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Case Study - Process transformation to increase self-pay cash collections

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At a 1,000-bed health system in the Northeast, the numbers told a story of mounting unpaid self-pay accounts that spent more than 120 days in accounts receivable (A/R) and ended as bad debt. Quite simply, our client’s revenue cycle equation – which relied on in-house efforts and piecemeal vendors – did not work and put the very core of their mission of care at risk.

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Case Study - Process transformation to increase self-pay cash collections

  1. 1. PROCESS TRANSFORMATION to increase self-pay cash collections. CASE STUDY Case-1040
  2. 2. A 1,000-bed health system in the Northeast. ABOUT THE CLIENT Case-1040 © 2017, Sutherland Global, Inc. All rights reserved.
  3. 3. THE CLIENT CHALLENGE Our client had numbers that told a story of mounting unpaid self-pay accounts and soaring bad debt. Quite simply, our client’s revenue cycle equation – which relied on in-house efforts and piecemeal vendors – did not work. Case-1040 © 2017, Sutherland Global, Inc. All rights reserved.
  4. 4. Case-1040 © 2017, Sutherland Global, Inc. All rights reserved. The Sutherland Transformation Conduct ongoing eligibility verification checks Verify coverage options for government assistance Discuss and develop payment plans or coverage options
  5. 5. PARTNERSHIP RESULTS SUTHERLAND + LEADING HEALTH SYSTEM IN THE NORTHEAST INCREASE IN SELF-PAY CASH COLLECTIONS A/R DAYS DROPPED TO 30 DAYS FROM NEARLY 60 DAYS 59% Case-1040 © 2017, Sutherland Global, Inc. All rights reserved. 30 DAYS

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