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Case Study - Palomar Health

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Palomar Health is made up of three hospitals serving communities in Southern California.
Global deliver model increases efficiency, improves workflow, and meets new regulations.

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Case Study - Palomar Health

  1. 1. CASE STUDY Case-1027 GLOBAL DELIVERY MODEL increases efficiency, improves workflow, and meets new regulations.
  2. 2. Palomar Health is made up of three hospitals serving communities in Southern California. ABOUT THE CLIENT Case-1027 © 2017, Sutherland Global, Inc. All rights reserved.
  3. 3. THE CLIENT CHALLENGE Palomar Health faced a challenge familiar throughout the healthcare industry: How can we meet the looming ICD-10 deadline in the most efficient and cost effective way? Case-1027 © 2017, Sutherland Global, Inc. All rights reserved.
  4. 4. The Sutherland Transformation Case-1027 © 2017, Sutherland Global, Inc. All rights reserved. The training and management of select Palomar Health coders Delivering a global delivery strategy to maximize workflow and productivity On-demand dashboard and weekly reporting The implementation of outcomes- based pricing Staffing flexibility to ensure all service level agreements (SLAs) were met
  5. 5. PARTNERSHIP RESULTS Case-1027 © 2017, Sutherland Global, Inc. All rights reserved. 95% Increase in coder quality from 68% to 96% A drop in discharged not final billed (DNFB) from $70 million to $17 million 96% $17 million Increase in coder production from 65% to 95% $30 million DNFB and quality SLAs have been steadily maintained above 98% 98% A cash flow target that experienced an increase of nearly $30 million

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