Palomar Health is made up of three hospitals serving communities in an 850 square mile area in Southern California.
The Client Challenge
In the fall of 2015, Palomar Health faced a challenge familiar throughout the healthcare industry: how to meet the looming ICD-10 deadline in the most efficient and cost effective way? Palomar Health had an existing coding department. But attempting to address the ICD-10 transition on their own would mean significant expenditures on training and possible new hires, with no guarantee of success.
THE SUTHERLAND TRANSFORMATION
To ensure a seamless ICD-10 transition that gave Palomar Health the greatest flexibility possible Sutherland crafted a Palomar Health specific solution which included: • The training and management of select Palomar Health coders • Delivering a global delivery strategy with locations in Chennai and the Philippines to maximize workflow and productivity • On-demand dashboard and weekly reporting • The implementation of outcomes-based pricing • Staffing flexibility to ensure all service level agreements (SLAs) were met
Between September 2015, when Sutherland’s contract with Palomar Health went into effect, and September 2016, Palomar Health’s coding functions saw impressive results across measures:
Case Study - Palomar Health
GLOBAL DELIVERY MODEL
increases efficiency, improves workflow, and meets new regulations.