY 60 DAYS
59%
Case-1040 © 2017, Sutherland Global, Inc. All rights reserved.
30
DAYS